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Light In The Box

Light In The Box Reviews

www.lightinthebox.com
What is your customer experience with Light In The Box?

Light In The Box Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Light In The Box has a 1.7 star rating from 3478 reviews and 5% would recommend. Light In The Box reviews show consumers are mostly dissatisfied with delivery, billing and refunds.

Key Takeaways for Future Customers

  • Expect mixed experiences; check product details and customer reviews before ordering.
  • Start with a small, low-cost order to test delivery and service.
  • Track orders closely and be prepared to contact your bank if charged incorrectly.

Negative Feedback / Risk Areas

  • Frequent customer complaints about late or missing delivery and poor customer service.
  • Refunds and returns often delayed or denied, causing billing disputes.
  • Some reports of damaged or incorrect items and hard-to-reach support.

Positive Feedback

Many customers praise wide selection, low prices and occasional reliable shipping and smooth orders.

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Media from reviews

Light In The Box - Excellent shopping experience with great variety and fast delivery!
Light In The Box - Bad businessesLight In The Box - They have some good quality products!Light In The Box - Dear Customer Services, I am contacting...Light In The Box - Sent me wrong size tankiniLight In The Box - Package delivered to wrong addressLight In The Box - Package delivered to wrong address - Image 2
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Anonymous
map-marker Orthez, Pyrénées-Atlantiques

0. i did'nt receive anything

AI Highlights
  • - Package may take over 35 days after payment.
  • - Three weeks passed with no arrival.
  • - Requests to LightInTheBox and the carrier remained unanswered.

After placing my orderand having to pay for itI was notified that the package might take longer than 35 days to arrive. I didn't think much of it at the time.

However, after three weeks, I still hadn't received anything. I contacted both LightInTheBox and the delivery company, but nothing was resolved.

Although the emails remained politeoffering apologies and the likenothing actually happened. You are left feeling completely powerless.

User's recommendation: After placing my order—and having to pay for it—I was notified that the package might take longer than 3–5 days to arrive. I didn't think much of it at the time. However, after three weeks, I still hadn't received anything. I contacted both LightInTheBox and the delivery company, but nothing was resolved. Although the emails remained polite—offering apologies and the like—nothing actually happened. You are left feeling completely powerless. I advise everyone against ordering anything from this site. If you want to give it a try anyway, start with something small just to convince yourself that you won't receive it.

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Mack G Ioh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Montreal, Quebec

Excellent shopping experience with great variety and fast delivery!

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AI Highlights
  • - The site is organized with a huge catalog and easy search, compare, and checkout.
  • - Fast delivery, secure packaging, correct items, and good service.
Light In The Box - Excellent shopping experience with great variety and fast delivery!

I recently placed an order on LightInTheBox, and the entire experience was fantastic from start to finish. The website is extremely well-organized, making it quick and easy to search through their huge catalog of items, compare options, and navigate straight to checkout.

What impressed me most was the incredible product variety; they offer everything from home items to clothing and unique accessories, all in one place at very competitive prices. My package arrived much faster than expected, safely packaged with everything in perfect condition and exactly as pictured online. I also reached out to customer service to check on tracking updates, and their support team was responsive, polite, and reassuring.

Overall, this was a smooth, hassle-free online shopping experience. I will definitely be ordering from LightInTheBox again in the future!

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Ruben S Nes

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Colorado Springs, Colorado

Bad businesses

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Light In The Box - Bad businesses

I ordered a product

Got charged on my credit card

But I didnt get any thing other than my bill I dont think is fair to just take your money and not send you the product

This company doesnt put their phone number available to the customer for a good reason they just want to rip you off and take your money!

Loss:
$31

Preferred solution: Full refund

User's recommendation: Don’t trust this company

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Adam Y Pdv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Edmonton, Alberta

They have some good quality products!

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AI Highlights
  • - Easy-to-navigate site with a wide product range.
  • - Ordering was smooth with regular updates.
  • - Items arrived as described and in good condition.
Light In The Box - They have some good quality products!

I had a very positive experience shopping with LightInTheBox. The website was easy to navigate, making it simple to find the products I was looking for.

I was impressed by the wide variety of items available, with many styles and options to choose from. The ordering process was straightforward, and I received regular updates on my purchase. The products arrived in good condition and matched the descriptions provided online. I also found the prices to be reasonable for the quality offered.

Overall, the shopping experience was smooth, convenient, and enjoyable. I would be happy to shop with LightInTheBox again and recommend it to others looking for a broad selection of products online.

User's recommendation: They have a good collection.

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Gia F Qmr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Toronto, Ontario

The reason for my review of LightInTheBox is that I genuinely had a smooth and satisfying online shopping experience that stood out compared to other platforms. I wanted to share how impressed I was w

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AI Highlights
  • - Easy site to navigate with clear categories.
  • - Fast processing and delivery; good value for the price.

I recently had a wonderful experience shopping with LightInTheBox, and I would definitely rate it 5 stars. The website is very easy to navigate, with clear categories and a wide variety of products ranging from clothing and accessories to home goods and electronics.

