Light In The Box
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Light In The Box Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Light In The Box has 2.2 star rating based on 5084 customer reviews. Consumers are mostly dissatisfied.
5% of users would likely recommend Light In The Box to a friend or colleague.
- Rating Distribution
Pros: No pros, Price, Prices.
Cons: Horrible customer service, No customer service, Customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Light In The Box has 2.2 star rating based on 5084 customer reviews. Consumers are mostly dissatisfied.
5% of users would likely recommend Light In The Box to a friend or colleague.
- Rating Distribution
Pros: No pros, Price, Prices.
Cons: Horrible customer service, No customer service, Customer service.34% of users think that Light In The Box should improve its Customer Service.
49% of users say that they won't use Light In The Box in the future for similar services or products.Recent recommendations regarding this business are as follows: "Sue they ***", "Buy from someone who believes in democracy", "No Way! I want my money back!", "Awful business!", "Use this site at your peril".
Most users ask Light In The Box for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Light In The Box Reviews
"CANCELLED ORDER."
MY ORDER NUMBER 240302****569479 HAS BEEN CANCELLED, SOMETHING TO DOB WITH MY CREDIT CARD. I9 WANT TO USE A DIFFERENT CARD TO PURCHASE MY ORDER. THIS VISA CARD...
"They will not send me a return label."
I need to return two dresses but they will not cooperate and send a return label. The dresses do not fit and are poor quality. User's recommendation: Awful...
Springfield, Illinois
Lakesha.lewis24@***.com
User's recommendation: Sue they ***
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Size stated on Web site description is different
- Clothes are pretty and cheap
- Gnome i brought was well undersized
Preferred solution: Full refund
User's recommendation: Don't buy gnomes from them, never had a problem with T-shirts
Hi, Thank you for leaving a comment. We are troubled to learn that the item wasn't quite the same as shown on the pictures.
These matters are taken seriously, we wouldn't tolerate that a certain supplier sends a product which deviated even in the slightest from the photos shown on our website. Please reply to our email, tell us you'd like to receive a full refund, there should be no doubts that you are eligible for an immediate full refund.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Item returned
Company fixed the issue and I have been provided with apology. I told them to stick it!
This has caused me so much anger, plus on top of it some jerk hacked into the shipping info sent me a fraudulent email for a quick easy fix. I said I’m done, I’m through with that lousy company. I don’t want to ever hear from them again. I told them to F OFF!.
Ruined a Surprise gift to a dear friend of mine. I ordered the item from a more reputable American company.
USPS said address was incorrect.
I checked what I typed in and I did not make the mistake on my end. So some moron at Light in the box must have put the wrong address in
- Affordable prices
- Lousy no customer service
Preferred solution: I am way beyond mad don’t want NOTHING TO DO WITH THOSE THEIVES
User's recommendation: Don’t use Light in the box texting to a bot!
Please contact our customer service via APP: Account>Help Center>Contact Customer Service for My Order> choose order# and click>View details. If you still have problem in contacting us, you may send email to service@lightinthebox.com with your order number and we will make sure your issue is resolved quickly.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Piscataway Township, New Jersey
Resolved: Wrong item sent...cannot reach y our customer service department
Company fixed the issue and I have been provided with apology. I received a refund in the amount of $58.19; I am satisfied.Thank you.
I ordered Men's Boots Biker Boots Motorcycle Boots Retro Work Boots Walking Casual Daily Leather Comfortable Booties / Ankle Boots Loafer Brown Spring Fall [this is a distressed leather cap toe boot] Color: Brown Size:US9.5 / EU42 / UK8.5 / CN43, however what I received was a different boot entirely. You sent me an extremely cheap synthetic boot made of plastic that is not even listed on your website so I am not even able to identify it.
The intended boot is leather with 4 eyelets and 3 hook fasteners at the top of the boot. The boot sent has 7 eyelets only, is not real leather and is not the same boot that I ordered. After waiting so long for my delivery and in high anticipation, I am thoroughly disappointed. I would like to return it for a full refund.
Please advise return policy and your address where I may send back the merchandise.
I was charged $60.68 in total and would like a full credit to my original payment method. Attached is a photo of the scan-code from the box, a photo of the WRONG boot sent as well as a picture of the right boot ordered off your web site so that you can see the distinct difference.
Please advise.
Thank you.
Angelo Regina 347-907-****
User's recommendation: depends on outcome of investigation
We are troubled to learn that the item wasn't quite as advertised. These matters are taken seriously, we wouldn't tolerate that a certain supplier sends a product which deviated even in the slightest from the pictures on our website. There should be no doubts that you are eligible for an immediate full refund.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I brought a STANDARD dress size 14 (apparently) which did not fit and no return or exchange allowed
- Nice dress
- Fake site
Preferred solution: Full refund
User's recommendation: Strongly recommend to avoid.
We regret reading about the difficulties faced. We firmly believe returning an item should be easy and straightforward.
