Light In The Box
Light In The Box Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Light In The Box has 2.3 star rating based on 5200 customer reviews. Consumers are mostly dissatisfied.
5% of users would likely recommend Light In The Box to a friend or colleague.
- Rating Distribution
Pros: No pros, Price, Prices.
Cons: Horrible customer service, No customer service, Customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Light In The Box has 2.3 star rating based on 5200 customer reviews. Consumers are mostly dissatisfied.
5% of users would likely recommend Light In The Box to a friend or colleague.
- Rating Distribution
Pros: No pros, Price, Prices.
Cons: Horrible customer service, No customer service, Customer service.33% of users think that Light In The Box should improve its Customer Service.
49% of users say that they won't use Light In The Box in the future for similar services or products.Recent recommendations regarding this business are as follows: "If there is a possibility that you are unsure whether or not you will like this product when you receive it DO NOT BUY FROM THIS COMPANY", "Stay away. They’re thieves", "Better customer service", "Make sure you choose correct size before adding to cart", "Runaway".
Most users ask Light In The Box for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Light In The Box Reviews
"All nice and good"
Can I halp you plz I Im waiting my Oder I Oder before 25 day 140$ 2 tems my Oder number is 250310****179274 my email address is rajunilam@***.com my phone...
"Your after receipt support of your product"
Your product fits improperly, and you want me to pay so much to return it? Really? I will go all over social media with photos, describing the whole order...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
ORDER #250417****540697
Hello.. this is supposed to be received by the 29th of this month and i just received email now stating may 5th...
i expidited shipping to do so and that was the given date that was providedto me... if not received be the 2nd of May then i DON'T want it and refund my account please. Sorry for the sterness but needed by a certain date and pd extra to get. The order stated i would receive by 29th...i need no later than the 2nd...
and even then i want expidted payment refunded..
anything after this date the item will be returned. THANK YOU for your attention to this matter.
Preferred solution: Deliver product or service ordered
User's recommendation: Order in limbo... haven't given up on them just yet.. fingers crossed, they have to the 29th
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sidcup, Bexley
Dangerous faulty product.
Do not use this company ever. I ordered 6 halogen spotlights from them which had no cover glass and on further inspection broken insulation.
They are completely unsafe to use as they could result in electrocution, fire, glass explosion and exposure to UV light. The company takes no responsibility for the products they sell and have refused a full refund despite the bulbs being totally unsafe / dangerous and only fit for the waste bin.
I will be contacting Trading Standards as these bulbs are a danger to the public and this company should be barred from selling to UK customers.image1.jpegRef:TID 2025-04-18 Order No.2504050****image1.jpegThe company’s response.Date of experience: 05 April 2025We are sorry to inform you that these types of items can not be exchanged or returned as they belong to the Light Bulb category. Unfortunately, we cannot accept your return request for this order.In the following link you can check our return policy, to which you agreed when you made your purchase with us:https://***/nh/Return-Policy.htmlThank you in advance for your understanding.***********BAs a commercial gesture, we can offer you to keep the article and receive a refund of 30% of the item price, directly to your bank account.We thank you in advance for your kind cooperation.We look forward to your response.I do not think it unreasonable to expect a FULL refund considering the bulbs are dangerous / unsafe and should be consigned to the waste bin.
Cannot contact company for refund.
UV radiation exposure:
Halogen bulbs emit UV light, and the cover glass is crucial for filtering it. Without it, the exposure can be harmful.
Electric shock:
The exposed wires and components can pose a risk of electric shock.
Fire hazard:
The high operating temperature of the bulb can ignite flammable materials if not shielded by the cover glass.
Bulb breakage:
Halogen bulbs can burst, and the lack of a cover glass would mean shards of glass could fly around, potentially causing injury.
Disrupted cooling:
The cover glass is important for proper cooling of the bulb. Without it, the bulb could overheat and fail.
Could you please refund my payment?
User's recommendation: Do not use this company especially for electrical products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Great idea
Company fixed the issue and I have been provided with apology. They are taking a look at this great opportunity
Do you or someone you know, playing partner, husband, wife, boyfriend, or girlfriend, come home after a round of golf and complain? Do they spend more time in the woods than on the course?
Well, solve their problem with Duke's Original Tree Repellent for Golf Balls. I've had this idea for a few years and need to get it out there. It comes as a T-shirt or combo with a spray bottle, logo tees, and a logo golf ball, but the T-shirt is the attention grabber. I will send pictures.
Thanks, William. Let me know what you think.
Thank you for sharing your idea with us! Duke's Original Tree Repellent for Golf Balls sounds like a fun and creative concept.
We’d love to hear more about it.
If you’re interested in collaborating with us, please reach out to our relevant department by sending an email to tkshopfind@lightinthebox.com to further discuss the details. Looking forward to hearing from you!
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This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn
I returned the package according to all your numerous rules and instructions, and I see that my return was closed on a date after I sent it off for shipping. Why is it that I sent it to your company and I don't have my money back or any information?
