Light In The Box
Reviews and Complaints
Everyone wants money in order for me to check on an order. This is absolutely ridiculous. I just want to know the status of my orders!!!!!
I placed two orders (one by mistake) through Light in the Box on 10-2-25. I have heard nothing.
All I am asking for is info on these orders. They keep wanting money in order to give me answers.
This is ridiculous. I should not have to pay to find out the order status.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStill haven’t received my order
No phone number for contact
No tracking number
- No tracking number
Preferred solution: Full refund
User's recommendation: Do not order from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYour after receipt support of your product
They responded with the same process I followed and provided an email that did not work
I will go all over social media with photos, describing the whole order process and your after-receipt support. I will never order a thing from you again, and I will encourage others to do the same.
Order Shipped No. 8351****
- Everything about this company is a con
Preferred solution: Full refund
User's recommendation: If there is a possibility that you are unsure whether or not you will like this product when you receive it DO NOT BUY FROM THIS COMPANY
We're truly sorry to hear about your experience with your recent order. We understand how frustrating it can be when a product doesn’t meet expectations, and we appreciate you bringing this to our attention.
Please rest assured that we are committed to customer satisfaction and would like the opportunity to make things right. We encourage you to reach out to our customer service team so we can better assist you. You can contact us easily through our APP by navigating to: Account > Help Center > Contact Customer Service for My Order Then select your Order#, click View Details, and follow the prompts. If you encounter any difficulty, feel free to email us directly at service@lightinthebox.com with your order number.
Our team will prioritize your case and ensure it's resolved promptly. Thank you for your feedback — we value every customer and hope to restore your confidence in our service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamaged packaging and Item
Contacted multiple consumer agencies. Last communication indicated shipment of a replacement item.
So far not received. I will never use this company again and have posted this advice to my 500+ FB friends to beware.
I ordered and paid for a military mug for a total of $36.99, which arrived today with the packaging totally smashed, and the item was broken. This is a gift, and I'm extremely disappointed.
- Poor packaging and poor customer service in obtaining a resolution
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProduct Delivery
Order #250922****215155
This was delivered to the wrong city and state, meaning it went to Phoenix, AL 36870 instead of Old Greenwich, CT 06870. I want my order delivered to the correct address.
Now, how do you plan to fix this issue?
Please send me an e-mail message ASAP. Thank you.
- Corrupt and operating illegally
- Crooked
Preferred solution: Deliver product or service ordered
User's recommendation: Do not order from this people! They are "CORRUPT" & "OPERATING ILLEGALLY"!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnfair professional scammer and setvices
There has been nothing but Havoc since at contacted Lightinthebox with $159.18 worth of garage. They don't let you return or get a refund.
What a pitiful company.
Do not trust them to have loyal customer service. CROOKS
User's recommendation: Don't purchase nothing from these people at Lightinthebox. Rip off company.
Springfield, Virginia
Double charge for one order...and not the same amount of money!
Stay away from this company. The products are poorly made and they are dishonest. They will not communicate with or support customers.
I did NOT place two orders for the orange lanterns - only ONE order for FIVE lanterns. I will be out of the country when the second order arrives, but as soon as I return from my trip, I will be returning the second package - unopened.
It is outrageous to me that you would 1)Send me two packages of the exact item, which I did not order the second time and 2) that you charge such vastly different amounts for the exact same items. I will be notifying PayPal of this.
Scams are so frustrating - a waste of my time. But I will be filing a claim with PayPal if you do not refund my money.
E Frost
My Orders
Can't find your order?
All Orders 2
Unpaid
Processing
Shipped 2
Review
Products
Status
Order Operation
Order Date:
2025-10-05
Order Number:
251005****374189
Order Total:
$55.06 Customer Service
Estimated arrival date 2025-10-15 ~ 2025-10-21
12" Solar Powered Lanterns Waterproof Outdoor Nylon Cloth Paper Lantern Lamps Garden Hanging Paper Lanterns
12" Solar Powered Lanterns Waterproof Outdoor Nylon Cloth Paper Lantern Lamps Garden Hanging Paper Lanterns
Shipped
Get $1.40 Rewards
Review
Track
Order Detail
Order Date:
2025-10-02
Order Number:
251002****332271
Order Total:
$71.49 Customer Service
Estimated arrival date 2025-10-20 ~ 2025-10-26
User's recommendation: STAY FAR, FAR AWAY FROM THIS COMPANY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraudulent activity for two days. Unprofessional scammers who are kind and nice to get go; then they staby mistakes in delivery,vfaljse photos as delivered, however the photos was not my front door.
