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Karla d Dgu

Coupon

Top question

Í have a coupon 90% 01-01-2019 but when a use it I get 10% reduction how come??? , please anser my question, greetings

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5 comments
Gurpreet S Syz

I order my clothes yesterday so when I *** get my tracking number I’m so pissed by you guys sent me your customer service contact number you guys *** put wrong number everywhere

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PissedConsumer Official
On Behalf of PissedConsumer Help Center
On Behalf of PissedConsumer Help Center

This issue seems to be quite popular with LightInTheBox. The LightInTheBox Shopping Wiki states that coupons can be used on any purchased items from LightInTheBox.com or MiniInTheBox.com. All coupons have a minimum purchase requirement. You should make sure that your order amount exceeds the minimum purchase requirement to use coupons. Please note that they are non-refundable once used.
If you have any problems with your coupons, you may contact the LightInTheBox Customer Service. Log in to My Orders and click on the order you need help with. From the detailed order page, you can request help by submitting a Customer Service ticket. The company normally responds to all tickets within 1 business day. You may check the LightInTheBox Customer Service Guide https://www.lightinthebox.com/knowledge-base/c1192/a2974.html for more details.

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Guest

I ordered no dec 12, two dog outfits never received them 15 days ago,where is it,and I never got a ticket or a tracking so could you sent me information, or zbucci4594@***.com. email me

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Guest

I placed my order in May the 16th and they advised the order will take 5-7 working days and only after a few emails sent through as my order was not reaching me out, was advised the order will take 30 days. Wait...I'm not done! its almost a month now and when i follow up with them, they advised it might take 2-4 MONTHS!!

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Guest

Oh *** no and I'm waiting on Christmas orders that say by the 19th - 28th and my coupon used didn't reduce anything with over $15 in fees and shipping

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Smitha N Lsl
Verified Reviewer

Why am I charged custom duty when I already paid for shipment

Why am I charged custom duty when I already paid for shipment? Custom duty charged is almost 50% of the clothing purchased

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1 comment
Linda J Krz

My name is Lindajackson I sent a order back in April and have heard nothing from yall yet I would love to have the refund the refund is 146.00 plus taxes I don't really don't no how many taxes the mother of bride two piece a line mother of bride dress wedding guest church the dress was 129.00 color is blush now the dress is on sale for 117.79when I order it it was not on sale I got it at the regular price please sent the refund back to ppaypal that who I order it through it was in noverp

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Rebbeca Wwi

Why is my account frozen please I can not order things I also paid for orders that weee canceled how...

Why is my account frozen please I can not order things I also paid for orders that weee canceled how do I get them

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1 comment
Gloria M Glw

I will not make a second mistake with this company. It looks to good to be ture. It is difficult to to get to these peopke and tgey realky don't card thry just want to hold on to yoyr cash. Never again will l ever order from them again I have learned mylesson.

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Loretha F Xwd
Verified Reviewer

I received my order but clothes are not true to size

I received my order but clothes are not true to size. I've emailed customer service about it with no reply.

I want a refund for the entire order. How do I go about getting a refund?

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1 comment
Darren C Icl

The coat does not fit please refund me. Thanks 444444****444444****444444****444444****4444****==================================================================================================

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Gwen P Lja

I pud for a wug PayPal credit.

I have ordered a wig & paid. I have proof as I paid by PayPal credit.

The wig didn't arrive. I checked my order.

It says I haven't paid which is wrong I payed & have proof. Where is my order !

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1 comment
Gwen P Lja

I ordered & paid for a wig it hasn't arrived I have proof of payment by pa ypale credit I looked at my orders through you. You say I haven't paid where is my order

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Santina A
Verified Reviewer

Why do I have no order confirmation

I ordered a gold tshirt on the 27th of September and sent a payment of 41.40 through PayPal I have not received any confirmation email about this order

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1 comment
Guest

Same here no email confirmation and no answers to my emails and when I go and check my order it says no orders but my payment has gone thru

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Roxanne R Yei

How can I get a refund?