You have my money AND the suit I mailed back.
I'm irritated because your customer service is ignoring me and has left me waiting for money you've essentially stolen at this point. I need to be contacted, and we need to figure out how you can rectify this.
- There was no refund given
Preferred solution: Full refund
User's recommendation: Don't buy if you might need to return, they'll ghost you!
We sincerely apologize for the inconvenience you’ve experienced with your return and refund process. If your return has been marked as "closed" but you haven't received your refund, we would like to investigate this further. Please reach out to our Customer Service Team via the LightInTheBox App by following these steps: Go to Account > Help Center > Contact Customer Service for My Order Select your order and click View Details Provide your return tracking number and any relevant details for further assistance We understand your frustration and appreciate your patience as we work to resolve this issue as quickly as possible.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWHERE IS MY ORDER!!
I ordered two jackets from you a few days ago, and you are only just 'preparing' the order!?? Order number: 250316****227293 Order date: 2025-03-16 06:53:58
- Very poor service
Preferred solution: Deliver product or service ordered
User's recommendation: I ordered these two items days ago and they are only just preparing it!!
Thank you for reaching out. We understand your frustration and sincerely apologize for the delay in processing your order.
To get immediate assistance, please contact our customer service via the APP: Go to Account > Help Center > Contact Customer Service for My Order, then select your order # and click View Details to reach out directly.
If you experience any difficulties contacting us through the app, you may also send an email to service@lightinthebox.com with your order number, and we will ensure your issue is resolved as quickly as possible. We truly appreciate your patience and look forward to resolving this for you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Acushnet, Massachusetts
Order not delivered
My order, to be delivered by March 28, 2025, has not arrived.
The order number is 250310****173173. The tracking report is below.
Needless to say, it has not arrived. Please sort this out or give me my money back.
Thank you,
Brad Greeley
User's recommendation: The address they gave me to respond returned "Delivery Status Notification (Failure) "
Hi Brad, we're very sorry to hear about the delay and the trouble you had reaching us. Please contact our customer service via the APP: Account > Help Center > Contact Customer Service for My Order > choose your order number > View details.
If you still have issues reaching us, you can email service@lightinthebox.com with your order number.
We’ll make sure your issue is resolved quickly. Thanks for your patience!
Middletown, Delaware
You are a horrible company
You charged me twice when I was supposed to get a refund. I'm not happy with your company and the customer service is absolutely horrible
User's recommendation: Don't order anything from this company
We sincerely apologize for the experience you've had. Charging issues are not something we take lightly, and we’d like to resolve this for you as soon as possible.
Please reach out to our customer service team with your order details so we can investigate and ensure you receive the correct refund. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Thompson, Manitoba
All nice and good
Can I halp you plz I Im waiting my Oder I Oder before 25 day 140$ 2 tems my Oder number is 250310****179274 my email address is rajunilam@***.com my phone number is +151********
Im waiting your real thanks
Thank you for your message! We’re glad to hear from you.
We understand you're waiting for your order, and we want to make sure everything is on track. To check the status of your order, you can log into your account and review the details, or if you prefer, you can reach out to our customer service team for assistance. Here’s how to get in touch with them: Go to Account > Help Center > Contact Customer Service for My Order.
Select your order number and click "View Details." If you still need assistance, feel free to send an email to service@lightinthebox.com with your order number, and we'll help you right away! Thanks for your patience, and we’ll make sure to look into this for you!
Fort Morgan, Colorado
Need to return a order..
Make return easier mailing address and a phone number. Easier way to return items.
Terrible system to reach out.
The shoes I order was to big. Wish to return this order. I will not order again. Other companies have a,system that is very easy this light in the box took us to much of my time.
Willing to pay return but can't get in touch. With the seller.
User's recommendation: Better return system, mailing easy address , phone number
We’re very sorry to hear about your experience and truly understand how frustrating it can be when things don’t go smoothly — especially when it comes to returns. To help with your return, please contact our Customer Service team through the APP: Account > Help Center > Contact Customer Service for My Order > choose your order number > View details.
If you're still having trouble getting in touch, you're welcome to email us directly at service@lightinthebox.com with your order number, and we’ll make sure your return is handled promptly and efficiently.
We appreciate your feedback — it's important to us, and we are always working to improve our return process to make it easier for customers like you. Thank you for giving us the opportunity to make this right.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo contact phone no bad broken item sent
Refund my credit card for damaged item sent to me I am not sending you any more money I want my money refunded to me when you receive the damaged item back Zi will be checking my credit card
Preferred solution: Full refund
We’re very sorry to hear you received a damaged item. To resolve this quickly, please contact our customer service via the APP: Go to Account > Help Center > Contact Customer Service for My Order, select your order number, and click View Details to start the return and refund process.
