Light In The Box
Light In The Box Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Light In The Box has 1.6 star rating from 3425 reviews; 5% would recommend and consumers are mostly dissatisfied. Light In The Box reviews show a high unfavorable share.
Key Takeaways for Future Customers
- Check product details and sizing charts carefully before ordering.
- Expect potential delays and follow tracking closely.
- Prepare for difficult returns and refund processes.
Negative Feedback / Risk Areas
- Frequent customer complaints about horrible customer service and no phone support.
- Refunds, exchanges and cancellations are often contested or delayed.
- Delivery issues, missing items, double billing and hard-to-navigate returns.
Positive Feedback
Some customers praise fast shipping, wide product variety and low prices; occasional smooth service experiences reported.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Light In The Box has 1.6 star rating from 3425 reviews; 5% would recommend and consumers are mostly dissatisfied. Light In The Box reviews show a high unfavorable share.
Key Takeaways for Future Customers
- Check product details and sizing charts carefully before ordering.
- Expect potential delays and follow tracking closely.
- Prepare for difficult returns and refund processes.
Negative Feedback / Risk Areas
- Frequent customer complaints about horrible customer service and no phone support.
- Refunds, exchanges and cancellations are often contested or delayed.
- Delivery issues, missing items, double billing and hard-to-navigate returns.
Positive Feedback
Some customers praise fast shipping, wide product variety and low prices; occasional smooth service experiences reported.
Media from reviews
Boulder, Colorado
Poor delivery
I'm very pissed with your delivery company. The past two deliveries, the packages were left on my steps, where it is clearly stated in bold red "NO!
PKGS ON STEPS/WALK". I almost tripped on these packages.
If I happen to trip, I'll be filing legal action. For these reasons I'll no longer be buying from your company.Don't
User's recommendation: Don't buy!
Newark On Trent, Nottinghamshire
Sent me wrong size tankini
- - I really like the tankini I ordered.
- - I received size L instead of XL.
- - I want to reorder in size XL.
- - I want to return the item I received today.
Order no. 260130****768716
I really like the tankini I ordered but if you observe the order I wanted a size XL and I received a size L. Can I re order in a size XL and do I return the one I received today?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Anaheim, California
Pre-order question
- - Found a solar-powered wall projection light; unsure how it attaches.
- - The agent asked for payment to provide info; refund terms unclear.
Yesterday I found an unusual product on Light In The Box's website. It is an item that seems to attach to a wall, operates off solar energy, and projects a picture on the wall and is called '2 Pcs Outdoor Solar Waterproof Iron Hollow Eagle Projection Wall Lights, Decorative LED Lanterns for Fence, Pathway, Steps, Staircase, Porch, Yard Ambient.' I wanted to reach the company to verify how the device attached to a wall.
I sent my question to customer service and an agent responded by clarifying the question. Then I received a notice asking for my credit card number and implied that an agent would respond to my question only if I paid! It said the fee was 'refundable' but didn't specify the terms and conditions for refundability. I have never paid a company to provide me information regarding a purchase and do not intend to start now!
The reason for the question is that the ad for the product was inadequate! I'm not paying for their inadequacies!
Too bad, it looked like a neat product, but giving them money to answer a simple question that should have been provided is not my idea of customer service. And, I'm not going to deal with a company that has such low esteem for their customers, expecting me to pay for their errors!
- Creativr artistic products
- Lack of respect for their customers an unwillingness to help their customers
Preferred solution: A simple answer about a product they are selling. A desription that should have been provided on their website so customers understand how (if?) their product works.
User's recommendation: Buy from companies that like their customers, not disdain them!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Naperville, Illinois
Loved the experience
I had a very positive shopping experience with LightInTheBox. The website is easy to navigate, with clear categories and helpful filters that made it simple to find exactly what I was looking for.
There is a wide variety of products available, ranging from fashion and accessories to home and electronics, which made shopping enjoyable and convenient.
The shipping speed was also better than expected, with my order arriving within the estimated delivery time and well-packaged to avoid any damage. I appreciated the tracking updates throughout the shipping process, which kept me informed at every stage.
Customer service was responsive and helpful when I had a question about my order, providing clear answers in a timely manner.
Overall, the combination of good product variety, reliable shipping, and user-friendly design made my experience smooth and satisfying. I would definitely consider shopping there again in the future.
User's recommendation: Absolutely try it!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Davenport, Florida
I wrote this review because I had a smooth and positive experience from browsing to delivery and wanted to share it with others.
Ive had a really positive experience shopping on LightInTheBox. What stood out first is the huge variety of products, you can find everything from clothing and accessories to home items all in one place, which makes it super convenient.
The website is also easy to navigate, with clear categories and helpful filters, so it doesnt feel overwhelming even with so many options.
Shipping was faster than I expected, and I appreciated being able to track my order the whole time.
When I had a small question about sizing, customer service responded fairly quickly and helped me figure it out without any hassle. Overall, it feels like a reliable place to shop if youre looking for good deals and a wide selection, and Id definitely use it again.
