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Light In The Box Phone Numbers and Emails
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Light In The Box Website:
Light In The Box Help Center:
Corporate Office Address:
Light In The Box Customer Service Reviews
This is a scam company. Customer service is all bots, with names so they seem like people.
They insist on you sending photos even though they have photos of their products (my complaint was that while their picture showed rear pockets on the pants I ordered, there were no rear pockets). The pants were of very poor quality. Even if they had had the rear pockets, they wouldn't have been worth the money.
To talk to a real person you have to use a service called JustAsk, and pay $5 which I was assured was totally refundable. They charged an additional $55, which they refunded, but I never got my $5 back.
The person on JustAsk was very nice but obviously had no effect on the company's action. After more than a week of back and forth emails with their bots, they told me I had to return them to Asia, even though I received them from a guy named Joshua Hale on Walton Ave. in Philadelphia. The postage to Asia would cost more than the pants.
So they do this to avoid returns. I strongly recommend you don't do business with this company.
Zero stars.
Need to return. Need to return for refund.
Tassels don't match. Material does not look like picture. Colors are not the same False advertisement. Fake material.
Cheap make. Need to return for refund. Very disappointed. Took to long to get shoes.
Poor communication with your store.
Will never buy again. Better customer service and mailing items and better products.
How Good is Light In The Box's Customer Service?
Summary of Light In The Box Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Light In The Box?
Shipping and Delivery Question:
- “Tracking number has too many number has too many numbers and shows delivered but not received.”
- “I did not receive all of my order”
- “Tracking an order.”
Request for Information Question:
- “Questions about order”
- “Order information”
- “About order”
Return/ Replace Question:
- “To return an item”
- “I I want to talk to somebody and return some items”
- “Return items”
Product/ Service Question:
- “My order i purchased”
- “To resolve a purchase”
- “Product does not fit”
Refund Question:
- “About refund”
- “I am unhappy with my order, and I am finding extremely difficult to get a refund,”
- “Refund question”
Payments and Charges Question:
- “I want to know where my order is. They took my money & never confirmed my order.”
- “Report your co to my bank for fraud”
- “Charge in my card”
Activation/ Cancellation Question:
- “Unsubscribe me from your emails”
- “My order is canceled l want talk to someone”
- “Order canceled and i want my money”
Account Question:
- “I have an account via my email but my password is not accepted....I want to order 2 items now ...I followed the prompts and created a new password which was not accepted....Please find my account and help me place this order !!”
- “Money taken out of account”
- “Can't get account”
Staff Question:
- “Speak to customer service”
- “Customer service”
- “Call customer service and get a message, mailbox is full. Need to exchange a dress for a different size. Would really appreciate some help”
Website/ Application Question:
- “Cannot do anything on site!!! Want my proper order prices”
- “The website will not except my custom order”
- “I can't get through to your website”
Cards Question:
- “Credit card charged and no order is showing”
- “My credit card was charged for a shirt purchase, but I have no receipt or acknowledgment from Light in the Box. I need the shipping order or refund ! Michael ODell”
- “Wrong name on card”
Other Question:
- “I want my order”
- “Don't receive my orden”
- “Bestellung”
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