Subject: Returns & Refunds
I need to return this kit. I primarily ordered this for the shower diverter valve as we are remodeling a bath. I separately ordered a 16" shower head.
The valve does not work with our existing plumbing as it is too short.
Please send me a return authorization and any information I need to complete the return. Thanks!
March 06, 2013 01:28 PM From: Lori Gardow
March 06, 2013 10:48 PM From: Customer service Dear Lori ,
We are sorry that replacements or refunds are not available on the faucet with no quality issues.
As the faucet is easily getting damaged or scratched on the way back to us, therefore it cannot be sold again. So the return is denied if the return is caused by customer's reason.
Please refer to the link below for more information of our return policy:
In this case, we recommend you to sell this faucet locally or on EBay at a profitable price.
Again we apologize for all the inconvenience caused. Thank you for your kind understanding in advance. Hope we can serve you again in the near future.
LightInTheBox Customer Service
Monetary Loss: $150.