Chicago, Illinois
Not resolved
1.4
Details
1 comment

Ordered a stroller that transforms into a bicycle. Received the package after about 2 weeks (3-5 days was promised when ordered).

Put it together and the rear wheel wouldn't turn. Contacted customer service about replacing just the part that didn't work. I sent video as well as full description of the problem. They responded that they would look into replacing or refund, but I never heard from them again.

They even removed the product from their website.

Fortunately the credit card company was able to reverse the charge so I only have to deal with a very disappointed wife. I would avoid ordering with these people at all costs as they don't follow through or seem honest at all.

Product or Service Mentioned: Bicycle.

Reason of review: Damaged or defective.

Monetary Loss: $500.

Preferred solution: Deliver product or service ordered.

Light In The Box Cons: Awful communication.

  • online ordering
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Anonymous
#1217707

Usually customers can submit tickets to Customer Service on the website and will be replied within 24 hours guaranteed. Here is the guide of how to subtmit ticket.

http://www.lightinthebox.com/knowledge-base/c1192/a2974.html 【NOTE】If you don't know how wo submit a ticket and want to post a review here.

Please kindly clarify the problem with the Order Number and details. The supervisor will create a ticket for you within 24 hours as long as we can locate your order.