Skip to content
Light In The Box

Light In The Box
Reviews and Complaints

www.lightinthebox.com
What is your customer experience with Light In The Box?
Show reviews that mention
order customer customer service service items refund item money number website
Filter review
Sort by
Mr Umair U

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bradford, Bradford

Great

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Ive had a really positive experience shopping on LightInTheBox. with the overall shopping experience. The website is very easy to use

View full review
Colby U Fmy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Miami, Florida

Cool Website

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Website has a ton of stuff to choose from. Lots of patriotic gear. You definitely will be able to find something for you on here.

View full review
Tasha T Fqf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Very pleased with my order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Recently ordered a very cute pink swimsuit; it fits perfectly and looks so good on me. Ordering was much better than I expected, and the shipping was super fast. I am thinking of ordering the matching blue swimsuit for my sister.

Pros:
  • High quality swimsuit
Cons:
  • None so far

Preferred solution: Nothing

User's recommendation: Worth every penny!

View full review
Herbert S Wmb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Oak Park, Michigan

I’m trying to get a replacement...

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Im trying to get a replacement defective shirt and is your company saying I need to pay money to exchange and have too join a membership ?

User's recommendation: Poor service

View full review
Marilee S Hug

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Arlington, Texas

Not pissed about damaged merchandise unless problem is not fixed.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Green full-body swimsuit ordered (1247****);will try on later.
  • - Kaftan (1040****) arrived damaged with holes; request shipping label to exchange.

Recently ordered a full body swimsuit, item number 1247****, in green. I will try it on later. I also ordered a kaftan, item number 1040****. The kaftan arrived very badly damaged and has 4 holes punched in the back. It appears that the holes were punched by machinery. Please email a shipping label to return the damaged item in exchange for the same item which is not damaged. No paperwork arrived in the package with the merchandise.

[PERSON_NAME]

[STREET_ADDRESS]

Phone: [PHONE_NUMBER]

Cons:
  • No shipping papers were included with package

Preferred solution: Exchange damaged merchandise for same which is NOT damaged.

User's recommendation: Be patient

View full review
Iolet A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Richmond, Virginia

I have items to return, I need an...

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have items to return. I need an address to return the items. The reason for return is they are too large, and I was not pleased with the quality.

View full review
Pamela S Ajd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lynn, Massachusetts

Returning the dresses quality is so bad...

Returning the dresses. The quality is so bad you should be ashamed to sell these items.

I want to return them and want my money back! Pam Spina

Pros:
  • Non

Preferred solution: Full refund

User's recommendation: Do not purchase any items from lightinthe box , they are stealing your money!

View full review
Alonza Wjh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Toronto, Ontario

Good shopping experience

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I had a good experience with Light In The Box. The website has many products and the prices are affordable.

It was easy to search and browse different items.

The shopping process felt simple and clear. Delivery and tracking updates could be improved, but overall it is a useful site for budget shopping.

Loss:
$100
View full review
jhon l Mci

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Stoke-On-Trent, Stoke-On-Trent

Affordable products, good variety, smooth checkout, and responsive customer service.

*Light In The Box Review*

Light In The Box offers a huge range of fashion, gadgets, and home goods at budget-friendly prices. I like the frequent discounts and variety, especially for accessories and dresses.

Shipping takes longer than local stores, usually 23 weeks, but tracking works well. Product quality matches the pricegreat for basics, but check reviews for higher-ticket items. Customer service responds quickly and refunds were smooth when I had an issue.

The app is easy to use and checkout is simple. Overall, a solid option if youre patient and want affordable finds without expecting luxury quality.

View full review
Jasmine P Ozw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hamilton, Ontario

Affordable tech with fast shipping

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Hassle-free shopping on a user-friendly site with clear filters.
  • - Secure packaging, early delivery with tracking, and responsive 24h support.