User's recommendation: I’d recommend taking a moment to check product details and sizing charts carefully, but overall it’s a great place to find good deals and a wide variety of items.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sacramento, California
I am sharing my experience with LightInTheBox to highlight the fast shipping, wide product variety, and helpful customer service I received. The website was easy to use, and I want other shoppers in t
- - The website is easy to use.
- - I found items quickly, checkout was smooth, shipping fast and in good condition, and service was prompt.
I recently ordered from LightInTheBox and was impressed with the overall shopping experience. The website is very easy to use, with clear categories and a wide variety of products to choose from.
I found exactly what I needed quickly, and the checkout process was smooth. Shipping speed was faster than I expected, and my package arrived in good condition. Customer service responded promptly when I had a small question, and they were polite and helpful.
I appreciate the combination of affordable prices, product variety, and reliable delivery. Overall, LightInTheBox provided a trustworthy and enjoyable online shopping experience.
Meet my standards
- - Fit is spot on; usual size fits.
- - Soft, stretchy material moves with you.
- - Broad shoulders feel unrestricted; neck comfy; affordable.
I was worried about the fit, but its spot on! I ordered my usual size, and it fits like a glove.
The material is soft and stretchy, so it moves with me. I have broad shoulders, and this top doesnt restrict my movement at all. The crew neck is comfortable and doesnt dig in. Ive recommended this to all my friends.
Its affordable, stylish, and incredibly comfortable. I cant say enough good things about it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Florissant, Missouri
Great experience
- - Clean, easy-to-navigate site with filters.
- - Wide product variety; decor, dress, and phone accessories.
- - 12-day Karachi shipping with tracking.
Had a great experience shopping on LightInTheBox. The website is clean and easy to navigate, with tons of filters that actually help you find what you need.
Product variety is insane I grabbed home decor, a dress, and phone accessories in one order. Shipping to Karachi took 12 days, which beat my expectations for the price, and tracking was accurate the whole time. When I had a sizing question, customer service replied in under a day and was super helpful.
Quality matched the photos and everything arrived safely packaged. For unique items and solid prices, Ill definitely order again.
User's recommendation: very much
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerImpossible to return an item
I purchased a plastic shower shelf, it came with a broken piece that attaches to a suction cup ,. tried to chat with someone it turned out to be robot answering my complain with a robotic answer zero
User's recommendation: never buy anything with this co
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Crown Point, Indiana
Need to return
I need to return 2 pieces, capris and matching t shirt. The two items are great and look like the picture on the site.but they do not fit.
User's recommendation: US sizes are larger
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Crown Point, Indiana
Need to return beautiful top and capris Top Did not fit
The top and capris do not fit. They are beautiful as shone in the picture but do not fit. Wiah it would fit
User's recommendation: Szes are small
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Morin-Heights, Quebec
I am having too much trouble trying to find a way to return an item.
I wish to return an item but it is impossible. Every thing leads to a dead end, The fountain doesn't flow like in the picture.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Buffalo, New York
I received a pair of ants and shorts...
Never buy from this company they make it impossible to return an item that doesn’t fit and is not as pictured . Very cheap material and way too small
I received a pair of pants and shorts, and they are way too small. I can't even get in them.
How do I return them? I need the address where to send them.
- Impossible to return items not suitable or just rubbish
Preferred solution: Full refund
User's recommendation: Do not order from lite in the box. I ordered pants and shorts way too small. They make so difficult to return items. I will never order from them again nor should you!!
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jersey City, New Jersey
Package delivered to wrong address
- - Package delivered to the wrong address.
- - It was addressed to 725 Montgomery St, Jersey City, NJ 07306 and left at a front seat.
My package was entirely delivered to the wrong address not even close. My address is 725 Montgomery st jersey city nj 07306 it was sent to a 55 and left at a front seat with no one their to confirm the address this is a Christmas gift to two separate people.
- You can find different stuff unique
- Shipping from a different country and the shipping people they use
Preferred solution: I would like the shirts shipped again but to two different addresses as my one nephew is going back to Florida and I’m not paying for shipping because of your company’s mistake
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sacramento, California
Hi this is Cindy I need to return one...
- - Cindy wants to return 1 item from one order and 3 items from another.
- - She can't figure out how to do it and asks for a phone number.
Hi, this is Cindy. I need to return one item from one order and three items from another order.
I can't figure out how to do it; it's not a very friendly site. If you could help me by giving me a phone number, I would appreciate it.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Conyers, Georgia
I have tried to contact this company to...
Don’t do business with this company
I have tried to contact this company to return a size small dress which is too small. Order ID: 260328****299810.
I also ordered a medium that I have not received. I need to return the small size dress for a refund.
Please provide a refund to my original form of payment. Thank you, Rosa Clay 678-736-****
- Take too long to receive product
- Very difficult to communicate with
Preferred solution: Full refund
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