Light In The Box - Terrible Experience

Ordered a stroller that transforms into a bicycle.Received the package after about 2 weeks (3-5 days was promised when ordered).

Put it together and the rear wheel wouldn't turn. Contacted customer service about replacing just the part that didn't work. I sent video as well as full description of the problem. They responded that they would look into replacing or refund, but I never heard from them again.

They even removed the product from their website.

Fortunately the credit card company was able to reverse the charge so I only have to deal with a very disappointed wife.I would avoid ordering with these people at all costs as they don't follow through or seem honest at all.

This review is a subjective opinion of a user.
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More Review Details

Product or Service Quality
Privacy and Data Security
Discounts and Special Offers
Diversity of Products or Services
Advertised vs Delivered
Customer service
Price Affordability
Exchange, Refund and Cancellation Policy
Billing Practices
Delivery Service
Additional Fees
Turnaround Time

  • What I liked
      No items
  • What I disliked
    • Awful communication

Reason of review:
Damaged or defective
Preferred solution:
Deliver product or service ordered
Monetary loss:
Product or service
Stroller Bicycle 3 Wheel Folding Bike
Review category
Auctions and Internet Stores
review #923049

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Sep 24 #1217707 Hong Kong, Hong Kong

Usually customers can submit tickets to Customer Service on the website and will be replied within 24 hours guaranteed. Here is the guide of how to subtmit ticket. 【NOTE】If you don't know how wo submit a ticket and want to post a review here. Please kindly clarify the problem with the Order Number and details. The supervisor will create a ticket for you within 24 hours as long as we can locate your order.

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