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Initial delivery date passed. After contacting Light in the Box, delivery was extended to 28 days. This was over the holiday season so I was patient. At 30 days, Light in the Box then extended to 38 days. I waited and contacted Light in the box again at 40 days after...
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I didn't like
  • Failed to deliver item ordered
#1171507
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My worst online shopping experience! The dress they sent me was different than the photo I saw at the time of ordering. It was also 2 size bigger, I'm talking about 6cm extra around my hip! I tried to contact them and exchange the dress with smaller size but the...
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1.0
I didn't like
  • Takes too long to deliver
  • Difficult to contact customer service
  • No email
#1170595
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I ordered two products from this company almost a month ago. I paid for expedited shipping and have not received my products yet, nor can I see an update on the tracking since 12-19-17. I deserve to have my money reimbursed. I have logged several tickets with them...
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Anonymous
Tiffany

This has happened to me as well, did you pay via credit card or pay pal? I received an order from them today I made a week later but via pay pal not credit card.

1.0
#1169636
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Light In The Box - Deceptive picture of winter coat

Light In The Box
#1168757
1.6
Details
I bought a winter coat, the picture showed it to be knee length, warm, and stylish It was none of those things. I ended up with a huge jacket Plus, It came late and when I opened the box, I was very disappointed. I requested a refund and I got nothing! I also ordered a dress that was way too small for me even though I went by their size chart. Asked for refund, never got back a response!
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Website

Light In The Box - Never received my order

Light In The Box
#1166609
1.0
Details
It has been almost 3 months and I have not received my order. This company is a scam! Never order from them!
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website

Light In The Box - Fake company don’t buy

Light In The Box
#1165338
I’ve ordered my jumper since November 2017 and now January 9 still havent got it sent several emails but no reply and no customer service contact number and I paid for express delivery it was 3-5 days which was a lie it’s been 2 months no jumper
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Light In The Box - White colour full shirt

Light In The Box
#1164348
My product is not delivery what happened
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First and foremost DO NOT ORDER ANYTHING From LIGHT IN THE BOX.COM!!! ON 12/26/17 ORDERED AND PAID A FEW ITEM INCLUDING A DRESS. PAID FOR 2-3 DAY EXPEDITED SHIPPING. ITEMS ARRIVED ON 1/3/18. MATERIAL ON DRESS DEFINTELY NOT AS DESCRIBED. I SENT AN EMAIL TO REQUEST FOR...
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Product
#1165228
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Items ordered 10/23/17. All promised dates for arrival passed and company continues to delay a refund. I placed several requests for a refund and each response from customer service was to blame the difficulties with shipping from China, and to wait another 30 days....
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2.3
I didn't like
  • No refund
  • No product received
#1164559
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I bought a phone for light in the box website and its been more that 40 days that *** hasn't delivered. Contact to their costumer service and they asked me to be patient for another 20 days? WTF? 2 months for a less than 200 gram parcel? what type of delivery is that?...
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1.0
#1164377
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Purchased two pairs of shoes on December 15. Package tracked until 12/19 where it showed it was still overseas. Did not track at all until a couple of days ago when it all of a sudden showed "received" after I filed a claim without credit card company.i attempted to...
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1.0
#1160960
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After 40 working days I still have not received my product. This is their last response to me: Order # 1711181726196747 We are sorry to tell you that your package might be slightly delayed. Because it is shipped by post office, it needs to be transferred between the...
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1.4
I didn't like
  • Response to customers
#1160030
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Why are these companies not providing a contact phone number, what are they afraid of? I paid almost double to have an item shipped 2-3 days express and my account said that the item shipped on 12/23/2017 I still haven't received it, when I checked my account it said...
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#1157509
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Contact Light In The Box

Mailing Address:
No. 141 Des Voeux Road Central
Hongkong, Hainan
China
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On November 22,2017 I ordered some LED tennis shoes for my nephew birthday. I paid for the order and received a message that I would receive it within 4-8 days. I have corresponded with this company for the past month and they gave me a credit for 6.97 for shipping...
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I didn't like
  • Length of time for shipping
  • Not receiving my package and the fact that it was paid for
#1155017
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