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i am a new customer that shopped on line not knowing how long it takes for processing and shippment. found out after payment how long it takes for delivery, pls can you tell me who to get in touch with as the ordered iteams are needed for the 15th of may 2012,, tried...
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154 comments
Irene Moore
#1770580
Shopping Expert
Shipping and delivery policies are covered in the Light in the Box faq section. The Global Post Service is the cheapest option.

It may take up to 20 business days or 28 weekends. No tracking is provided.

The Global Postal Service with tracking is more suitable since it takes from 10 to 18 business days. Tracking is provided for an extra charge.

Expedited and priority shipping options are also available.

Please check out more details regarding this issue given in the article “The Best in Overseas Shopping: Light in the Box vs Gearbest. If you need any assistance, you may try to reach out to Light in the Box Customer Service by email at litbcs@lightinthebox.com or via their social media networks.

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Review
#316805 Review #316805 is a subjective opinion of poster.

Light In The Box - Not sure yet

Where is the shop i need i buy a,dress,this weekend, i have a function next week.
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Review
#1706646 Review #1706646 is a subjective opinion of poster.

Light In The Box - No customer service

1.0
Details
I have a reward that I can cash in by placing an order that's about to expire tomorrow. I have my email address and password, but suddenly my password doesn't work. When I click on a forgot your password link, it says it will send me a new password, but it doesn't. My reward expires tomorrow and I really wanted to place my order today.
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Review
#1706469 Review #1706469 is a subjective opinion of poster.
Service
Light In The Box Customer Care
Pros
  • Good merchandise
Cons
  • Cannot contact them
Reason of review
Poor customer service
Loss
$34
Preferred solution
Never received new password. Contact me so I can place my order and apply my rewards before it expires today

Light In The Box - Use wish not light in thebix

1.0
Details
Paid extra for fast shipping .and here i am many many days past when it should be here and i still dont even have a tracking number
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Review
#1706426 Review #1706426 is a subjective opinion of poster.
Pros
  • No pros all cons
Cons
  • All cons
Reason of review
Order processing issue
Loss
$15
Preferred solution
Deliver product or service ordered
Tags
  • lied
  • unavailable

Light In The Box - Did not get my coat

1.0
Details
Payed my money to get coat on time but did not get it yet and thank was November 2 so cannot get in touch with u
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Review
#1706325 Review #1706325 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Full refund

Light In The Box - Don't know...

Can you let me know where is my order? I cant see it on my account? 1911061234550776 I ordered on 6th november 2019 and paid with inssurance £21.80 pounds. Angry Regards: mr j. Odou
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Review
#1706034 Review #1706034 is a subjective opinion of poster.
Pros
  • Good deals
  • Shirt looked really cool
Cons
  • Felt like a scam
Reason of review
Order processing issue
Loss
$22
Preferred solution
Deliver product or service ordered
Tags
  • irritating

Light In The Box - THING TWICE BEFORE BUYING FROM THIS COMPANY..RETURN POLICY TERRIBLE. NO WAY TO COMMUNICATE AFTER PRODUCT IS RETURNED

1.0
Details
RECEIVED MY ORDER, ONE ITEM WAS WRONG SIZE, 2ND ITEM DIDN'T FIT. CONTACTED THE COMPANY FOR RETURN INSTRUCTIONS. RECEIVED THEIR RMA # AND COMPLIED WITH THEIR INSTRUCTIONS. IT HAS BEEN OVER 30 DAYS AND NO CREDIT, NOR ANY WAY TO COMMUNICATE WITH THEM TO DETERMINE THE STATUS OF MY RETURN/CREDIT. I WILL NEVER PURCHASE ANYTHING FROM THEM AGAIN.
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Review
#1705282 Review #1705282 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$4
Preferred solution
Full refund

Light In The Box - I do not have any recomendations

5.0
Details
tried to order a leather jacket they wood not take it. have ordered many items from this seller
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Review
#1704214 Review #1704214 is a subjective opinion of poster.
Pros
  • Choice of products
  • Great quality cheap price
  • Your website
Reason of review
Order processing issue

Light In The Box in Seneca, South Carolina - None no way Jose

I still waiting for my order to arrive, You people do not keep me informed of nothing.
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Review
#1704039 Review #1704039 is a subjective opinion of poster.

Light In The Box - Never order from here

1.4
Details
I had an order with several items. Have been trying to return most of them with no success. I am extremely dissatisfied. I submitted my tickets which all say closed now but still haven't received a return label to send them back.It took forever to get my package and its taking forever to return. They sent me an email asking me to accept 30%refund and 40%off my next order,told them no I want a full refund. Have not heard from them since.
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Review
#1704038 Review #1704038 is a subjective opinion of poster.
Product
Clothing
Pros
  • Price
Cons
  • Trying to return anything is impossible
Reason of review
Return, Exchange or Cancellation Policy
Loss
$80
Preferred solution
Full refund

Contact Light In The Box Customer Service

Mailing Address:
LightInTheBox.com
No. 141 Des Voeux Road Central
Hongkong, Hainan
China
All Light In The Box Contacts

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Light In The Box - To customer services

I ordered a red dress but did not get the one I ordered This is the order no.in ehitch was to be sent to me 1910220884640 I placed this Item on 10/22/1920 I recived the Item whis is nother like the one Iwanted and than I was sent a pair of shoes two small and which I did not order the dress is much two larg and it leight is on the floor. I dodn'have a picture to show you but I hope you can trace my order a red chiffon dress with lace high waist spring white black red Margie Manley
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Review
#1703354 Review #1703354 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$88
Preferred solution
Let the company propose a solution