Beatriz A Bjy

Refund

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Light In The Box - Refund
Light In The Box - Refund - Image 2
Light In The Box - Refund - Image 3
I need to talk to someone and nobody answers the phone even there is no email for customer service My order doesnt appear in my account and I need to refunded as soon as possible Please sent me an email or a phone number where I ca talk to someone and not been like stupid hours in your web page looking for someone or somewhere I can reach someone My email is info@***.com and my phone is 305-986-****
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Preferred solution: Full refund

User's recommendation: Negative

Zoraida P Bmc

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Verified Reviewer
| map-marker Davenport, Florida

No return label or address. Also no paperwork in the package of itemy

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Light In The Box - No return label or address. Also no paperwork in the package of itemy
I cant return the items n they dont fit properly. I have no way of returning these items. A dress n a pair of shoes
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User's recommendation: Donโ€™t buy

1 comment
Zoraida P Bmc

No return labels

Sean S Lvz

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Verified Reviewer

Late shipping makes return impossible

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Light In The Box - Late shipping makes return impossible
I placed an order that was supposed to arrive in 5-9 business days. Its 11 business days in, and its projected to arrive at 9 PM tonight. I leave early tmrw morning for a trip. I had scheduled enough time so I could return the items if needed (theres a one week return policy restriction), but late delivery makes that impossible. I tried to call customer service and got a voicemail that the mailbox was full.
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Loss:
$98
Pros:
  • Clothes looked nice
Cons:
  • Shipping is late
  • No customer service at all
  • Return policy is restrictive

Preferred solution: Ability to return the clothes after my trip

User's recommendation: Find somewhere that cares about customer service

Company responded
Jonathan W Iwj

I need my items shipped quicker.. they are due to arrive on the day i leave for vacation

My flight for wedding in Dominican Republic leaves Thursday August 3rd at 845am... and my items won't arrive until Auguest 4th... which will be too late for my wedding... please help me to get the items by August 2nd/3rd at the latest... why can't I get it over nighted?
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Preferred solution: Deliver product or service ordered

1 comment
LightInTheBoxCares
Light In The Box Response

Good morning, Sorry to bother you. We found your order 72339116 and contacted you via ticket ID 72339116.

We are waiting for your answer. Cordially Customer Service

Natha R

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Alexandernatha53@***.com

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Light In The Box - Alexandernatha53@***.com
Light In The Box - Alexandernatha53@***.com - Image 2
Updated by user Feb 18, 2023

Need my order

Original review Feb 18, 2023
Every time I order from your website my order go to this address jake Webber 7914 Forrest Ave Philadelphia this is not my address he hacked my account and i don't no how he did it but is address program in my phone on your website when i order form lightinthebix my address 406 20th Street apt29 Gretna please send me order at this address thanks
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Loss:
$41

Preferred solution: Deliver product or service ordered

Company responded
Anonymous
map-marker Balham, Lambeth

Return an item of clothing

I want to return order no7202**** it doent fit & cost ยฃ147.00. They have refused to accepDont ourDt return& refund my money.
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User's recommendation: Dont lurchase from this company.

1 comment
LightInTheBoxCares
Light In The Box Response

Dear Customer We apologize for the inconvenience you had while you shopping with us, at Light in the box we strive to give our customers a better experience. We would like to offer you a solution that is satisfactory for you, to help you further with your demand, But unfortunately, we couldn`t proceed without your order number, would you be so kind to provide us with an 8-digit order number starting with 7 so we can help you further?

Or provide the recipient's name on the shipping address so we can locate your order.

Your reply will be deeply appreciated. Customer service

Company responded
Tehani Ocw

Can't return something

Recently made an order, it has now arrived but unfortunately I can't understand the instructions to follow on the website, it's not very clear, not to me anyway.
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Loss:
$42
Cons:
  • Not contactable

Preferred solution: Full refund

1 comment
LightInTheBoxCares
Light In The Box Response

Good morning, Sorry to bother you. We found your order 72280598 and contacted you via ticket ID 101332405.

We are waiting for your answer. Cordially Customer Service

Company responded
Anonymous
map-marker Allentown, Pennsylvania

Rip Off

I ordered 3 vests on Dec 11. They were the wrong size. I was told to return them to CHINA to get a refund. They sat customs beginning January 14 until they showed up on m y doorstep on July 27 with a "Refused" sticker attached. I wrote to the company and have received no response. So they ripped me off for over $198 including the postage for me to return the vests. STAY AWAY. THEY ARE CROOKS, LIERS AND THIEVES!. There is no way to contact them. They do not return emails and do not care for or about their customers!
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User's recommendation: STAY AWAY FROM LIGHT IN A BOX FOR ANYTHING!

