Light In The Box
Reviews and Complaints
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Verified Reviewer | Seattle, WashingtonItem I ordered was returned
User's recommendation: Don’t order from companies that don’t leave a phone number
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Verified ReviewerResolved: Catalogue totally misrepresented (lied?) about the product
Company fixed the issue and I have been provided with apology. They really want me to keep this product at a discount.
But I have no use for it. I will never wear it because I dislike it and it's 2 sizes too big.
Anyway, I consider that they offer a partial refund, because even though a full refund is an option, I end up having to pay for the shipping back to China. I think this expense may cost at least half of the item's value.
Not only did the top not arrive until Jan 5, it was SO NOT sparkly. The photos show how it twinkles in the light, AND the title of the garment includes "sparkly" in it. What arrived was a giant, oversized, polyester top without a single sparkle. Its just standard fabric.
Grossly misrepresented. Two days ago, I went through their return process, including taking photos, and have been awaiting return authorization ever since. I have yet to receive so much as an email confirmation that they got my info. Nothing.
When I go to their site, my order is there and intact, but nothing suggesting that I'm trying to return the item. Its as if the return went into a black hole.
And now there's no number to call. How convenient (for them.
- Cheap stuff
- Product descriptions are false
- Non-existent customer service
Preferred solution: Full refund
User's recommendation: Avoid at all costs!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPaid for cancelled order
- Cute clothes
- No customer service phone number
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTotally dissatisfied with product
- Are out of china
Preferred solution: Full refund
User's recommendation: Do not order can't get in touch with anyone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Copenhagen, Capital RegionResolved: Order nr. 7549****
User's recommendation: I have bougt difference thinks at this firm. Normally all is okay.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCannot even return the crap they sent
Parents bought a jacket off LITB for christmas. It was an awful piece of fabric that arrived dirty and with loose threads everywhere.
Looking at the listing I did a reverse image search and discovered that they stole the product images from an actual manufacturer and photoshopped out the logos. The jacket cost 50 euros not including shipping. It was promised to be delivered a week before christmas. It arrived a week into the new year instead.
Currently trying to return the jacket but the submit button on their website for a support ticket does not even work.
It just loads endlessly. I wouldnt be surprised if the button did nothing and was simply a gif for placebo.
Preferred solution: Full refund
User's recommendation: Like most shein competitors, dont trust the product photos, the prices are too good to be true, the quality will be awful and the returns will be impossible or expensive.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhy is there no human contact possible for complaints or questions?.
- Easy access online and good price
- Lack of personal communication
Preferred solution: Deliver product or service ordered
User's recommendation: I have no clue how people could avoid such problems.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnauthorized purchase
Well so far I've received two responses from the company and they claim to have received my message and apologized for the inconvenience of the situation. They also said that someone will contact me via email to resolve the issue so hopefully they continue contact and follow through. I'll keep you posted
- Everything about this company is a con
Preferred solution: Full refund
User's recommendation: Dont shop here there's no customer service available and I have no clue how this happened I've never even heard of this company and somehow there's a transaction on my card that I never made. I included the proof of transaction because I dont have a receipt because I never made an order with them
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Miami Beach, FloridaI am the blind person,that didn't receive my package.
User's recommendation: Iwillnot
My emails to you keep getting returned to me
- Good selection of colours and excellent quality
- There is no way to reach them by phone or email or chat
Preferred solution: A replacement with all product matching
User's recommendation: Very, very frustrating trying to get in touch with you. I’ve spent hours trying to work out how to contact you.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Truro, CornwallPoor quality, terrible customer and still waiting for my refund
User's recommendation: Stay away
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer2 times wrong delivery
- Very reasonable price and a bit different style
- Advanced payment
Preferred solution: Full refund
User's recommendation: Do think twice before you order with Twilight.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chicago, IllinoisNever received items for exchange.
User's recommendation: Don't buy anything if you might not be sure of the fit. Too much of a Hassel to get any help once you purchase anything. No live customer service options. No live chat either, not even a company customer service email available .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRecheck my order #240202****085862
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Size doesn’t match advertised size guide
Company fixed the issue and I have been provided with apology. Customer service wrote to me and offered several solutions. Ultimately they agreed to send me a replacement.
- Cheap quality
Preferred solution: Full refund
User's recommendation: Don’t trust sizing
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