Light In The Box Phone Numbers and Emails

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Light In The Box Emails:

Customer Service
Legal
Privacy Inquiries

How to Contact Light in The Box Customer Service?

How to Contact Light in The Box Customer Service?

Reach Light in The Box Customer Service Via Phone

While they do not offer customer support via phone, there is a Light in The Box phone number for contacting a copyright agent if you believe that your proprietary work has been copied in a way that infringes your copyright issues. The phone number is 0086-010-63702660 as provided in their terms and conditions.

Reach Light in The Box Customer Service Via Email or Mail

Apart from the provided Light in the Box email address for copyright issues (ipip@lightinthebox.com), there is no customer support email address to write to directly. If it concerns your personal information, you may report your privacy notice to Light in the Box customer service by email at dataprotectionofficer@lightinthebox.com or it_security@lightinthebox.com. For other cases, submit a ticket or fill the “Need help” form.

Additionally, there are various Light in The Box addresses provided on the company’s website:
- A mailing address for the copyright agents: Garcia Gao, Legal manager, Room F3-325, Tower A, Win Center, Building 6 Yard 33 Baiziwan Road, Chaoyang District Beijing, China, Zip/Postal Code: 100020.
- US address: 600 1st Ave, Seattle, WA 98104.
- UK address: 85 Tottenham Court Rd, Fitzrovia, London, United Kingdom, W1T 4TQ VAT: GB 272944380.

Light in The Box support warns customers against sending returns to these addresses as they won’t be processed.

Reach Light in The Box Customer Service via Social Media

Light in the Box has a Facebook, Instagram, and Twitter account (@Lightinthebox) where you can send a direct message. However, there is no evidence of whether the Light in The Box customer service representatives respond to messages sent via social media accounts.

PissedConsumer Club

Contact Information

Light In The Box Website:

Light In The Box Help Center:

Corporate Office Address:

LightInTheBox Limited

Light In The Box Customer Service Reviews

1.3 / 5
Bad
Dina R Vfl
Not able to find order to return it

Cant get my order so i can return some items please dont send me back the website irs not helpful pls givea a phone number to customer service

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Madalyne Vqy
Very poor quality of some products. The prices for transport are very high. They are not exposed before completion.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Hi! My Tracking ID:WC31007****GB.
I received the order.

Before the package arrived, I did not receive any phone or email to be notified when it would arrive.
That's why I wasn't home. It came again the next day when I received the package.
That's not the problem now.
I unpacked the products I ordered. The impact was great. A large percentage of the products look different, and have a lower quality than the pictures and product description on the website.
1.

The vintage dress actually has a different shade of color than the one in the picture.
The quality of the dress is below expectations. In addition, it has many defects, wrong seams, or even unstitched.
A button is missing on one sleeve. All the buttons on the sleeves are very badly sewn. Buttons are not sewn straight and evenly spaced.
The sleeves are not equal.

One is narrower, one is wider. One is shorter, one is longer.
The material on the chest has different shades and color spots.
The whole bottom of the dress, where the material is wrinkled, is very badly sewn, in other places it is not sewn, it is full of threads everywhere, the material does not overlap well, in some places it is wider and in other places narrower.
The price of the dress and shipping is not consistent with its quality.
In addition, I went to the seamstress, who told the price for all the repairs plus other material on the chest and changing the buttons, because they are not all. The cost is 58 pounds.
Waste of time and money for a very poor quality dress.
2. Brown Wigs for Women, It does not have the color, the appearance, the length that is on the website.
The difference is big.

In addition, the quality is very poor.
I will return these two products.
If you think there is a chance to have a correctly sewn, quality dress, I request that you send another one. But only if you guarantee that it will be done well, according to quality standards.
I am writing and confirming, that I sent my reviews over 10 days ago, in which I specified the bad quality, and I sent 9 pictures that prove what I found and stated. Now when I want to send my opinion here, I checked again. Even now my opinion does not appear on the site with reference to the vintage midi dress.

Why doesn't the company accept all reviews on the site? Only positive ones are accepted?
I ordered the goods for US $58.44 and paid US $86.89. I lost US $28.45 in shipping and insurance. In addition I also lost for the bank transfer in pounds.

