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i am a new customer that shopped on line not knowing how long it takes for processing and shippment. found out after payment how long it takes for delivery, pls can you tell me who to get in touch with as the ordered iteams are needed for the 15th of may 2012,, tried...
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154 comments
Irene Moore
#1770580
Shopping Expert
Shipping and delivery policies are covered in the Light in the Box faq section. The Global Post Service is the cheapest option.

It may take up to 20 business days or 28 weekends. No tracking is provided.

The Global Postal Service with tracking is more suitable since it takes from 10 to 18 business days. Tracking is provided for an extra charge.

Expedited and priority shipping options are also available.

Please check out more details regarding this issue given in the article “The Best in Overseas Shopping: Light in the Box vs Gearbest. If you need any assistance, you may try to reach out to Light in the Box Customer Service by email at litbcs@lightinthebox.com or via their social media networks.

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Review
#316805 Review #316805 is a subjective opinion of poster.

Light In The Box - 'No orders on file' so cannot return shoes wrong size than ordered

1.0
Details
Light In The Box - 'No orders on file' so cannot return shoes wrong size than ordered
Light In The Box - 'No orders on file' so cannot return shoes wrong size than ordered
Light In The Box - 'No orders on file' so cannot return shoes wrong size than ordered
Light In The Box - 'No orders on file' so cannot return shoes wrong size than ordered
Light In The Box - 'No orders on file' so cannot return shoes wrong size than ordered
Order no 1909290234162401: I ordered shoes size 38. The shoes delivered were size 39 which is the wrong size. Please see attached: Print screens of my order showing size 38 and Photos showing shoes delivered size 39. These are 'made to measure' shoes but the size is not the size I ordered so I am entitled to repayment of £39.93 or replacement with shoes the correct size 38, however, my Lightinthebox account shows “No Orders” so I cannot click to return this pair of shoes delivered in the wrong size. Please repay the cost of £39.93 or send out shoes correct size 38.
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Review
#1692361 Review #1692361 is a subjective opinion of poster.
Pros
  • Range of goods
  • Pricing
  • Wide selection
Cons
  • Got the wrong item and it came slow
  • Got the wrong item and couldnt send it back for correct item
Reason of review
Order processing issue
Loss
$50
Preferred solution
Deliver product or service ordered

Light In The Box in Ivybridge, England - 'No orders on file' so cannot return shoes not size ordered

2.4
Details
Light In The Box - 'No orders on file' so cannot return shoes not size ordered
Light In The Box - 'No orders on file' so cannot return shoes not size ordered
Light In The Box - 'No orders on file' so cannot return shoes not size ordered
Light In The Box - 'No orders on file' so cannot return shoes not size ordered
Light In The Box - 'No orders on file' so cannot return shoes not size ordered
Order no 1909290234162401: I ordered shoes size 38. The shoes delivered were size 39 which is not the size I ordred. Attached are Print screens of my order showing size 38 and Photos showing shoes delivered are size 39. These are 'made to measure' shoes but the size is not the size I ordered so I am entitled to repayment of £39.93 or replacement with shoes the correct size 38, however, my Lightinthebox account shows “No Orders” so I cannot click to return this pair of shoes delivered in the wrong size. Please repay the cost of £39.93 or send out shoes correct size 38.
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Review
#1692345 Review #1692345 is a subjective opinion of poster.