Numerous parcels are being returned to our warehouse. We invite you to submit a new ticket,1 of our after-sales agents will continue to assist with the return and obtain a refund/exchange with the least amount of trouble!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wakefield, England
Very poor quality of some products. The prices for transport are very high. They are not exposed before completion.
Hi! My Tracking ID:WC31007****GB.
I received the order.
Before the package arrived, I did not receive any phone or email to be notified when it would arrive.
That's why I wasn't home. It came again the next day when I received the package.
That's not the problem now.
I unpacked the products I ordered. The impact was great. A large percentage of the products look different, and have a lower quality than the pictures and product description on the website.
1.
The vintage dress actually has a different shade of color than the one in the picture.
The quality of the dress is below expectations. In addition, it has many defects, wrong seams, or even unstitched.
A button is missing on one sleeve. All the buttons on the sleeves are very badly sewn. Buttons are not sewn straight and evenly spaced.
The sleeves are not equal.
One is narrower, one is wider. One is shorter, one is longer.
The material on the chest has different shades and color spots.
The whole bottom of the dress, where the material is wrinkled, is very badly sewn, in other places it is not sewn, it is full of threads everywhere, the material does not overlap well, in some places it is wider and in other places narrower.
The price of the dress and shipping is not consistent with its quality.
In addition, I went to the seamstress, who told the price for all the repairs plus other material on the chest and changing the buttons, because they are not all. The cost is 58 pounds.
Waste of time and money for a very poor quality dress.
2. Brown Wigs for Women, It does not have the color, the appearance, the length that is on the website.
The difference is big.
In addition, the quality is very poor.
I will return these two products.
If you think there is a chance to have a correctly sewn, quality dress, I request that you send another one. But only if you guarantee that it will be done well, according to quality standards.
I am writing and confirming, that I sent my reviews over 10 days ago, in which I specified the bad quality, and I sent 9 pictures that prove what I found and stated. Now when I want to send my opinion here, I checked again. Even now my opinion does not appear on the site with reference to the vintage midi dress.
Why doesn't the company accept all reviews on the site? Only positive ones are accepted?
I ordered the goods for US $58.44 and paid US $86.89. I lost US $28.45 in shipping and insurance. In addition I also lost for the bank transfer in pounds.
I paid £ 73,47 . Total disappointment. I'm ashamed to recommend it to friends. I will tell everyone not to buy, because the goods are not quality, the shipping is very expensive, the delivery is not concretely announced and takes many days.
And finally, DELIVERY SERVICE - did not communicate beforehand when the delivery will be
WARRANTY - what is this term for when the customer pays but has no guarantee that he will receive the goods, that they are of good quality
INVOICING PRACTICES - Not all costs for an order are transparent (transport, insurance) A new customer does not know how much the company costs.
He finds out only at the end of the order in the last step - payment.
CUSTOMER SERVICE - hard to find. I searched a lot on the internet to have a possibility to communicate. There is no phone number or address of the company. There are customers who are not satisfied and do not look on the internet to waste time to find a possibility of communication.
EXCHANGE, REFUND POLICY - is very messy, the customer has to pay again if the quality of the product is not good.
Is it the customer's fault? Thanks for the reply.
User's recommendation: Total disappointment. I'm ashamed to recommend it to friends.
Good morning, Sorry to bother you. We found your order 75209356 and contacted you via ticket ID 102012594.
We are waiting for your answer. Cordially Customer Service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Cannot get returns sent
NEVER will buy from light in the box again
- Clothes are nice
- Will not do returns
Preferred solution: Full refund
User's recommendation: Don’t but from light in yhe box
Thank you for leaving a comment. We regret to learn that the items were not right in terms of size.
Please reach out to our customer service, a request can be made from the account in just a few mouse-clicks.
We'll gladly request reimbursement from the supplier, while confronting them with this error. We are looking forward to hearing from you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No response from Customer Service
One week later I have had NO response to my complaint, even though I receive a comment from the email your company prompted.I am concerned this company is a complete scam and customers should beware as I have read HUNDREDS of reviews on a similar line.Thank you for...
Thanks to the efforts of your team I received a response from Light in the Box advising I was entitled to a full refund.However when I contacted them to enquire what steps I needed to take in order to receive the refund, I have been completely ignored.
I am writing to you out of sheer exasperation!!
My name is LYNETTE FAY (LINDI)
UNIT 15, 257 OXFORD STREET, BONDI JUNCTION 2022
I am a reasonably new customer to Light in the box .
I recently ordered two maxi dresses - carefully checking to see if they were cotton as I am allergic to Polyester. The website clearly stated both items were breathable cotton, and a cotton mix.
HOWEVER WHEN THE DRESSES FINALLY ARRIVED THEY WERE BOTH 100% POLYESTER.
I have tried several times to contact customer service over the past two weeks to organise a return - but each attempt has been completely ignored.
