Light In The Box - Payd money, order cancelled, no support, hoping to have my money back

1222 of 1694 Light In The Box reviews

I made an order of 270$

After one day, they delete my order without any appreciable reason, and without a way of replying them. And they wrote me "you will get back your money a.s.a.p."

No way to call them, no email for support, for them the ticket is "closed" so no way to contact them also using the site.

For now i just suspect i lost 270$ !! and this is not little money. And also if one far day the money will come back, sure, i lost a lot of time.

Order id: 150218170011799664

I tried to open another ticket, not regarding the order, and they bounced me with a message like "if your order is opened you can open a ticket at thi address". But no way to have a minimal of support for an order that they decided to close.

Never buy from them !

This review is a subjective opinion of a user.
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More Review Details

Customer service

  • What I liked
    • Wide selection
  • What I disliked
    • No way to contact a human
    • Horrible customer service

Reason of review:
Poor customer service
Preferred solution:
Deliver product or service ordered
Monetary loss:
Product or service
Review category
review #599573
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1222 of 1694 Light In The Box reviews

Feb 17, 2016 #1113164

Hope you payed through paypal as it protects you 100 percent this company is a scam

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