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Light In The Box

Light In The Box

www.lightinthebox.com
What is your customer experience with Light In The Box?

Light In The Box Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Light In The Box has a 1.6 star rating from 3450 reviews, 5% would recommend, and most consumers report dissatisfaction with 84% unfavorable sentiment.

Key Takeaways for Future Customers

  • Read Light In The Box reviews and check product details, sizes, delivery times, and return policies before ordering.
  • Expect low customer satisfaction despite some low prices and wide selection.
  • Have tracking and delivery expectations clear before purchase.

Negative Feedback / Risk Areas

  • Frequent customer complaints about horrible customer service and no phone support.
  • Refunds and exchanges are often difficult; billing disputes and charged for missing items reported.
  • Long delivery times, hard returns, and alleged fees or membership hurdles for support.

Positive Feedback

Some customers praise variety, affordable prices, easy website navigation, and occasional fast delivery and accurate tracking.

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Media from reviews

Light In The Box - Bad businesses
Light In The Box - They have some good quality products!Light In The Box - Dear Customer Services, I am contacting...Light In The Box - Sent me wrong size tankiniLight In The Box - Package delivered to wrong addressLight In The Box - Package delivered to wrong address - Image 2Light In The Box - Package delivered to wrong address - Image 3
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Anonymous
map-marker Newburgh, New York

Anthony Sansone

Orders say arriving today 7/17 however it still is being processed would like to know the status or when I should expect it. 315-753-**** appreciate a call or text t

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Ruben S Nes

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Colorado Springs, Colorado

Bad businesses

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Light In The Box - Bad businesses

I ordered a product

Got charged on my credit card

But I didnt get any thing other than my bill I dont think is fair to just take your money and not send you the product

This company doesnt put their phone number available to the customer for a good reason they just want to rip you off and take your money!

Loss:
$31

Preferred solution: Full refund

User's recommendation: Don’t trust this company

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Gia F Qmr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Toronto, Ontario

The reason for my review of LightInTheBox is that I genuinely had a smooth and satisfying online shopping experience that stood out compared to other platforms. I wanted to share how impressed I was w

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AI Highlights
  • - Easy site to navigate with clear categories.
  • - Fast processing and delivery; good value for the price.

I recently had a wonderful experience shopping with LightInTheBox, and I would definitely rate it 5 stars. The website is very easy to navigate, with clear categories and a wide variety of products ranging from clothing and accessories to home goods and electronics.

I was impressed by how quickly my order was processed and shipped; the delivery time was faster than I expected, which made the whole experience even better. The items I received matched the descriptions perfectly, and the quality was excellent for the price. Customer service was responsive and helpful when I had a small inquiry, showing that they truly care about their shoppers.

Overall, LightInTheBox combines affordability, efficiency, and reliability, making it a great choice for online shopping. I'll definitely be returning for future purchases and recommending it to friends who want a smooth and satisfying shopping experience.

User's recommendation: For future customers considering LightInTheBox, I highly recommend giving it a try. The platform offers an impressive range of products, from fashion and accessories to home essentials, all at affordable prices. The website is straightforward and easy to use, making browsing and ordering simple even for first-time shoppers. I was pleasantly surprised by the shipping speed — my order arrived faster than expected, well-packaged, and in excellent condition. The customer service team is responsive and helpful, ensuring any questions or concerns are quickly addressed. With such a wide product variety and reliable delivery, LightInTheBox makes online shopping convenient and enjoyable. If you’re looking for a trustworthy site that balances affordability with quality, this is a great choice. I’ll definitely continue shopping here and encourage others to do the same.

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Wazz M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Portage, Indiana

Excellente

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I had a really great time shopping at LightInTheBox! They have an enormous selection of stuff and it's all at pretty good prices.

Plus, their site is really easy to get around on, so finding what I was after was no problem. From start to finish, from starting to look at things to paying for them and having them delivered, everything went very smoothly and was very easy. I just ordered a bunch of household and clothes from them when I was in Michigan and I'm extremely happy with how it all turned out. If you're on the hunt for something new and interesting, or you're just looking for some everyday essentials, LightInTheBox has got you covered.