I need to return my order. Can you help me please I've been trying for months now and noone is getting back to me

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1 comment
Pria Cgh

Hi I’d like a refund for black shorts 2 in 1 Womens 2 in 1 basic shorts running skirt xl for £19.85 PayPalled from me on 28 May. Looking forward to hearing from u.

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Heather B Mpl
Verified Reviewer

I didn’t get conformation email

I have received my purchase but wish to return but I have no email confirmation can you please advise how to return

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1 comment
Sumia C

Hi I have not recieved a confirmation email for a purchase I made nearly 10 days ago. I have not received my item also. The money has been taken from my bank account Sumia chaudhry 19 heron close Blackburn Bb1 8nu

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Louise W Xhy

Where is my parcel

Where is my parcel

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1 comment
Irene Moore

Shopping Expert

As stated at lightinthebox.com, you should be able to track the status of your order in your Light In The Box account:
  • go to 'My Account';
  • click on 'My Orders';
  • there you should view all your orders and the current status of each ordered item.

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Isabel O Taz

How to unrecieve an order

I was tracking my order and so I hit continue tracking. However it said ‘received’ just above my order and I am afraid that my order will not come

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1 comment
Irene Moore

Shopping Expert

According to the Light in The Box support section, if you have not received your order, you can contact the Light in The Box customer care team for assistance:
  • sign in to your account at lightinthebox.com;
  • click on My Orders;
  • click on the order you need help with;
  • clicking on 'Missing or wrong products';
  • fill in the online form.

Customer service should respond to you within 24 hours.

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APRIL G Khs
Verified Reviewer

How to get my refund

I ordered four items in the amount of $93.05 and I cannot get a hold of anybody to tell me where is my items or give me my refund back these are present for my son for Christmas and birthday and they’re not here I really need someone to help me get my money back. I am disabled I get a small check monthly I can’t afford to lose the $93.05 I really need that back if I’m not getting my items

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1 comment
Irene Moore

Shopping Expert

According to the Light In The Box help section, you can check the status of your order by following these steps:
  • sign in to your Light In The Box account at lightinthebox.com;
  • click on My Orders;
  • there you should be able to view all your orders and the current status of each ordered item.

The Light In The Box cancellation policy states that the orders may be canceled for a full refund at any time until the order is shipped.
To get more information about your order, please contact the Light In The Box customer care team:
  • via the support form on the Light In The Box contact us page.

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vincy m

how can i get my refund money

i order one gown bt its showinh my order is cancel so how can i get my refund n in how many days

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1 comment
Irene Moore

Shopping Expert

According to the Light In The Box refund policy, the time it takes to receive your refund will differ based on the payment method you used:
  • Credit/Debit Card - it usually takes 7-45 days for your credit card company to process the refund and credit your account;
  • PayPal - if you are a registered PayPal member, your refund should be completed instantly, if you are an unregistered PayPal user, it usually takes 7-45 days for PayPal to process your refund and return the money to your credit card account;
  • Wire Transfer - you should contact your bank for details.

To get more information about the status of your refund, please contact the Light In The Box customer care team:
  • via the company's social networks;
  • via the support form on the Light In The Box Contact us page.

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Leah H Dfc

Will anyone reply to me and how do I get my refund

This product has not arrived it says it’s been received but I can assure you it hasn’t I have been waiting over 2 months for this item now , and I would either like it re sent or a full refund , I have tried over and over again to get in touch with someone from this company and I have had no luck what so ever so it would be in your best interest to reply and give me some sort of explanation on where my order is Thanks Leah

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Ngaire H

Hi Leah, Did you pay via PayPal? If so you can use their resolution service to get a refund. I almost did and then my item turned up.

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Haregwa T

I want to know when is my order come in ? This is my confirmation number 200502****202698.

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1 comment
Ann McDonald

Shopping Expert

According to Light In The Box shipping policy delivery normally takes 2-5 business days. You can calculate a delivery estimate by taking the processing time for your order and adding the transit time based on the shipping method you've chosen. To check the status of your package, please click on the link in the email you get and it will redirect you to UPS, DHL or other shipping vendor's website.

