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I ordered two faucets and after they arrived it looked like they would not fit a standard American sink. I emailed customer service to confirm this will fit.

I got vague answers and finally decided to return the items. It was then that I was told I was beyond the 7 day return period, which is NOT outlined when you click on "How to return an item". This is extortion at its best.

I had no idea this was a Chinese company because I would have NEVER ordered from them. I hope more people complain with their credit card companies.

Monetary Loss: $189.

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Light In The Box Verified Representative

Dear Customer,

Thank you for sharing your shopping experience with us! We want to give you our most sincere apologies for not meeting your expectations while shopping at LightInTheBox.com. We would like to offer you a full refund, so please contact us with your order number at feedback[at]lightinthebox[dot]com.

Customer satisfaction is our #1 priority, we hope you could give us another chance to meet your shopping expectations!

Thank you,


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