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i am a new customer that shopped on line not knowing how long it takes for processing and shippment. found out after payment how long it takes for delivery, pls can you tell me who to get in touch with as the ordered iteams are needed for the 15th of may 2012,, tried the contact us and it is not helpful.

i will appreciate if a phone number is sent to me , to enable speak with someone as soon as possible.

this is very urgent and my wedding is on the 15th.

will appreciate your assistance. will be waiting for your imediate response

Location: Rennes, Brittany

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Guest

I dont like the term PISSED it is very very rude,, This company sent me 2 dud watches I reported this about a month ago ,,still no reply I have tried many times... it looks as if they dont want to contact me...I will try another way perhaps they will be banned from dealing in Australia...I have used the Net for many years and never had a problem until now..what a company .Regards to all the readers....it seems there are a lot of problems with this mob,,,regards Barry

Guest
reply icon Replying to comment of Guest-2131100

Just ordered hope it dont take long cant remember ordering befor

Jurney Cse

Order #4892**** Can you kindly assist with my order I placed an order on the 13th of September 2021 order number #4892****

Samantha J Ber

I placed a order and payed extra for shipping and itโ€™s. Not showing in my order history ?

This is very upsetting.

They should have a phone number or something other the. Robots running the website and app I need my dress before the 13th of this month still says pending ??wtf did I pay extra for then?

Guest

I shop clothes an I pay I wait 2 months

Guest

I placed an order in April (first time buyer) and itโ€™s now May 30th. My credit card has been charged and Iโ€™ve already paid for that bill and I still havenโ€™t received the items!

Thereโ€™s no number to call this is ridiculous! I will soon be contacting my C.C company to get my money back.

Guest

I ordered 4 adapters, itโ€™s been a month and I still havenโ€™t gotten them. I ordered them in April 22 under the name of Edgardo Contino with a visa

Guest

I ordered items I need for my business. Shipping said 3-5 business days.

I ordered April 9, 2020 and it is now May 1st ams my order is still showing processing. Are you kidding me?

Guest

I ordered from light in the box a dress this came on time. The problem I'm trying to solve is I gave my email address and from there I'm bombarded with advertisements from light in the box which fills my email in box up.

This is causing me so much inconvenience I don't know if anyone else is experiencing the same thing?

I've sent many email's to the company asking to stop emailing not had any correspondence back. Soooo frustrating!..

Guest
reply icon Replying to comment of Guest-1828642

this place is horrible. I went through a similar nightmare with them . I will never order from them again ever!!!!

Guest
reply icon Replying to comment of Guest-1848659

I am same way. I paid for my order for $72.00 dollars this November 12, 2020 and it said 3 to 4 days shipping.

It's been 12 days..so I will not order from this site again.

They never send a message saying they sent my order and when I check UPS I can't find my order either. This site is not good for me.

Irene Moore
Shopping Expert
Shipping and delivery policies are covered in the Light in the Box faq section. The Global Post Service is the cheapest option.

It may take up to 20 business days or 28 weekends. No tracking is provided.

The Global Postal Service with tracking is more suitable since it takes from 10 to 18 business days. Tracking is provided for an extra charge.

Expedited and priority shipping options are also available.

Please check out more details regarding this issue given in the article โ€œThe Best in Overseas Shopping: Light in the Box vs Gearbestโ€. If you need any assistance, you may try to reach out to Light in the Box Customer Service by email at litbcs@lightinthebox.com or via their social media networks.

Whitnee Pkc

I have been sent a confirmation of redelivery request. The address is clearly stated in the request, yet LITB have failed to deliver the belt and caused me all sorts of problems Reference number is 3-10086****9617 Date on card - Monday 19 August 2019 Name on card - L Harris Delivery address - 69 Ringley Road Whitefield Manchester M45 7LH Number of items - 1 email - lh@***.com tel - +447469 ****54 I cant get hold of anyone at LITB !!!!! I wish to make a complaint

Guest
reply icon Replying to comment of Whitnee Pkc

I have a similar complaint. My package was scheduled for delivery on 3/8/22.

Their tracking shows it had a failed delivery in a different city to mine on 3/8/22 because of a request for an address change. I made no such request. It then stated it was on the way to my city the same day. The courier advised that delivery would be after 16/8/22 (a distance of approx.

360 kms). Lightinthebox then advised me that because I had not picked up my package that on 13/8/22 it would be returned to China and that the fees would be deducted from the cost of my purchase, but that there would be no refund due company policy. There was an exchange of communications on their ticket function where they politely insisted that I was at fault for not collecting my package. They provided two โ€˜phone numbers for me to ring to resolve the problem.

After several hour-long waits on each it was not possible to speak to anyone. I cannot continue to โ€œspeakโ€ on the ticket function as it says I closed it. I did not. The local courier still insist that my package will be delivered after 16//8/22.

I have been left with the nasty uncertainty whether I will actually receive my package, with a long time lapse, or whether I will receive nothing and have lost a large sum of money. Totally unacceptable.

Guest

Good luck with that I ordered a dress for my granddaughters wedding and it came 3 months after it was suppose to. I ended up buying a dress somewhere else.

Ya anything you get from them and want to return goes to China. I was going to ship 3 things back to them and the shipping was mroe then the product. I will never shop with them again..

Its not a deal if you never get it and I also found out after receiving my items 3 months late that they are made very cheaply. So not a good place at all to shop..

Guest

Hi, I am still waiting for the order which consisted of a rain proof and a winter jacket for my dog.

Guest

I ordered two bags on your website on 13th of August 2018. Order No #3038****.

They said the process and the shipping will take 1-4 days.

I've not received any information concerning the shipping. I've sent many messages nut no response.

Guest

I returned my order for refund .ORDER#180325****655277 ORDER DATE March 25, 2018 TICKET#1825**** I have tried to reach customer service many times about this (REFUND) Why am I having such a difficult time getting a response. It seems to me I have been cut off accept for ads.

I would like my REFUND. delroyatkins@***.com

Guest

I have all the right ticket numbers for returning items, but nobody will give me the returning address so I can call DHL for collections this is nearly 2 weeks ago. I think robots are running this company as you can not get through to talk to anybody

Guest

I placed my order in Early February but none of the items I ordered arrived up to now. Please advice

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