If you're unable to contact us through the app, please email service@lightinthebox.com with your order details, and we’ll ensure your refund is processed as soon as we receive the returned item. We appreciate your patience and understanding!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: No way to contact customer service!
Company fixed the issue and I have been provided with apology. I was issued a full refund
Unfortunately, I ordered from this company. Now I'm trying to cancel my order and get a refund.
You cannot log into the app for customer service; there's no chat or phone number. Do not order from these people! I've just learned an expensive lesson!
When I tried to refund/cancel, I got an email that they were expediting my shipping. Good grief!
- Customer service does not exist
Preferred solution: Cancel order
User's recommendation: Please do not order from these people!
We're really sorry to hear about your experience and understand your frustration. We strive to make our service as easy and accessible as possible.
Please contact our customer service through the app by following these steps: Go to Account > Help Center > Contact Customer Service for My Order.
Choose your order number and click "View Details." If you're still having trouble getting in touch, feel free to email us at service@lightinthebox.com with your order number, and we'll make sure to resolve this as quickly as possible. Your satisfaction is very important to us, and we truly appreciate your feedback!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Brooklyn, New York
I paid 63.00 for the poorest quality cargo joggers.
Pants are JUNK!
BOGUS COMPANY.
I want to let everyone know that these 51.00 cargo joggers should be 10:00
As soon as i opened them the tag pops off. No return.
Pants are beyond substandard.
Really regretting not researching first. BOGUS COMPANY OR BOGUS MERCHANDISE
User's recommendation: Move on .
We’re really sorry to hear about your disappointment with the cargo joggers. This is certainly not the experience we want for our customers.
Please reach out to our customer service team through the APP: Go to Account > Help Center > Contact Customer Service for My Order, select your order number, and click View Details to initiate a return or exchange.
If you're unable to access the app, please email service@lightinthebox.com with your order details, and we’ll make sure to resolve the issue for you. We truly appreciate your feedback and aim to provide a better experience.
Ajax, Ontario
You're not paying attiom to your returned item
I returned the item since June 2024 , It was too small size is not as advertised. Would like to know why you send this item back to me 8 months after it was returned
We sincerely apologize for the inconvenience regarding your return. Please provide your return tracking details and any confirmation you received from our support team so we can investigate this issue further.
We understand your frustration and appreciate your patience while we work to resolve it.
Kindly reach out through our Help Center with your order details, and we’ll do our best to assist you promptly. Thank you for bringing this to our attention.
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Brighton, Brighton And Hove
I was buying a picture for my girlfriend for our anniversary but I didn’t receive it and I would like a refund to get my money back on my account of thought PayPal please thank you
was buying a picture for my girlfriend for our anniversary but I didnt receive it and I would like a refund to get my money back on my account of thought PayPal please thank you
We’re sorry to hear that you haven’t received your order. Please check the tracking status on our website or app under "My Orders" to see if there are any updates.
If the order was lost or undelivered, please contact our Customer Service Team through the LightInTheBox APP: Go to Account > Help Center > Contact Customer Service for My Order Select your order and click View Details For PayPal refunds, kindly submit a request through our Help Center, and we will process your refund according to our policy. We appreciate your patience and look forward to resolving this for you!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Garnerville, New York
I ordered 2 shirts if the same style in 2 colors and one is gigantic and one fits. There is zero customer service. There is no phone. Nothing.
Have a phone number for customers to call. Check sizing of your goods before mailing them out to customer.
There is no excuse for 2 shirts of the same style in 2 colors to be drastically different sizes. Im
We’re truly sorry for the frustration you've experienced with your order, and we understand your concerns. To resolve the sizing issue, please reach out to our customer service team using the following steps: Go to Account in the app.
Tap Help Center > Contact Customer Service for My Order. Choose your order number and click View Details.
If you’re still having trouble, you can email us at service@lightinthebox.com with your order number and details about the issue, and we'll make sure to assist you with a resolution. We sincerely apologize for the inconvenience, and we're here to help!
Chula Vista, California
Ordered wrong size jacket
need to exchange jacket from XL to 2XL, I still want jacket but need to exchange it, I need to contact someone
Thank you for reaching out. Please contact our customer service through the app: Account > Help Center > Contact Customer Service for My Order > choose your order# and click View details to request an exchange. If you have any difficulties, you can also email us at service@lightinthebox.com with your order number, and we will assist you as soon as possible.
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We’re very sorry to hear about your experience and truly appreciate you bringing this serious concern to our attention. Your safety and satisfaction are extremely important to us, and we regret that the product did not meet your expectations.
Please rest assured, we are here to help. To assist you promptly with a refund or replacement, we kindly ask you to contact our customer service team through the following steps: Via our App: Go to Account > Help Center > Contact Customer Service for My Order Select your order number and click View Details to get support. If you continue to experience any difficulty reaching us, you may also email us at service@lightinthebox.com with your order number.
We will make sure your issue is resolved quickly and thoroughly. Thank you again for your feedback, and we apologize for any inconvenience caused.