Not resolved
Customer service
1 comment

I placed an order on 10/9/17. It was shipped from LITB on 10/11/17, and I received it on 10/14/17.

I didn’t like it. Their website notes “14 day satisfaction guarantee” so I sent it back, following the instructions described on their website. Returns are not easy and there is no U.S. phone number noted for help with the instructions.

Eventually I figured it out. Interestingly, returns are sent to Reno, NV. The item arrived at the destination on 10/27/17 (13 days after I received it).

I have not gotten a refund on my credit card. Again, there is no phone number to inquire about my refund.

Product or Service Mentioned: Light In The Box Shipping Service.

Reason of review: Poor customer service.

Monetary Loss: $63.

Preferred solution: Full refund.

I didn't like: Not being able to get service.

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I don't plan to after all the crap I went through just to get a response from them. I had to make an order that I couldn't pay for in order to get that all mighty Customer order number, and then I'm not even sure if their going to respond to that

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