Product: Light In The Box Customer Care Clear all filters (163 of 163 reviews match)
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Light In The Box - No customer service

1.0
Details
I have a reward that I can cash in by placing an order that's about to expire tomorrow. I have my email address and password, but suddenly my password doesn't work. When I click on a forgot your password link, it says it will send me a new password, but it doesn't. My reward expires tomorrow and I really wanted to place my order today.
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Review
#1706469 Review #1706469 is a subjective opinion of poster.
Service
Light In The Box Customer Care
Pros
  • Good merchandise
Cons
  • Cannot contact them
Reason of review
Poor customer service
Loss
$34
Preferred solution
Never received new password. Contact me so I can place my order and apply my rewards before it expires today

Light In The Box - Purchase items and cannot get information on my purchases

I made 4 purchases with lightinthebox on 17th, 18th, 20th and 22nd September 2019. Only my purchase on the 20th was delivered. I have tried to find out about my other purchase but their website only showing 1 order which is the one that was delivered. I have 3 order numbers and can't get no answer. I am so very frustrated with light in the box as a first time customer I will never buy from them again I feel I have been robbed. Sharon Garnett
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Review
#1695960 Review #1695960 is a subjective opinion of poster.
Service
Light In The Box Customer Care
Reason of review
Poor customer service

Light In The Box - Dress

4.0
Details
Light In The Box - Dress
I had a dress come awhile back , it was damaged it had hole in back, you send me message said not to send it back you would take care of it , it’s been months still haven’t heard anything or got the dress back,
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Review
#1687961 Review #1687961 is a subjective opinion of poster.
Service
Light In The Box Customer Care
Pros
  • Looks nice on the web page
  • Produts just what i wanted
Cons
  • Website photos do not show you the type of cheap material
Reason of review
Bad quality
Loss
$27
Preferred solution
Deliver product or service ordered

Light In The Box - Material

What material is in Herr Dragkedja Sling axelremsväska Ensfärgat Gul / Mörkbrun / Höst vinter #07065932
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Review
#1681333 Review #1681333 is a subjective opinion of poster.
Service
Light In The Box Customer Care
Pros
  • Fast

Light In The Box in Johannesburg, Gauteng - Pending

1.0
Details
I placed an order on the 13 and today its the 16th but it the status shows pending and not paid,how long does it take Cry
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Review
#1681302 Review #1681302 is a subjective opinion of poster.
Service
Light In The Box Customer Care

Light In The Box - Very frustrating trying to return item

Impossible to return item..Customer care non existent..
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Review
#1681088 Review #1681088 is a subjective opinion of poster.
Service
Light In The Box Customer Care
Cons
  • That i cannot return my items
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Exchange for bigger size

Light In The Box - Haven't received my order nr 1907151133501393.

On 15 july i order some shoes worth 190euro. The order nr is 1907151133501393. Up till now i haven't received it yet. Always different stories. They told me it is at ĎHL. All is not true. DHL told me they did not received anything from lightinbox. They sent the code but without the Package. This is puur fraude I need my money as soon as possible ortherwise i will report to Police and let the law take it course. I can't take the stress no more. I have all the evident to verify it. This is puur internet fraude.
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Review
#1680438 Review #1680438 is a subjective opinion of poster.
Service
Light In The Box Customer Care
Pros
  • Need purchase order
  • Range of goods
Reason of review
Problem with delivery
Loss
$190
Preferred solution
Full refund

Light In The Box - Palate makeup set

Postman could not deliver this parcel to me today as there was not enough postage on the parcel. I paid £10.97 for delivery please explain why I am having to pay another £12.80 to get my parcel. Gill Head
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Review
#1677508 Review #1677508 is a subjective opinion of poster.
Service
Light In The Box Customer Care
Cons
  • No email
Reason of review
Problem with delivery
Preferred solution
Credit me with £12.80

Light In The Box in Glasgow, Scotland - No infirmation

1.6
Details
I made an order two weeks ago I have no idea when it will be here . It seems there is b no one to contact and when I go into my orders it says I have no orders .. feeling dissapointed
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Review
#1676542 Review #1676542 is a subjective opinion of poster.
Service
Light In The Box Customer Care

Contact Light In The Box Customer Service

Mailing Address:
LightInTheBox.com
No. 141 Des Voeux Road Central
Hongkong, Hainan
China
All Light In The Box Contacts

Light In The Box Reviews

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Light In The Box reviews

Light In The Box - Annoyed

1.5
Details
Extremely annoyed. Have contacted customer services several times about exchanging my order for a bigger size.i sent my order back 3 weeks ago with all relevant information. Order no. My details .customer services cant find my return and cant evan find my original order ! So im £26 worse off and very ver annoyed
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Review
#1665430 Review #1665430 is a subjective opinion of poster.
Service
Light In The Box Customer Care
Cons
  • Customer service they were not helpful
  • Lying policies on returns of garments
Reason of review
Poor customer service
Loss
$26
Preferred solution
Full refund