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Light In The Box Phone Numbers and Emails
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Contact Information
Light In The Box Website:
Light In The Box Help Center:
Corporate Office Address:
Light In The Box Customer Service Reviews
Their merchandise Items are not as pictured. Poorly made and ineffective.
Laurie McCue 860.364.****
lauriemccue65@***.comder from them.
Do not ever order from them. Customer Service is non-existent. They send whatever size they have handy and i have never gotten the right sizes. I am going to have a lawsuit against them just as soon as I hear from The Better Business Bureau.
I want all orders refunded. I will not pay for any of them. It's a fraud and charge outrageous prices for postage and expect you to pay for the shipping of returns. The items are make in Singapore...that's the first big problem.
WHY WON'T ANYONE ADDRESS MY CONCERNS. THIS IS MY 5TH OR 6TH REQUEST FOR ANSWERS.
As I have explained several times now, I ordered Women's Loungewear set Pajamas (dark pink) I received a sweatshirt. While my wife loves the sweatshirt, I want what was originally ordered.
Your customer service wanted me to sign up for a $60.00 a month service during on-line chat, and did nothing to solve the problem.
Direct communication with your company is apparently impossible. While the products I have ordered in the past have been great, this experience has soured me on your company.
This company is making a lot of money off people. They do not care about their customers and the quality of service.
They send out wrong items, cheap items, if its 2pc outfit they send one piece without the other piece or send nothing at all then they have no way of being reached. Their customer service agent chats are a joke. They are not helpful It's only to say they have a way for customers to reach them when in fact they really are not helping at all. They do nothing but give you the run around.
Your account has a contact us button to contact them and that is a joke and nothing but a run around too. This company is a hoax.
They do not want to be contacted nor do they want to resolve the issues they created with customers orders. They want people to get frustrated to the point of giving up.
Do not contact for a return and refund of the payment. I ordered what was shown on the app, but they delivered a very bad product that looks like a fake online app because there is no contact for returning and refunding.
Also, the email is not helpful for contacting the customer back.
I prefer not to use this app because it's totally fake. There are also many bad reviews after delivery; customer service is not available and users are blocked.
How Good is Light In The Box's Customer Service?
Summary of Light In The Box Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Light In The Box?
Shipping and Delivery Question:
- “Tracking number has too many number has too many numbers and shows delivered but not received.”
- “I did not receive all of my order”
- “Tracking an order.”
Request for Information Question:
- “Questions about order”
- “Order information”
- “About order”
Return/ Replace Question:
- “To return an item”
- “I I want to talk to somebody and return some items”
- “Return items”
Product/ Service Question:
- “My order i purchased”
- “To resolve a purchase”
- “Product does not fit”
Refund Question:
- “About refund”
- “I am unhappy with my order, and I am finding extremely difficult to get a refund,”
- “Refund question”
Payments and Charges Question:
- “I want to know where my order is. They took my money & never confirmed my order.”
- “Report your co to my bank for fraud”
- “Charge in my card”
Activation/ Cancellation Question:
- “Unsubscribe me from your emails”
- “My order is canceled l want talk to someone”
- “Order canceled and i want my money”
Account Question:
- “I have an account via my email but my password is not accepted....I want to order 2 items now ...I followed the prompts and created a new password which was not accepted....Please find my account and help me place this order !!”
- “Money taken out of account”
- “Can't get account”
Staff Question:
- “Speak to customer service”
- “Customer service”
- “Call customer service and get a message, mailbox is full. Need to exchange a dress for a different size. Would really appreciate some help”
Website/ Application Question:
- “Cannot do anything on site!!! Want my proper order prices”
- “The website will not except my custom order”
- “I can't get through to your website”
Cards Question:
- “Credit card charged and no order is showing”
- “My credit card was charged for a shirt purchase, but I have no receipt or acknowledgment from Light in the Box. I need the shipping order or refund ! Michael ODell”
- “Wrong name on card”
Other Question:
- “I want my order”
- “Don't receive my orden”
- “Bestellung”
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