100% full Not resolved
1.5
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
1 comment

Ordered a stroller that transforms into a bicycle.Received the package after about 2 weeks (3-5 days was promised when ordered).

Put it together and the rear wheel wouldn't turn. Contacted customer service about replacing just the part that didn't work. I sent video as well as full description of the problem. They responded that they would look into replacing or refund, but I never heard from them again.

They even removed the product from their website.

Fortunately the credit card company was able to reverse the charge so I only have to deal with a very disappointed wife.I would avoid ordering with these people at all costs as they don't follow through or seem honest at all.

This person wrote the review because of damaged or defective of bicycle from Light In The Box and attached photos and videos. Reviewer claimed that he or she lost $500 and wants Light In The Box to have the product delivered.

The most disappointing in user's experience was awful communication. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Light In The Box for you to read. This information may help you with your purchase decision.

Had an Experience with Light In The Box?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Hong Kong, Hong Kong, Hong Kong #1217707

Usually customers can submit tickets to Customer Service on the website and will be replied within 24 hours guaranteed.Here is the guide of how to subtmit ticket.

http://www.lightinthebox.com/knowledge-base/c1192/a2974.html 【NOTE】If you don't know how wo submit a ticket and want to post a review here.

Please kindly clarify the problem with the Order Number and details.The supervisor will create a ticket for you within 24 hours as long as we can locate your order.

You May Also Like