Light In The Box
Light In The Box Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Light In The Box has 2.3 star rating based on 5185 customer reviews. Consumers are mostly dissatisfied.
5% of users would likely recommend Light In The Box to a friend or colleague.
- Rating Distribution
Pros: No pros, Price, Prices.
Cons: Horrible customer service, No customer service, Customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Light In The Box has 2.3 star rating based on 5185 customer reviews. Consumers are mostly dissatisfied.
5% of users would likely recommend Light In The Box to a friend or colleague.
- Rating Distribution
Pros: No pros, Price, Prices.
Cons: Horrible customer service, No customer service, Customer service.33% of users think that Light In The Box should improve its Customer Service.
49% of users say that they won't use Light In The Box in the future for similar services or products.Recent recommendations regarding this business are as follows: "AVOID at all cost", "Don't buy from this company. You don't get a money refund nor do you get an exchanged item.", "I ordered these two items days ago and they are only just preparing it!", "It's only proper protocol to send a confirmation of the purchase I haven't received one yet", "Slow delivery".
Most users ask Light In The Box for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Received two Jacket items both damaged and want to return for Full Refund.
I ordered two jackets. Order number: No.
8322**** Tracking number: WC99759****GB. Both have arrived today, 27th March 2025; both damaged, both zips stuck, both have loose stitching and are totally substandard. Very poor quality. I have asked for a full refund, but it is not easy to navigate their returns process.
As yet, I have no reply from them, and they are meant to be advising me on the return address, etc., and process.
Nothing as yet. Very unhappy.
- Return policy
Preferred solution: Full refund
User's recommendation: Avoid Buying from this company!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn
I returned the package according to all your numerous rules and instructions, and I see that my return was closed on a date after I sent it off for shipping. Why is it that I sent it to your company and I don't have my money back or any information?
You have my money AND the suit I mailed back.
I'm irritated because your customer service is ignoring me and has left me waiting for money you've essentially stolen at this point. I need to be contacted, and we need to figure out how you can rectify this.
- There was no refund given
Preferred solution: Full refund
User's recommendation: Don't buy if you might need to return, they'll ghost you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWHERE IS MY ORDER!!
I ordered two jackets from you a few days ago, and you are only just 'preparing' the order!?? Order number: 250316****227293 Order date: 2025-03-16 06:53:58
- Very poor service
Preferred solution: Deliver product or service ordered
User's recommendation: I ordered these two items days ago and they are only just preparing it!!
Thank you for reaching out. We understand your frustration and sincerely apologize for the delay in processing your order.
To get immediate assistance, please contact our customer service via the APP: Go to Account > Help Center > Contact Customer Service for My Order, then select your order # and click View Details to reach out directly.
If you experience any difficulties contacting us through the app, you may also send an email to service@lightinthebox.com with your order number, and we will ensure your issue is resolved as quickly as possible. We truly appreciate your patience and look forward to resolving this for you.
Need help with your issue?
Get support from our consumer experts.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo contact phone no bad broken item sent
Refund my credit card for damaged item sent to me I am not sending you any more money I want my money refunded to me when you receive the damaged item back Zi will be checking my credit card
Preferred solution: Full refund
We’re very sorry to hear you received a damaged item. To resolve this quickly, please contact our customer service via the APP: Go to Account > Help Center > Contact Customer Service for My Order, select your order number, and click View Details to start the return and refund process.
If you're unable to contact us through the app, please email service@lightinthebox.com with your order details, and we’ll ensure your refund is processed as soon as we receive the returned item. We appreciate your patience and understanding!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Brooklyn, New York
I paid 63.00 for the poorest quality cargo joggers.
Pants are JUNK!
BOGUS COMPANY.
I want to let everyone know that these 51.00 cargo joggers should be 10:00
As soon as i opened them the tag pops off. No return.
Pants are beyond substandard.
Really regretting not researching first. BOGUS COMPANY OR BOGUS MERCHANDISE
User's recommendation: Move on .
We’re really sorry to hear about your disappointment with the cargo joggers. This is certainly not the experience we want for our customers.
Please reach out to our customer service team through the APP: Go to Account > Help Center > Contact Customer Service for My Order, select your order number, and click View Details to initiate a return or exchange.
If you're unable to access the app, please email service@lightinthebox.com with your order details, and we’ll make sure to resolve the issue for you. We truly appreciate your feedback and aim to provide a better experience.
Ajax, Ontario
You're not paying attiom to your returned item
I returned the item since June 2024 , It was too small size is not as advertised. Would like to know why you send this item back to me 8 months after it was returned
We sincerely apologize for the inconvenience regarding your return. Please provide your return tracking details and any confirmation you received from our support team so we can investigate this issue further.
