Light In The Box
Light In The Box Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Light In The Box has 1.7 star rating based on 5274 customer reviews. Consumers are mostly dissatisfied.
5% of users would likely recommend Light In The Box to a friend or colleague.
- Rating Distribution
Pros: No pros, Price, Prices.
Cons: Horrible customer service, No customer service, Customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Light In The Box has 1.7 star rating based on 5274 customer reviews. Consumers are mostly dissatisfied.
5% of users would likely recommend Light In The Box to a friend or colleague.
- Rating Distribution
Pros: No pros, Price, Prices.
Cons: Horrible customer service, No customer service, Customer service.33% of users think that Light In The Box should improve its Customer Service.
50% of users say that they won't use Light In The Box in the future for similar services or products.Recent recommendations regarding this business are as follows: "Not recommending at this point! I've never had this much trouble to exchange something and I'm not just ordering another pair. I'm a senior with limited income so I want to exchange them or cancel and I'll go somewhere else!", "Do not become a customer this is what they sent me for £30", "Stay away", "Never order from this entity .", "It's really hard to contact them".
Most users ask Light In The Box for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Light In The Box Reviews
"Senior citizen ordered white women's tennis shoes size 7 NEVER RECEIVED. THIS IS BULLSHIT.s"
Texted information numerous times. EXTREMELY DISAPPOINTED. Senior citizen living on Social Security sees something they want to buy. Purchase on line with...
"Return"
This company makes it almost impossible to return the product. They falsely claim that I had a made to order dress that they refuse to accept back for a refund.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Myers, Florida
Return
This company makes it almost impossible to return the product. They falsely claim that I had a made to order dress that they refuse to accept back for a refund.
- Replied
- Refusing refund
Preferred solution: Full refund
Mullica Hill, New Jersey
Product went to wrong house
Ordered a button up shirt for Halloween that I needed for work. Shirt showed up to wrong house with my same address about 20 minutes away.
Drove over there and looked at the picture they sent me through the shipping company and it was a completely different house. They screwed it up so bad that they couldnt deliver it to the WRONG house.
No way to get ahold of them and had nothing to wear to my works Halloween dinner. I am currently out $20 over a shirt that went somewhere completely wrong.
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible Company Lightinthebox
No customer service person to talk to and when I try to send a message it says message not delivered because the remote server is misconfigured! So I've been trying to get some of my money back for a return they offered me a 60 percent refund of an item I want to return instead of paying between $20-$20 to return to their China warehouse but now they're not getting my text so they said case closed!! It's because I keep getting the stupid message that 'message not delivered' your message couldn't be delivered because the remote server is misconfigured so what in the heck am I supposed to do???
- Online shopping
- Remote server not receiving my text
- No customer service phone number
Preferred solution: Full refund
User's recommendation: BUYER BEWARE!! DO NOT PURCHASE FROM THIS COMPANY!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Derby, Derby
Resolved: Poor quality goods and terrible returns policy
Company fixed the issue and I have been provided with partial refund. very reluctant to offer refund on shoddy goods.
Had to return them at my own expense. Do not buy from them in the first place.
Ordered dungarees which turned out to be of awful quality, more like nightwear than everyday wear. The return was a constant battle with them wanting to offer partial refunds.
In the end, I had to pay nearly £40 to return them to China. When they received them, they credited my account rather than actually refunding the card, so I had to request to withdraw the money, which they're still 'processing' 12 days later.
- Rip-off merchants
Preferred solution: Full refund
User's recommendation: avoid them like the plague
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDangerous faulty product.
Do not use this company ever. I ordered 6 halogen spotlights from them which had no cover glass and on further inspection broken insulation.
They are completely unsafe to use as they could result in electrocution, fire, glass explosion and exposure to UV light. The company takes no responsibility for the products they sell and have refused a full refund despite the bulbs being totally unsafe / dangerous and only fit for the waste bin.
