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Order placed August 22nd. Having surgery for berast cancer, ordered two wigs to have on hand and ready when my hair fell out. They shipped order in two separate shipping. First one shipped August 27th has not scanned since September 7th. Second one shipped August 29th,...
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1.0
#1361624
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I just got my order from the transport carrier and once I opened it, I saw that there was pink goop all over everything. The entire nail supplies order had melted. All the powders, gels, and polish was broken or melted and the entire order is filled with product. I...
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h.kitchener
h.kitchener

Contact the seller directly and request a replacement order as it sounds like everything in the box was ruined. If they demur, just dispute the charge with your card issuer an...

#1354779
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I was told that my refund would happen instantly because I'm a registered PayPal member. I've been trying for almost a month to get that refund and still nothing. It's nearly impossible to get any information from their website even though it's really simple for them...
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Anonymous
Anonymous

You don't need to "outlaw" anything. If people like yourself would stop buying Chinese made goods, that would be the end of it. Big Brother Government is not going to prevent ...

I didn't like
  • Anything about this company
  • Products
  • Customer service is non-existent
#1354442
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Light In The Box - Sucked

Sarcastic Ordered A cute little jacket Key word LITTLE tried to send it back but they keep sending me a ticket to fill out It's been two months WTF NO PHONE NUMBER TO CALL I WANT MY MONEY BACK AND TO BREAK TIES WITH YOU RIP OFFS :MAD:
1.9
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
#1353379
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Light In The Box - I have two items i need to return

I need to return 2 items i can't fit
#1353350
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I ordered 4 dresses to try for a wedding, I waited over a month for delivery. They were heavy not well made and none fit. Within three days of receiving them I tried to use the return process - I have not received a label, everytime I try to contact customer service I...
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1.0
I didn't like
  • No tracking options or realistic delivery timeframe
#1351542
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How in the world can you reach someone in customer service department. I am trying to make a return, am advised to print the return form referring me to " a previous email", which I can not locate anywhere, nor any return forms on the webisite ..NOR A PHONE NUMBER TO...
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1.7
I didn't like
  • Wasting time trying to make a return
#1349899
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Light In The Box - Angry Custoner

Purchase two itema from this compant ni customer sercice numbee uf yiu have any questiona or woukd like to cancel . The enail address rg ees guce yiu us a bogus email address for customer service get sent back to you fajw email address dir customer support!!
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Website
Bayrut, Beirut Governorate
#1346601
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i bought some shoe boots from light in the box for a wedding, what a joke they took over six weeks to come, by which time the wedding has come and gone!!!!! i returned them as per instructions paying over £8 postage, this was done on the 12th July 2018, i still haven't...
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#1345948
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Contact Light In The Box

Mailing Address:
LightInTheBox.com
No. 141 Des Voeux Road Central
Hongkong, Hainan
China
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ITEM ARRIVED AND WAS/IS NOT WHAT I WANT. mATERIAL IS NOT GOOD.. SHOES CANNOT BE USED FOR DANE. SHOE CANNOT BE USED BY ME TO AVOI9D PROBLEMS WITH MY INSTEP SO I NEED TO RETURN THE SHOES FOR A STRONGER BETTER PAIR. ONLINE, THE SITE SHOWS THAT I HAVE NO ACCOUNT BUT HOW...
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#1344652
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