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Completely unable to contact London office. I sent a letter, but have had no response.

Having submitted numerous orders successfully, they now suddenly require a password and I have no idea how to acquire one. There is no way of contacting them without an order number and a pending order doesn't have an order number. And now this can't be sent without a whole load of further entirely unnecessary words ...

what total rubbish. The words I'd like to send are impermissible, so this is the only way xxx xxx xxx xxx xxx xxx xxx xxx xx xxx xxx xxx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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