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1 comment

This "company" seem incapable to send out the correct item. Sending a different product to the one originally purchased on multiple occasions.

They have now refused to give me a refund. This has been going on for months. The worst customer service I have ever experienced. I have never seen such incompetence before and fail to understand how difficult it can be to send the correct item.

Once is understandable, twice is incompetent, three times then I guess I'm the fool.

I advise every one to stay away. I have never written a review before however I wanted to warn people.

Reviewer is in unhappy mood. This person stated that there is a room for improvement of horrible customer service. Please immediately contact the author of this review to discuss poor customer service of a product or service and associated monetary loss in the amount of $55. Light In The Box needs to issue a full refund according to poster's claims.

Other people also mentioned a product or service in their reviews. You may find this information helpful for further shopping at Light In The Box. You can also consider other company suggested by the author: Zulily.

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Light In The Box Verified Representative

Dear Customer

This is supervisor Pinni.

Will you please advice us your order number so i can check the case for you, i will follow up your case until it get solved.

I am looking forward to your reply.


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