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I purchased product #00276195 (http://www.lightinthebox.com/customized-women-s-sparkling-glitter-latin-ballroom-dance-performance-shoes-more-colors_p276195.html) on 20 Apr 2017 (Order No.1704201022493129) and I paid USD $21.64 (USD $14.39 for the item + USD $7.25 for Shipping Charges & Insurance), which was the equivalent of GBP £ 19.04 (GBP £ 12.66 for the item + GBP £ 6.38 for Shipping Charges & Insurance).

I received this product and I opened a ticket because the item was not as described – please see ticket ID 15351852. I then asked to return this item, pay the difference and receive instead product #00591975 (http://www.lightinthebox.com/customized-women-s-leatherette-arch-strap-latin-ballroom-dance-shoes_p591975.html). In order to do that, I was advised to pay a difference of £7.57 on 13 May 2017. Then my new pair of shoes were apparently dispatched, but there was an issue with delivery – please see ticket ID 15479248.

Since then, I wrote several times advising that I still haven’t received anything and requesting for my money back (a total of GBP £ 26.61), but no one seems to take any measures. The last communication I had with Customer Service ticket ID 15591277, where I was provided with a link (http://www.yodel.co.uk/tracking/JJD0002258199028654/). This says ‘’Sorry, service cannot be completed. Please contact the sender’’, ‘’ ALERT: Your parcel has been returned to your sender.

Please contact them with any queries’’.I wish to make a formal complaint and I request to speak to a manager and see how I can either finally get product #00591975 or my GBP £ 26.61 back.

Review about: Shoes.

I didn't like: Scam.

Review #1062363 is a subjective opinion of a user.

Customer service
Exchange, Refund and Cancellation Policy
Delivery Service
Diversity of Products or Services
Additional Fees
Turnaround Time
Advertised vs Delivered
Privacy and Data Security
Price Affordability
Product or Service Quality
Billing Practices
Discounts and Special Offers
Reason of Review / Monetary Loss Scam / $34
Preferred solution Deliver product or service ordered

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New York, New York, United States #1343482

I will never order from them again. Products come from overseas. And extremely hard to return items or reach customer service

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