It may be the New Year, but some Chinese are up to their old Tricks... Beware of Chinese online retailer Light in The Box.
Customer services deliberately lied & altered webpage advert for an Xbox One Controller with a headset jack when I complained that the one delivered did not have a headset jack, they deny the controller was ever advertised with a jack and refuse to send the correct controller, they then deleted my customers account and have blocked my access to their website. I sent them PDF files of proof they had altered the webpage after I had contacted them via their messaging system. Lucky I saved webpages and some on PDF.
This large company hope to compete with Ebay and Amazon, With zero customer service they have no chance, hopefully. Potential customers need to be told you can’t trust the information or customer feedback on the website.
See Facebook for more on a Facebook page I have just set up - https://www.facebook.com/BewareofLightinthebox/
More Review Details
|Exchange, Refund and Cancellation Policy|
|Diversity of Products or Services|
What I liked
What I disliked
- Rip off
- Zero customer service
- Cannot return items
- Reason of review:
- Poor customer service
- Preferred solution:
- To discuss their appalling customer service with them and receive fair compensation and a change in their ways and compensate all the customers they have ripped off
- Monetary loss:
- Product or service
- Xbox One Controller
- Review category
- Auctions and Internet Stores
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