Company responded
Monty Txb
map-marker Palermo, Province Of Palermo

Not satisfied with the product

Light In The Box - Not satisfied with the product
I have bought cordroy maroon blazer from this website and its came as a velvet and 3xl size I ordered but the size came is not fitting to the person who has a size of L. Now I am trying to fill the return the form but its not going throught the website and I am getting really disappointed and frustrated.
View full review

User's recommendation: Poor customer services

1 comment
LightInTheBoxCares
Light In The Box Response

Thank you for leaving a comment. We regret to learn that the items were not right in terms of size.

Please reach out to our customer service, a request can be made from the account in just a few mouse-clicks.

We'll gladly request reimbursement from the supplier, while confronting them with this error. We are looking forward to hearing from you.

Company responded
Theresa S Hya

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

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I am not able to return my order When I tried to do step three return or exchange does not come up on the screen.
View full review
Loss:
$60

Preferred solution: Full refund

1 comment
LightInTheBoxCares
Light In The Box Response

We regret reading about the difficulties faced. We firmly believe returning an item should be easy and straightforward.

Numerous parcels are being returned to our warehouse. We invite you to submit a new ticket,1 of our after-sales agents will continue to assist with the return and obtain a refund/exchange with the least amount of trouble!

Company responded
Shayanna Hus

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Columbus, Ohio

I have not received my product. I paid an extra $25 for three day shipping. That was four weeks ago.

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I will never use this website again nobody to talk to and nobody gives a *** now I will call my credit card company and have them deal with you because I am not gonna pay this bill on my credit card and theyre not gonna like to hear that all I want is my product that I paid for and the extra shipping And youll never hear from me again
View full review

User's recommendation: Donโ€™t buy horrible customer service, horrible delivery. I havenโ€™t seen the product so I canโ€™t grade it. Iโ€™m still waiting on it.

1 comment
LightInTheBoxCares
Light In The Box Response

Thank you for leaving a comment. We apologize that it took us a long time to dispatch the item.

Our warehouse holds a fairly high number of items in stock, but some items need to be sourced from one of our external suppliers. These items will be marked on the product page with an extra processing time, indicated just below the add-to-cart button.

Most items can be shipped in a couple of days, unless they are in high demand and the order is delayed. Please don't hesitate to reach out to our customer service, we will follow up with the supplier, urge them to prioritize this order.

Company responded
kathelijne p

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint

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the articles were not delivered at the appropriate address. No follow up or update was given on where and when the package was delivered
View full review

Preferred solution: Deliver product or service ordered

User's recommendation: do not trust this website

1 comment
LightInTheBoxCares
Light In The Box Response

Please contact our customer service via APP: Account>Help Center>Contact Customer Service for My Order> choose order# and click>View details. If you still have problem in contacting us, you may send email to service@lightinthebox.com with your order number and we will make sure your issue is resolved quickly.

Company responded
chris c Fkq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Material sold as leather when itโ€™s cheap pvc and also wrong size received

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See abovewrong size sent.item sold as leather when it is plastic.aaaaa..very poor quality..very poorly madenb! I am a shoemaker!it is an offence to describe these boots as being made of leatherthey are made from thin cheap plastic..not fit for purpose
View full review
Loss:
$51
Cons:
  • Wrongly advertised

Preferred solution: Apology

User's recommendation: Do not buy this product

1 comment
LightInTheBoxCares
Light In The Box Response

We are troubled to learn that the item wasn't quite as advertised. These matters are taken seriously, we wouldn't tolerate that a certain supplier sends a product which deviated even in the slightest from the pictures on our website. There should be no doubts that you are eligible for an immediate full refund.

Company responded
anthea b Vpq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Melbourne, Victoria

Return item

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3 items/ 1st grey jumper xl it would not fit a very very small person. Cardigan nothing like photo much shorter 3rd so big would fit a size 24 .one size 14 would like to know how I return items. I was pretty upset when I opened parceI and cancelled my account which I now regret and have signed up again but the history of purchase has gone
View full review

User's recommendation: Customer service don't help you

1 comment
LightInTheBoxCares
Light In The Box Response

We regret reading about the difficulties faced. We firmly believe returning an item should be easy and straightforward.

Numerous parcels are being returned to our warehouse. We invite you to submit a new ticket,1 of our after-sales agents will continue to assist with the return and obtain a refund/exchange with the least amount of trouble!

Company responded
Sys B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Free shipping is pure hoax and scam

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Det er fup

Jeg kan desvรฆrre ikke henvise til et ordrenummer - jeg betaler flere hundrede kroner i fragt...for en fragtfri ordre..???

