Richmond, Victoria County
Not resolved
2.3
Details
0 comments

I purchased a dress from them a few weeks ago, once I had hit the order and payment button I realised I had order the wrong size. I promptly emailed them requesting a refund or please exchange for larger size.

My responses were in Chinese, which obviously I don't understand.

The dress arrived in the smaller size, on top of not getting the size right the dress is damaged, I have tried emailing them again to no avail, all responses are in Chinese. It states go to order status, well I didn't have an account with them when I had ordered it so there is no status.

I have no idea where I take this from here, I am hoping as I paid by paypal that they can help.

Angry customer, but nice dress if it fit.

Product or Service Mentioned: Dress.

Reason of review: Damaged or defective.

Monetary Loss: $43.

Preferred solution: Full refund.

Light In The Box Cons: How i cannot send them an email to get my faulty dress refunded, No cutomer service.

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