Cleveland, Ohio
1 comment
Featured Not resolved

Update by user May 11, 2013

UPDATE 5/11/13. THEY NEVER REFUNDED AS PROMISED! After filing a complaint through Paypal, Lightinthebox offered me 2 choices, 1) I could return for refund, OR 2) keep the item and they would refund 50% of the item's price. I immediately messaged back to refund me. That same day I received this acknowledging message from them: "Thank you for your response. We will then arrange refund of $47.49 for you immediately. It normally takes 3-4 business days for the transaction of the refunded amount. Please kindly check the refund in due course."

ONE WEEK LATER I DID NOT RECEIVE ANY REFUND, ONLY AN EMAIL STATING: AS IT HAS BEEN 7 DAYS AND WE HAVE NOT HEARD FROM YOU....WE HAVE CLOSED YOUR TICKET AND CLOSED YOUR CASE!!!!!

I was completely shocked! Luckily, because of the Paypal dispute, a hold had been put on the funds and Paypal was able to refund my money!

I will NEVER do business with Lightinthebox again. Either they are complete idiots or they are deliberate crooks....but most definitely they have the most horrible customer service I have ever encountered. You would be wise to avoid doing business with them.

Original review posted by user Apr 10, 2013

I ordered SHEER curtains from them and requested 4" hanging tabs.On the website it shows lovely transparent hanging tabs of the same fabric.

My curtains arrived with white. opaque linings placed in each tab, rendering a very odd & UGLY end product on a light & airy sheer curtain. I contacted customer service and uploaded pictures of both my curtains and their website advertisement. They responded "Dear CustomerFrom the feedback from our supplier, we may made the curtains as it advertied online."I have now filed a dispute with Paypal which should rule favorable as these were significantly NOT as described.

I posted pictures below so you can decide for yourself.The pictures speak clearly!

Review #399564 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not specified / $106
Preferred solution Not specified

Had an Experience with Light In The Box?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
LightInTheBox
#648732
Light In The Box Verified Representative

Dear Customer,

Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Our customer service team will help you there.

Thank you,

LightInTheBox

You May Also Like

Light In The Box Wig Review from Salem, Oregon Light In The Box "Purchased a 12' kinky curly virgin human hair wig shipped 8/25/15 from seller Hongjie Chen. I paid between $110.00- $120.00. Seller sold me a wig made with dead people's hair...." Read more Damaged Merchandise From Light In The Box Light In The Box "I ordered 2 pictures and when I received them, the frames were broken on both of them. The quality was not as nice as it looks on their website. I..." Read more Light In The Box - Item Never Arrived Light In The Box "Luckily, I only made a small purchase from this company: two LED bulbs to replace Halogens. The price was great, under $8 with free shipping. Unfortunately, after ordering, there was..." Read more Light In The Box - Money in the water Light In The Box "I bought two dresses - none of them looked like the picutre. The black dress cost me over 65 dollar plus $30 shipping. What I got was pathetic. The dress..." Read more Mark Medical Care - Deceptive Doctor Mark Medical Care "This doctor is misleading, nasty and deceptive. He is a radiologist who went to school in Mexico and now he is using second-hand lasers on his hispanic customers. Beware of..." Read more Reimer Roofing And Remodeling - Reimer Roofing:  Happy with our new roof, great service, worth it! Reimer Roofing And Remodeling "They started with a single roof tear-off, laid down a complete roof with ridge vents on my 3100 sq. ft. roof all in one day! The team of 10-12 men..." Read more Fidelity National Home Warranty - Emergencies don't exist with Fidelity.. They admitted to shortage of Technicians in Sacramento Fidelity National Home Warranty "VERY DISHONEST COMPANY. I had an emergency at my property because the first technician knew the drainage pipe was clogged on HVAC unit on a initial service call that he..." Read more Jollibee Tanay Rizal - Coke float na punongpuno ng yelo pero less coke Jollibee Tanay Rizal "Kumain kami ng husband ko sa jollibee-tanay rizal branch, nag order ako ng two pcs chicken at upgrade ko ung drink into coke float, sabi ko pa nga sa crew..." Read more