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Light In The Box - Never Again

The delivery of 2 windbreakers is over twice the declared delivery time, the online customer service has been unresponsive, and there is no US customer service phone number. Fool me once, shame on you. Fool me twice, shame on me. Light in the Box won’t get another opportunity to fool me.
2.0
Details
Customer service
Delivery Service
Diversity of Products or Services
Turnaround Time
#1409837
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I purchased a dress from them a few weeks ago, once I had hit the order and payment button I realised I had order the wrong size. I promptly emailed them requesting a refund or please exchange for larger size. My responses were in Chinese, which obviously I don't...
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2.3
Product
I didn't like
  • How i cannot send them an email to get my faulty dress refunded
  • No cutomer service
#1404845
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I wish to return a dress which I ordered and it was not as described. Scrolling through your customer services pages I cannot find the address in the UK which you can post items to instead of China. It would be very expensive for me as I had to pay £11.26 to even get...
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Product
#1402943
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How I got in contact with Lightinthebox Google their adress No. 141 Des Voeux Road Central, Hongkong, Hainan China (accurate when I researched, November 2018) Then call the phone number that is connected to the address From sweden it will be 00 86- (insert the number)...
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Anonymous
Anonymous

this company will add items to your account that you never ordered. I have asked several times to remove me from their email list but they don't listen!! DO NOT ORDER ANYTHING...

#1401563
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I placed an order on 9/21/18 and have not rec'd the merchandise. Please find my order and send it to me. I ordered the wig almost 2-months ago and have not received it. I am looking for to hearing from you soon to get this issue resolved. It's been too long and my...
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#1399834
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Light In The Box - Not bring able to contact the customer service

Trying to see when my return order is
#1398158
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Light In The Box - Damaged Shoes

Light In The Box - Damaged Shoes
I ordered a pair of shoes the company sent the wrong ones and they were damaged, the problem is still unresolved. There is no way to contact the company, no phone number or email is listed. The company responded the first time after I submitted a return label advising me they started an account for me and sent me a pass word, upon checking my order history someone had deleted it, no history of me purchasing anything. This company is horrible.
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
Product
#1396664
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Light In The Box - Bestelling Xiaomi note 5 global 5,99 inch smartphone
ik heb 16 oktober de Xiaomi note 5 global 5,99 inch smartphone bestelnummer 1810160731072731 bij u besteld en is betaald 16 oktober 2016 *** kan het dat ik nog steeds niet heb vernomen verder heb ik reeds 5 maal om een reactie gevraagd,ook daar krijg ik geen reactie op...
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2.0
#1393766
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Ordered item on 9/28 and was given an estimated ship date of 9/30. Paid for expedited shipping. Needed item for even on 10/27. Contacted the on 10/2 and they tried to tell me that my ordered item clearly shows that it takes a few weeks before it is shipped. I have a...
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1.0
#1390974
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I have contacted this company over 15 times on their website regarding items that are damaged and are too small. I have tried to get return label and address have not received a response. I have entered ticket and pictures and have yet to be helped in this matter. It...
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Anonymous
HBH

same

1.0
#1383057
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