Product: Light In The Box Shipping Service Clear all filters (223 of 223 reviews match)
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Bottom line is always "wait another 30" or so days. The latest is that no refund will be processed until an investigation into the shipping problem has been completed - another 1 to 2 months. Now that I look into this company I see the same complaint repeated over and over. Beware of Light In The Box...
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2.3
Product
Light In The Box Shipping Service
I didn't like
  • No refund
  • No product received
#1164559
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I bought a phone for light in the box website and its been more that 40 days that *** hasn't delivered. Contact to their costumer service and they asked me to be patient for another 20 days? WTF? 2 months for a less than 200 gram parcel? what type of delivery is that?...
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1.0
Product
Light In The Box Shipping Service
#1164377
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Purchased two pairs of shoes on December 15. Package tracked until 12/19 where it showed it was still overseas. Did not track at all until a couple of days ago when it all of a sudden showed "received" after I filed a claim without credit card company.i attempted to...
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1.0
Product
Light In The Box Shipping Service
#1160960
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Light In The Box - Fake company don’t buy

#1165338
I’ve ordered my jumper since November 2017 and now January 9 still havent got it sent several emails but no reply and no customer service contact number and I paid for express delivery it was 3-5 days which was a lie it’s been 2 months no jumper
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Light In The Box - Did not receive my order
1/1

Light In The Box - Did not receive my order

#1162511
Did not receive my order hi my name is jackleen scobie I’ve ordered three waterproof smart phone watches with GPS for the kids I’ve ordered blue and I green and pink and it’s been over months and I have not received anything about payments have been taken out of my account contact number is 0488 787 318 not happy customer you’ve taken my money Out of my account
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Light In The Box - Lightinbox is a scam

#1161538
I ordered a PSP NES in December on the 20th of 2017 and I still haven't received my order and they have no contact information they say submit a ticket and they send a email back saying it's resolved but I still haven't received my order!!!
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Light In The Box - Jxd 523 drone
1/1

Light In The Box - Jxd 523 drone

#1161028
1.0
Details
I have purchased drone jxd523. I did not getting any details
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Customer service
Delivery Service
After 40 working days I still have not received my product.This is their last response to me: Order # 1711181726196747 We are sorry to tell you that your package might be slightly delayed. Because it is shipped by post office, it needs to be transferred between the...
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1.4
Product
Light In The Box Shipping Service
I didn't like
  • Response to customers
#1160030
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I placed an order on 10/9/17.It was shipped from LITB on 10/11/17, and I received it on 10/14/17. I didn’t like it. Their website notes “14 day satisfaction guarantee” so I sent it back, following the instructions described on their website. Returns are not easy and...
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jcweb
jcweb

I don't plan to after all the crap I went through just to get a response from them. I had to make an order that I couldn't pay for in order to get that all mighty Customer ord...

1.0
Product
Light In The Box Shipping Service
I didn't like
  • Not being able to get service
#1144241
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I ordered in plenty of time to beat the holiday rush. I have ordered from other companies and the products have come from China within the 14 days that Light in the Box claims their orders will be received. I placed 3 orders with a different company on Nov 20 and they...
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2.1
Product
Light In The Box Shipping Service
I liked
  • First order
I didn't like
  • Lack of customer service on subsequent orders
#1143467
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I placed an order on 11/2/17 with 5-8 day shipping.I'm still waiting for my order. I started a ticket with the company complaining. They keep giving me the run around saying they had problems with the first carrier so they tried another company. Then there was a...
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Anonymous
vince

I made an order on 7th Sept 2017, It was shipped 17/9/17. It's now 3/12/17. No sign of the order, only excuses

1.0
Product
Light In The Box Shipping Service
#1140310
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I ordered from them 4 clothing accessories which turned to be as promised and seen in the fotos.My problem was the customer services about import duties and taxes. I paid the insurance for that just in case. Despite my shipping choice of global postal service they...
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1.0
Product
Light In The Box Shipping Service
I didn't like
  • Way they treat their customers
#1140220
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My shoes Where supposed to arrive after one week. When I sent request the seller cant even answer If the sent My shoes. Company that recived My money dont even give proper only that I shoul contact seller. Lightinthebox is responsible I payed CN 65 around 70euro or 80...
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Product
Light In The Box Shipping Service
I didn't like
  • No respons to my complain
#1125275
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Hi i ordered girls sneaker led shoes for my daughter on 28th of october 2017 the Order #25782664 from the app which i downloaded from google store and logged in with my google account the i also received an email confirmation for the payment on my email address...
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Product
Light In The Box Shipping Service
#1124914
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