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Alice D Nyp
Verified Reviewer

Can I cancel the order?

No respond about the order as of yet for order #200409****718282 What happened to the order and why is there no customer service number to check. These items are for a church. I certainly hope this is not a scam

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1 comment
Irene Moore

Shopping Expert

According to the Light In the Box Help section, most of the company products can be canceled up until they are shipped for a full refund.
If your order status is "Draft" or "Pending", you can delete/cancel your order by yourself.
If your order status is “Processing”, you can select “Cancel this order” to cancel your order.
Unfortunately, once an order has been shipped, it can no longer be canceled.
Please follow the instructions below to cancel your order (order status is processing):
  • Sign into “My Account” and click “My Orders";
  • Click on the order number that you would like to cancel;
  • Click “Cancel this order” located at the bottom of the Order Details page to proceed with the cancellation.

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Karen K Cfr
Verified Reviewer

How fast can I receive my order

Hi i need to know if I purchase a dress today February 28 could I get it before March 6 if I pay extra for delivery

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1 comment
Ann McDonald

Shopping Expert

According to Light In The Box shipping policy delivery normally takes 2-5 business days.

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Mari e Vzk

How do i send an item back and geta refund?

I ordered a pairvof trousers but they are too small. Where and how do i send my item back as there was no returns slip inside the package? Mari evans

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1 comment
Irene Moore

Shopping Expert

According to the LightInTheBox return policy, items that can be returned/refunded or exchanged within 7 days of receiving are as follows:
  • Items have not met your expectation;
  • Items are unwashed, unworn, unused, with tags and unaltered.

Please note that the customer is responsible for the return shipping cost.
LightInTheBox does not accept returns of items outside the 30 days warranty time-frame. The LightInTheBox return policy also states that you should send your returning products to the warehouse in China. Please contact the LightInTheBox customer care team prior to returning the items by submitting a ticket to obtain a Product Return Form with the related returns address.
The refund should be issued to your LightInTheBox Credit Account. You can either use credits to pay for new order or withdraw it to the original account/card you paid earlier. The original shipping fee and insurance are non-refundable. If you want to return the product, please confirm that you’ve received your package, by clicking 'Order Received' in your LightInTheBox account. Then submit a 'Return or Exchange' ticket. After you submit your ticket, the LightInTheBox customer service should approve your return request according to their policy, warranty, product status and the proof you provided.

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Bessie P Fea

Does the 18'' NPK doll's eyes open and shut or is it permanently shut?

I need to get specific information on the NPK 18'' DOLL which is on offer at $57.00. I desperately need to know whether the EYES on the doll OPEN AND SHUT, or IS IT PERMANENTLY SHUT?

Let me have your reply ASAP. I have tried all means to get in touch with you but to no avail.

Thank you. Bessie Phua

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Irene Moore

Shopping Expert

Unfortunately, the Light In The Box website does not provide any information about if the eyes should open or always be shut. Please contact the Light In The Box customer care team for assistance. You may reach out to them by email at litbcs@lightinthebox.com or by submitting a support ticket at lightinthebox.com. You may also try to get assistance via the Light In The Box social networks.

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Thomas H Ksi

No confirmation of my purchase

I have had no confirmation of my order for a watch ordered on 23rd Nov 2019 although PayPal have received payment

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1 comment
Ann McDonald

Shopping Expert

According to Light In The Box FAQs, when your order is processed and shipped to you, you will get an email with shipping confirmation and tracking number. Please check your email and spam folder.

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Rezvan A

How can I get my order number?

I received my orders last wednesday but they're not fit. I ordered online then created an account that's why I don't have any order number in my account. please help me I wanna exchange my order but I can't because I don't have any order in my account.

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1 comment
Ann McDonald

Shopping Expert

According to Light In The Box return policy, you can return the item that didn't satisfy you within 7 days after you receive it. In order to make a return, you should submit a ticket to Light In The Box customer service and receive instructions from them.

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