Light In The Box - Review in Auctions and Internet Stores category from Hyde, Tameside

We ordered a number of dresses through this company and paid what were referred to as "shipping costs". Once the goods arrived and we sent one poorly made dress back, we received a bill from DHL for unpaid Duty and VAT of £103. This charge wasn't made clear to us at all during ordering and it is ludicrous that this is allowed to happen

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Delivery Service
Exchange, Refund and Cancellation Policy
Customer service
Price Affordability
Turnaround Time
Additional Fees
Product or Service Quality
Discounts and Special Offers
Privacy and Data Security
Billing Practices
Diversity of Products or Services
Advertised vs Delivered

Reason of review:
Problems with payment
Review category
Auctions and Internet Stores
review #918604 by
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