I will be contacting Trading Standards as these bulbs are a danger to the public and this company should be barred from selling to UK customers.image1.jpegRef:TID 2025-04-18 Order No.2504050****image1.jpegThe company’s response.Date of experience: 05 April 2025We are sorry to inform you that these types of items can not be exchanged or returned as they belong to the Light Bulb category. Unfortunately, we cannot accept your return request for this order.In the following link you can check our return policy, to which you agreed when you made your purchase with us:https://***/nh/Return-Policy.htmlThank you in advance for your understanding.***********BAs a commercial gesture, we can offer you to keep the article and receive a refund of 30% of the item price, directly to your bank account.We thank you in advance for your kind cooperation.We look forward to your response.I do not think it unreasonable to expect a FULL refund considering the bulbs are dangerous / unsafe and should be consigned to the waste bin.
Cannot contact company for refund.
UV radiation exposure:
Halogen bulbs emit UV light, and the cover glass is crucial for filtering it. Without it, the exposure can be harmful.
Electric shock:
The exposed wires and components can pose a risk of electric shock.
Fire hazard:
The high operating temperature of the bulb can ignite flammable materials if not shielded by the cover glass.
Bulb breakage:
Halogen bulbs can burst, and the lack of a cover glass would mean shards of glass could fly around, potentially causing injury.
Disrupted cooling:
The cover glass is important for proper cooling of the bulb. Without it, the bulb could overheat and fail.
Could you please refund my payment?
User's recommendation: Do not use this company especially for electrical products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCheap shoes. Material terrible and tassels don't match.
Need to return. Need to return for refund.
Tassels don't match. Material does not look like picture. Colors are not the same False advertisement. Fake material.
Cheap make. Need to return for refund. Very disappointed. Took to long to get shoes.
Poor communication with your store.
Will never buy again. Better customer service and mailing items and better products.
- No pros
- Cheap material and color on shoes not the same and no customer service to talk with
Preferred solution: Full refund
We’re very sorry to hear about your disappointing experience with your recent order. We understand your frustration regarding the quality concerns, mismatched tassels, and communication delays, and we sincerely apologize for not meeting your expectations.
Your satisfaction is very important to us, and we would like to help resolve this promptly.
Please contact our customer service through the APP by going to Account > Help Center > Contact Customer Service for My Order, then select your order number and click View details to reach our team directly. If you experience any issues with the app, you may also email us at service@lightinthebox.com with your order number, and we will ensure your case is handled quickly and appropriately.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jarrettsville, Maryland
BUYER BEWARE! POST OFFICE SEIZED THE PACKAGE THEY SENT TO ME...
These people are crooks. I placed an order over A MONTH AGO, I paid for shopping, and everything else required to complete the sale.
I finally got a response, after I told them I was upset about the length of time it took them to get my package to me. From their "shipping" manifesto, it appeared that my order STILL was in limbo somewhere, I wrote "customer service" and got a flowery speech from some woman, I think her name was Susan. Susan apolgized fornthe lateness, and asked if I would accept them reimbursing me for my "shipping" fee, and promised to get on my package right away. I said ok.
Over 10 days pass, andno furhter communication. When I tried to reach them,this time I got the shaft again. So, I tool the tracking number, when to USPS, put it in, and was shocked to see this!! Latest Update
The package associated with this tracking number was found to bear counterfeit postage and is now considered Postal Service property under USPS regulations and will not be delivered.
You are encouraged to contact the sender/merchant and/or your credit card company, as applicable, to seek a refund or other available recourse. Totally DISGUSTING!!
STAY AWAY FROM THEM! I AM NOTIFYING MY CREDIT CARD COMPANY, SO THEY WILL NEVER EVER BE ABLE TO USE MY INFORMATION TO MAKE BOGUS PURCHASES!!
User's recommendation: DO NOT USE THESE CROOKS!
No contact available without a smart phone
If you need to speak to someone regards to a return or anything for that matter, because the system at hand is not allowing communication outside the app that must be installed, then it's a breach in consumer agreement. I need to a have a phone number to the company I'm dealing with if I don't have a smart phone or don't want to have my phone overwhelmed with unnecessary apps. So I give them a big thumbs down and I will throw away what I could have returned.
