Sintra, Lisbon
Not resolved
Additional Fees
Diversity of Products or Services
1 comment

It is next to impossible to find out where this company is located.

I am an expat living in Portugal. Anything that comes from outside of the European Union causes problems, time wasting and expensive custom duties.

I only discovered by accident that they were not in the European Union. I cancelled my order immediately and got my money back but all the ebay sellers should be compelled to indicate in which country they are and/or they are shipping from. It makes and enormous difference. The only thing we safely order from outside the EU are books. so be careful!

This reviewer shared experience about "they are not transparent" and wants this business to "this company should clearly state where they are located. the fact that they don't is they know that many europeans will not want to order from outside of the eu". The author is overall dissatisfied with Light In The Box. The most disappointing about a product or service from Light In The Box was lack of disclosure Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

This person also mentioned the following company Zulily that you may also consider. Also, you can continue reading comments about Light In The Box.

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Hong Kong, Hong Kong, Hong Kong #1217700

Usually customers can submit tickets to Customer Service on the website and will be replied within 24 hours guaranteed. Here is the guide of how to subtmit ticket. 【NOTE】If you don't know how wo submit a ticket and want to post a review here.

Please kindly clarify the problem with the Order Number and details. The supervisor will create a ticket for you within 24 hours as long as we can locate your order.

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