Light In The Box
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Conyers, Georgia
I have tried to contact this company to...
- - Return requested: small dress is too small.
- - They contacted the company about the return.
- - Medium not received; refund to original payment requested.
I have tried to contact this company to return a size small dress which is too small. I also ordered a medium that I have not received.
I need to return the small size dress for a refund.
Please provide a refund to my original form of payment. Thank you, Rosa Clay 678-736-****
User's recommendation: No contact information. Very difficult to communicate with.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Angelo, Texas
Returns/exchanges
- - Bought about $250 of clothes in February; deliveries arrived piecemeal.
- - Two duplicate shipments and one item that didn't fit; some items missing.
Don’t buy large quantities of clothes from this seller. I placed a $250 order with them in early February and am still receiving my items in dribs & drabs.
I assumed that I would receive everything in 1 or 2 shipments like Amazon but this company doesn’t behave like Amazon.
Also, some of the products need to be returned because they are too small or they have shipped the same item twice. I can’t get any directions from the seller on how to do this.
I am still waiting on some of them. So far, I have received at least two duplicate shipments and one that didn't fit right. I'm going to need to send some of the clothes back for a refund or exchange, but I don't know how to start. I tried calling, but there is no number listed for Light in the Box.
Can you please tell me how to proceed?
I would like to do it all at the same time, so I guess we should wait until the entire order has been delivered. Please advise.
- Nice clothing
- Lousy customer service and very difficult website to manoeuvre
Preferred solution: Instructions on how to return merchandise for refund or exchange.
User's recommendation: Don’t buy large orders with many different items from this seller. You’ll wait forever to get it all delivered and the cost of shipping is high.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cincinnati, Ohio
I would like to return 2 pairs of cargo...
- - Customer wants to return 2 pairs of cargo work pants for a refund.
- - 3 pants bought; 1 worn; 2 unworn with tags.
I would like to return 2 pairs of cargo work pants I recently purchased a few weeks ago. I bought 3 pairs of pants but have worn the one pair and I am not satisfied with the product.
I would appreciate it if I am able to return the 2 pairs for a refund.
They have the tags on them still and have not been worn. Thank you.
Preferred solution: Full refund
Cannot find order
- - Charged for a Christmas T-shirt but no confirmation email.
- - Cannot reach the company; login says my email isn't on file.
I placed an order for a Christmas T-shirt. It has been taken out of my bank account, but I have never received a confirmation email or anything.
I cannot get through to anyone at this company and will be filing a dispute with my bank if I do not get a resolution soon.
Every time I try to log in, it says that my email is not on file. Yet, I had to put an email in to place the order!
- No customer service
Preferred solution: Deliver product or service ordered
User's recommendation: STAY AWAY!!!!!!!!!
Red Bank, New Jersey
Charged for missing item
I ORDERED SEVERAL ITEMS FROM LIGHT IN THE BOX --ONE ITEM WAS NEVER DELIVERED. LIGHT IN THE BOX INSISTED THAT THE ITEM WAS DELIVERED AND I WAS CHARGED. I DID ALLTHE STEPS TO PROVE I NEVER RECEIVED THE ITEM-
MY BUT NEVER RECEIVED A CREDIT.
Whitby, Ontario
STORE
ARE YOU A STORE AND WHAT IS YOUR ADDRESS AND CAN YOU GET BACK TO TAMMY HOGG WHITE A WAY PLEASE. FROM TAMMY HOGG AND MY EMAIL ADDRESS IS tammyhogg28@***.com OR YOU CAN CALL TAMMY HOGG AT (905)620-****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Birmingham, Alabama
I order the wrong purchase
- - The company could've advertised a clearer view of the item.
- - I wanted a winter trench coat, not that color, and I want a black or brown like it.
The company could've advertise a better view of the item.i was looking for a trench coat for the winter but not that particular color,I would like to order a black on or brown as about as similar to that one.
- Nice view of material
- Not good advertisement
Preferred solution: Full refund
User's recommendation: Be careful what u order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Birmingham, Alabama
Wrong item
The item that I ordered didn't look like what I had imagined on the website. I was trying to see if I can exchange it for another item.
Please email me back at kingjace4@***.co.uk.
- Good products
- Difficult to refund
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Swindon, Swindon
Return
I have been trying to return a faulty item, but your website won't work. The product is shoddily made, of poor quality, and dangerous for a child.
- Poor quality
- Customer service rotten
- Misleading descriptions
Preferred solution: Full refund
User's recommendation: Very poor quality and customer service- avoid Light in the Box
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Knoxville, Tennessee
No customer service phone # for incorrect orders.
- - Only one of two shoes arrived; the other didn't.
- - The arriving pair is the wrong size.
- - No customer service number; support is via the app.
I ordered my handicapped father 2 pairs of shoes; one arrived, the other was not delivered. The one that did arrive is an incorrect fit.
I have tried to return it for a replacement, and there is no customer service number to be found to explain the situation.
They only wish for you to download their app and deal with a robot. This company is a joke; I highly recommend using another.
- No customer service phone number and no refund
Preferred solution: Full refund
Wandsworth, Wandsworth
I made a mistake giving them a star- I meant no stars!
- - Delivery times are over three weeks.
- - Estimated delivery times are shown after purchase.
- - Relay has no local pickup; nearest is 40 minutes away.
Terrible delivery times- way over and above three weeks.
They advise of estimated delivery times only after purchase- had I known, I never would have purchased!
The delivery company they deploy in the UK (relay) do not offer local pick up points with nearest being 40 min walk away! Im still waiting for my delivery - its been over three weeks!
User's recommendation: Avoid them with a barge pole!
Mullica Hill, New Jersey
Product went to wrong house
- - Ordered a button-up shirt for Halloween for work; it arrived at the wrong house.
- - There was no way to contact the seller and I lost $20.
Ordered a button up shirt for Halloween that I needed for work. Shirt showed up to wrong house with my same address about 20 minutes away.
Drove over there and looked at the picture they sent me through the shipping company and it was a completely different house. They screwed it up so bad that they couldnt deliver it to the WRONG house.
No way to get ahold of them and had nothing to wear to my works Halloween dinner. I am currently out $20 over a shirt that went somewhere completely wrong.
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wailuku, Hawaii
Resolved: The jacket I ordered was never received
I ordered a jacket on 11/28 but never received it. My card was charged $73.44.
I would like a refund.
Jennifer Brittin
- Never received items
Preferred solution: Full refund
Lehi, Utah
Have not received order
Order number 20708M202872
Track 816719****8022****
According to tracking, this order arrived in adjacent community five das ago.
Have been waiting for over a month.
User's recommendation: Avoid dealing with this entity! SCAM!
Lehi, Utah
Have not received order after waiting one month. Tried contacting Light in the box. Could not call directly to resolve the issue.
- - Order 20708M202872 arrived five days ago.
- - Waiting over a month.
- - Hat is advertised as a military veteran item; customer says it exploits veterans.
Order number 20708M202872
Track 816719****8022****
According to tracking, this order arrived in adjacent community five das ago.
Have been waiting for over a month. The hat is advertised as a military veteran item. I dont like them taking advantage of veterans.
User's recommendation: Do not waste your money.
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.