Light In The Box
Reviews and Complaints
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Return and refund
Delivered very, very poor quality product not the one I ordered, also I can't return or refund the product, light in the box online app looks like fake not like others online app they always help customers to resolve the issue
My request to return or refund the product because it totally wrong product delivered, and I paid 4 times price compared to what I received now.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Melbourne, Victoria
Faulty products but won't refund
I received a smart watch for my son for Christmas and it won't turn on its faulty. Light in the box will not refund me as it's past 30 days which is their return window.
The product is faulty and not fit for purpose so it's against consumer law! The company has illegal practices so beware do not purchase from Light in the Box.com!
Preferred solution: Full refund
User's recommendation: Never purchase from this dodgy online company
We’re really sorry to hear about the issue with the smartwatch and your frustration with our return policy. We understand your concern, and we want to make things right.
Please contact our customer service via the APP: Account > Help Center > Contact Customer Service for My Order. Select your order number and click View Details to report the faulty item and request a return.
If you're unable to access the app, please email service@lightinthebox.com with your order details, and we will work to resolve this issue for you as quickly as possible. We truly value your feedback and will do our best to make this right.
Melbourne, Victoria
I purchase a 240-volt LED lighting strip. the lead on the plug is way too short for my use. Can you supply a LED lead plug with a longer 240volt flex.
I wish to purchase a 240-volt LED light strip with a longer flexible lead...
I wish to purchase a 240-volt LED light strip with a longer flexible lead...
I wish to purchase a 240-volt LED light strip with a longer flexible lead...
I wish to purchase a 240-volt LED light strip with a longer flexible lead...
User's recommendation: Maybe
Thank you for reaching out. We understand the importance of having the right product for your needs.
Please contact our customer service via the APP: Account > Help Center > Contact Customer Service for My Order > Choose your order# and click View details. If you are unable to reach us through the app, you can email service@lightinthebox.com with your order number and request details, and we’ll be happy to assist you in finding a suitable solution.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Boucherville, Quebec
Retour d’une chemise que j’ai commandé 2 fois par erreur
Je voudrais retourner une chemise de Noël que jai commandé 2 fois par erreur.
Jai confirmé la réception mais cétait impossible de soumettre un billet Renvoi
Je crois que le numéro commandé est 241031****44. Cest une Large.
Celle reçue avant : 241029****858164 . Une XL (bonne grandeur).
Jaimerais beaucoup retourner la Large et être remboursée.
Merci de maider,
Carole Chagnon
User's recommendation: Perfect !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI ordered a costume for an event. It said 3-5 days delivery. It took a month to receive and the merchandise was extremely poor quality. They said I have 7 days to return it but I have to pay the shipp
They say I have to pay for shipping! Shipping is $100.
That's more than half the cost of the merchandise! This company needs to be shut down and banned from doing business! I want a full refund without having to pay for shipping again!
The merchandise did not arrive in time or as promised! The obligation was not fulfilled!
- Shipping takes more than twice the time promised
- No customer service
- No customer service phone number and no refund
Preferred solution: Full refund
User's recommendation: Do not buy from these people!!
We’re truly sorry for the inconvenience this has caused. We understand how frustrating it must be to deal with delayed delivery and the quality of the product.
To resolve this, please contact us directly via our Help Center and submit a support ticket with your order number. We will do our best to review your case and assist with a solution that avoids additional shipping costs.
We appreciate your feedback and are working to improve our service. Thank you for your patience.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund follow-up is very poor
Refund and email follow-up is poor. I ended up being charged four times and got four of the same dresses, same color and same size.
When I emailed the company asking to return the three dresses and inquired as to why this happened, I couldn't get a quick response or an answer as to why this happened. I ended up not being able to return the three dresses and wasn't able to get a refund.
