I placed my order 12 days ago. I live in the US.
I still haven't received my order and when I went to their website- NO PHONE NUMBER! You have to "submit a ticket". They received payment but it is still being processed. There is no tracking number on my item, so I know it hasn't even been shipped.
I just want my money back. What a joke. I tried googling a customer service number which led me to this website- pissed consumer. Go figure.
If I had known there was no phone number or that they were located all the way in China, I would have just paid more money. This is a waste of my time and effort.
It should be considered fraud to not have a phone number on your website when you're selling merchandise. BS!
Review about: Light In The Box Shipping Service.
Reason of review: Order processing issue.
Monetary Loss: $15.
Preferred solution: Deliver product or service ordered.
I didn't like: Time it took to arrive.