Light In The Box
Light In The Box Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Light In The Box has a 1.7 star rating from 3,416 reviews, with 5% likely to recommend; 84% of ratings are unfavorable and consumers are mostly dissatisfied, citing delivery, returns, refunds, billing, and customer service failures.
Key Takeaways for Future Customers
- Read recent Light In The Box reviews before ordering to check delivery and sizing reports.
- Expect limited direct support and lengthy return/refund processes; plan accordingly.
- Verify billing activity and keep records in case of duplicate charges.
Negative Feedback / Risk Areas
- Frequent complaints about unreachable customer service and no phone support.
- Many reports of late, missing, or wrong deliveries and photos of incorrect delivery addresses.
- Returns and refunds are difficult, often requiring costly international returns or unresolved refunds.
- Reports of double billing, unknown charges, and inconsistent order handling.
Positive Feedback
A minority of customers mention low prices and occasional satisfactory items, but positive remarks are rare compared with other comments.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Light In The Box has a 1.7 star rating from 3,416 reviews, with 5% likely to recommend; 84% of ratings are unfavorable and consumers are mostly dissatisfied, citing delivery, returns, refunds, billing, and customer service failures.
Key Takeaways for Future Customers
- Read recent Light In The Box reviews before ordering to check delivery and sizing reports.
- Expect limited direct support and lengthy return/refund processes; plan accordingly.
- Verify billing activity and keep records in case of duplicate charges.
Negative Feedback / Risk Areas
- Frequent complaints about unreachable customer service and no phone support.
- Many reports of late, missing, or wrong deliveries and photos of incorrect delivery addresses.
- Returns and refunds are difficult, often requiring costly international returns or unresolved refunds.
- Reports of double billing, unknown charges, and inconsistent order handling.
Positive Feedback
A minority of customers mention low prices and occasional satisfactory items, but positive remarks are rare compared with other comments.
Media from reviews
Cumberland Center, Maine
Bogs boots?
I ordered a pair of knee high winter boots from you a few weeks ago, are they on their way? I gave my credit card number, what has happened to my order?
User's recommendation: Beware.
Newark On Trent, Nottinghamshire
Sent me wrong size tankini
Order no. 260130****768716
I really like the tankini I ordered but if you observe the order I wanted a size XL and I received a size L. Can I re order in a size XL and do I return the one I received today?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jersey City, New Jersey
Package delivered to wrong address
My package was entirely delivered to the wrong address not even close. My address is 725 Montgomery st jersey city nj 07306 it was sent to a 55 and left at a front seat with no one their to confirm the address this is a Christmas gift to two separate people.
- You can find different stuff unique
- Shipping from a different country and the shipping people they use
Preferred solution: I would like the shirts shipped again but to two different addresses as my one nephew is going back to Florida and I’m not paying for shipping because of your company’s mistake
Cannot find order
I placed an order for a Christmas T-shirt. It has been taken out of my bank account, but I have never received a confirmation email or anything.
I cannot get through to anyone at this company and will be filing a dispute with my bank if I do not get a resolution soon.
Every time I try to log in, it says that my email is not on file. Yet, I had to put an email in to place the order!
- No customer service
Preferred solution: Deliver product or service ordered
User's recommendation: STAY AWAY!!!!!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Birmingham, Alabama
I order the wrong purchase
The company could've advertise a better view of the item.i was looking for a trench coat for the winter but not that particular color,I would like to order a black on or brown as about as similar to that one.
- Nice view of material
- Not good advertisement
Preferred solution: Full refund
User's recommendation: Be careful what u order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Birmingham, Alabama
Wrong item
The item that I ordered didn't look like what I had imagined on the website. I was trying to see if I can exchange it for another item.
Please email me back at kingjace4@***.co.uk.
- Good products
- Difficult to refund
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Knoxville, Tennessee
No customer service phone # for incorrect orders.
I ordered my handicapped father 2 pairs of shoes; one arrived, the other was not delivered. The one that did arrive is an incorrect fit.
I have tried to return it for a replacement, and there is no customer service number to be found to explain the situation.
They only wish for you to download their app and deal with a robot. This company is a joke; I highly recommend using another.
- No customer service phone number and no refund
Preferred solution: Full refund
Wandsworth, Wandsworth
I made a mistake giving them a star- I meant no stars!
Terrible delivery times- way over and above three weeks.
They advise of estimated delivery times only after purchase- had I known, I never would have purchased!
The delivery company they deploy in the UK (relay) do not offer local pick up points with nearest being 40 min walk away! Im still waiting for my delivery - its been over three weeks!
