Product: Light In The Box Customer Care Clear all filters (0 of 72 reviews match)
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Light In The Box - Order came to late

Order came too late! I don’t need it now and I would like to return it for a refund. How do I get a return label? Are how can I speak with someone directly. Need a label are phone call.
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Light In The Box Customer Care
#1326812
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Light In The Box - I’ve learnt my lesson the hard way. Do not order from LightInTheBox. Bogus company with no products.
Light In The Box - I’ve learnt my lesson the hard way. Do not order from LightInTheBox. Bogus company with no products.
Light In The Box - I’ve learnt my lesson the hard way. Do not order from LightInTheBox. Bogus company with no products.
November 16, 2017: I ordered Christmas presents (Hats) worth £155 from LightInTheBox. They were never delivered. After several weeks delay and several messages they said that there was a ‘missed delivery’ at my property and the order was returned a depot (this was a...
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1.0
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Light In The Box Customer Care
I didn't like
  • Have not received refund
  • Item not received
  • Customer service is a joke
#1248940
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Light In The Box - This is crap

Made my order tryed to track package but they won't let me asked for my shipping number so I sent pics of the whole transaction and they said it wasn't my shipping number even tho they sent me that #???? Can't get any answers idk this site is crap
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Light In The Box Customer Care
#1226129
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I ordered clothing for my granddaughter go Christmas, it came after Christmas! I immediately returned the package on January 4 2018. I have to this day not received my refund. I have only received run around from them and pay-pal! Very upset I don’t have 160.00 to give...
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Light In The Box Customer Care
#1221762
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I purchased some goods which arrived so late that I had to return them.I have not had any refund for the goods or the $16.00 it cost me to ship the goods back. Whenever I try to contact them - they just close the tickets with no response.... The goods were for my...
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1.0
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Light In The Box Customer Care
I didn't like
  • No cutomer service
  • Zero customer service
  • No email
#1213970
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Light In The Box - Worst ever

I ordered a wig on 01/27/18 but i mistakenly put in a wrong email address. Everything else is correct and i still have not received my order. I have texed the dam customer service and they are not responding. Please refund my money
1.0
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Light In The Box Customer Care
#1196354
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In November 2017 I ordered an item from this abominable site.The company gave a tracking code after I paid $106.29. After two months I wrote to them asking why the shipping process hadn't changed. They responded, telling me the item was not available. I asked for a...
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1.5
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Light In The Box Customer Care
#1193177
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They conveniently need your email to be confirmed in order to request an item exchange due to size, I never received an email from lightinthebox.com to confirm my email address on files, I have asked them to send me an email confirmation link and nothing, never heard...
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Anonymous
Virendrasinh dodiya

My account in old phone and forgot my old phone and order to not received and my new account to not show my order and payment complete in my order but not received

2.6
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Light In The Box Customer Care
#1180530
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Light In The Box - Customer support not replying

I am trying to contact them via site but no reply from them from last 31hrs. I sent a mail also. I paid inr.19k+ . I am feeling worried about that
3.0
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Discounts and Special Offers
Diversity of Products or Services
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Privacy and Data Security
Product or Service Quality
Turnaround Time
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Light In The Box Customer Care
#1180128
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Light In The Box - Customer service is impossible to contact

After placing my order I immediately tried to contact customer service. That didn't work. The dress will be far to small as I am size 12 in USA sizes. I ordered a size large but from the review I read it will be far to small. Shipping it back to China will cost more than the dress did. I want a credit for this transaction. Thank you, Ethel Casey Order number 27192959
1.0
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
Product
Light In The Box Customer Care
#1163899
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