Ved reklerere for at der er gratis fragt er รฉn ting.

Men nรฅr fragt pรฅ SEK 600 (for en fragtfri ordre) lรฆgges til fakturaen, er det en ren froud.

I vores land er det ulovligt ... men det ved Light In The Box, ikke?

Light In The Box snyder ogsรฅ mudg leveringstiderne.

Af annoncerne fremgรฅr det, at varen er pakket/leveret indenfor 24 timer...men nรฅr kunden der er gรฅet i fรฆlden kommer til fakturering, er fragttiden pludselig >2 uger! Medmindre kunden selvfรธlgelig betaler ekstra fragt pรฅ 810,00 SEK ...

Det er snyd, kรฆre venner ...

fuldstรฆndig snyd ...

Skam dig...meget skam dig...dette er uvรฆrdig handel

View full review
Pros:
  • Large selection
Cons:
  • Untrustworthy pricing and non-existent customer service

Preferred solution: Apology

1 comment
LightInTheBoxCares
Light In The Box Response

Hej Tak for at give denne feedback. Vi er ked af at hรธre, at forsendelsesomkostningerne var hรธje.

Typisk roser kunderne os for de mange forsendelsesmuligheder, vi tilbyder til en fair pris. Indeholdt ordren tunge, omfangsrige genstande, sรฅsom et maleri, vandhane eller andet udstyr? Det ville ikke vรฆre usรฆdvanligt, at store eller tunge pakker resulterer i hรธjere forsendelsesgebyrer, men alligevel udgรธr de samlede forsendelsesomkostninger kun en brรธkdel af ordrevรฆrdien, nรฅr du vรฆlger varer, sรฅsom tรธj, tilbehรธr eller elektroniske varer.

Derudover formodes mรฆngden af forsendelsesgebyrer gradvist at falde, nรฅr du foretager en stor ordre. Du er velkommen til at kontakte vores kundeservice, vi giver gerne tips til at hjรฆlpe med at reducere forsendelsesgebyrerne!

Company responded
Patricia M Fgd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Having so much trouble getting information on returning items

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Getting the runaround having so much receiving items finally received them today six items wrong size and not suitable spent 145.00 but to obtain info to return please help I am a 80 year old senior
View full review

Preferred solution: Full refund

User's recommendation: Do not order items from LightInTheBox

1 comment
LightInTheBoxCares
Light In The Box Response

We regret reading about the difficulties faced. We firmly believe returning an item should be easy and straightforward.

Numerous parcels are being returned to our warehouse. We invite you to submit a new ticket,1 of our after-sales agents will continue to assist with the return and obtain a refund/exchange with the least amount of trouble!

Company responded
David R Eel

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dallas, Texas

Compliant

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My order for my 2x Fire Red Polo Shirt is taking entirely too long to receive. I should have already had it delivered to my home by now. I am requesting for my order to be mailed to my address within two days.
View full review

User's recommendation: Slow shipping time

1 comment
LightInTheBoxCares
Light In The Box Response

Thank you for leaving a comment. We apologize that it took us a long time to dispatch the item.

Our warehouse holds a fairly high number of items in stock, but some items need to be sourced from one of our external suppliers. These items will be marked on the product page with an extra processing time, indicated just below the add-to-cart button.

Most items can be shipped in a couple of days, unless they are in high demand and the order is delayed. Please don't hesitate to reach out to our customer service, we will follow up with the supplier, urge them to prioritize this order.

Company responded
JEAN-CHARLES B Hgd

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bug de payement

Light In The Box - Bug de payement
Paiement en 4X 10,95 5 fรฉvrier 2024 . Paiement litb-240205****003147-****0421 J'ai appelรฉ paypal et mon paiement a รฉtรฉ dรฉbitรฉ de mon compte Savoir si je peux recevoir mes articles En l'attente de votre cdt burger jc
View full review
Loss:
$44

Preferred solution: Full refund

1 comment
LightInTheBoxCares
Light In The Box Response

Veuillez contacter notre service client via l'application : Compte> Centre d'aide> Contacter le service client pour ma commande> choisissez le numรฉro de commande et cliquez sur> Afficher les dรฉtails. Si vous rencontrez toujours des difficultรฉs pour nous contacter, vous pouvez envoyer un e-mail ร  service@lightinthebox.com avec votre numรฉro de commande et nous veillerons ร  ce que votre problรจme soit rรฉsolu rapidement.