We understand your frustration and appreciate your patience while we work to resolve it.
Kindly reach out through our Help Center with your order details, and we’ll do our best to assist you promptly. Thank you for bringing this to our attention.
Brighton, Brighton And Hove
I was buying a picture for my girlfriend for our anniversary but I didn’t receive it and I would like a refund to get my money back on my account of thought PayPal please thank you
was buying a picture for my girlfriend for our anniversary but I didnt receive it and I would like a refund to get my money back on my account of thought PayPal please thank you
We’re sorry to hear that you haven’t received your order. Please check the tracking status on our website or app under "My Orders" to see if there are any updates.
If the order was lost or undelivered, please contact our Customer Service Team through the LightInTheBox APP: Go to Account > Help Center > Contact Customer Service for My Order Select your order and click View Details For PayPal refunds, kindly submit a request through our Help Center, and we will process your refund according to our policy. We appreciate your patience and look forward to resolving this for you!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Garnerville, New York
I ordered 2 shirts if the same style in 2 colors and one is gigantic and one fits. There is zero customer service. There is no phone. Nothing.
Have a phone number for customers to call. Check sizing of your goods before mailing them out to customer.
There is no excuse for 2 shirts of the same style in 2 colors to be drastically different sizes. Im
We’re truly sorry for the frustration you've experienced with your order, and we understand your concerns. To resolve the sizing issue, please reach out to our customer service team using the following steps: Go to Account in the app.
Tap Help Center > Contact Customer Service for My Order. Choose your order number and click View Details.
If you’re still having trouble, you can email us at service@lightinthebox.com with your order number and details about the issue, and we'll make sure to assist you with a resolution. We sincerely apologize for the inconvenience, and we're here to help!
Chula Vista, California
Ordered wrong size jacket
need to exchange jacket from XL to 2XL, I still want jacket but need to exchange it, I need to contact someone
Thank you for reaching out. Please contact our customer service through the app: Account > Help Center > Contact Customer Service for My Order > choose your order# and click View details to request an exchange. If you have any difficulties, you can also email us at service@lightinthebox.com with your order number, and we will assist you as soon as possible.
Dallas, Texas
Exchange 3X size for a 4X size!
Paul Eric Alexander Sr.
Email: wealthyrichmoney@***.com
Phone: 214-414-****
Address: 6111 Moonglow Dr. Dallas Texas 75241
Light In The Box mailed me a 3X.
But what i need is a 4X.
Please contact me asap it's my 59th birthday attire. Thanks!
User's recommendation: Make it easier to exchange items!
Thank you for your feedback, and we apologize for the inconvenience you’ve experienced. We understand how important it is to get your order right, especially for a special occasion like your birthday!
Please contact our customer service team via the APP by going to Account > Help Center > Contact Customer Service for My Order. Select your order number and click on "View Details." This will allow us to quickly assist you in resolving the size exchange.
If you're having trouble reaching us through the app, please don't hesitate to send an email to service@lightinthebox.com with your order number, and we'll ensure your issue is addressed promptly. We appreciate your understanding and look forward to resolving this for you quickly.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: SCAM!!! DO NOT ORDER FROM THIS COMPANY!
The address on my package only listed the street, without the numbers. USPS delivered it to the wrong address.
I have sent three emails and received the same response each time. Their customer service does not read the emails sent to them.
They are avoiding refunding me for an item I never received. Do not order from this company.
- Scam company
Preferred solution: Full refund
User's recommendation: DO NOT ORDER - SCAM
We apologize for the inconvenience you've experienced with your order. We understand how frustrating it can be, and we would like to help resolve the issue.
To expedite your refund, please contact our customer service via the APP: Account > Help Center > Contact Customer Service for My Order > Choose your order# and click View details. Alternatively, you may email us at service@lightinthebox.com with your order number and we will ensure your concern is addressed.
We aim to provide a solution as quickly as possible. Thank you for your patience, and we hope to resolve this to your satisfaction.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Munith, Michigan
Pissed customer with no response to complaints.
every single order I have placed with you people is either wrong, sent in duplicate, item sent that I didnt order. And 99% of the time is the wrong size. I think you do it deliberately because youre out of stock for what I ordered.
User's recommendation: I would have preferred to make a recommendation to future customers if this light in the box company made an effort to address my concerns. As of now, I have to say don’t touch this company with a 10 foot pole.
We’re truly sorry for the issues you’ve experienced with your orders. We understand how frustrating this must be, and we sincerely want to make it right.