I paid £ 73,47 . Total disappointment. I'm ashamed to recommend it to friends. I will tell everyone not to buy, because the goods are not quality, the shipping is very expensive, the delivery is not concretely announced and takes many days.
And finally, DELIVERY SERVICE - did not communicate beforehand when the delivery will be
WARRANTY - what is this term for when the customer pays but has no guarantee that he will receive the goods, that they are of good quality
INVOICING PRACTICES - Not all costs for an order are transparent (transport, insurance) A new customer does not know how much the company costs.

He finds out only at the end of the order in the last step - payment.
CUSTOMER SERVICE - hard to find. I searched a lot on the internet to have a possibility to communicate. There is no phone number or address of the company. There are customers who are not satisfied and do not look on the internet to waste time to find a possibility of communication.
EXCHANGE, REFUND POLICY - is very messy, the customer has to pay again if the quality of the product is not good.

Is it the customer's fault? Thanks for the reply.

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Guest-5271184
Poor customer service

The return policy says that people can return, however, trying to return something in the same day that I received it. But the said that they will do me a favor and only refund 70% because the item is not returnable.
Extremely disappointed
Extremely poor quality and customer service.

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Leah V Pgy
Refund, customer service, poor quality
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1.0

Do Not Buy...poor quality on the shirts they said easy return when in fact I had to pay 60 dollars for the return to China did not get my money back instead 6 months later I got the merchandise back that I returned.. No use for it at this point and unless you speak Chinese you cant even call customer service.

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How Good is Light In The Box's Customer Service?

Sandra W Zdl
Sandra W Zdl
Feels Disappointed | Aug 06, 2023

Awful!

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Deondrae Jgq
Deondrae Jgq
Feels Disappointed | Aug 04, 2023

Paid for a linen suit and paid extra to have it shipped right away as I need to have it altered. I put request in over a week ago, still in process.

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Niasia Oxk
Niasia Oxk
Feels Disappointed | Aug 04, 2023

Terrible

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Leena Rih
Leena Rih
Feels Disappointed | Aug 03, 2023

This is the 2nd time I've ordered from LITB will never do it again, both times the size too small order the size according to chart still to small. Not only that to send it back it takes an act of congress. Too much hassle never again

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Shantia Euo
Shantia Euo
Feels Disappointed | Aug 03, 2023

I hit this website by mistake, please cancel all contact. I do not wish to be a part of this. Thank you

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Deztiny Ikw
Deztiny Ikw
Feels Disappointed | Aug 02, 2023

Not able to reach customer service

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Summary of Light In The Box Customer Service Calls

15.3K TOTAL
CALLS
00:39 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Light In The Box?

Shipping and Delivery Question:

  • “Tracking number has too many number has too many numbers and shows delivered but not received.”
  • “I did not receive all of my order”
  • “Tracking an order.”

Request for Information Question:

  • “Questions about order”
  • “Order information”
  • “About order”

Return/ Replace Question:

  • “To return an item”
  • “I I want to talk to somebody and return some items”
  • “Return items”

Refund Question:

  • “About refund”
  • “I am unhappy with my order, and I am finding extremely difficult to get a refund,”
  • “Refund question”

Activation/ Cancellation Question:

  • “Unsubscribe me from your emails”
  • “My order is canceled l want talk to someone”
  • “Order canceled and i want my money”

Payments and Charges Question:

  • “I want to know where my order is. They took my money & never confirmed my order.”
  • “Report your co to my bank for fraud”
  • “Charge in my card”

Product/ Service Question:

  • “Product does not fit”
  • “Express order a dress”
  • “Poor quality of my shirts”

Account Question:

  • “I have an account via my email but my password is not accepted....I want to order 2 items now ...I followed the prompts and created a new password which was not accepted....Please find my account and help me place this order !!”
  • “Money taken out of account”
  • “Can't get account”

Staff Question:

  • “Speak to customer service”
  • “Customer service”
  • “Call customer service and get a message, mailbox is full. Need to exchange a dress for a different size. Would really appreciate some help”

Cards Question:

  • “Credit card charged and no order is showing”
  • “My credit card was charged for a shirt purchase, but I have no receipt or acknowledgment from Light in the Box. I need the shipping order or refund ! Michael ODell”
  • “Wrong name on card”

Website/ Application Question:

  • “Cannot do anything on site!!! Want my proper order prices”
  • “The website will not except my custom order”
  • “I can't get through to your website”

Other Question:

  • “My order i purchased”
  • “I want my order”
  • “Don't receive my orden”

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