Light In The Box
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund requested
Order Date:
2025-01-22
Order Number:
250122****729923
Order Total:
$152.81
I want a full refund for my purchase. I received a completely different dress.
Please tell me how and where to ship it back for a refund. Thank you.
- Cute clothes
- Got the wrong dress
Preferred solution: Full refund
User's recommendation: do not purchase from this merchant!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Dripping Springs, Texas
Shirt not the same as advertised
The Shirt I received is not the same as the shirt pictured. Same color and material but different style.
Should have western style stitching at shoulders but doesnt. Should have brown buttons but doesnt. Should have points at pocket but doesnt, etc..
didnt have any tags on it, almost like its a used shirt. They also have no customer support phone number to call for help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeen trying to contact this company for over 2 weeks they is no phone number to call they want you to add their app which I will not do
Ordered several shirts for my wife for Christmas got most of them but 1 order had two shirts in it but they were both the same shirt and not what I ordered from them but as usual you cannot contact them without joining the app. NOT GOTING TO DO THAT sent several email but no responses from them but just keep sending me emails to order more crap from them I am done with them will never order from them again if they cannot respond then I DONT NEED THEIR TYPE SERVICES
- Will not return emails and no number to call them direct
Preferred solution: Full refund
User's recommendation: DO NOT BUY FROM THESE PEOPLE OR WHATEVER THEY ARE
We’re very sorry to hear about the issues you've encountered and understand your frustration. Please know that your experience is important to us, and we want to resolve this.
To initiate a return or refund, please contact our customer service via the APP: Account > Help Center > Contact Customer Service for My Order.
If you prefer not to use the app, please email service@lightinthebox.com with your order details, and we’ll make sure to process your refund and resolve this matter as quickly as possible. We appreciate your patience, and we aim to make this right for you.
New York, New York
Hi i still have not received my package it was a gray vest i paid for it already
I did not receive the package i cannot do business with light in the box no more this company is no good i would not recommend them to anybody
We're sorry to hear that you haven't received your package. Please check the tracking details in your order history. If your order is delayed or lost, kindly reach out to our customer support team through our Help Center so we can assist you in resolving this issue as soon as possible.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn
The item I received was the wrong item can't talk to customer service return bad experience wrong size
- Delivery
- No good
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stirling, Stirling
Need an exchange
I didnt receive an e mail confirming my order , the order has arrived and is to small I need XL 5 and the jacket is only XL3 dont know my order number but had the ref number on the parcel which apparently is no good. How can I get an exchange
We’re sorry to hear that the jacket you received is not the right size. To process an exchange, please follow these steps: Log in to your LightInTheBox account, Go to "My Orders" and find the order, Click "Return & Exchange" and follow the instructions.
If you don’t have your order number, please contact our Customer Service Team through the Help Center with your reference number and a photo of the received item Please note that returns and exchanges are subject to our return policy. If you need further assistance, let us know!
Peoria, Arizona
Haven't received my order
My address is 2826 w paradise ln Peoria AZ 85382 I haven't received my order it was return to sending
We’re sorry to hear that you haven’t received your order. It looks like it was returned to the sender, and we’d love to assist you in resolving this as quickly as possible.
Please contact our customer service through our APP: Account > Help Center > Contact Customer Service for My Order > Choose Order# > View details.
If you’re still having trouble reaching us, you can also email service@lightinthebox.com with your order number, and our team will ensure your issue is addressed promptly. We appreciate your patience and look forward to resolving this for you.
Chicago, Illinois
Resolved: This is such a mickey mouse operation
Company fixed the issue and I have been provided with apology. the package finally arrived on 2/3/2025.
shipping started on 1/17/2025. that is entirely to long.
I wrote an email on your *** up web site, I entered the code that you sent and it did nothing. the verify button went from dark blue to light blue but did NOTHING
User's recommendation: do not use this company for anything.
We’re really sorry for the frustration this has caused. It sounds like there may be a technical issue with the verification process.
Please try clearing your browser cache, using a different browser, or accessing the site via the APP for a smoother experience.
If the issue continues, please email us directly at service@lightinthebox.com with the details, and we’ll make sure your concern is addressed promptly. We appreciate your patience and the chance to make this right.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Unhappy customer
I placed an order last month and it was supposed to be shipped out already and delivered by this weekend.
Ticket ID:10336****
Order Number:250122****729923 View Order Details
Order Date:January 22, 2025
February 07, 2025 09:03 AMFrom: ROSHAWN ANDERSON
Subject: Check your order progress
Issue details:
Check shipping or arrival date
Additional Information:
checking the status of my order is is going to be delayed
Contact Information:
ROSHAWN ANDERSON
ryanderson@***.ucla.edu
+1-42********
We apologize for the delay, Roshawn. It seems there might be a slight holdup with your order.
