Ordered a stroller that transforms into a bicycle.Received the package after about 2 weeks (3-5 days was promised when ordered).
Put it together and the rear wheel wouldn't turn. Contacted customer service about replacing just the part that didn't work. I sent video as well as full description of the problem. They responded that they would look into replacing or refund, but I never heard from them again.
They even removed the product from their website.
Fortunately the credit card company was able to reverse the charge so I only have to deal with a very disappointed wife.I would avoid ordering with these people at all costs as they don't follow through or seem honest at all.
More Review Details
|Exchange, Refund and Cancellation Policy|
|Advertised vs Delivered|
|Diversity of Products or Services|
|Product or Service Quality|
|Privacy and Data Security|
|Discounts and Special Offers|
What I liked
What I disliked
- Awful communication