Light In The Box
Reviews and Complaints
Suffolk, Virginia
Not a review. I’m trying again to contact a person
I just had online chat with some random woman whose connection to Light in the Box I dont know. I never had my first major comment responded to.
Is this paying for chat thing legitimate and safe to give card number and information to?
Why is it something that has to be joined for more than this one time, esp for a fee of $65 monthly. Im not aware of anyone I know who has participated in such.
Clifton Springs, New York
Poor quality/difficulty actually speaking with someone.
I purchased to shorts as gifts for Christmas but they were such poor quality I want to return them. They shouldnt be so difficult to contact after purchase. This order is t even showing up under my name.
User's recommendation: Think twice, maybe 3 times.
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Verified Reviewer |
London, England
Need to return a purchase
Did not provide a return address for recent purchase. Completely unable to make contact with customer service
User's recommendation: Do not use - impossible to get to customer service. Online or on the phone to arrange a simple return
Gettysburg, Pennsylvania
Product deception
Product not as shown in picture. Also arrived too late for Christmas@@@@@&&&&&$$$$$&*()(*****++++++++++++
User's recommendation: Careful of what you buy. Not as shown in picture
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cathedral City, California
Package arrived empty
Waited 2 plus weeks, and the package arrived empty. There is no customer service phone number on the app, and downloading the app is an issue.
User's recommendation: Be careful!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDangerous faulty product.
Do not use this company ever. I ordered 6 halogen spotlights from them which had no cover glass and on further inspection broken insulation.
They are completely unsafe to use as they could result in electrocution, fire, glass explosion and exposure to UV light. The company takes no responsibility for the products they sell and have refused a full refund despite the bulbs being totally unsafe / dangerous and only fit for the waste bin.
I will be contacting Trading Standards as these bulbs are a danger to the public and this company should be barred from selling to UK customers.image1.jpegRef:TID 2025-04-18 Order No.2504050****image1.jpegThe company’s response.Date of experience: 05 April 2025We are sorry to inform you that these types of items can not be exchanged or returned as they belong to the Light Bulb category. Unfortunately, we cannot accept your return request for this order.In the following link you can check our return policy, to which you agreed when you made your purchase with us:https://***/nh/Return-Policy.htmlThank you in advance for your understanding.***********BAs a commercial gesture, we can offer you to keep the article and receive a refund of 30% of the item price, directly to your bank account.We thank you in advance for your kind cooperation.We look forward to your response.I do not think it unreasonable to expect a FULL refund considering the bulbs are dangerous / unsafe and should be consigned to the waste bin.
Cannot contact company for refund.
UV radiation exposure:
Halogen bulbs emit UV light, and the cover glass is crucial for filtering it. Without it, the exposure can be harmful.
Electric shock:
The exposed wires and components can pose a risk of electric shock.
Fire hazard:
The high operating temperature of the bulb can ignite flammable materials if not shielded by the cover glass.
Bulb breakage:
Halogen bulbs can burst, and the lack of a cover glass would mean shards of glass could fly around, potentially causing injury.
Disrupted cooling:
The cover glass is important for proper cooling of the bulb. Without it, the bulb could overheat and fail.
Could you please refund my payment?
User's recommendation: Do not use this company especially for electrical products
Demotte, Indiana
No update on order where its at when will it be here
Ordered dec 4th delayed and now no update on order #251204****153922 waiting for santa outfit for christmas
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Great Yarmouth, Norfolk
Not got what I ordered
False advertising I ordered a ceramic light up plug in Xmas tree what I got was a battery operated tree that is plastic and not much bigger than a lighter the one advertised was much much bigger . I am so angry and now they will not even reply to me .
Such a con . I paid over £24 for this piece of crap thats worth no more than £5
- Non yet no resolution yet
- Scam there customers
User's recommendation: Do not buy from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCheap shoes. Material terrible and tassels don't match.
Need to return. Need to return for refund.
Tassels don't match. Material does not look like picture. Colors are not the same False advertisement. Fake material.
Cheap make. Need to return for refund. Very disappointed. Took to long to get shoes.
Poor communication with your store.
Will never buy again. Better customer service and mailing items and better products.
- No pros
- Cheap material and color on shoes not the same and no customer service to talk with
Preferred solution: Full refund
We’re very sorry to hear about your disappointing experience with your recent order. We understand your frustration regarding the quality concerns, mismatched tassels, and communication delays, and we sincerely apologize for not meeting your expectations.
