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Updated by user Jun 21, 2022

Company fixed the issue and I have been provided with partial refund. They met me wth a generous discount, and I am impressed by the respond I got from Lightinthebox. I might even order from them again , especially if they improve the Norwegian version of their customer service site..

Original review posted by user Jun 10, 2022

I ordered dresses in the size according to the measuremets they gave. All dresses were much too big and I wanted to swap them - 2 in a smaller size and 2 return because they were not according to the pictures.

To send back, I have to o it one by one, and add a picture for each. I am used to send back to other companies if I am not satisfied and it has been som easy. Here it is completely impossible, and the Norwegian web-site is lousy translated so it is not possible to avigate.

I need to contact them, but thaat is impossible. I will complain to Klarna and cancel the purchase and never ever buy from this company again.ever buy from this company!N

Preferred solution: Let the company propose a solution.

Light In The Box Pros: Low prices.

Light In The Box Cons: Extreme lack of customer service.

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I am now satisfied with your solutions. Thank you very much!

Kristin D Imp
reply icon Replying to comment of Guest-2199528

I must admit I got too upset, but mostly because of your impossibly bad Norwegian web site which is totally useless. I RECOMMEND YOU STRONGLY to either use English or have a good translater do the job, because it is incomprehensible, and it is impossible to get an answer to questions there - or get any help at all.

The discounts you now have given me are very generous, thank you. Even if I can't swap the dresses to the right size , I will find use of them.

I'll review my review of the company. Thank you!

Light In The Box Response

Dear customer Thank you message us , If you need any customer service assistant, you may need to log in to your lightinthebox account via the official site. here is the guidance on how to contact customer service: After you submit the tickets, you will get a response within 24hours. Thank you for your understanding

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