You can make purchases without signing in or creating an account if you purchase using Pay Pal. Convenient, yes - but impossible to make returns or get refunds.

Pay Pal Guest purchases do not generate any order history on the site, therefor leaving you no reference for claims or inquiries. You cannot contact customer service without this information. You cannot make contact of any kind without this information. I tried pre-purchase customer service chat.

They where happy to acknowledge the problem and then simply ignore any additional questions.

Language barriers can be so helpful sometimes. Pretty slick way of making sure all sales are final.

Review about: Light In The Box Account.

Monetary Loss: $100.

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Tampa, Florida, United States #820530

Why do u advertise free shipping but u charged the same amount for product

Light In The Box Verified Representative

Dear Customer,

Thank you for sharing your shopping experience with us! We want to give you our most sincere apologies for not meeting your expectations while shopping at LightInTheBox.com. We would like to offer you a full refund, so please contact us with your order number at feedback[at]lightinthebox[dot]com.

Customer satisfaction is our #1 priority, we hope you could give us another chance to meet your shopping expectations!

Thank you,


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