I was impressed by how quickly my order was processed and shipped; the delivery time was faster than I expected, which made the whole experience even better. The items I received matched the descriptions perfectly, and the quality was excellent for the price. Customer service was responsive and helpful when I had a small inquiry, showing that they truly care about their shoppers.

Overall, LightInTheBox combines affordability, efficiency, and reliability, making it a great choice for online shopping. I'll definitely be returning for future purchases and recommending it to friends who want a smooth and satisfying shopping experience.

User's recommendation: For future customers considering LightInTheBox, I highly recommend giving it a try. The platform offers an impressive range of products, from fashion and accessories to home essentials, all at affordable prices. The website is straightforward and easy to use, making browsing and ordering simple even for first-time shoppers. I was pleasantly surprised by the shipping speed — my order arrived faster than expected, well-packaged, and in excellent condition. The customer service team is responsive and helpful, ensuring any questions or concerns are quickly addressed. With such a wide product variety and reliable delivery, LightInTheBox makes online shopping convenient and enjoyable. If you’re looking for a trustworthy site that balances affordability with quality, this is a great choice. I’ll definitely continue shopping here and encourage others to do the same.

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Wendyelizabethjane m

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Glasgow, Glasgow City

Dear Customer Services, I am contacting...

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Light In The Box - Dear Customer Services, I am contacting...

dear customer services,

i am contacting you regarding order no. 260429****561175.

unfortunately, the item received is nothing like the item advertised on your website.

the colour is completely different. the item shown online appeared to be a vibrant electric blue, whereas the item received is a dull and very different shade of blue.

the quality is also extremely disappointing. the product advertised appeared to be a good quality linen garment; however, the item received feels very cheap and poorly made.

i purchased this item based on the photographs and description provided on your website; therefore, i feel this is misleading and not an accurate representation of the product being sold.

i am happy to return the item; however, i would like a full refund as the item is clearly not as described.

please advise the return process and confirm when my refund will be issued.

kind regards,

wendy mccallum

User's recommendation: dont bother item is not as pictured colour completely different it not royal blue and not linen its cheap rubbish customer services and returns prove difficult to find

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rahat v Esc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Montreal, Quebec

Great Shopping Experience with Quality Products and Reliable Service

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I had a very satisfying experience shopping with LightInTheBox. The website is easy to navigate, and there is a wide variety of products available at affordable prices.

I found exactly what I needed, and the product descriptions were detailed and helpful. My order was processed quickly, and the shipping updates kept me informed throughout the delivery process. The item arrived in good condition and matched the description perfectly.

Overall, the shopping experience was smooth, convenient, and reliable. I would happily shop here again and recommend LightInTheBox to anyone looking for quality products, reasonable prices, and a user-friendly online shopping experience.

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Resolved
leslie h Iaa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Halifax, Nova Scotia

Resolved: L don,t believe this// this could be...

I don't believe this. This could be the last time I order anything from Light in the Box.

What a *** of a run around. All I want to know is when my order will be delivered. I ordered June 15th for delivery July 3rd. Order no.

260615****990610 tracking no. jy26caaouo4597****. Simple enough, right? Could send a damn rocket ship to the moon easier.

Gift for a 90 yr. old this Friday. If I don't get this in time, I will be pissed.

L. Harlow

Pros:
  • Decent prices
Cons:
  • Delivery service

Preferred solution: Deliver product or service ordered

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MST.ROWSHANARA B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Queens, New York

I had a smooth shopping experience, received my order as expected, and was happy with the product quality and overall service.

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AI Highlights
  • - Great selection and easy checkout; updates tracked, delivery on time, items matched photos and were good value; polite support.

I wasn't sure what to expect before ordering from LightInTheBox because I'd never used the site before, but the experience ended up being better than I expected. I spent quite a while browsing because they have a huge selection of products, and it was easy to compare different options.

The checkout process was straightforward, and I appreciated getting tracking updates after my order shipped. It didn't arrive overnight, but it came within the estimated delivery window, and everything was packed well. The items looked like the photos and were good value for the price. I also contacted customer support with a question about my order, and they replied politely and gave me the information I needed.

Overall, I'm happy with my purchase and would definitely shop there again if I find something I like. It's a convenient place to find a wide variety of products without spending a fortune.

User's recommendation: Take a little time to read the product descriptions and size details before ordering. Overall, I had a good experience and would recommend LightInTheBox if you're looking for a wide variety of products at reasonable prices.

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Barbara P Zzb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Want to return item for credit

AI Highlights
  • - Charged for an order I never received.
  • - No confirmation after a month; charge reversed.
  • - Item arrived; wrong color and too small; cannot return.

I placed an order but didn't receive it but was charged on my credit card. Never received a confirmation from them.

After a month, I contacted my credit card company, and after research, they removed the charge.

About a week later, I received the item from Lighti in a Box, but it was the wrong color and way too small. I want to return the item for credit but can't reach a person to get authorization.