To get the most accurate update, please contact our customer service team through the APP: Account > Help Center > Contact Customer Service for My Order, select your order number, and click View Details for real-time tracking.
If you encounter any issues reaching us via the app, you can also email service@lightinthebox.com with your order number, and we’ll ensure your issue is resolved quickly. Thank you for your patience!
Chester, Cheshire
I ordered an electric pencil sharpener. Advert said processing was 1-4 days and shipping 3-5 days. I worked out the max time for delivery was 9 days. It came 22days later,far too late for my purpose.
It arrived the day my grandchildren left after their stay, I had expected it at least two weeks earlier.
It is useless to me now.
How on Earth does anyone speak to Customer Service?
Disgusting. I had no idea it was coming from Hong Kong.
User's recommendation: Ignore their estimated time of receipt.
We’re sorry for the delay in receiving your order. Shipping times can sometimes be affected by international logistics.
If your order is significantly late, please check your tracking details on our website or app.
For further assistance, visit our Help Center and submit a support ticket with your order number. We appreciate your patience and are here to help resolve this issue.
Perry, Florida
I am unable to track my package. USPS states they haven't received anything on my order tracking number UJ99903****YP. I've attempted to contact anyone who can tell me what is going on unsuccessfully.
If I receive the item purchased. I will use Light in The Box again.
Where is my order? I received messages saying my order would be delivered tomorrow which was 3/5/25. The order didn't arrive and I received no more messages.
User's recommendation: Give people accurate tracking information.
We’re really sorry to hear about the trouble you're having with tracking your order. We understand how frustrating this can be.
Please know we’re here to help!
We recommend reaching out directly to our customer support team with your tracking number, and we’ll work to resolve this issue as quickly as possible. Thank you for your patience, and we appreciate your feedback on improving tracking accuracy.
Port Dover, Ontario
Paid $351.67 but got nothing
I bought an outfit and paid for through PayPall but I didnt get the outfit and in my research it says there is nothing in your basket please call me or send me a message at (416) 988-**** nladi@***.com
Thank you
User's recommendation: Be careful
We’re sorry to hear about this issue. If your payment was processed but the order isn’t showing, please check your PayPal transaction details and ensure the payment was completed.
Try logging into your LightInTheBox account and checking “My Orders.” If your order is missing, please visit our Help Center and submit a support ticket with your PayPal receipt for further assistance. We appreciate your patience and are here to help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t get registered
I've tried and tried to register, but it isn't working for me. I've entered my email, then made up a 15-symbol password, but when I try to register, it won't do anything.
I've also tried to use a password offered to me and registering through Apple, and none of these attempts do anything. I have an order for 2 dresses in the cart.
Preferred solution: I’d like to get registered so I can place my order.
We’re sorry to hear you’re having trouble registering. Please try the following steps: -Clear your browser cache or try using a different browser.
-Ensure your password meets all requirements (mix of letters, numbers, and symbols). -Update your app if you’re using a mobile device. If the issue persists, please contact our customer service via the APP: Account > Help Center > Contact Customer Service.
If you’re unable to access the app, email us at service@lightinthebox.com with details of the issue, and we’ll assist you promptly. Thank you for your patience!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDidnt receive orders
Order never came . Then I remembered I ordered from this company 2 years ago and never received anything but a bill for shipping.
- Never receiving orders
Preferred solution: Full refund
User's recommendation: Dont use this company
We're truly sorry to hear about your past and recent experience. This is definitely not the service we aim to provide.
To resolve this quickly, please contact our customer service team through the APP: Account > Help Center > Contact Customer Service for My Order, select your order number, and click View Details. If you have trouble reaching us via the app, feel free to email service@lightinthebox.com with your order number.
We'll prioritize your case to ensure it gets resolved promptly. Thank you for your understanding!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Augustine, Florida
Returns socks. Tried to contact numerous times via the website to no avail.
123456**** Please email me regarding this matter. Unable to return orders. Would like to receive an email at pattymckinney80@***.com or text me at 865-755-****.
We're sorry for any difficulty you've experienced in reaching us. Please contact our customer service through the APP: Account > Help Center > Contact Customer Service for My Order > Choose your order# and click View details. If you are still unable to connect with us via the app, please email service@lightinthebox.com with your order number, and our team will assist you as soon as possible.
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
We sincerely apologize for the mix-up with your order. Please initiate a return request through our Help Center by providing your order number and photos of the incorrect item received.
Our team will guide you through the return process and refund options.
We truly appreciate your patience and the opportunity to make this right. Let us know if you need further assistance.