1 comment
LightInTheBoxCares
Light In The Box Response

Dear Customer We apologize for the inconvenience you had while you shopping with us, at Light In The Box we strive to give our customers a better experience. We would like to offer you a solution that is satisfactory for you, to help you further with your demand, But unfortunately, we couldn`t proceed without your order number, would you be so kind to provide us with an 8-digit order number starting with 7 so we can help you further?

Or provide the recipient's name on the shipping address so we can locate your order.

Your reply will be deeply appreciated. Customer service

Company responded
Laila Fpn
map-marker Chicago, Illinois

To continue with my orders. Melanie Lucas

I dont want you to cancel my orders. Continue with both. Also my debit card number is not the same. And my new cell number is 312835****. Melanie Lucas
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User's recommendation: Excellent!

1 comment
LightInTheBoxCares
Light In The Box Response

Good morning, Sorry to bother you. We found your order 72533583 and contacted you via ticket ID 101393681.

We are waiting for your answer. Cordially Customer Service

Company responded
Anonymous
map-marker Dallas, Texas

Wrong size

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Wrong size pants. Unable to return/contact customer service. No customer service phone number. All other attempts to return are "rabbit holes ". By design.
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User's recommendation: DO NOT DO BUSINESS WITH LIGHTINTHEBOX FOR ANY REASON FOR ANYTHING!!

1 comment
LightInTheBoxCares
Light In The Box Response

Dear Customer We apologize for the inconvenience you had while you shopping with us, at Light in the box we strive to give our customers a better experience. We would like to offer you a solution that is satisfactory for you, to help you further with your demand, But unfortunately, we couldn`t proceed without your order number, would you be so kind to provide us with an 8-digit order number so we can help you further?

Or provide the recipient's name on the shipping address so we can locate your order.

Your reply will be deeply appreciated. Customer service

Anonymous
map-marker Chicago, Illinois

Order sent to wrong email address.

Light In The Box - Order sent to wrong email address.
They shipped a order to Florida instead of illinois. No customer service no phone number called everywhere cannot find
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Company responded
Anonymous
map-marker Christchurch, Canterbury

Did not receive goods ordered

They sent an email asking if I still wanted chair covers .could not reply to this email money taken from visa
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1 comment
LightInTheBoxCares
Light In The Box Response

Dear Customer We apologize for the inconvenience you had while you shopping with us, at Light in the box we strive to give our customers a better experience. We would like to offer you a solution that is satisfactory for you, to help you further with your demand, But unfortunately, we couldn`t proceed without your order number, would you be so kind to provide us with an 8-digit order number starting with 7 so we can help you further?

Or provide the recipient's name on the shipping address so we can locate your order.

Your reply will be deeply appreciated. Customer service

Joyce M Dcm

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Verified Buyer
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Verified Reviewer

Need to return an item that doesn't fit.

Light In The Box - Need to return an item that doesn't fit.
I'm not able to go to my orders to request a return of an item that doesn't fit. It keeps giving me a "Run around". It says go here then there, but it's not getting to the order. Please get back to me. The order number is litb-230** ****** 02951 - 7****065 Thank you, Joyce Martin
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Preferred solution: Full refund

User's recommendation: The size chart doesn't follow American sizes.

Company responded
Tehani Ocw
map-marker Marble Arch, England

Returning goods

Can find a contact number, can't follow the web site information. For an order I made to purchase a pair of shoes.
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1 comment
LightInTheBoxCares
Light In The Box Response

Good morning, Sorry to bother you. We found your order 72280598 and contacted you via ticket ID 101332436.

We are waiting for your answer. Cordially Customer Service

Company responded
Anonymous
map-marker Pompano Beach, Florida

Item missed marked size

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Item was missed sized way to big ordered a small but seems missed sized order before no complaints please advise thank you
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User's recommendation: Runs very big

1 comment
LightInTheBoxCares
Light In The Box Response

Dear Customer We apologize for the inconvenience you had while you shopping with us, at Light in the box we strive to give our customers a better experience. We would like to offer you a solution that is satisfactory for you, to help you further with your demand, But unfortunately, we couldn`t proceed without your order number, would you be so kind to provide us with an 8-digit order number starting with 7 so we can help you further?

Or provide the recipient's name on the shipping address so we can locate your order.

Your reply will be deeply appreciated. Customer service

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