Loss:
$44

Preferred solution: Full refund

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Rochelle L Nfj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Denver, Colorado

I am starting a huge lawsuit for order...

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Updated by user Aug 02, 2026

Their customer service is horrible. You can’t talk to human.,There is no way to send anything back if it don’t fit.

You can’t get your money back. I will never order anything from them again.

I also will tell anyone that I know not to order anything from them. I really hope that this company takes there business out of the United States.

Original review Jul 28, 2026

I am starting a huge lawsuit for order number 8788****. Sent merchandise back 6 weeks ago and still waiting for refund for 149.44 but for 2 months there is no satisfaction so now starting a huge lawsuit now. My phone number is 720-737-****.

Loss:
$149

Preferred solution: Full refund

User's recommendation: No response with customer service support

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Swabra Z

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mississauga, Ontario

Testing my doubts.

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I was not sure about buying from LightInbox at first. I read some reviews online and some were good, and a number of them were bad, so i felt worried.

I did not know if my money was safe or if the product would be delivered as advertised.

I decided to try it anyway but with a small order, just to test them. I waited for some good days and checking the tracking every other day. when the package came I had mixed feelings good that my package arrived and doubtful due to the review i read.

anyways still have bits of doubt since it was a small order but at least i have some conviction at this point.

I will definitely try them again. This was first experience we will see what happens in the future.

Pros:
  • Flexible web navigation
Cons:
  • Bad reviews and that a bit worrying

Preferred solution: More better products

User's recommendation: If you are ever doubt full use/trust your gut, you can never go wrong on that as there will not be anyone to blame but rather gained an experience good or bad.

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Wazz M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Portage, Indiana

Excellente

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I had a really great time shopping at LightInTheBox! They have an enormous selection of stuff and it's all at pretty good prices.

Plus, their site is really easy to get around on, so finding what I was after was no problem. From start to finish, from starting to look at things to paying for them and having them delivered, everything went very smoothly and was very easy. I just ordered a bunch of household and clothes from them when I was in Michigan and I'm extremely happy with how it all turned out. If you're on the hunt for something new and interesting, or you're just looking for some everyday essentials, LightInTheBox has got you covered.

They also do a lot of less common or more unusual items. I was also really happy with the shipping prices for sending to both the US and Canada. When my stuff did finally arrive, it came in its own box and wasn't damaged at all.

I asked them about my package because I was a bit worried about where it was, and their customer service people were super quick to answer and very helpful. So all in all, I had a great time shopping with them and I'll be going back!

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Auctions and Marketplaces Expert Talks

How to Shop Online Safely | Online Shopping Tips

How to Shop Online Safely | Online Shopping Tips

Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider, talks about online shopping, safety when making online payments, and how not to get scammed when buying things online.

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Nathan Grant
Nathan Grant

Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.

Michael R Pjk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker London, England

For help others

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AI Highlights
  • - Easy site with a wide, affordable product range.
  • - Fast processing and updates; items arrived as described; service was helpful.

I had a very positive experience shopping with LightInTheBox. The website was easy to navigate, and I found a wide variety of products at reasonable prices.

The product descriptions and photos were detailed, which made it easier to choose the right items. My order was processed quickly, and the shipping updates kept me informed throughout the delivery process. Everything arrived in good condition and matched the descriptions online. I also contacted customer service with a small question before placing my order, and they responded politely and helped me right away.

Overall, the entire shopping experience was smooth, convenient, and reliable. I would definitely consider shopping with LightInTheBox again and recommend it to anyone looking for affordable products and a user-friendly online shopping experience.

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LaTanya S Dre

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Products are nothing like the ones pictured! Customer service is almost impossible to reach! If you do

AI Highlights
  • - Customer service is hard to reach, and the provided address didn't work.
  • - Products arrive not as pictured and there is no return option.
Updated by user Aug 03, 2026

If you do business with them, prepare to lose money if you do not like the product.

Original review Jul 19, 2026

I have tried over and over again to reach customer service with no success! They emailed me with an unsatisfactory response, and when I tried to contact them, the address they provided didn't work!

These people are cons and should not be allowed to do business in the US!

They send out products that are nothing like the ones pictured and do not include a means for return or questions. Don't waste your money!

Loss:
$75
Pros:
  • Ease of shopping
Cons:
  • Product not sizing is wrong
  • Very poor quality
  • Product nothing like picture

Preferred solution: Full refund

User's recommendation: Don’t Waste Your Money! They Make Shoddy Products and Returns Impossible!

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Janice G Dkh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I’m trying to return a dress that I...

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I'm trying to return a dress that I ordered with this company, and they don’t answer the phone; all I hear is a busy signal. I need the address to send the item back for a refund. Also, I need to know whether I send it through UPS or FedEx.

User's recommendation: I would not order from this company because you can’t reach customer service to talk with them about a Refund. The Dress was ok, but it was to small, and if you can’t return something, you’ve wasted your money on an item that you can’t wear!

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