They are crooked opportuness deceitful cowards. Do not trust that company shenanigans you wouldn't believe humans can do to other humans.
The company should return my hard earned income from social security benefits. I plead for two days.
About 4 deliverys.
They would not close my account and refund my $158.18
I am filling a Police Report
I am notifying State Consumer Affairs
I am notifying my bank
I am giving this unappreciative ethics to our local news media. Then everyone will know not to trust this global online shopping Demon
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible Way of professional scammer ethics
Ignore, no response, ashamed by trying to justify not sens a shipping label and REFUND of my money within the timeframe policy of theirs.
User's recommendation: Do not trust this company
Plano, Texas
Jacket received is to small
Greetings,
When my jacket arrived it was too small. It shows that it is a 4XL however, it is a 2XL.
I like the jacket and would really enjoy it if I could get the correct size jacket. What can I do to get this corrected?
Thank you,
Cevin Hunwick
28 Park Place Dr 605
Covington, LA 70433
702-408-****
I want to clarify the statement that said that Im pissed that is completely untrue.
All I want to convey is the jacket I received is not the size that I had requested. I would like to do whatever we can to enable me to get the right size jacket that I ordered.
User's recommendation: Communication is how you can resolve misunderstandings
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have been repeatedly requesting my money back, but your company refuses to refund me. Never received any packages out of 4 orders placed from September 3- 12. Your company took the money quickly th.
Your company sent photos of delivery to a black door however my front door is dark red. And I sent your company photos.
This has been ongoing since NO DELIVERY on September 17, 2025. When are your company going to give my money back. I paid for nothing so far.
Your company has a bad reputation as us. Next I will notify the newspaper media.
Chicago, Illinois
Terrible service
On Sept 27th, I placed an order, paid 50.01 through PayPal, and never received it. Now they can't find it.
Customer service tried to verify my email and twice never sent the code. Worst company to deal with, and I place lots of orders.
I waited for 10 minutes, no code to jjsgis@***.com. I'll lose the 50 dollars and never use Lite in the Box again.
- Reasonably price
- Terrible service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Santa Fe, New Mexico
I have ordered many items with your store this year and they were all wonderful, but my last order was very disssapointing.The size you sent was far removed from being a XXL.g
I want to return this item ASAP. I have gone everywhere on your website to prepare for my return of this item, to no avail.
Please send me labels for this return.
Order DATE: 10/5/2025 - Order No: 251005****371324 - Order Total; $43.30. I need to process this return.
If I don't receive a response within 24 Hours, I will have to contact my Bank and file a claim for reimbursement. Thank you in advance for your consideration.
Cheap product. Asking for a refund.michael shackelford 8508 stark dr. Indianapolis in. 46216 perfect grip trainer no good
The product is no good. I'm asking for a refund for the perfect grip trainer.
My name is Michael Shackelford, 8508 Stark Dr., Indianapolis, IN, 46216. Email: shackelfordm92@***.com
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancellation
We and Klarna Bank have tried several times to get in touch with you. Look, all I want is your address so I can return this product as soon as possible, and since there was no return ticket, I will pay for the return.
I am really frustrated because it took such a long time before I received the package. Please fix it and give me an updated receipt.
Preferred solution: Full refund
User's recommendation: Good
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We're very sorry to hear about the difficulties you've encountered with your order. We completely understand how frustrating it is not to receive a tracking number or order update, and we sincerely apologize for the inconvenience.
Please rest assured we’re here to help.
To get direct support, we kindly ask you to contact our customer service through the LightInTheBox app: Go to Account > Help Center > Contact Customer Service for My Order > choose your order number > View details. If you're still unable to access your order or reach us through the app, please email us at service@lightinthebox.com with your order number, and we will prioritize resolving your issue as quickly as possible.