Chicago, Illinois
1 comment
100% full Not resolved

Ordered a stroller that transforms into a bicycle.Received the package after about 2 weeks (3-5 days was promised when ordered).

Put it together and the rear wheel wouldn't turn. Contacted customer service about replacing just the part that didn't work. I sent video as well as full description of the problem. They responded that they would look into replacing or refund, but I never heard from them again.

They even removed the product from their website.

Fortunately the credit card company was able to reverse the charge so I only have to deal with a very disappointed wife.I would avoid ordering with these people at all costs as they don't follow through or seem honest at all.

Review about: Stroller Bicycle 3 Wheel Folding Bike.

I didn't like: Awful communication.

Review #923049 is a subjective opinion of a user.

1.5
Website
Advertised vs Delivered
Customer service
Additional Fees
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
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Billing Practices
Turnaround Time
Diversity of Products or Services
Delivery Service
Warranty
PRODUCT OR SERVICE Bicycle
Reason of Review / Monetary Loss Damaged or defective / $500
Preferred solution Deliver product or service ordered

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Anonymous
Hong Kong, Hong Kong, Hong Kong #1217707
Usually customers can submit tickets to Customer Service on the website and will be replied within 24 hours guaranteed. Here is the guide of how to subtmit ticket. http://www.lightinthebox.com/knowledge-base/c1192/a2974.html 【NOTE】If you don't know how wo submit a ticket and want to post a review here. Please kindly clarify the problem with the Order Number and details. The supervisor will create a ticket for you within 24 hours as long as we can locate your order.

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