Light In The Box Reviews

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New Reviewer
i am a new customer that shopped on line not knowing how long it takes for processing and shippment. found out after payment how long it takes for delivery, pls can you tell me who to get in touch with as the ordered iteams are needed for the 15th of may 2012,, tried...
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163 comments
#1978380

I placed a order and payed extra for shipping and it’s. Not showing in my order history ?

This is very upsetting.

They should have a phone number or something other the. Robots running the website and app I need my dress before the 13th of this month still says pending ??wtf did I pay extra for then?

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ID
#316805 Review #316805 is a subjective opinion of poster.
Location
Rennes, Brittany

Package not received

My name is Marie Clerville, 2and a half weeks ago l ordered 3 casual summer outfits on LightInTheBox. Last Saturday l received 2 of my order and l never received the third one. I dont either receive any notification from the company on what happens to it. I would like someone to help me with the location of my third order. Thanks.
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ID
#2893188 Review #2893188 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

I made a order and can't find my order to track it

I can't find my order I buy some wigs and it's didn't send a email and I put my phone number to but I don't see nothing
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ID
#2892782 Review #2892782 is a subjective opinion of poster.
Pros
  • Range of goods
Cons
  • Delivery taking forever
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Have not recieved the shirt I ordered

I paid for a tee shirt on 9/6 and have not gotten it.. Will not order from the company again.. I hope this will be corrected..
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ID
#2888982 Review #2888982 is a subjective opinion of poster.
Pros
  • Nice products
  • Produts just what i wanted
Cons
  • No way to contact customer service
Preferred solution
Deliver product or service ordered

Refund or another package

My package was stolen when they delievered it on the front apartment building they say they can t send another package or refund

User's recommendation: Don t buy from here.

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ID
#2888366 Review #2888366 is a subjective opinion of poster.
Location
New Haven, Connecticut
New Reviewer

To inform others

My order isnt showing on your website- says we dont have an order. But, they took our money when we placed the order. Wed like the stuff we ordered but they removed all contact information from the website (Light in the Box). Dont ever buy from this company!

User's recommendation: STAY AWAY FROM THIS COMPANY!!!

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ID
#2888189 Review #2888189 is a subjective opinion of poster.
Product
Light In The Box Website
Pros
  • Cool stuff
  • Cool products
Loss
$77
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Delevery issue

Ik wil graag mijn bestelling zsm ontvangen ! Ik heb deze feestkleding nodig voor volgende week anders heb ik er niks meer aan! Deze zou binnen 7 dagen geleverd worden ??? Ik heb al betaald , anders wil ik me geld terug en bestel ik ergens anders Hoop nu eens iets te horen !?

User's recommendation: Zou eerst vragen *** lang het duurt voordat je bestel.

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ID
#2887482 Review #2887482 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Can not get in touch with company about return merchandise

All merchandise that i order is too small....like bigger sizes or refund.....please contact me by email....
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ID
#2886557 Review #2886557 is a subjective opinion of poster.
Location
Miami, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Items ordered not received

On August 17, 2021 I ordered 3 items. 2 dresses and a pant. It is almost a month now I have not received it. It is order #E209****. I would appreciate it very much if you can check on my order. I would like a response and you can email it to: zbetita@***.com. Thank you I can't give any review since I have not received the items or my order.

User's recommendation: Check the reviews before ordering.

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ID
#2884678 Review #2884678 is a subjective opinion of poster.
Pros
  • You have beautiful stuff
Cons
  • Non delivery
Loss
$64
Preferred solution
Deliver product or service ordered

What address do I return my order to

I am not satisfied with my order. The wigs doesn't look like the photos at all. One blue Wig and a red wig and a purple. I want my money back . Where do I send your Items back to receive my refund ASAP. I need a address.

User's recommendation: No Don't order any thing because u will receive what u order.

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ID
#2883227 Review #2883227 is a subjective opinion of poster.
Location
Saint Paul, Minnesota

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Never delivered

i ordered things at november 2020 they never sent them and at emails i have several answers from different persons all the timeno

User's recommendation: away from here.

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ID
#2881689 Review #2881689 is a subjective opinion of poster.
Pros
  • No pros
  • Only cons
Cons
  • Never delivered order
Loss
$52
Preferred solution
Full refund

Goods not received

Ordered a phone cover at the end of August. Money taken out of account same day. Cover still not received and cannot get hold of Customers Services. There should be a phone number. Luckily its not a great amount of money unlike some who have had similar experience
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ID
#2881635 Review #2881635 is a subjective opinion of poster.
Location
Shrewsbury, England
New Reviewer

I need a tracking number

I am trying to see where my package is at. I ordered it on the tenth,and they said it was shipped out on the 11th. Still have not got it and they say i need a tracking number.. Cause the order number does not work to track a package.
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ID
#2881114 Review #2881114 is a subjective opinion of poster.
Location
Cleveland, Ohio
Preferred solution
I need a tracking number the order number or my order thing that's in my account is not working they said I cannot track a package with that number so I need the actual tracking number they said it starts with a 1 in a z
New Reviewer

The product I received is not what was depicted

I ordered an ankle length bulky knit hooded coat sweater in a 3x. The product I received is nothing like shown on the site and would fit a 10 year old girl at best.

User's recommendation: Do not buy this!!!

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ID
#2880050 Review #2880050 is a subjective opinion of poster.
Pros
  • Wide selection
Cons
  • Faulty goods
  • Item depicted not what you receive
Loss
$50
Preferred solution
Full refund
New Reviewer

I need to return faulty/soiled t-shirt) but my computer is down so can't get return form

I cant obtain a return address to return faulty/soiled t-shirt that has arrived today 17/09/21 My email address jrpnaguar@***.com is no longer accessible to me so I need someone to send goods return form to my home address
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ID
#2878939 Review #2878939 is a subjective opinion of poster.
Preferred solution
Full refund

Returning a package

I need to return 2 items no luck with the website . Any help you can provide would be greatly appreciated.
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ID
#2877103 Review #2877103 is a subjective opinion of poster.
Location
Grand Rapids, Michigan

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