Product: Light In The Box Customer Care Clear all filters (60 of 60 reviews match)
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I recently bought a 600 aud drone from this company.I received it but with the wrong transmitter, then the problems started first off its impossible to find the right ticket for customer service. I wanted to keep the drone and just wanted a refund or exchange of...
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1.1
Product
Light In The Box Customer Care
#1141563
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I purchased some clothing for a cruise a month before the trip, so Text customer service to cancel the order...well they sent the order any way. Ok, I opened the package I thought there was something in there I might like. Well every thing was too small, so I sent in...
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2.2
Product
Light In The Box Customer Care
I didn't like
  • I do not like that there is no return address
  • No phone number to reach customer service
  • No way to contact a human
#1133182
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I had 3 different orders I received from Light in the Box, but the quality of the product I ordered was so bad, I had to return everything. I have done everything the customer service guide requests to process the return, but have not received my refund of over $600...
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1.0
Product
Light In The Box Customer Care
I didn't like
  • Have not received refund
  • Getting ripped off
  • No transparency
#1109109
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Light In The Box - Need to exchange size on dog clothes

#1136509
1.7
Details
Tryed multiple times to contact company for size exchange on puppy clothes.please send instructions. Clothes too small.
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Light In The Box - Don't waste your money

#1129761
1.0
Details
As if the poor quality of the merchandise wasnt enough, add in the HORRIBLE customer service!! Awful experience! Trust me, their prices are dirt cheap for a reason, you get what you pay for!!
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Advertised vs Delivered
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Delivery Service
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Diversity of Products or Services
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Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
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Light In The Box - It's big problem customer service. I think no one found prop

#1093159
Im Mahmud reza chowdhury. I return one shoe 23.08.2017. posted uk recoded deliver.Means nextday deliver. But no one contract with me. I paid by paypal mahmudrezachowdhury75@gmail.com
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Light In The Box Customer Care Review

#982872
1.0
Details
I have asked to be taken off email list about dozen times and they still keep haunting me
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
They suck!Don't order from this company! And they delete bad reviews from their website - lesson learned - don't just read the reviews on a website promoting itself. They don't cancel orders as they say they will and then tell you it will be too expensive to return so...
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1.0
Product
Light In The Box Customer Care
#1083245
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I cannot get reply for a ship to address to return unwanted item
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Anonymous
BLX

Same problem....it says to go into MY ORDER and get a ticket....item was no longer listed so unable to do a ticket for return. I emailed back but no response...no # listed to...

1.0
Product
Light In The Box Customer Care
#1065590
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On their web site my order of flowers is showing I have nothing in my shopping basket. They are very difficult to contact. I have just sent them an email today 20-04-2014 I will update this review as to how quick they respond. I have read lots of the reviews so many...
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1.8
Product
Light In The Box Customer Care
I didn't like
  • Difficult to reach customer service
#1036732
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This company is dishonest and will not listen to customers.I have been trying to get my money back and they refuse based on dishonest advertising. Here is what they did to me: My future wife purchased some wedding stuff on Feb 26th. I should have known right then and...
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1.0
Product
Light In The Box Customer Care
I didn't like
  • Unable to contact directly and return and refund issue
#1027113
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Before Xmas, I bought a present for my visiting granddaughter, for which I was then asked to pay a customs charge before I could receive it, which was more than I had paid for the item!I queried this and they offered to refund this charge, which they agreed I should...
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Anonymous
Anonymous

Despite contacting PayPal and Light in the Box about this non-refund, I have not heard another word. This item has cost me a fortune through no fault of my own and I am very a...

1.9
Product
Light In The Box Customer Care
#990326
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The worst negative experience of shopping ever.I was promised a full refund of my purchase plus my return shipping cost and after many attempts and the involvement of paypal I received part refund but still have not recovered the $62 97 return shipping cost even though...
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Product
Light In The Box Customer Care
#983973
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Ordered 7.5 watt bulbs on Dec 5th still waiting no response from company dishonest and no customer service
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Anonymous
Anonymous

Has anyone found a way to contact customer service for this rip off company? I want an answer if anyone has any idea where this company is and how to contact them or place a ...

1.0
Product
Light In The Box Customer Care
#983023
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