They also do a lot of less common or more unusual items. I was also really happy with the shipping prices for sending to both the US and Canada. When my stuff did finally arrive, it came in its own box and wasn't damaged at all.

I asked them about my package because I was a bit worried about where it was, and their customer service people were super quick to answer and very helpful. So all in all, I had a great time shopping with them and I'll be going back!

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Michael R Pjk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker London, England

For help others

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AI Highlights
  • - Easy site with a wide, affordable product range.
  • - Fast processing and updates; items arrived as described; service was helpful.

I had a very positive experience shopping with LightInTheBox. The website was easy to navigate, and I found a wide variety of products at reasonable prices.

The product descriptions and photos were detailed, which made it easier to choose the right items. My order was processed quickly, and the shipping updates kept me informed throughout the delivery process. Everything arrived in good condition and matched the descriptions online. I also contacted customer service with a small question before placing my order, and they responded politely and helped me right away.

Overall, the entire shopping experience was smooth, convenient, and reliable. I would definitely consider shopping with LightInTheBox again and recommend it to anyone looking for affordable products and a user-friendly online shopping experience.

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Janice G Dkh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I’m trying to return a dress that I...

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I'm trying to return a dress that I ordered with this company, and they don’t answer the phone; all I hear is a busy signal. I need the address to send the item back for a refund. Also, I need to know whether I send it through UPS or FedEx.

User's recommendation: I would not order from this company because you can’t reach customer service to talk with them about a Refund. The Dress was ok, but it was to small, and if you can’t return something, you’ve wasted your money on an item that you can’t wear!

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Josette M Ath

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Seclin, North

Non livrée c. 8799**** payée 61,98€ suivi CHL00000243603

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Light In The Box - Non livrée c. 8799**** payée 61,98€ suivi CHL00000243603

Impossible de contacter par mail ou téléphone cette entreprise guerre économique chinoise, vol proscrire.

Loss:
$70

Preferred solution: Deliver product or service ordered

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Russel M Qtr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Indianapolis, Indiana

Great Variety and Surprisingly Good Value

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AI Highlights
  • - Large selection of casual and unique styles.
  • - Regular discounts and coupons boost value.
  • - Clear order tracking and helpful reviews.

I've been using LightInTheBox for a while now, and it's become one of my favorite places to browse when I want affordable clothes or something different. The selection is huge, with everything from casual outfits to unique styles that aren't easy to find elsewhere.

I also like that the app regularly offers discounts and coupons, which makes shopping feel worthwhile. The order tracking is clear, and I appreciate reading customer reviews before deciding what to buy.

I've even picked up a few home items alongside my clothing orders. Overall, my experience has been positive, and I think LightInTheBox is a convenient option for anyone looking for good variety, reasonable prices, and an easy shopping experience.

Preferred solution: Nothing at all

User's recommendation: Totally recommend

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Henery Vvh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chelmsford, Ontario

I left this review because the website was easy to use, my order arrived quickly, and the overall shopping experience was very good.

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AI Highlights
  • - Easy navigation with organized categories and a wide product selection.
  • - Simple, secure ordering, fast shipping, and responsive service.

I had a very positive experience with this online store. The website is easy to navigate, and I quickly found the products I was looking for thanks to the well-organized categories and search feature.

There is a great variety of products available, with plenty of options to suit different needs and budgets. The ordering process was simple and secure, which made shopping stress-free. Shipping was also impressive, as my order arrived sooner than expected and was packaged carefully. Customer service was responsive and helpful when I had a question about my order status.

Overall, this store offers a smooth shopping experience with excellent product selection and reliable service. I would definitely consider shopping here again and would recommend it to others.

User's recommendation: I recommend checking product details and reviews before ordering. The store offers a good selection, fast shipping, and an easy shopping experience.

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mateen s Ras

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brisbane, Queensland

Customer Service

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I appreciate that Light In The Box eventually addressed my concerns. Their customer service representative was polite, patient, and understanding throughout our conversation.

However, the resolution process took longer than expected, and communication could have been more proactive. With better follow-up and faster response times, this could be a great shopping experience.

