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#14859

Coupon.

Í have a coupon 90% 01-01-2019 but when a use it I get 10% reduction how come??? , please anser my question, greetings

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by #2064253

I order my clothes yesterday so when I *** get my tracking number I’m so pissed by you guys sent me your customer service contact number you guys *** put wrong number everywhere

by On Behalf of Pissed Consumer Help Center #1616337

This issue seems to be quite popular with LightInTheBox. The LightInTheBox Shopping Wiki states that coupons can be used on any purchased items from LightInTheBox.com or MiniInTheBox.com. All coupons have a minimum purchase requirement. You should make sure that your order amount exceeds the minimum purchase requirement to use coupons. Please note that they are non-refundable once used.
If you have any problems with your coupons, you may contact the LightInTheBox Customer Service. Log in to My Orders and click on the order you need help with. From the detailed order page, you can request help by submitting a Customer Service ticket. The company normally responds to all tickets within 1 business day. You may check the LightInTheBox Customer Service Guide https://www.lightinthebox.com/knowledge-base/c1192/a2974.html for more details.

by #1619763

I ordered no dec 12, two dog outfits never received them 15 days ago,where is it,and I never got a ticket or a tracking so could you sent me information, or zbucci4594@***.com. email me

by #1877595

I placed my order in May the 16th and they advised the order will take 5-7 working days and only after a few emails sent through as my order was not reaching me out, was advised the order will take 30 days. Wait...I'm not done! its almost a month now and when i follow up with them, they advised it might take 2-4 MONTHS!!

by #2288557

Oh *** no and I'm waiting on Christmas orders that say by the 19th - 28th and my coupon used didn't reduce anything with over $15 in fees and shipping

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Question:
#176878

Why am I charged custom duty when I already paid for shipment? Custom duty charged is almost 50% of the clothing purchased

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by #2336865

My name is Lindajackson I sent a order back in April and have heard nothing from yall yet I would love to have the refund the refund is 146.00 plus taxes I don't really don't no how many taxes the mother of bride two piece a line mother of bride dress wedding guest church the dress was 129.00 color is blush now the dress is on sale for 117.79when I order it it was not on sale I got it at the regular price please sent the refund back to ppaypal that who I order it through it was in noverp

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Question:
#176377

Why is my account frozen please I can not order things I also paid for orders that weee canceled how do I get them

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by #2335411

I will not make a second mistake with this company. It looks to good to be ture. It is difficult to to get to these peopke and tgey realky don't card thry just want to hold on to yoyr cash. Never again will l ever order from them again I have learned mylesson.

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Question:
#172037

I received my order but clothes are not true to size. I've emailed customer service about it with no reply.

I want a refund for the entire order. How do I go about getting a refund?

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by #2310644

The coat does not fit please refund me. Thanks 444444****444444****444444****444444****4444****==================================================================================================

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Question:
#163985

I pud for a wug PayPal credit.I have ordered a wig & paid. I have proof as I paid by PayPal credit.

The wig didn't arrive. I checked my order.

It says I haven't paid which is wrong I payed & have proof. Where is my order !

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by #2280900

I ordered & paid for a wig it hasn't arrived I have proof of payment by pa ypale credit I looked at my orders through you. You say I haven't paid where is my order

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Question:
#158164

Why do I have no order confirmation.

I ordered a gold tshirt on the 27th of September and sent a payment of 41.40 through PayPal I have not received any confirmation email about this order

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by #2271642

Same here no email confirmation and no answers to my emails and when I go and check my order it says no orders but my payment has gone thru

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Question:
#133977

How can I get a refund?I need to return my order. Can you help me please I've been trying for months now and noone is getting back to me

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by #2199537

Hi I’d like a refund for black shorts 2 in 1 Womens 2 in 1 basic shorts running skirt xl for £19.85 PayPalled from me on 28 May. Looking forward to hearing from u.

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Question:
#133046

I didn’t get conformation email.

I have received my purchase but wish to return but I have no email confirmation can you please advise how to return

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by #2200203

Hi I have not recieved a confirmation email for a purchase I made nearly 10 days ago. I have not received my item also. The money has been taken from my bank account Sumia chaudhry 19 heron close Blackburn Bb1 8nu

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Question:
#66039

Where is my parcel.

Where is my parcel

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by #1997380

As stated at lightinthebox.com, you should be able to track the status of your order in your Light In The Box account:
  • go to 'My Account';
  • click on 'My Orders';
  • there you should view all your orders and the current status of each ordered item.

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Question:
#59356

How to unrecieve an order.

I was tracking my order and so I hit continue tracking. However it said ‘received’ just above my order and I am afraid that my order will not come

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by #1966754

According to the Light in The Box support section, if you have not received your order, you can contact the Light in The Box customer care team for assistance:
  • sign in to your account at lightinthebox.com;
  • click on My Orders;
  • click on the order you need help with;
  • clicking on 'Missing or wrong products';
  • fill in the online form.

Customer service should respond to you within 24 hours.

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