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i am a new customer that shopped on line not knowing how long it takes for processing and shippment. found out after payment how long it takes for delivery, pls can you tell me who to get in touch with as the ordered iteams are needed for the 15th of may 2012,, tried...
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Anonymous
Florence

I ordered two bags on your website on 13th of August 2018. Order No #30382841. They said the process and the shipping will take 1-4 days. I've not received any information con...

Anonymous
Delroy Atkins

I returned my order for refund .ORDER#1803251128655277 ORDER DATE March 25, 2018 TICKET#18255017 I have tried to reach customer service many times about this (REFUND) Why am I...

Rennes, Brittany
#316805
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Light In The Box - Exchang of article or Refund of money
Light In The Box - Exchang of article or Refund of money
Light In The Box - Exchang of article or Refund of money
Light In The Box - Exchang of article or Refund of money
Light In The Box - Exchang of article or Refund of money
Light In The Box - Exchang of article or Refund of money
Dear sir, i am not happy with your company is like your company wante to fraud me of my hard arm money for god sake i have sent you back your article i orderd to address you requested me to post the shoe to in poland of which you have received the article which i...
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I didn't like
  • Light in the box
#1311428
Reply to reviews
Light In The Box - I’ve learnt my lesson the hard way. Do not order from LightInTheBox. Bogus company with no products.
Light In The Box - I’ve learnt my lesson the hard way. Do not order from LightInTheBox. Bogus company with no products.
Light In The Box - I’ve learnt my lesson the hard way. Do not order from LightInTheBox. Bogus company with no products.
November 16, 2017: I ordered Christmas presents (Hats) worth £155 from LightInTheBox. They were never delivered. After several weeks delay and several messages they said that there was a ‘missed delivery’ at my property and the order was returned a depot (this was a...
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1.0
I didn't like
  • Have not received refund
  • Item not received
  • Customer service is a joke
#1248940
Reply to reviews
DO NOT ORDER FROM THIS COMPANY, I placed an order for these shoes on the 4th June 18, I paid for postage and it said the item will be with me within 6-11 business days which was perfect as I needed them for a day at Ascot on the 22nd June. The item was shipped on the...
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1.0
#1289742
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Would give zero if I could. I processed a complaint with the company due to unwarned customs charges. To get my parcel from the post office I was asked to pay over £13 on top of the original order and delivery price. This was not made clear to me throughout the...
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Anonymous
Anonymous

Light in the box have had me rite over snide custom charges ordered what was describediscussed as costing £156 of goods and end up paying £300 would any of my customers accept...

1.0
I didn't like
  • Lack of answers
  • Terrible service
  • Dodgy custom
#1262304
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Light In The Box - About a men's simple blazer that i bought from

Light In The Box - About a men's simple blazer that i bought from
My name is Ernst Alexis I bought a men's simple blazer color royal blue size medium it's to small for me i want to exchange it for size xl please Floral # is 06618794 My email: endye20@gmail Phone#: 407-335-1825
#1313146
Reply to reviews
The shoes did not arrive in 6 days as advertised , Did not know i was dealing with a company in China , i paid postage and insurance , and today a card came from Royal Mail stating i have to pay £13.99 . I rang the post office and they said the postage have not been...
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ForthrightInsect
ForthrightInsect

Wish I checked their reviews before ordering, absolute jokers, lost £30 on my shoes, refused to pay another 57% on duty fees to receive my goods which was not advertised at th...

ForthrightInsect
ForthrightInsect

same same!

1.0
I didn't like
  • Extra postage charge
#1290030
Reply to reviews
Light In The Box - Loss my oder
What happen my oder ..? all ready 20 days . I am not received my oder .. oder number =1805091529265384 ticket number = 18199647
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Anonymous
Kathy Allibone

Same here...no order yet 23 days. The tracker number was wrong...took me posting on there facebook and I sent message to CEO on his facebook https://www.facebook.com/qujiguoPl...

UnluckyXRayTetra
UnluckyXRayTetra

when received my oder send me message in the email ..all ready 2 weeks more days' ..what happen I didn't understand .if you possible first send my oder .How to contact your se...

#1264081
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Can't review an item I never received, so I'll review the company. Company sure was efficient in taking my money BUT, never received my pants. Got my first email from the company asking "Have you received your package?" When I selected the "NO" button, was sent to a...
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2.5
I liked
  • Item looked great
I didn't like
  • Never received item
#1311736
Reply to reviews

Contact Light In The Box

Mailing Address:
LightInTheBox.com
No. 141 Des Voeux Road Central
Hongkong, Hainan
China
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Light In The Box Products and Services

All Light In The Box Products
I purchased based on statement of return policy as "Products with no quality-related issues can be returned within 14 days of receiving your order. " the size was not right. I sent in an request for return, received email from customer service, asking what did not fit...
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#1295209
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