NO RESPONSE WHATSOEVER...
ORDER NUMBER: 7718****
ORDER NUMBER: 7711****
I just don't know what to do next?
Please is someone able to help me??
Thank you,
Lindi
- Price and choice
- Sizes very small
- Fabric is not in description
- Product rarely matches the advertising on website
Preferred solution: Full refund
User's recommendation: Double check fabric
Hi, Thank you for leaving a comment. We are troubled to learn that the item wasn't quite the same as shown on the pictures.
These matters are taken seriously, we wouldn't tolerate that a certain supplier sends a product which deviated even in the slightest from the photos shown on our website. Please reply to our email, tell us you'd like to receive a full refund, there should be no doubts that you are eligible for an immediate full refund.
Replying to
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Liverpool, Liverpool
Not received my refund
User's recommendation: Don't buy from lightinthebox
Please contact our customer service via APP: Account>Help Center>Contact Customer Service for My Order> choose order# and click>View details. If you still have problem in contacting us, you may send email to service@lightinthebox.com with your order number and we will make sure your issue is resolved quickly.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Product delivered with missing part
Company fixed the issue and I have been provided with apology.
Preferred solution: Full refund
User's recommendation: Never buy anything from this website
Good morning, Sorry to bother you. We found your order 75260626 and contacted you via ticket ID 102058844.
We are waiting for your answer. Cordially Customer Service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Dissatisfaction with the return process and no contact number
- Easy to order
- Not easy to return
Preferred solution: Full refund
User's recommendation: My recommendation to future customers is to not order from this company because there is no contact number to talk to a person about my issues. Also, unfortunately the material wasn't what I expected. They haven't made the return process easy.
Please contact our customer service via APP: Account>Help Center>Contact Customer Service for My Order> choose order# and click>View details. If you still have problem in contacting us, you may send email to service@lightinthebox.com with your order number and we will make sure your issue is resolved quickly.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My Christmas present has not come as promised
- Cheap clothing
- Delivery and customer service
Preferred solution: Full refund
User's recommendation: Deliver in time and upgrade the support for clients
Thank you for leaving a comment. We apologize that it took us a long time to dispatch the item.
Our warehouse holds a fairly high number of items in stock, but some items need to be sourced from one of our external suppliers. These items will be marked on the product page with an extra processing time, indicated just below the add-to-cart button.
Most items can be shipped in a couple of days, unless they are in high demand and the order is delayed. Please don't hesitate to reach out to our customer service, we will follow up with the supplier, urge them to prioritize this order.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Complaint
On January 10, 2024, I purchased a men's shearling winter jacket. I chose XXL.
The measurements given on your website do not coincide with what I received. As a result, I must return the article, but it looks that I must bear the cost of returning it. This is incorrect because the problem was caused by Light in the Box.
I contacted Customer Support, but nothing seemed to have happened.
After measuring the shoulder width on the coat they sent me, I concluded that it is 17 inches or 43.18 cm. Now, on your website your table - included - shows 19 inches or 48.2 cm - XXL.
Therefore, the XXL jacket came with the wrong measurements and this is a problem for your company.
Conclusion, I should not be penalized since the problem was not caused by me.
- I an trying to discover it
- Lack of decent customer service
Preferred solution: Full refund
User's recommendation: Be carefull.
Thank you for leaving a comment. We regret to learn that the items were not right in terms of size.
Please reach out to our customer service, a request can be made from the account in just a few mouse-clicks.
We'll gladly request reimbursement from the supplier, while confronting them with this error. We are looking forward to hearing from you.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Can't get to a person!!
User's recommendation: Don't buy from this company. They don't have customer support!!
Please contact our customer service via APP: Account>Help Center>Contact Customer Service for My Order> choose order# and click>View details. If you still have problem in contacting us, you may send email to service@lightinthebox.com with your order number and we will make sure your issue is resolved quickly.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Om fuktura
Preferred solution: Price reduction
Vänligen kontakta vår kundtjänst via APP: Konto>Hjälpcenter>Kontakta kundtjänst för Min beställning> välj beställningsnummer och klicka på>Visa detaljer. Om du fortfarande har problem med att kontakta oss kan du skicka e-post till service@lightinthebox.com med ditt ordernummer så ser vi till att ditt problem löses snabbt.
My order WAS NEVER RECEIVED!!!
Preferred solution: Full refund
User's recommendation: No Way!!! I want my money back!!!
Please contact our customer service via APP: Account>Help Center>Contact Customer Service for My Order> choose order# and click>View details. If you still have problem in contacting us, you may send email to service@lightinthebox.com with your order number and we will make sure your issue is resolved quickly.
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Please contact our customer service via APP: Account>Help Center>Contact Customer Service for My Order> choose order# and click>View details. If you still have problem in contacting us, you may send email to service@lightinthebox.com with your order number and we will make sure your issue is resolved quickly.