Light In The Box - Worst shopping website ever, poor customer service, violates customer rights

1.0
Details
Light In The Box - Worst shopping website ever, poor customer service, violates customer rights
Light In The Box - Worst shopping website ever, poor customer service, violates customer rights
Light In The Box - Worst shopping website ever, poor customer service, violates customer rights
Almost a month ago I've ordered a Men's blazer size M, instead they've sent me Women's blazer size M ( not to mention the quality of the product, not even worth 5 £).When I emailed them, claiming my whole amount of refund they've started messing me around,telling me I had to pay she shipping to China. I think this is ridiculous since it's their mistake.They just keep sending me these same emails as noone is even reading mine.I advise people NOT TO BUY ANYTHING FROM THIS WEBSITE. It's a complete disaster !!!!
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Review
#1675565 Review #1675565 is a subjective opinion of poster.
Product
Light In The Box Coat
Cons
  • Return information
Reason of review
Bad quality
Loss
$40
Preferred solution
Full refund

Light In The Box - Complain

Light In The Box - Complain
Light In The Box - Complain
Light In The Box - Complain
Dress was nothing like what I ordered
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Review
#1691682 Review #1691682 is a subjective opinion of poster.
Product
Dress
Pros
  • Affordable
Cons
  • Absymal customer service and refund policy
Reason of review
Bad quality
Loss
$48
Preferred solution
Full refund
Tags
  • Light In The Box Warranty Service

Light In The Box - Where is my order???

Light In The Box - Where is my order???
Light In The Box - Where is my order???
Light In The Box - Where is my order???
I bought in your site men earrings and now after 8 days I’m trying to look for my order and you don’t know my and I already pay for it. My nam is eyal sharon and that’s my order number.1910010234181947. I’m also sending you reference for my pay and attached to copy I did from my order. Please let me know what’s happened.
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Review
#1675816 Review #1675816 is a subjective opinion of poster.
Service
Light In The Box Shipping Service
Reason of review
Problem with delivery
Loss
$70
Preferred solution
Deliver product or service ordered

Light In The Box - No confirmation of my order money withdrawn from my bank account

1.7
Details
Light In The Box - No confirmation of my order money withdrawn from my bank account
Light In The Box - No confirmation of my order money withdrawn from my bank account
I ordered women's sophisticated elegant sheath dress solid colored sequins on the 26th and paid express shipping. The payment has been deducted form my account. I have had no confirmation or my order or tracking number. Please reply URGENT.
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Review
#1676109 Review #1676109 is a subjective opinion of poster.
Product
Light In The Box Account
Pros
  • Good price and nice clothing
Cons
  • No contact to customer service
Reason of review
Order processing issue
Loss
$75
Preferred solution
Deliver product or service ordered
1.8
Details
Light In The Box - Horrible Company
Light In The Box - Horrible Company

Update by user Oct 23

Light in the box has ask me to pay shipping which is $25 to received a $15 credit. They also failed to give me a address to return it to.

I also notice a error in the previous statement as I stated the tag showed the right size. This was incorrect as the tag had the...

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Review
#1657852 Review #1657852 is a subjective opinion of poster.
Service
Light In The Box Shipping Service
Pros
  • Pricing
Cons
  • Service
  • Product was sizes wrong quality was poor
Reason of review
Poor customer service
Loss
$11
Preferred solution
Full refund
Tags
  • lied
  • Scam
  • Bad Customer Care

Light In The Box in Istanbul, Istanbul - Size change

Light In The Box - Size change
Light In The Box - Size change
Light In The Box - Size change
Hi I have placed an order for a wedding dress but the size I have ordered was not correct. Same day I sent you an email to change the address but have not heard from you yet. This is very unprofessional
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Review
#1676540 Review #1676540 is a subjective opinion of poster.

Contact Light In The Box Customer Service

Mailing Address:
LightInTheBox.com
No. 141 Des Voeux Road Central
Hongkong, Hainan
China
All Light In The Box Contacts

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Light In The Box - Nothing works at all !!!

1.0
Details
I ordered some LED lights from this website and I am absolutely appalled, I cannot believe that I have been sent lights and remote that doesn’t work at all , how on earth can a company send products like this to PAYING customers !
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Review
#1657107 Review #1657107 is a subjective opinion of poster.
Product
Lights
Cons
  • Nothing works
  • Terrible customer service
  • Awful products
Reason of review
Damaged or defective
Loss
$23
Preferred solution
Full refund