They conveniently need your email to be confirmed in order to request an item exchange due to size, I never received an email from lightinthebox.com to confirm my email address on files, I have asked them to send me an email confirmation link and nothing, never heard from them, I am stuck with a very small coat and 51.00 dollars lost. They don't have a phone number available for US customers, they only list an address in China and another one in the US but I need a phone number or an email to have a communication with them, I even had to file a refund request ticket because that is the only option that allows me with an unconfirmed email to send them a message, they have not answered.
Product or Service Mentioned: Light In The Box Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $51.
Preferred solution: I need an exchange..