Company responded
Francesca D Ifi

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Francescadouggan0@***.com

Light In The Box - Francescadouggan0@***.com
Light In The Box - Francescadouggan0@***.com - Image 2
Updated by user Oct 24, 2023

They were no top off the pieces is missing it post to be Screen lock on the Samsung galaxy Z flip 5 with the Case but it was not here I want to know if I am getting another Order with the Case for the Samsung galaxy Z flip 5

Original review Oct 23, 2023
Hi light in The Box some of my Order was missing of the top was missing of my Order is they Someone can help me Please can Someone can contact me Please
View full review
Pros:
  • Top side
Cons:
  • Top side

Preferred solution: Deliver product or service ordered

User's recommendation: 7487****

3 comments
LightInTheBoxCares
Light In The Box Response

Good morning, Sorry to bother you. We found your order 74873341 and contacted you via ticket ID 101855057.

We are waiting for your answer. Cordially Customer Service

LightInTheBoxCares
Light In The Box Response

Good morning, Sorry to bother you. We found your order 74873341 and contacted you via ticket ID 101855057.

We are waiting for your answer. Cordially Customer Service

LightInTheBoxCares
Light In The Box Response

Good morning, Sorry to bother you. We found your order 74873341 and contacted you via ticket ID 101855057.

We are waiting for your answer. Cordially Customer Service

View more comments (2)
Company responded
Laverne H Vxp

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Password reset issue

Light In The Box - Password reset issue
I tried to log in to check status of order and said do not recognise them requested to reset then it said passwords do not match. I am unable to track order as cannot log in laverne737@***.Co.uk please tell me when my order will arrive
View full review
Pros:
  • Selwction
Cons:
  • Cannot speak to anyone

Preferred solution: Deliver product or service ordered

User's recommendation: Depends what response I receive

1 comment
LightInTheBoxCares
Light In The Box Response

Hello, Thank you for leaving a comment on our page. We'd like to help you gain back access to your account, perhaps you've forgotten the password?

If yes, it can be easily reset from the login page. Make sure to check your spam folder in case you can't find the email to reset the password.

For further issues please don't hesitate to contact our us, the customer service can also be reached from the website without being signed in to the account. We are looking forward to helping you with this!

Company responded
JEAN-CHARLES B Hgd

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bug de payement

Light In The Box - Bug de payement
Light In The Box - Bug de payement - Image 2
Paiement en 4X 10,95 5 fรฉvrier 2024 . Paiement J'ai appeler paypal et mon paiement a รฉtรฉ debiter de mon compte Savoir si je peux recevoir mes articles En l'attente de votre cdt burger jc
View full review
Loss:
$44

Preferred solution: Full refund

1 comment
LightInTheBoxCares
Light In The Box Response

Veuillez contacter notre service client via l'application : Compte> Centre d'aide> Contacter le service client pour ma commande> choisissez le numรฉro de commande et cliquez sur> Afficher les dรฉtails. Si vous rencontrez toujours des difficultรฉs pour nous contacter, vous pouvez envoyer un e-mail ร  service@lightinthebox.com avec votre numรฉro de commande et nous veillerons ร  ce que votre problรจme soit rรฉsolu rapidement.

Company responded
Jacqueline F Lnq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Winsford, Cheshire

I have not been sent a code to post my dress back and recieve a Refund

Light In The Box - I have not been sent a code to post my dress back and recieve a Refund
No Help I want to return a Mother of the bride dress in sky blue 2 peice paid ยฃ158-49including postage only received on the 2/2/24 after 3 weeks I need Labels and Assistance Please Help.
View full review

User's recommendation: Ensure you get a Confirmation of item purchased.

1 comment
LightInTheBoxCares
Light In The Box Response

Please contact our customer service via APP: Account>Help Center>Contact Customer Service for My Order> choose order# and click>View details. If you still have problem in contacting us, you may send email to service@lightinthebox.com with your order number and we will make sure your issue is resolved quickly.

Company responded
dick.kraaijeveld K

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Retoer ticket

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ik wil een pakket terugsturen maben ik kan geen retoer kaartje vind Mijn e-mail is dick.kraaivveld @***.nl
View full review
1 comment
LightInTheBoxCares
Light In The Box Response

Neem contact op met onze klantenservice via APP: Account>Helpcentrum>Neem contact op met de klantenservice voor mijn bestelling> kies bestelnummer en klik op>Details bekijken. Als u nog steeds problemen ondervindt om contact met ons op te nemen, *** u een e-mail sturen naar service@lightinthebox.com met uw bestelnummer en wij zullen ervoor zorgen dat uw probleem snel wordt opgelost.

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