- Product is good quality
- Poor service
Preferred solution: Full refund
We're sorry to hear about your experience. Please reach out to our customer service via the APP: Account > Help Center > Contact Customer Service for My Order > Choose order# and click View Details. If you're still unable to resolve the issue, kindly email us at service@lightinthebox.com with your order number, and we will make sure your concern is addressed promptly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder confirmation and delivery status
My Direct Express credit card ending in #3751 shows a charge of $39.57 as of 3-14-2025 today. I'm requesting an order confirmation and the delivery status via email or phone call pertaining to this transaction at your earliest convenience, stanley.smallwood01@***.com.
- Merchandise appears to be nice
- No response after placing the order
Preferred solution: Deliver product or service ordered
User's recommendation: It's only proper protocol to send a confirmation of the purchase I haven't received one yet
Thank you for reaching out. We understand the importance of receiving an order confirmation and tracking details.
Please check your email’s spam or promotions folder, as sometimes confirmation emails may be filtered there. To check your order status, please log in to the LightInTheBox app and go to: Account > My Orders to view your order details and tracking information.
If you still haven’t received confirmation, please contact our customer service through the app: Account > Help Center > Contact Customer Service for My Order > choose your order# and click View details. Alternatively, you can email us at service@lightinthebox.com with your order number, and we will assist you promptly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPurchase return Item
Order #8282**** Purchased Gold Special Occasions Dress
I received my order today and the dress runs very small. It does not fit and I need to return it for credit.
DHL delivered, tracking #842802****
Please forward the process instructions for return and credit.
Yolanda4r@***.com
210-380-**** or
grodhc69@***.com
210-317-**** (spouse)
- No customer service - no contact info size runs small
Preferred solution: Full refund
We’re sorry to hear that the dress didn’t fit as expected. Please contact our customer service team through the LightInTheBox APP by following this path: Account > Help Center > Contact Customer Service for My Order > Choose Order# and Click View Details.
If you have any trouble reaching us through the app, you can also send an email to service@lightinthebox.com with your order number and details.
We’ll do our best to assist you with the return and ensure a smooth resolution. Thank you for reaching out, and we appreciate your patience!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Red Lion, Pennsylvania
Resolved: Insufficient refund
24.00 dollars taken out of my checking account for a pink diffuser that was out of stock and not refunded.
User's recommendation: watch your checking account
We apologize for any inconvenience regarding your refund. If the item was out of stock, the refund should have been processed automatically.
Please check your bank statement to confirm if the refund has been issued. If you have not received your refund, kindly contact our Customer Service Team through the LightInTheBox APP: Go to Account > Help Center > Contact Customer Service for My Order Select your order and click View Details We appreciate your patience and will do our best to resolve this issue promptly.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHaven’t recieved my order!
I am writing to express my concern regarding my recent order (Order Number: 8248****) placed on Monday, December 23rd. According to the tracking information, it indicates that my parcel has been delivered; however, I have not received it.
I have searched extensively for the package, but it appears to be missing, and I fear it may have been stolen. As this is my first experience using Light In The Box, I must say I am quite disappointed with the current situation. The lack of clarity regarding the delivery process is quite unprofessional, and I sincerely hope you can assist me in resolving this matter quickly. For your reference, my phone number is 0793347****, and I would appreciate any help you can provide in locating my missing parcel or providing instructions on how to proceed further.
Thank you for your attention to this matter, and I hope to hear from you soon. Best regards, Dawson Brown.
User's recommendation: Watch out
We're sorry to hear about your missing package, Dawson. Please check with your local delivery service or neighbors in case the package was left in a secure location.
To resolve this quickly, please contact our customer service via the APP: Account > Help Center > Contact Customer Service for My Order > Choose your order# and click View details. If you still need assistance, please email service@lightinthebox.com with your order number, and our team will help investigate and find a solution for you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund 250203****853125
I've canceled my order. A place the order yesterday.
You guys have not returned my money. I am getting very frustrated return my money. Please cause. I do not want the product has polyester.
You guys did not specify that you are fouls advertising. I would like you to refund my money.
I canceled before the 24 hours. Please refund my money to the card ending in 2993, thank you.
Preferred solution: Full refund
We’re sorry for the frustration this has caused. If you canceled your order within 24 hours, you should be eligible for a refund.
