Product: Light In The Box Customer Care Clear all filters (55 of 55 reviews match)
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I had 3 different orders I received from Light in the Box, but the quality of the product I ordered was so bad, I had to return everything. I have done everything the customer service guide requests to process the return, but have not received my refund of over $600...
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1.0
Product
Light In The Box Customer Care
I didn't like
  • Have not received refund
  • Getting ripped off
  • Horrible customer service
#1109109
They suck!Don't order from this company! And they delete bad reviews from their website - lesson learned - don't just read the reviews on a website promoting itself. They don't cancel orders as they say they will and then tell you it will be too expensive to return so...
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1.0
Product
Light In The Box Customer Care
#1083245
I cannot get reply for a ship to address to return unwanted item
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Anonymous
BLX

Same problem....it says to go into MY ORDER and get a ticket....item was no longer listed so unable to do a ticket for return. I emailed back but no response...no # listed to...

1.0
Product
Light In The Box Customer Care
#1065590

Light In The Box - It's big problem customer service. I think no one found prop

#1093159
Im Mahmud reza chowdhury. I return one shoe 23.08.2017. posted uk recoded deliver.Means nextday deliver. But no one contract with me. I paid by paypal mahmudrezachowdhury75@gmail.com
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Light In The Box Customer Care Review

#982872
1.0
Details
I have asked to be taken off email list about dozen times and they still keep haunting me
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website

Light In The Box Customer Care Review

#976201
Terrible waste of time trying to communicate with these people. They want a picture of the barcode and item they sent because they sent the wrong size. You can't attache any pics with your phone, so you have to go on the computer. Then after doing that they don't even respond. I will becontacting paypal so that they no longer do business with these people
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Light In The Box Customer Care Review

#944783
2.0
Details
This company are Chinese and totally unscrupulous. Delivery takes WEEKS. Any good reviews on line are obviously fake as they are in poor English. Do not use this company.
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Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Warranty
Website
On their web site my order of flowers is showing I have nothing in my shopping basket. They are very difficult to contact. I have just sent them an email today 20-04-2014 I will update this review as to how quick they respond. I have read lots of the reviews so many...
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1.8
Product
Light In The Box Customer Care
I didn't like
  • Difficult to reach customer service
#1036732
This company is dishonest and will not listen to customers.I have been trying to get my money back and they refuse based on dishonest advertising. Here is what they did to me: My future wife purchased some wedding stuff on Feb 26th. I should have known right then and...
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1.0
Product
Light In The Box Customer Care
I didn't like
  • Unable to contact directly and return and refund issue
#1027113
Before Xmas, I bought a present for my visiting granddaughter, for which I was then asked to pay a customs charge before I could receive it, which was more than I had paid for the item!I queried this and they offered to refund this charge, which they agreed I should...
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Anonymous
Anonymous

Despite contacting PayPal and Light in the Box about this non-refund, I have not heard another word. This item has cost me a fortune through no fault of my own and I am very a...

1.9
Product
Light In The Box Customer Care
#990326
The worst negative experience of shopping ever.I was promised a full refund of my purchase plus my return shipping cost and after many attempts and the involvement of paypal I received part refund but still have not recovered the $62 97 return shipping cost even though...
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Product
Light In The Box Customer Care
#983973
Ordered 7.5 watt bulbs on Dec 5th still waiting no response from company dishonest and no customer service
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Anonymous
Anonymous

Has anyone found a way to contact customer service for this rip off company? I want an answer if anyone has any idea where this company is and how to contact them or place a ...

1.0
Product
Light In The Box Customer Care
#983023
They took my payment and cancelled my order without my knowledge and now there's no way to contact them unless I 'buy' something else.I placed the order 2 weeks ago and have been checking on the status each day, but today I looked and it said there was no orders, then...
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1.1
Product
Light In The Box Customer Care
I liked
  • Items for sale
I didn't like
  • That they took my money and cancelled my order
  • No contact to customer service
  • No phone number
#981153
This is so *** I have try four times to get this information and at the end they ask you again for your e-mail and password and now is telling me I don't exist, this is so Incredible *** to get what you paid for and not received .But to collect you people are so fast....
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Anonymous
Grant

Lightinthebox is a sick company and I feel very sorry for your issue. I too am having an issue with them but I will fight this terrible company to the bitter end.

2.4
Product
Light In The Box Customer Care
#979014