Please reach out to our customer support team through our Help Center with your order details so we can assist you in resolving these concerns.
Your feedback is important to us, and we appreciate your patience as we work to improve our service. Let us know how we can assist you further.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Markham, Ontario
Resolved: I need to change the shipping address
Company fixed the issue and I have been provided with apology. They corrected the problem and my order was delivered.
The correct address is 15 Nelson St.
StThomas Ont. Canada
Thank You HelenJ Brown
Please call me to verify 1-51*-***-****
User's recommendation: Seniors need to speak to a person sometimes.
Thank you for reaching out, and we completely understand the importance of getting the shipping address corrected. We're here to assist you!
To update the shipping address, please contact our customer service team directly via the app: Account > Help Center > Contact Customer Service for My Order. From there, you can select your order and provide the correct address. If you're having difficulty navigating the app, or if you'd prefer to speak with someone directly, you can also email us at service@lightinthebox.com with your order number and the updated address, and we will make the change for you as quickly as possible.
We appreciate your feedback and want to ensure everything goes smoothly with your order. Thank you for your patience, and we're here to help!
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI didn't receive my order
I have been waiting since February 14, 2025, for my order. I still haven't received it.
How do I contact anyone?
I would like to know if this order is on the way, or I want a refund. Please help me as soon as possible.
Preferred solution: Deliver product or service ordered
User's recommendation: Slow delivery
We’re sorry for the delay with your order. Please check the tracking information in your order history.
If there are no updates or the package is missing, contact our customer support through our Help Center for further assistance. We appreciate your patience and will work to resolve this as quickly as possible.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Munith, Michigan
This company is an utter FRAUD! There is no customer service. They don't even have a phone number. The one they have is another Company who says they get all sorts about LITB. I intend to sue.ge
Their merchandise Items are not as pictured. Poorly made and ineffective.
Laurie McCue 860.364.****
lauriemccue65@***.comder from them.
Do not ever order from them. Customer Service is non-existent. They send whatever size they have handy and i have never gotten the right sizes. I am going to have a lawsuit against them just as soon as I hear from The Better Business Bureau.
I want all orders refunded. I will not pay for any of them. It's a fraud and charge outrageous prices for postage and expect you to pay for the shipping of returns. The items are make in Singapore...that's the first big problem.
WHY WON'T ANYONE ADDRESS MY CONCERNS. THIS IS MY 5TH OR 6TH REQUEST FOR ANSWERS.
User's recommendation: STAY FAR, FAR AWAY FROM THIS FRAUDULENT COMPANY. YOU WON'T REGRET IT.
We sincerely apologize for the issues you've experienced with your order, Laurie. This is definitely not the experience we want for our customers.
To resolve the matter, please contact us directly through our Help Center via the website or app, where you can submit a support ticket with your order number. We understand the frustration and are committed to providing assistance and addressing your concerns.
We take feedback seriously, and we appreciate you bringing this to our attention. Rest assured, we will work to resolve this for you as quickly as possible.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Santa Cruz, California
Late delivery, products shipped were of small size, construction shoddy.
Ordered 2 linen blazers. After being notified of one delivery "window," the Co.
moved delivery date window up one week w/o explanation. When products arrived, both were heavily creased: care instructions mandated the use of a "cool iron" (?). Although both blazers were labeled "Large," the fit was extremely tight, more of a medium to small. Given the construction of the items, I was concerned that in wearing them, I could easily damage them.
With regard to hemming, one item featured a sleeve-to-trunk hemming that was barely intact. The other item featured a cuff (left) where the fabric on one side of the button section was noticeably longer than the other. Fixing this would cost $45-60, close to the initial purchase price.
So far, efforts to make meaningful contact w/ "Customer Service" regarding a return have been fruitless. The Co.'s website is opaque.
User's recommendation: Do not purchase from this company. Ever. If the price seems too good to be true, it most likely is.
We're sorry to hear about your experience. Please contact our customer service via the APP: Account > Help Center > Contact Customer Service for My Order > choose order# and click View details.
If you’re still having trouble reaching us, please send an email to service@lightinthebox.com with your order number, and we will ensure your issue is resolved as quickly as possible. We appreciate your feedback and will work to improve our services.
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We sincerely apologize for the inconvenience you’ve experienced with your return and refund process. If your return has been marked as "closed" but you haven't received your refund, we would like to investigate this further. Please reach out to our Customer Service Team via the LightInTheBox App by following these steps: Go to Account > Help Center > Contact Customer Service for My Order Select your order and click View Details Provide your return tracking number and any relevant details for further assistance We understand your frustration and appreciate your patience as we work to resolve this issue as quickly as possible.