Light In The Box
Light In The Box Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Light In The Box has a 1.7 star rating from 3,415 reviews with only 5% would likely recommend; 84% of ratings are unfavorable and consumers are mostly dissatisfied.
Positive Feedback
Few reviewers mention price as a reason to buy, but many list no clear pros; recent feedback shows quality and pricing concerns.
Negative Feedback / Risk Areas
- Frequent complaints in Light In The Box reviews about poor customer service and no phone support.
- Many Light In The Box customer complaints cite missing or wrong items, delayed or undelivered orders, and difficult returns.
- Users report trouble obtaining a refund and confusing app/membership requirements to resolve issues.
Key Takeaways for Future Customers
- Expect high risk of delivery problems and prepare payment protections when ordering.
- Be cautious about returns and refunds; get documentation and monitor bank statements.
- Know customer service is often reported as inaccessible and the app may be required to manage orders.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Light In The Box has a 1.7 star rating from 3,415 reviews with only 5% would likely recommend; 84% of ratings are unfavorable and consumers are mostly dissatisfied.
Positive Feedback
Few reviewers mention price as a reason to buy, but many list no clear pros; recent feedback shows quality and pricing concerns.
Negative Feedback / Risk Areas
- Frequent complaints in Light In The Box reviews about poor customer service and no phone support.
- Many Light In The Box customer complaints cite missing or wrong items, delayed or undelivered orders, and difficult returns.
- Users report trouble obtaining a refund and confusing app/membership requirements to resolve issues.
Key Takeaways for Future Customers
- Expect high risk of delivery problems and prepare payment protections when ordering.
- Be cautious about returns and refunds; get documentation and monitor bank statements.
- Know customer service is often reported as inaccessible and the app may be required to manage orders.
Media from reviews
Newark On Trent, Nottinghamshire
Sent me wrong size tankini
Order no. 260130****768716
I really like the tankini I ordered but if you observe the order I wanted a size XL and I received a size L. Can I re order in a size XL and do I return the one I received today?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jersey City, New Jersey
Package delivered to wrong address
My package was entirely delivered to the wrong address not even close. My address is 725 Montgomery st jersey city nj 07306 it was sent to a 55 and left at a front seat with no one their to confirm the address this is a Christmas gift to two separate people.
- You can find different stuff unique
- Shipping from a different country and the shipping people they use
Preferred solution: I would like the shirts shipped again but to two different addresses as my one nephew is going back to Florida and I’m not paying for shipping because of your company’s mistake
Cannot find order
I placed an order for a Christmas T-shirt. It has been taken out of my bank account, but I have never received a confirmation email or anything.
I cannot get through to anyone at this company and will be filing a dispute with my bank if I do not get a resolution soon.
Every time I try to log in, it says that my email is not on file. Yet, I had to put an email in to place the order!
- No customer service
Preferred solution: Deliver product or service ordered
User's recommendation: STAY AWAY!!!!!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Birmingham, Alabama
I order the wrong purchase
The company could've advertise a better view of the item.i was looking for a trench coat for the winter but not that particular color,I would like to order a black on or brown as about as similar to that one.
- Nice view of material
- Not good advertisement
Preferred solution: Full refund
User's recommendation: Be careful what u order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Birmingham, Alabama
Wrong item
The item that I ordered didn't look like what I had imagined on the website. I was trying to see if I can exchange it for another item.
Please email me back at kingjace4@***.co.uk.
- Good products
- Difficult to refund
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Knoxville, Tennessee
No customer service phone # for incorrect orders.
I ordered my handicapped father 2 pairs of shoes; one arrived, the other was not delivered. The one that did arrive is an incorrect fit.
I have tried to return it for a replacement, and there is no customer service number to be found to explain the situation.
They only wish for you to download their app and deal with a robot. This company is a joke; I highly recommend using another.
- No customer service phone number and no refund
Preferred solution: Full refund
Mullica Hill, New Jersey
Product went to wrong house
Ordered a button up shirt for Halloween that I needed for work. Shirt showed up to wrong house with my same address about 20 minutes away.
Drove over there and looked at the picture they sent me through the shipping company and it was a completely different house. They screwed it up so bad that they couldnt deliver it to the WRONG house.
No way to get ahold of them and had nothing to wear to my works Halloween dinner. I am currently out $20 over a shirt that went somewhere completely wrong.
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wailuku, Hawaii
Resolved: The jacket I ordered was never received
I ordered a jacket on 11/28 but never received it. My card was charged $73.44.
