Light In The Box
Reviews and Complaints
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bridgwater, EnglandDescription terrible quality of clothing worst I have had
User's recommendation: Stay clear of light in the box look at items below one they advertise and one you got
Terrible, this is rip off. In order to comunícate with LightInTheBox costumer service I have been asked to pay for the communication. My expected shipment has been sent to sender according to DHL ship
User's recommendation: Stay away from purchasing from LightInTheBox
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkNo Contact through email or any other source
User's recommendation: email address with order number would solve the problem.
Ordered some shirts but i never got confirmation that it has been send.
Preferred solution: confirmation
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerDisappointed
- Website shows delivery
- Did not meet expectations
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Can’t return items
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Because of this company it about the Order I got it was not my Standard I was upset and mad about it
- Samsung galaxy z flip 5 case
- Case
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Washington, District Of ColumbiaI BOUGHT A PAIR OF DANCE SHOES...AWFUL SHOES.TRIED TO GET RE FUND...NO WAY TO CONTACT FOYND ONLINE..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Disappointing product / no reaponse
Company fixed the issue and I have been provided with apology. They replied to my negative review telling me how to contact customer services... Wasnt straight forward but I perceviered!
- No customer service - no contact info
Preferred solution: Full refund
User's recommendation: Avoid
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | The Hague, South HollandResolved: Your site has a problem with returning products
Company fixed the issue and I have been provided with apology. 50% of my money back
I do not understand why I only can get 30% of the payment. I want to return the article and get my money back
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer1) Adresse livraison commandes erronnée 2) mon adresse email n'est plus reconnue pour accéder à votre site
- Site ne fonctionne pas
- Pas de tel de contact service client
Preferred solution: Deliver product or service ordered
Not received items after 13 weeks.......................
- Cheap clothing
- Dont communicate
Preferred solution: Deliver product or service ordered
User's recommendation: Don't buy..
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDissatisfied
Preferred solution: Full refund
User's recommendation: Not
Disatisfied
User's recommendation: Never recommend
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBe careful of your purchase with LightInTheBox: Items cannot fe returned once purchased
I usually wear a size 10 and bought a size 10 gown. I tried on and its small on butt and back area and zipper wont close plus have a weird fitting.
Theres no phone number for them so I emailed through the order link. They asked to send me the pictures. I sent them the pics and got a response they cannot return or exchange. All I wanted is to exchange the size to 12.
Why even bother asking for pictures?plus return policy is full refundable within 7 days. I paid $139.99 for the dress plus $47 for shipping plus tax.Now the dress is a waste and they are only giving 30% refund or 50% rewards so can purchase again. I sent them an email again no response. I am very frustrated and will never ever recommend anyone to do business with Lightinthebox.
They should specify items non refundable when either ready to purchase or in the cart, but Nothing stated.
Very unhappy customer! I have to go to a wedding in 2 weeks and have to start all over to shop again.
- Bad customer service with no personal touch or resolve
Preferred solution: Send me size 12 or full refund
User's recommendation: No phone number to contact customer service, email response is bad, I wouldn’t do business with them again
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Good morning, Sorry to bother you. We found your order 75467232 and contacted you via ticket ID 101987556.
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