Light In The Box
Reviews and Complaints
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot received my refund
Preferred solution: Full refund
My package was delivered to the wrong address
- No comments
- No comments
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Brussels, Brussels CapitalAUCUNE NOUVELLE DE MES COMMANDES PAYรES
User's recommendation: Mรฉfiez vous
Never received merchandise
i placed a recent order on their website i updated my address their website is a shaky nervous unstable website and instead of using my updated address the site chose the old on consequently my paid for merchandise went to a city in another state and the customer service will not refund or resend my merchandise their website uses a statement that they are part pf the NY stock exchange Ltd. so it makes a consumer think hey are part of the Ny stock exchange which is not true they are just wanting to scam consumers into believing misunderstanding what they are saying. To me they are an unreliable Asian company trying to do business in the USA and scaming consumers.
User's recommendation: be very careful if considering doing nusiness with this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder that was ordered on 3/20/2024
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Lost order
When this is solved you will never make the same mistake.
- Alot of options
- Its in the states
Preferred solution: Full refund
User's recommendation: Be patient.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong dress recieved
- Clearly falsely advertised
Preferred solution: Full refund
User's recommendation: DO NOT PURCHASE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI placed a order on ur app and it says I have no order
Preferred solution: Delivery if I can if not money refunded
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Long Beach, CaliforniaI want to change or return products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: RIP off
Company fixed the issue and I have been provided with apology. The package finally arrived... a month late
- Cheap clothing
- No package
Preferred solution: Full refund
User's recommendation: Don't buy
Cant get an order to be sent back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Never received order
Company fixed the issue and I have been provided with apology. The right ones as i never recieved my stuff
- Good products but no contact number for a live representative
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Scam cheat
Company fixed the issue and I have been provided with apology.
Preferred solution: Deliver product or service ordered
User's recommendation: Be very careful. You might not get your order. I have ordered, paid, tried to contact them and they never never answered!!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Swift Current, SaskatchewanDid not get shipped what I ordered
User's recommendation: Don't waste your money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Manchester, EnglandThe supplied item was nothing like that advertised & pictured
User's recommendation: Avoid any dealings with this organisation!
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Please contact our customer service via APP: Account>Help Center>Contact Customer Service for My Order> choose order# and click>View details. If you still have problem in contacting us, you may send email to service@lightinthebox.com with your order number and we will make sure your issue is resolved quickly.