User's recommendation: Don't engage with any company that doesn't allow for outside the box situations and all choices on board to amend a situation.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot happy can’t seem to find info on returns
I have been trying for days to get info on returning items. I've never gone through this with any other companies.
I’d like to get a refund.
Help on this matter would be greatly appreciated. Melinda Gregoire mgregoire1957@***.com 985-618-****
- Easy to order
- No way to return purchase items
Preferred solution: Full refund
Thank you for reaching out, and we’re very sorry to hear that you’ve had trouble finding return information. We understand how frustrating this must be and truly apologize for the inconvenience.
To request a return or refund, please follow these steps via our app: Go to Account > Help Center > Contact Customer Service for My Order > Select your order number > Click ‘View Details’. This will connect you directly with our support team for assistance with your order.
If you’re still experiencing difficulties, feel free to email us at service@lightinthebox.com with your order number. We’ll make sure your issue is resolved quickly and professionally.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service and inadequate packaging of item
I ordered and paid for an Army Mug from Light In The Box. It arrived in packaging like a brown craft paper box and was completely broken. They have refused to respond to me or the California AG office the BBB or any other agencies that are involved I anxiously await a replacement properly packaged and shipped.
User's recommendation: Buyers beware.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to contact regarding a return
I will never purchase from them again. Make sure to read all fine print
This is not what I was in the AI-generated picture. I received a 3D-printed item that barely resembled what they claimed to be selling. Now I'm unable to contact them regarding a return.
- I found 0 pros when this company is concerned
- Do not recommend
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Krakow, Lesser Poland
Package not delivered
Good morning, I have ordered a dress on the light in a box sight a month ago and it has yet to reach me. I would like to be informed about the whereabouts of the package immediately, it is very urgent!!!
Here's the order number
250929****291995
- Long waiting
Preferred solution: Deliver product or service ordered
User's recommendation: It's really hard to contact them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSizes too small and not as advertised
Need to return something another person bought me off the site and cant. Not sure what to do.
Clothes dont fit as shown on website.
User's recommendation: Don’t shop here especially if your shopping for a friend or family member
We're truly sorry to hear about your recent experience with Light In The Box and appreciate your feedback. We understand how frustrating it can be when an item doesn’t meet expectations, especially when it’s a gift.
Please know that we want to help resolve this for you. We encourage you to contact our customer service team directly via the APP by going to Account > Help Center > Contact Customer Service for My Order, then selecting your order# and clicking View details.
If you’re still having trouble reaching us through the app, feel free to email us at service@lightinthebox.com with your order number. We’re committed to resolving this quickly and ensuring you have a better experience moving forward.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFaulty goods struggling with refund
Two pairs of faulty shoes, broken straps, cannot be worn. Being offered discounts but struggling to get a full refund.
I can post back, but it's nearly £40 for postage, and I've been waiting days for approval so I can post!!! I just want my money back!!
- No return labels
- Generic response
- Poor quality
Preferred solution: Full refund
User's recommendation: Avoid AVOID avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ringgold, Georgia
Product
I placed an order 12 days ago and have yet to receive anything . Where is my order ?
Your Order No.251010****433041
User's recommendation: Never order from this entity .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t contact customer service
Sons Christmas present stopped working at the start of February. Customer service is non existent apparently I have no previous purchases. Cant email back from purchase email either.
- Can not email customer service
Preferred solution: Repair or replace
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We’re very sorry to hear about your experience and truly appreciate you bringing this serious concern to our attention. Your safety and satisfaction are extremely important to us, and we regret that the product did not meet your expectations.
Please rest assured, we are here to help. To assist you promptly with a refund or replacement, we kindly ask you to contact our customer service team through the following steps: Via our App: Go to Account > Help Center > Contact Customer Service for My Order Select your order number and click View Details to get support. If you continue to experience any difficulty reaching us, you may also email us at service@lightinthebox.com with your order number.
We will make sure your issue is resolved quickly and thoroughly. Thank you again for your feedback, and we apologize for any inconvenience caused.