I recently ordered a smart glow ambient wake up lamp from LightInTheBox and had a wonderful hassle free shopping experience. The website is incredibly user friendly with clear categories and helpful filters that allowed me to easily navigate their massive variety of affordable home tech and accessories.

My package arrived even earlier than expected securely packed to prevent any damage and the accurate tracking updates kept me informed the entire time.

To top it off when I had a quick question about the lamp's custom lighting settings their customer service team responded politely within 24 hours to resolve it. I am highly satisfied with the reliable delivery and great selection and I will definitely be ordering from them again.

User's recommendation: Totally recommended

View full review
Muddassara S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Gothenburg, Västra Götaland County

Best experience

I am extremely pleased with this light box and would highly recommend it to anyone looking for a reliable and well-designed product. The build quality is excellent, and it feels sturdy and durable from the moment you set it up.

The lighting is bright, even, and consistent, making it perfect for product photography, crafts, artwork, and other creative projects.

One of the things I appreciate most is how easy it is to assemble and use. The instructions were clear, and the setup only took a few minutes. The adjustable lighting options allow me to achieve professional-looking results without needing expensive equipment. The materials are high quality, and the compact design makes it easy to store when not in use.

Since purchasing this light box, the quality of my photos has improved significantly.

Colors appear more accurate, shadows are minimized, and every detail is captured beautifully. Overall, this is an outstanding product that delivers excellent value for money and exceeds expectations.

View full review
George L Rao

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Jose, California

Good service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - The site has a clean design and easy item finding.
  • - Smooth navigation and quick checkout.
  • - The app offers discounts and is easy to use.

I recently discovered this online store, and I liked my experience with it. The website has a nice design that allowed me to find what I needed quickly and easily.

Navigating through the categories is smooth, and the checkout process is quick and hassle-free. Also, you can download the app, and they will give you a very nice discount. The app is also easy to use. The shipping and delivery experience was good.

The package arrived much sooner than expected, carefully wrapped and in perfect condition. I received exactly what I ordered, so everything was fine.

I highly recommend it to anyone who values a seamless online shopping experience. I'll definitely be a returning customer!

User's recommendation: I highly recommend it.

View full review
Eghele I

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lisbon, Lisbon

Great app usage

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - The site offers easy navigation and a wide product selection.
  • - Smooth ordering; timely delivery; items matched descriptions; responsive support.

I had a very positive experience shopping with LightInTheBox. The website was easy to navigate, and I was impressed by the wide variety of products available.

It was simple to find exactly what I was looking for, and the product descriptions and photos helped me make informed decisions.

The ordering process was smooth and straightforward. My package arrived within the estimated delivery timeframe, and I was pleased with the condition of the items when they arrived. The products matched the descriptions on the website and offered good value for the price.

I also appreciated the customer service experience. When I had a question about my order, the support team responded promptly and provided helpful information.

Overall, LightInTheBox made online shopping convenient and enjoyable. I would gladly shop there again and recommend it to others looking for a large selection of products at competitive prices.

View full review
Jnmduk J

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Aylesbury, Buckinghamshire

Great online shopping experience

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I recently ordered from LightInTheBox and had a smooth shopping experience. The website was easy to navigate, products were well organized, and the checkout process was simple.

My order arrived within the expected timeframe and matched the description. I was satisfied with the overall service and would consider shopping here again in the future..

User's recommendation: Check product descriptions carefully and compare options before ordering. Overall, the platform offers a wide variety of products and a convenient shopping experience.

View full review
Jnmduk J

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Aylesbury, Buckinghamshire

Great online shopping experience

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I recently ordered from LightInTheBox and had a smooth shopping experience. The website was easy to navigate, products were well organized, and the checkout process was simple.

My order arrived within the expected timeframe and matched the description. I was satisfied with the overall service and would consider shopping here again in the future.

User's recommendation: Check product descriptions carefully and compare options before ordering. Overall, the platform offers a wide variety of products and a convenient shopping experience.

View full review