Chicago, Illinois
1 comment
100% full Not resolved

Ordered a stroller that transforms into a bicycle.Received the package after about 2 weeks (3-5 days was promised when ordered).

Put it together and the rear wheel wouldn't turn. Contacted customer service about replacing just the part that didn't work. I sent video as well as full description of the problem. They responded that they would look into replacing or refund, but I never heard from them again.

They even removed the product from their website.

Fortunately the credit card company was able to reverse the charge so I only have to deal with a very disappointed wife.I would avoid ordering with these people at all costs as they don't follow through or seem honest at all.

Review about: Stroller Bicycle 3 Wheel Folding Bike.

I didn't like: Awful communication.

Review #923049 is a subjective opinion of a user.

1.5
Advertised vs Delivered
Product or Service Quality
Diversity of Products or Services
Website
Discounts and Special Offers
Delivery Service
Price Affordability
Additional Fees
Billing Practices
Customer service
Warranty
Exchange, Refund and Cancellation Policy
Privacy and Data Security
Turnaround Time
PRODUCT OR SERVICE Bicycle
Reason of Review / Monetary Loss Damaged or defective / $500
Preferred solution Deliver product or service ordered

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Anonymous
Hong Kong, Hong Kong, Hong Kong #1217707

Usually customers can submit tickets to Customer Service on the website and will be replied within 24 hours guaranteed.Here is the guide of how to subtmit ticket.

http://www.lightinthebox.com/knowledge-base/c1192/a2974.html 【NOTE】If you don't know how wo submit a ticket and want to post a review here.

Please kindly clarify the problem with the Order Number and details.The supervisor will create a ticket for you within 24 hours as long as we can locate your order.

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