Light In The Box
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Plano, Texas
No Support - Customer Service
Cannot contact Lightinthebox due to no email, no phone number, no customer service, no support. They want you to register or download and install an app on your cell phone.
- Selection
- No customer service - no contact info
Preferred solution: Deliver product or service ordered
User's recommendation: Do Not Purchase From This Company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ingleside, Texas
Socks were torn.
I ordered some compression socks and received them yesterday. This morning I put them on, and they tore.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
Can’t get hold of them , can’t get on my account , terrible company , will never use again
Really bad quality products , cant get on my account , cant reset my password and now cant send an email , will never bug from them again .
User's recommendation: Avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
The Bronx, New York
Can not track my package having problems opening up app. Unfortunately I'm not computer savvy
I'm having a problem resetting my password. I just want to check on my order; it's going on three weeks. Please use my email to find my order; I cannot locate the order number.
- Nice items
- Take to long to recieve item
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt won't let me check the package status and where it's coming from.When it's gonna arrive, keeps having access denied
Im still waiting it said by Nov 30th but im just trying to be zen about this whole situation be patient or youll be a patient as my dad once or thrice told me before
I am trying to check the status of my package on the email y'all sent me. It said the thirtieth, but on the email.
It also says that, but on U.S.
Postal Service informed delivery, which says it could be coming today between twelve thirty or twelve fifteen and four fifteen. The email it was sent to was my main email, alphawolf1245@***.com.
- Seems to be a good company
- Access denied when you or i tried to track a package
Preferred solution: Apology
User's recommendation: This is a good place to get items from but anytime you try to track a package or at least when I did that's our access denied, like i'm trying to access a military base
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Westwood, Massachusetts
Wrong item
I THOUGHT I BOUGHT A WATCH. I RECEIVED LITTLE PLASTIC TOYS INSTEAD.
I WAS RIPPED OFF. THERE IS NO CUSTOMER SERVICE PHONE NUMBER OR EMAIL. THERE IS NO WAY TO CONTACT THIS SO CALLED COMPANY. DO NOT BUY.
DO NOT BELIEVE LIGHT IN THE BOX IS LEGIT. THERE PRODUCTS ARE TOO GOOD TO BE TRUE.
- Appears to sell fun unique products
- I was scammed
Preferred solution: Full refund
User's recommendation: DON'T BELIEVE THEIR WEBSITE. DON'T BUY. THEY ARE A SCAM.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Batavia, Ohio
Unable to navigate your requirements
For the last half hour I've been trying to buy a pajama gown for my wife. I am 81 she is 90.
I have bought something else from Light In the Box, so I guess this means I have to "sign in" in order to buy something, I have tried to "sign in", but now I have to produce a new password (which I tried to do) but was not able. I am too old to deal with stuff like this.I want to give my credit card number and receive my purchase.
Light in the Box makes this to difficult for me. Please unsubscribe me from your customer list.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gillingham, Medway
Firework Lights LED150 Starburst does not work
Reference your email this morning (timed 10:35) requesting a clear photograph or video to 'showcase the problem.' I do not understand what possible help a photograph of the light, removed from its box, could or would be. It does not work!
Nothing to see! I tried to reply using the address at the head of your email (service@***.lightinthebox.com), but it was returned undelivered: 'remote server disconfigured.' I confirm that I wish to proceed with this complaint.
- Still to discover any
- Rubbish product
Preferred solution: Full refund
User's recommendation: Proceed with caution! This purchase = complete and utter waste of money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Derby, Derby
Resolved: Poor quality goods and terrible returns policy
Company fixed the issue and I have been provided with partial refund. very reluctant to offer refund on shoddy goods.
Had to return them at my own expense. Do not buy from them in the first place.
Ordered dungarees which turned out to be of awful quality, more like nightwear than everyday wear. The return was a constant battle with them wanting to offer partial refunds.
In the end, I had to pay nearly £40 to return them to China. When they received them, they credited my account rather than actually refunding the card, so I had to request to withdraw the money, which they're still 'processing' 12 days later.
- Rip-off merchants
Preferred solution: Full refund
User's recommendation: avoid them like the plague
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo way to return item with any satisfaction
Ordered an item you slip under the door to block air going in or out. It has a round roll on either side of the door.
The issue is, it's too fat, so you can't close the door.
I asked to return it and get a refund, and they want you to mail it back to China! Really? They even gave a range of cost to return it.
They refuse to refund the money.
Disgusting, bad business.
Don't bother. You will get ripped off too!
- Had interesting items
- No way to return without costing a lot more than paid plus the time
Preferred solution: Full refund
User's recommendation: Don't buy from this company or get Ripped Off.
Orlando, Florida
Bought smart watch and magnet charger was missing when it arrived order Number 251228****0264 item 696L18 silver tracking # uk79600****yp
84 years old and not good on computers etc. and pissed waiting to see how you respond before any recommendations
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
My latest order did not show up.
My latest order did not get delivered. I had ordered 6 shirts, 3 pants and was told that the sale went through; bill paid.
I live in Miami, FL 33157
Address: 7880 SW 183rd Terrace
Palmetto Bay, Florida
2025-12-18 02:21 Jean-Baptiste L. Charlot
I have lived here since 1999. Never has a package or mail been
delivered except to my address. Kindly check on your end.
- Large array of merchandises to chose from
- User
- Client unfriendly
Preferred solution: Deliver product or service ordered
User's recommendation: Make it easier for us to track the merchandise. Too easily the password drops, and the process to get a new password is nerve-racking.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Katy, Texas
Unable to navigate site to make a return
Well, you click the received box, then the return box, but there is no return box. I got the wrong sizes, and this process is very aggravating.
- Returns
Preferred solution: Full refund
User's recommendation: Think real hard before ordering
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orlando, Florida
You Sent Wrong Product
Nothing so far.
Order #251203****137544 for $69.41 was received. I clearly ordered the snow projection (2 of them).
You sent me a different projection. Please provide a return label to return immediately.
If you ran out of the snow projectors, please send a complete refund. Thanks!
- We thought they had a good product inventory
- No resolution to my problem
Preferred solution: Full refund
User's recommendation: Make sure your item is on inventory. They sent me the wrong item. Still waiting for a return address to send items back at my expense, since they do not provide return labels
Great Neck, New York
Can not reach them to tell them they lost my package in the mail
Hard to get feedback from the company; you take your chance in ordering and hope it's delivered. Would not place an order from this company again.
Preferred solution: Full refund
User's recommendation: I would not order again
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