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Ordered a dress 02/07/13. It is 03/20/13 and the dress still hasn't arrived.

The money was taken from my PayPal account the same day I ordered the dress. They say the dress was mailed the same day. After 2 weeks, I contacted them and they told me to log in and check my account. I did,, and it was like I didn't exist..

I did receive a refund for the total amount but the entire process chapped my butt... Then they have the stones to send me a customer survey. I fill it out,, hit the submit button and it tells me it is a non-reply address?????

Totally baffling..... NEVER AGAIN......

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Light In The Box Verified Representative

Dear Customer, Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system.

In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website.

Our customer service team will help you there. Thank you, LightInTheBox

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