Ordered a stroller that transforms into a bicycle. Received the package after about 2 weeks (3-5 days was promised when ordered).
Put it together and the rear wheel wouldn't turn. Contacted customer service about replacing just the part that didn't work. I sent video as well as full description of the problem. They responded that they would look into replacing or refund, but I never heard from them again.
They even removed the product from their website.
Fortunately the credit card company was able to reverse the charge so I only have to deal with a very disappointed wife. I would avoid ordering with these people at all costs as they don't follow through or seem honest at all.
Product or Service Mentioned: Bicycle.
Reason of review: Damaged or defective.
Monetary Loss: $500.
Preferred solution: Deliver product or service ordered.
Light In The Box Cons: Awful communication.