I would like a refund.
Jennifer Brittin
- Never received items
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible Company Lightinthebox
No customer service person to talk to and when I try to send a message it says message not delivered because the remote server is misconfigured! So I've been trying to get some of my money back for a return they offered me a 60 percent refund of an item I want to return instead of paying between $20-$20 to return to their China warehouse but now they're not getting my text so they said case closed!! It's because I keep getting the stupid message that 'message not delivered' your message couldn't be delivered because the remote server is misconfigured so what in the heck am I supposed to do???
- Online shopping
- No customer service phone number
- Remote server not receiving my text
Preferred solution: Full refund
User's recommendation: BUYER BEWARE!! DO NOT PURCHASE FROM THIS COMPANY!!
Forfar, Angus
Delivered different item than the one I paid for which was 3 times more expensive
I ordered and paid for (£30.50) a cover for my settee and they have only
Delivered a cover for a single seat (£10) and wont send me the one I have paid for and it is impossible to talk to anyone so I think the only way forward will be legal action.
Do not use this company they do not want you to be able to contact them .
User's recommendation: Do not become a customer this is what they sent me for £30
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Coffs Harbour, New South Wales
Undelivered order
I placed an order with you on the 9th of December 2025. My order number is litb-251208****018130-****4241 to the value of $216.71 Aus dollars. Yesterday, I received an email from you giving me a refund of $61.56. No other explanation as to what has happened to the rest of my order or what items were refunded. When can I expect the rest of my order and what items were refunded?
I've ordered from you before and have never had any problems. I understand it's a busy time, but according to your website, I was supposed to have received my order by the 19th/20th at the latest.
I would appreciate an early reply.
Mrs. G Mansfield
040816****
Taree NSW
- Easy shopping
- Slow in delivery and no delivery and poor communication
Preferred solution: Deliver product or service ordered
User's recommendation: better communication
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor Sizing and Return Policy
Don't use them
This company is worse than Temu.
The sweater shirt i ordered in my size L came after 3 weeks and it's more like an XXL. Terrible.
Then once I finally figured out how to navigate their deliberately difficult site to return, came the real s'^t.
I had to pay $20 to $40 to return it to China. The shirt only cost $29.AND I paid $10 for shipping.
I chose their 30% refund.
STAY AWAY
STAY AWAY
- Non
- Inaccurate sizes from china and return policy
Preferred solution: Full refund
User's recommendation: Stay Away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Zurich, Zurich
My order didnt arrive!!!
Hi, I'm waiting for my order! I'm very desperate.
Can you please let me know where it is?
I tracked it and it shows me that they didn't ship it yet!
Order Update Number: 260128****748162
- Nice stuff
- Late delivery
Preferred solution: Deliver product or service ordered
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Dublin, Leinster
Confirmation of clothing sizes
Hi,
I have a jacket in my shopping cart, but before I complete purchase I wish to receive confirmation that the size on order i.e 2xl is actually that.
I have had poor experiences from other merchants with sizes, either too big or small.
Thanking you in anticipation.
Regards,
Patrick.
User's recommendation: Waiting now 4 days for a reply to a query regarding confirmation of sizes because in my experience they are either too small or large. Customer service leaves a lot to be desired. Patrick
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Winston Salem, North Carolina
Unable to contact customer service. Total frustration.
2 separate orders have been listed as delivered. Only one was and that was a man's size small.
What I ordered was a women's size small. The other was never delivered. Tried to contact customer service however that was impossible.
All directions given on the website returned me to the place I began. Additionally, it took an inordinate amount of time to receive the 1 order which was delivered.
User's recommendation: reconsider before you order.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Manchester, Connecticut
I want to know where my order is. Order #8629****. Deborah Pawlikowski deborahpawlikowski03@***.com . 63 Mansfield Rd Ashford Connecticut 06278
Let people order without having to sign in. I've had trouble signing in and couldn't. I just want my order
User's recommendation: Don't trust them to send your order
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You are fortunate they refunded your money, i ordered an item based on what they advertised and what I received was an awful cheap version, nothing like the product the displayed. I have now learnt from 3 different buyers, if its showing as a great buy, it is unlikely to be and anything that shows shipping......
is most likely not from the US but China. Nothing wrong at all with it coming from China, I am happy with many of the products i have purchased, but when they show one quality of version and send something unrecognisable then it is fraudulent of the extreme.