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First, there is no contact phone number, and once they have your money, they will only issue store credit.They sent me the wrong size Asics sneakers.

I had ordered a size 9, 42.5, men's. They sent a pair of 42, 8.5.

When I asked to return the sneakers, they told me that I ordered a Chinese size. They will not accept a return.

Why would I do that to receive sneakers in the USA?

This is clearly a bogus and false leading company.I had to send photo documentation for the return, which I did, and I had no idea that these sneakers were coming from China.

This reviewer shared experience about return, exchange or cancellation policy and wants this business to issue a full refund as the author lost $66. This person is overall dissatisfied with Light In The Box. The most disappointing about light in the box shipping service at Light In The Box was i feel scammed and impossible to deal with, lack of return and customer service did not happen , but reviewer liked pricing. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

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