Light In The Box - Cancelled the order but never received the refund
Hello,
I bought a dress the number of order was 141020****636360, however at the end of the purchase, the date of delivery was too late, so I canceled the order inmediately following the rigth steps, the purchase was charged to my credit card, but I never received the refund due to the cancellation nor even the dress, I have tried to contact you in every single way, and haven't received any answer to my problem, please Help me, I need My money back!!!!! Also now the order is not on my account so I cannot contact you following the steps you show on the website, this is just a terrible client support. Please give me sme support, thanks a lot.
Sincerely,
Edilma Alarcรณn R.
Reason of review: Poor customer service.
Monetary Loss: $14673.
Preferred solution: Full refund.
Light In The Box Cons: Did not deliver, Very difficult website, No refund, Customer service.
Location: Bogota, Bogota
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Comments
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You cancelled my order. But not give my cash back pls give my refund please
Same here. I ordered things for my wedding for Malaysia.
I booked to Malaysia and then I ordered things. Cost me a total of 75 dollars. I saw the shipping processing time at the end. I canceled it.
I have not gotten an email and I called the credit card company and they said doesn't show any sign of cancelation.
I emailed them and it has been a little over two weeks. This website steals money.
Did they ever get back to you?
I need a refund because it wilk take too long to get here, have not csncelled the order as i fear i will not receive the refund!!!