Light In The Box Express Shipping Service Review from Staten Island, New York

Update added by user May 05

Still have not received my earings customer service does not care refuse to give me what I paid for this company is the worst never order from them they are scam artists and thiefs just take your many charge fir express shipping and send what they want when they want

Original review posted by user May 04

Placed orde 4/11/16 paid for it immediately was supposed to have express shipping order arrived weeks layer i ordered earrings they sent me a ring they refuse to correct there mistake they keep giving me the same answer when they get ring back they will send me earrings i told them i have no way to orint a lable and they refuse to send me what i ordered and paid for

This review is a subjective opinion of a user.
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Privacy and Data Security
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Turnaround Time
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Advertised vs Delivered
Product or Service Quality
Billing Practices
Additional Fees

Reason of review:
Order processing issue
Product or service
Online Order
Review category
Auctions and Internet Stores
review #841472 by

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May 11 #1157193

Light In The Box verified representative

This is Pinni from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=12666562# in our ticket center and provide a solution for your case. please log in your mini in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

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May 11 #1157394 Ventura, California

I have an order my number is #1788507. Can you tell me when I will receive it? It said 5-8 days and I have seen nothing.

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May 12 #1157750

Light In The Box verified representative

dear customer the order number you ordered is incorrect.
you may log in and submit a ticket to contact our customer service for help. Here is how you can contact them:

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