Please contact our customer service through the APP: Go to Account > Help Center > Contact Customer Service for My Order, select your order number, and click View Details to request your refund status.
If you still face issues, please email us at service@lightinthebox.com with your order number and we’ll make sure your refund is processed quickly. Thank you for your patience!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Helena, Montana
I am beyond frustrated with this company receive my dress beautiful. the .
I am beyond frustrated with this company. I did receive my dress and its made well and very beautiful.
My complaint isn't about the quality of the product. However, it's about the extra dresses I've been billed for and received. All at different prices.
Again my complaint is about being billed for something I didn't order and the fact its beyond ridiculous to get in contact with the company to get a return label and credit for the dresses. I would strongly encourage anyone considering ordering please reconsider as this will save you the frustration I've endured.
User's recommendation: Don’t order from this site
We’re deeply sorry for the confusion and frustration you've experienced. It seems there may have been an issue with your order and billing.
We want to resolve this for you as quickly as possible. Please contact our customer service via the APP: Account > Help Center > Contact Customer Service for My Order. Select your order number and click View Details to initiate the return process for the extra dresses and billing issues.
If you’re unable to access the app, please email service@lightinthebox.com with your order details, and we’ll ensure the situation is addressed immediately. We appreciate your feedback and hope to resolve this for you quickly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDisgraceful. Service scammers
They returned an itemback which I paid £25 at royal mail on 26th June20/24 I received it back to me on3/3/25 the item cost £54 I returned it because they sent the wrong size so I require compensation for this why should I be left with an item which is no use to me
Preferred solution: Full refund
User's recommendation: Do not buy anything from them as you've no chance of getting your money back
Thank you for sharing your concerns, and we truly apologize for the frustration you've experienced. We understand that receiving the wrong size and dealing with delays can be very disappointing.
To help resolve this, please reach out to our customer service team via the app: Account > Help Center > Contact Customer Service for My Order. Select your order number and click "View Details." This will allow us to review the situation and provide assistance with your refund or any other concerns.
If you're unable to reach us through the app, please email us directly at service@lightinthebox.com with your order number, and we will ensure that your case is handled as quickly as possible. We appreciate your patience and hope to resolve this matter to your satisfaction.
Plainfield, Indiana
My parcel is not moving
Please my parcel is stuck in Illinois since 29 of December
920019****718805
Can you tell me why my package is not moving forward
We apologize for the delay with your parcel. It's possible that there may be a hold-up with customs or during transit, which can sometimes happen.
To check the status, we recommend contacting your local post office or the courier service handling your package in Illinois.
For further assistance, please contact our customer service via the APP: Account > Help Center > Contact Customer Service for My Order > Choose your order# and click View details. Alternatively, you can send us an email with your tracking number to service@lightinthebox.com, and our team will help you resolve the issue.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAdvertising scam
I bought what I thought was a full couch from Light In The Box because this is how they advertised it. They then only sent me covers of the couch.
The images they show is a full couch without any covers on it and the description doesn't say anything initially about it being covers. It's only when you scroll through many pages, does it say anything about it only being covers.
It is deceptive marketing at it's finest and is 100% illegal. I'm in the process of pursuing legal action against the company.
- Scam site
Preferred solution: Full refund
User's recommendation: Stay away
We’re sorry to hear about your experience. We always strive to provide clear and accurate product descriptions.
Please contact our customer service via the APP: Account > Help Center > Contact Customer Service for My Order > Choose your order# and click View details. If you are unable to reach us through the app, you may send an email to service@lightinthebox.com with your order number, and we will do our best to resolve this matter as quickly as possible.
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You got it
We regret reading about the difficulties faced. We firmly believe returning an item should be easy and straightforward.
Numerous parcels are being returned to our warehouse. We invite you to submit a new ticket,1 of our after-sales agents will continue to assist with the return and obtain a refund/exchange with the least amount of trouble!
Please contact our customer service via APP: Account>Help Center>Contact Customer Service for My Order> choose order# and click>View details. If you still have problem in contacting us, you may send email to service@lightinthebox.com with your order number and we will make sure your issue is resolved quickly.