filters
product:
Show
Ordered a tattoo kit on April 6 and have yet to recieved it,today is June 22
Read more
LightInTheBoxCares
Light In The Box Response

will you please provide us your order number so we may check it for you? Or, you may log in your account and submit a ticket to contact our customer service dept. Here is how...

#870400
Reply to reviews
I ordered a brush set from this website and still have not revived them. There is no way I can contact customer service because I placed this order without being logged into an account. I received the email and made and account to track my purchase and once again...
Read more
LightInTheBoxCares
Light In The Box Response

will you please provide us your order number so we may check it for you? Or, you may log in your account and submit a ticket to contact our customer service dept. Here is how...

#870072
Reply to reviews

With Official Company Response

-Over priced delivery -Takes days to ship out -Suddenly I can't login to account -Have to wait at least 24 hours to get a reply. -very hard and long process to contact (no live chat or phone number) DO NOT USE THIS COMPANY!! I'VE WARNED YOU! DO NOT USE THIS COMPANY!!...
Read more
LightInTheBoxCares
Light In The Box Response

will you please provide us your order number so we may check it for you? Or, you may log in your account and submit a ticket to contact our customer service dept. Here is how...

1.0
Almeria, Andalusia
#870014
Reply to reviews
Paid for an Order. Taken from bank acct. no trace of my order on website or no shipping info!!!!!!
Read more
LightInTheBoxCares
Light In The Box Response

Dear CustomerWill you please provide us your order number so we may check it for you? Or, you may log in your account and submit a ticket to contact our customer service dept...

#868822
Reply to reviews
Disgusting company full of *** i would not advise anyone to order from them i shall be reporting to my local newspaper as no company can afford bad publicity.
Read more
LightInTheBoxCares
Light In The Box Response

Dear Customerwill you please provide us your order number so we may check it for you? And please describe your questions in more details. Or, you may log in your account and ...

1.0
#867799
Reply to reviews
They sent me a us size 6 dress, not custom sized. I received a dress size 6 waist down and size 00 on the top! So they refused to exchange or refund. Told me it was my fault and this is after spending two days to figure out how to get a hold of them. I had to buy a new...
Read more
LightInTheBoxCares
Light In The Box Response

Dear Customerwill you please provide us your order number so we may check it for you? Or, you may log in your account and submit a ticket to contact our customer service dept....

1.0
#867320
Reply to reviews

With Official Company Response

I ordered over 16 x items. Only 4 were decent (others were terrible quality and badly sized). Tried returning 12 x items and was told I had to pay for shipping. Australia Post quoted me $76 to return box. Considering how difficult the process was thus far (getting...
Read more
LightInTheBoxCares
Light In The Box Response

Dear CustomerPlease use the most ecnomic shipping method to return from post office. Thank you for your understanding. Sorry for the confusion of 5 days, we had extend your r...

Subiaco, Western Australia
I didn't like
  • Clothing sizing
  • Cannot contact customer services
  • Poor quality
#867202
Reply to reviews
Add me to the sucker list, looked reputable, product never showed. They sent me an email showing my order, paypal paid them, when i track using their app it tells me i have no orders. Don't use these crooks.
Read more
LightInTheBoxCares
Light In The Box Response

Dear Customerwill you please provide us your order number so we may check it for you? Or, you may log in your account and submit a ticket to contact our customer service dept....

2.3
#866834
Reply to reviews

Resolved With Official Company Response

I ordered a product. They had no problem taking my order and charging my credit card but, I have not received my order. There is no phone number to call on the website. I have requested to track my shipment but, the information has not been provided. Every time I make...
Read more
Anonymous
Asif

My order number 1605290818179597Tracking no Q3489578147XXNot able to track my order

LightInTheBoxCares
Light In The Box Response

Dear Customerwill you please provide us your order number so we may check it for you? Or, you may log in your account and submit a ticket to contact our customer service dept....

1.0
#866792
Reply to reviews

Contact Light In The Box

Mailing Address:
No. 141 Des Voeux Road Central
Hongkong, Hainan
China
More

With Official Company Response

I posted a complaint earlier about shoe order #1602171816996918 I made with lightinthebox and you recommended I contact the company directly at litbcollection@lightinthebox.com which i did but the email was returned with a cover letter that was written in chinese....
Read more
LightInTheBoxCares
Light In The Box Response

Dear CustomerAfter checking, we had contacted you in ticketId=12812431, and the reshipment had been mailed out for you. If you still have any question, please reply ticket dir...

I didn't like
  • Never received items or refund
#866583
Reply to reviews