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Light in the box what can I say first of all I was rushing to order my item I did a quick search on the item I wanted to get and ordered it thinking it was amazon come to find out it was this website! I first thought I was ordering from the other well-known will...
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2.5
#1038163
They promised me three times my package would arrive before christmas. A promise they did not keep and they just kept sending me replies without answering my questions or solving the issue. Just received standard template replies. As I don't need the items anymore, had...
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1.6
I didn't like
  • Customer service and their service in general
#981977
ACK! STAY AWAY. I placed a $54.64 order on Thur 12/15 at 11:00 p.m. and since it wasn't even started for delivery 24 hours later on Fri 12/16 at 11:00 p.m. I decided to cancel the order at 11:00 Friday night since I wanted the items by a day after Christmas and their...
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2.1
I didn't like
  • I cannot get money back with cancellation
  • Zero customer service other than few automated options
#974845
Light In The Box - LIGHTINTHEBOX SAID THEY WOULD PAY ME $557.88, THEY DIDN'T
THIS MESSAGE IS FOR ALL, PLEASE BOYCOTT CHINA , ALL OF CHINA , LIGHTINTHE BOX , ARE ALL LIARS , REBECCA AND TIM , SAID THEY WOULD PAY ME MY REFUND OF $557.88, YES , THEY LIED, TO ME , AND , CHINA , HAS A REALLY BAD HUMAN RIGHTS, WAY TO TREAT PEOPLE , THEY ARE VERY BAD,...
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Anonymous
Anonymous

This is customer service from Light in the box. I am glad to help. I review the order for this order # 12130652.This order is placed in March 2015, customer ordered IP camers....

Robertwhite
Robertwhite

LIGHTINTHEBOX ARE ALL LIAR'S

5.0
St. Johns County, Florida
#916369

Resolved

I would like to see my past history as I believe I did not receive an item. I have tried to communicate With LITB but this is a mission of futility. Obviously they have made every step to not reveal contact information. Sarah 100 words is the minimum. Another ploy....
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LightInTheBox
LightInTheBox
Light In The Box Verified Representative

Usually customers can submit tickets to Customer Service on the website and will be replied within 24 hours guaranteed. Here is the guide of how to submit ticket. http://www.l...

I didn't like
  • Fact that i
#891390

Resolved With Official Company Response

I ordered a product. They had no problem taking my order and charging my credit card but, I have not received my order. There is no phone number to call on the website. I have requested to track my shipment but, the information has not been provided. Every time I make...
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Anonymous
Asif

My order number 1605290818179597Tracking no Q3489578147XXNot able to track my order

LightInTheBoxCares
Light In The Box Response

Dear Customerwill you please provide us your order number so we may check it for you? Or, you may log in your account and submit a ticket to contact our customer service dept....

1.0
#866792

Resolved With Official Company Response

Light In The Box - Sent me wrong shoes
My first experience with this company they sent me the wrong shoes. They asked me to send them back and they would replace them. The return shipment would cost $25 to send them back and I only paid $35 for them. I asked for compensation to keep them and to cover...
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Anonymous
martin craig

I want to return the dress because it is not suitable, please refund me my money, thankyou, order number1086269726

LightInTheBoxCares
Light In The Box Response

Dear Customerwill you please provide us your order number so we may check it for you? Or, you may log in your account and submit a ticket to contact our customer service dept....

Guadalajara, Jalisco
#865938
I ordered a wireless mini keyboard for my smart TV. First, they said my order was shipped on December 24, 2015 and provided a tracking number. That tracking number led to nowhere. Then on January 6, 2016, I sent them an email inquiring about my order. That is actually...
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Anonymous
Jason342

I had the same issue , returned a jacket since the size was incorrect according to their sizing, charged me import duty again on the replacement jacket which I refused deliver...

Anonymous
angel

Never buy anything with credit card pay with paypal there 100 percent backed i will never buy off this company they have my money but havent shipped my item didnt realise it w...

2.5
I didn't like
  • That i have not received the order
#785572
I ordered product on 27th March 2015 and got an email on 2nd April saying my goods had been shipped. When I tried to track the progress using the Tracking Number they provided, their system said this number was not recognised. I tried over several days in April and in...
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Anonymous
Anonymous

I'm going thru the same thing now

1.8
Benitachell, Valencia
I liked
  • Choice of products
I didn't like
  • Incorrect tracking details
  • Inaccuracy
#639271

Contact Light In The Box

Mailing Address:
No. 141 Des Voeux Road Central Hong Kong, China
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Light In The Box Products and Services

All Light In The Box Products
Light In The Box - Payd money, order cancelled, no support, hoping to have my money back
I made an order of 270$ After one day, they delete my order without any appreciable reason, and without a way of replying them. And they wrote me "you will get back your money a.s.a.p." No way to call them, no email for support, for them the ticket is "closed" so no...
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Anonymous
Anonymous

Hope you payed through paypal as it protects you 100 percent this company is a scam

1.5
Varese, Lombardy
I liked
  • Wide selection
I didn't like
  • No way to contact a human
#599573