User's recommendation: Avoid them with a barge pole!
Mullica Hill, New Jersey
Product went to wrong house
Ordered a button up shirt for Halloween that I needed for work. Shirt showed up to wrong house with my same address about 20 minutes away.
Drove over there and looked at the picture they sent me through the shipping company and it was a completely different house. They screwed it up so bad that they couldnt deliver it to the WRONG house.
No way to get ahold of them and had nothing to wear to my works Halloween dinner. I am currently out $20 over a shirt that went somewhere completely wrong.
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wailuku, Hawaii
Resolved: The jacket I ordered was never received
I ordered a jacket on 11/28 but never received it. My card was charged $73.44.
I would like a refund.
Jennifer Brittin
- Never received items
Preferred solution: Full refund
Lehi, Utah
Have not received order
Order number 20708M202872
Track 816719****8022****
According to tracking, this order arrived in adjacent community five das ago.
Have been waiting for over a month.
User's recommendation: Avoid dealing with this entity! SCAM!
Lehi, Utah
Have not received order after waiting one month. Tried contacting Light in the box. Could not call directly to resolve the issue.
Order number 20708M202872
Track 816719****8022****
According to tracking, this order arrived in adjacent community five das ago.
Have been waiting for over a month. The hat is advertised as a military veteran item. I dont like them taking advantage of veterans.
User's recommendation: Do not waste your money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible Company Lightinthebox
No customer service person to talk to and when I try to send a message it says message not delivered because the remote server is misconfigured! So I've been trying to get some of my money back for a return they offered me a 60 percent refund of an item I want to return instead of paying between $20-$20 to return to their China warehouse but now they're not getting my text so they said case closed!! It's because I keep getting the stupid message that 'message not delivered' your message couldn't be delivered because the remote server is misconfigured so what in the heck am I supposed to do???
- Online shopping
- Remote server not receiving my text
- No customer service phone number
Preferred solution: Full refund
User's recommendation: BUYER BEWARE!! DO NOT PURCHASE FROM THIS COMPANY!!
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Forfar, Angus
Delivered different item than the one I paid for which was 3 times more expensive
I ordered and paid for (£30.50) a cover for my settee and they have only
Delivered a cover for a single seat (£10) and wont send me the one I have paid for and it is impossible to talk to anyone so I think the only way forward will be legal action.
Do not use this company they do not want you to be able to contact them .
User's recommendation: Do not become a customer this is what they sent me for £30
Butler, Pennsylvania
Was billed twice
I need a refund for double billing on my credit card. I accidentally ordered 3 instead of one.
You were nice enough to credit me for one but I was still billed for 2 more at $45.31. I did receive 1 bird house which I really like. If you can't credit my account then could you please send me another bird house?
I would be glad to make a copy of my MC invoice and send it to you if necessary. Thank you, Linda Booher code #544842
User's recommendation: I had trouble placing the above order I accidentally got billed twice. code # 544842illed for 3 bird houses. They were nice enough to give me credit for one. When I got my invoice I saw that I was billed for 2 more that I evidently ordered. I would like to get credit for that one more extra. I did receive 1 birdhouse and really like it. If you don't want to credit my account for one more could you please send me one more bird house? I can send you a hard copy of my invoice if that would help solve my problem. Thankyou #
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Coffs Harbour, New South Wales
Undelivered order
I placed an order with you on the 9th of December 2025. My order number is litb-251208****018130-****4241 to the value of $216.71 Aus dollars. Yesterday, I received an email from you giving me a refund of $61.56. No other explanation as to what has happened to the rest of my order or what items were refunded. When can I expect the rest of my order and what items were refunded?
I've ordered from you before and have never had any problems. I understand it's a busy time, but according to your website, I was supposed to have received my order by the 19th/20th at the latest.
I would appreciate an early reply.
Mrs. G Mansfield
040816****
Taree NSW
- Easy shopping
- Slow in delivery and no delivery and poor communication
Preferred solution: Deliver product or service ordered
User's recommendation: better communication
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You are fortunate they refunded your money, i ordered an item based on what they advertised and what I received was an awful cheap version, nothing like the product the displayed. I have now learnt from 3 different buyers, if its showing as a great buy, it is unlikely to be and anything that shows shipping......
is most likely not from the US but China. Nothing wrong at all with it coming from China, I am happy with many of the products i have purchased, but when they show one quality of version and send something unrecognisable then it is fraudulent of the extreme.