Your satisfaction is very important to us, and we would like to help resolve this promptly.
Please contact our customer service through the APP by going to Account > Help Center > Contact Customer Service for My Order, then select your order number and click View details to reach our team directly. If you experience any issues with the app, you may also email us at service@lightinthebox.com with your order number, and we will ensure your case is handled quickly and appropriately.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jarrettsville, Maryland
BUYER BEWARE! POST OFFICE SEIZED THE PACKAGE THEY SENT TO ME...
These people are crooks. I placed an order over A MONTH AGO, I paid for shopping, and everything else required to complete the sale.
I finally got a response, after I told them I was upset about the length of time it took them to get my package to me. From their "shipping" manifesto, it appeared that my order STILL was in limbo somewhere, I wrote "customer service" and got a flowery speech from some woman, I think her name was Susan. Susan apolgized fornthe lateness, and asked if I would accept them reimbursing me for my "shipping" fee, and promised to get on my package right away. I said ok.
Over 10 days pass, andno furhter communication. When I tried to reach them,this time I got the shaft again. So, I tool the tracking number, when to USPS, put it in, and was shocked to see this!! Latest Update
The package associated with this tracking number was found to bear counterfeit postage and is now considered Postal Service property under USPS regulations and will not be delivered.
You are encouraged to contact the sender/merchant and/or your credit card company, as applicable, to seek a refund or other available recourse. Totally DISGUSTING!!
STAY AWAY FROM THEM! I AM NOTIFYING MY CREDIT CARD COMPANY, SO THEY WILL NEVER EVER BE ABLE TO USE MY INFORMATION TO MAKE BOGUS PURCHASES!!
User's recommendation: DO NOT USE THESE CROOKS!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Roswell, Georgia
I was charged twice for my order
I have ordered several times from this company, and I love the quality of items I have received. This particular order has been charged twice to my account, and because of the double charge, it has messed up my bank account.
I need a response to this as fast as possible so this matter can be taken care of.
Thank you
- Love the quality
- Double charging
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Myers, Florida
Return
Your refund policy needs to be customer satisfied
This company makes it almost impossible to return the product. They falsely claim that I had a made to order dress that they refuse to accept back for a refund.
- Replied
- Refusing refund
Preferred solution: Full refund
No contact available without a smart phone
If you need to speak to someone regards to a return or anything for that matter, because the system at hand is not allowing communication outside the app that must be installed, then it's a breach in consumer agreement. I need to a have a phone number to the company I'm dealing with if I don't have a smart phone or don't want to have my phone overwhelmed with unnecessary apps. So I give them a big thumbs down and I will throw away what I could have returned.
User's recommendation: Don't engage with any company that doesn't allow for outside the box situations and all choices on board to amend a situation.
Pawleys Island, South Carolina
Status of order undelivered after three weeks
DOrder has not arrived! Overdue!
Fully paid when ordered.
Only way to contact them is to download their app and create an account to check on an order! Will never order from these clowns again!
User's recommendation: Don’t order from them!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot happy can’t seem to find info on returns
I have been trying for days to get info on returning items. I've never gone through this with any other companies.
I’d like to get a refund.
Help on this matter would be greatly appreciated. Melinda Gregoire mgregoire1957@***.com 985-618-****
- Easy to order
- No way to return purchase items
Preferred solution: Full refund
Thank you for reaching out, and we’re very sorry to hear that you’ve had trouble finding return information. We understand how frustrating this must be and truly apologize for the inconvenience.
To request a return or refund, please follow these steps via our app: Go to Account > Help Center > Contact Customer Service for My Order > Select your order number > Click ‘View Details’. This will connect you directly with our support team for assistance with your order.
If you’re still experiencing difficulties, feel free to email us at service@lightinthebox.com with your order number. We’ll make sure your issue is resolved quickly and professionally.
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
We’re very sorry to hear about your experience and truly appreciate you bringing this serious concern to our attention. Your safety and satisfaction are extremely important to us, and we regret that the product did not meet your expectations.
Please rest assured, we are here to help. To assist you promptly with a refund or replacement, we kindly ask you to contact our customer service team through the following steps: Via our App: Go to Account > Help Center > Contact Customer Service for My Order Select your order number and click View Details to get support. If you continue to experience any difficulty reaching us, you may also email us at service@lightinthebox.com with your order number.
We will make sure your issue is resolved quickly and thoroughly. Thank you again for your feedback, and we apologize for any inconvenience caused.