Light In The Box
Reviews and Complaints
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Verified Reviewer
Terrible Company Lightinthebox
- - No customer service contact.
- - Messages fail to deliver: remote server misconfigured.
- - They offered 60% refund; return to China warehouse costs about $20.
No customer service person to talk to and when I try to send a message it says message not delivered because the remote server is misconfigured! So I've been trying to get some of my money back for a return they offered me a 60 percent refund of an item I want to return instead of paying between $20-$20 to return to their China warehouse but now they're not getting my text so they said case closed!! It's because I keep getting the stupid message that 'message not delivered' your message couldn't be delivered because the remote server is misconfigured so what in the heck am I supposed to do???
- Online shopping
- Remote server not receiving my text
- No customer service phone number
Preferred solution: Full refund
User's recommendation: BUYER BEWARE!! DO NOT PURCHASE FROM THIS COMPANY!!
Manalapan, New Jersey
Can not order
THIS SUCKS !!! dOI am having trouble ordering some items online.
How do they stay in business... do not buy from them.
Butler, Pennsylvania
Was billed twice
- - Ordered 3 instead of 1; double billing occurred.
- - One credit issued; charged for two at $45.31.
- - Received 1 bird house; please credit or send replacement; code #544842.
I need a refund for double billing on my credit card. I accidentally ordered 3 instead of one.
You were nice enough to credit me for one but I was still billed for 2 more at $45.31. I did receive 1 bird house which I really like. If you can't credit my account then could you please send me another bird house?
I would be glad to make a copy of my MC invoice and send it to you if necessary. Thank you, Linda Booher code #544842
User's recommendation: I had trouble placing the above order I accidentally got billed twice. code # 544842illed for 3 bird houses. They were nice enough to give me credit for one. When I got my invoice I saw that I was billed for 2 more that I evidently ordered. I would like to get credit for that one more extra. I did receive 1 birdhouse and really like it. If you don't want to credit my account for one more could you please send me one more bird house? I can send you a hard copy of my invoice if that would help solve my problem. Thankyou #
Forfar, Angus
Delivered different item than the one I paid for which was 3 times more expensive
- - Ordered and paid £30.50 for a settee cover but received a single-seat cover (£10).
- - Unable to contact the company; considering legal action.
I ordered and paid for (£30.50) a cover for my settee and they have only
Delivered a cover for a single seat (£10) and wont send me the one I have paid for and it is impossible to talk to anyone so I think the only way forward will be legal action.
Do not use this company they do not want you to be able to contact them .
User's recommendation: Do not become a customer this is what they sent me for £30
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Coffs Harbour, New South Wales
Undelivered order
I placed an order with you on the 9th of December 2025. My order number is litb-251208****018130-****4241 to the value of $216.71 Aus dollars. Yesterday, I received an email from you giving me a refund of $61.56. No other explanation as to what has happened to the rest of my order or what items were refunded. When can I expect the rest of my order and what items were refunded?
I've ordered from you before and have never had any problems. I understand it's a busy time, but according to your website, I was supposed to have received my order by the 19th/20th at the latest.
I would appreciate an early reply.
Mrs. G Mansfield
040816****
Taree NSW
- Easy shopping
- Slow in delivery and no delivery and poor communication
Preferred solution: Deliver product or service ordered
User's recommendation: better communication
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor Sizing and Return Policy
Don't use them
This company is worse than Temu.
The sweater shirt i ordered in my size L came after 3 weeks and it's more like an XXL. Terrible.
Then once I finally figured out how to navigate their deliberately difficult site to return, came the real s'^t.
I had to pay $20 to $40 to return it to China. The shirt only cost $29.AND I paid $10 for shipping.
I chose their 30% refund.
STAY AWAY
STAY AWAY
- Non
- Inaccurate sizes from china and return policy
Preferred solution: Full refund
User's recommendation: Stay Away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Zurich, Zurich
My order didnt arrive!!!
Hi, I'm waiting for my order! I'm very desperate.
Can you please let me know where it is?
I tracked it and it shows me that they didn't ship it yet!
Order Update Number: 260128****748162
- Nice stuff
- Late delivery
Preferred solution: Deliver product or service ordered
Cumberland Center, Maine
Bogs boots?
I ordered a pair of knee high winter boots from you a few weeks ago, are they on their way? I gave my credit card number, what has happened to my order?
User's recommendation: Beware.
Dublin, Leinster
Confirmation of clothing sizes
Hi,
I have a jacket in my shopping cart, but before I complete purchase I wish to receive confirmation that the size on order i.e 2xl is actually that.
I have had poor experiences from other merchants with sizes, either too big or small.
Thanking you in anticipation.
Regards,
Patrick.
User's recommendation: Waiting now 4 days for a reply to a query regarding confirmation of sizes because in my experience they are either too small or large. Customer service leaves a lot to be desired. Patrick
Porterville, California
My item STILL HAS NOT SHIPPED AFTER TEN FLIPN DAYS
The company, needs to be FAR MORE compliant with CUSTOMERS... maybe the CEO of LITB has no clue about the fact it is the CUSTOMER that pays the bills and keeps the company afloat... ***
User's recommendation: dont bother with this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Winston Salem, North Carolina
Unable to contact customer service. Total frustration.
2 separate orders have been listed as delivered. Only one was and that was a man's size small.
What I ordered was a women's size small. The other was never delivered. Tried to contact customer service however that was impossible.
All directions given on the website returned me to the place I began. Additionally, it took an inordinate amount of time to receive the 1 order which was delivered.
User's recommendation: reconsider before you order.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Manchester, Connecticut
I want to know where my order is. Order #8629****. Deborah Pawlikowski deborahpawlikowski03@***.com . 63 Mansfield Rd Ashford Connecticut 06278
Let people order without having to sign in. I've had trouble signing in and couldn't. I just want my order
User's recommendation: Don't trust them to send your order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Plano, Texas
No Support - Customer Service
Cannot contact Lightinthebox due to no email, no phone number, no customer service, no support. They want you to register or download and install an app on your cell phone.
- Selection
- No customer service - no contact info
Preferred solution: Deliver product or service ordered
User's recommendation: Do Not Purchase From This Company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ingleside, Texas
Socks were torn.
I ordered some compression socks and received them yesterday. This morning I put them on, and they tore.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
Can’t get hold of them , can’t get on my account , terrible company , will never use again
Really bad quality products , cant get on my account , cant reset my password and now cant send an email , will never bug from them again .
User's recommendation: Avoid
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You are fortunate they refunded your money, i ordered an item based on what they advertised and what I received was an awful cheap version, nothing like the product the displayed. I have now learnt from 3 different buyers, if its showing as a great buy, it is unlikely to be and anything that shows shipping......
is most likely not from the US but China. Nothing wrong at all with it coming from China, I am happy with many of the products i have purchased, but when they show one quality of version and send something unrecognisable then it is fraudulent of the extreme.