Light In The Box Shipping Service Review from Detroit, Michigan

76 of 1694 Light In The Box reviews

I have had a terrible experience with light in the box!I paid (Oct.

12) for item with express expedited shipping (3-4 business days) (1-3 days for processing). I have tried many many times to track item through the link but I only get " has been shipped "- no details except to say that if item is not delivered by Nov. 14 then to contact them. I have also gotten a response from customer service with the same link and an auto-reply.

Very frustrated. I wish I would have order item from ANY other company but now it's too late.

I found this company because their ads pop up everywhere- google, yahoo, keywords & tags.They should get a MINUS 5 STAR rating.

This review is a subjective opinion of a user.
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Reason of review:
Order processing issue
Product or service
Light In The Box Online Order
Review category
Auctions and Internet Stores
review #941139
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76 of 1694 Light In The Box reviews

Oct 24, 2016 #1231107

Light In The Box verified representative

Usually customers can submit tickets to Customer Service on the website and will be replied within 24 hours guaranteed. Here is the guide of how to subtmit ticket. 【NOTE】If you don't know how wo submit a ticket and want to post a review here. Please kindly clarify the problem with the Order Number and details. The supervisor will create a ticket for you within 24 hours as long as we can locate your order.

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