100% full Not resolved
1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Website
0 comments

It may be the New Year, but some Chinese are up to their old Tricks... Beware of Chinese online retailer Light in The Box.

Customer services deliberately lied & altered webpage advert for an Xbox One Controller with a headset jack when I complained that the one delivered did not have a headset jack, they deny the controller was ever advertised with a jack and refuse to send the correct controller, they then deleted my customers account and have blocked my access to their website. I sent them PDF files of proof they had altered the webpage after I had contacted them via their messaging system. Lucky I saved webpages and some on PDF.

This large company hope to compete with Ebay and Amazon, With zero customer service they have no chance, hopefully. Potential customers need to be told you can’t trust the information or customer feedback on the website.

See Facebook for more on a Facebook page I have just set up - https://www.facebook.com/BewareofLightinthebox/

Reviewer is in unhappy mood. morechablis stated that there is a room for improvement of fraudulent and rip off. Please immediately contact the author of this review to discuss poor customer service of xbox one controller and associated monetary loss in the amount of $45. Light In The Box needs to "to discuss their appalling customer service with them and receive fair compensation and a change in their ways and compensate all the customers they have ripped off" according to poster's claims.

Other people also mentioned xbox one controller in their reviews. You may find this information helpful for further shopping at Light In The Box.

Had an Experience with Light In The Box?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Light In The Box - Shipping Service Review Light In The Box "I order something wrong color and size what do i do about that and they where Addais the size 5.5 green and black you guys sent me red and on..." Read more Light In The Box - Money in the water Light In The Box "I bought two dresses - none of them looked like the picutre. The black dress cost me over 65 dollar plus $30 shipping. What I got was pathetic. The dress..." Read more Light In The Box - Paid extra for 2-3 day shipping to be told wait a week Light In The Box "My boyfriends birthday passed the first week of June and we decided to throw him a party that weekend. I bought some extensions (not the cheap ones either) to wear..." Read more Light In The Box - Lightinthebox Light In The Box "Good morning Sending the latest review on the company lightinthebox. I have sent them two emails, on a return dress and waiting on a black dress that had to be..." Read more Yelp - Yep Removed my Review twice about bad school Yelp "I left a review about Primerose Friendswood Texas on Yelp. It was about a child that needed reconstructive surgery on her finger and had to be put to sleep for..." Read more Miele - Product and service first class Miele "Have had two houses in the past twenty two years. First house dishwasher cook top and double oven. No issues. House from 12 years with counter top dishwasher and convection..." Read more Glam Seamless - Day 3 and still nothing Glam Seamless "First of all, I purchased my extensions monday. I went with this company because I was searching for a new brand of extensions. I saw their ig and thought I'd..." Read more 'Xlibris Staff is Clueless and Not Recommended Xlibris "I purchased my self-publishing package in December 2015 as an incentive to reach my goal of finishing my book. This information was provided upon my purchase and I confirmed that..." Read more