I value their willingness to make things right and hope they continue improving their support system. Overall, a fair outcome, but room for growth remains.

User's recommendation: I recommend this company

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Tom M Ufy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dartmouth, Nova Scotia

Satisfied

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AI Highlights
  • - Easy navigation; wide selection and fair prices.
  • - On-time delivery; items matched description/photos; tracking was helpful; would shop again.

I recently ordered a dress and a few home accessories from LightInTheBox and was pleased with the overall shopping experience. The website was easy to navigate, and I found a wide selection of products at reasonable prices.

My order arrived within the estimated delivery time, and the items matched the description and photos. The quality met my expectations, and the packaging kept everything in good condition during shipping. I also appreciated the order tracking updates, which made it easy to know when my package would arrive.

Overall, I found the shopping process straightforward and convenient. Based on my experience, I would consider shopping with LightInTheBox again and would recommend it to others looking for a variety of products online.

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Junior G Lrk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tampa, Florida

Microwoker

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AI Highlights
  • - The purchase experience was positive, and the site is easy to navigate with organized categories and clear descriptions with useful images.

Mi experiencia de compra con LightInTheBox fue muy positiva de principio a fin. El sitio web resultó muy fácil de navegar y encontrar los productos que buscaba gracias a sus categorías bien organizadas y a los filtros de búsqueda. También me sorprendió la gran variedad de artículos disponibles, desde ropa y accesorios hasta productos para el hogar, todos con descripciones claras e imágenes útiles.

Preferred solution: todo

User's recommendation: TMC.KIRA

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leslie h Iaa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Halifax, Nova Scotia

L don,t believe this// this could be...

AI Highlights
  • - Delivery delay; the customer awaits the delivery date.
  • - Gift for a 90-year-old due Friday; the customer is frustrated with the runaround.

I don't believe this. This could be the last time I order anything from Light in the Box.

What a *** of a run around. All I want to know is when my order will be delivered. I ordered June 15th for delivery July 3rd. Order no.

260615****990610 tracking no. jy26caaouo4597****. Simple enough, right? Could send a damn rocket ship to the moon easier.

Gift for a 90 yr. old this Friday. If I don't get this in time, I will be pissed.

L. Harlow

Pros:
  • Decent prices
Cons:
  • Delivery service

Preferred solution: Deliver product or service ordered

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Auctions and Marketplaces Expert Talks

How to Shop Online Safely | Online Shopping Tips

How to Shop Online Safely | Online Shopping Tips

Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider, talks about online shopping, safety when making online payments, and how not to get scammed when buying things online.

Read full article
Nathan Grant
Nathan Grant

Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.

leslie h Iaa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Halifax, Nova Scotia

Lack of delivery information. delivery promised jul.3rd jul.8th no delivery

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AI Highlights
  • - The reviewer says criticism should include an improvement suggestion.
  • - Tracking should show exact location and ETA.

Suggestion. No good to criticize if you don't offer a suggestion for improvement.

When you enter a tracking no. in for location of your order, you should be told the exact location of your product and expected time of delivery. In this day and age, some companies will tell you it's out for delivery and you hear the knock on the door.

Wake up, get with the times. Les Harlow

Loss:
$1
Pros:
  • Good products at fair prices

Preferred solution: Apology

User's recommendation: ckeck delivery ahead of time and find out tracking method

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Martin D Aip

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ottawa, Ontario

Easy Shopping Experience

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The website was easy to browse and the product selection was quite large. I found the ordering process simple and straightforward. Delivery updates could be clearer, but overall the shopping experience was satisfactory.

Preferred solution: Full refund

User's recommendation: Check product details, delivery times, and customer reviews carefully before placing an order.

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Ann B Vho

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Morro Bay, California

I can’t pay for my order. It says I...

I can't pay for my order. It says I need a passcode, which I don't know how to get, or installing the app is not working either.

I would like a phone call from someone to walk me through this very difficult and frustrating process. Not easy.

Pros:
  • Cute tennis tops and inexpensive

Preferred solution: Place my order

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