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Light In The Box - Dreadful

Sizing is very inaccurate. According to their size chart XL equates to a UK 14. It is about a 22!!!!!! This is a scam! I want this jumper returned and they do not make it easy. I will go to the press and any other social media if I do not get satisfaction.
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Review
#1690999 Review #1690999 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$26
Preferred solution
Full refund

Light In The Box - Order help

2.0
Details
Ive placed my order off line but it wont let me log in to see when my order due and ive not recived any messages to say my order has gone through but my payment been took
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Review
#1690622 Review #1690622 is a subjective opinion of poster.
Pros
  • Idea of getting a reasonably priced product
Cons
  • No phone number to reach customer service
Reason of review
Did it on line and now carnt track my order
Preferred solution
Let the company propose a solution
Tags
  • women clothing

Light In The Box - I NEED TO KNOW WERE MY PACKAGE IS ORDER NUMBER 1909111834009791 ORDER DATE WAS SEPT 11, 2019 RACHEL PEACOCK EMAIL PEACOCKRACHEL51@YAHOO.COM

1.0
Details
I NEVER RECIEVE MY ORDER OF TWO DRESSES.
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Review
#1690376 Review #1690376 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$77
Preferred solution
Full refund
Tags
  • Did Not Get My Order

Light In The Box - I order dresses nothing is happening order no is 19880131

I paid for the dresses no shipping nothing
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Review
#1689676 Review #1689676 is a subjective opinion of poster.
Service
Ca Dresses Shipping Service
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
  • Light In The Box No Refund

Light In The Box - Took money - no order number or product delivered

1.3
Details
I ordered a sweater online and recieved a confirmation number that payment had been received. It also went through in my card. However my online account showed no order has been placed so I can't contact customer service as the sweater never arrived. So frustrating!
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Review
#1687962 Review #1687962 is a subjective opinion of poster.
Cons
  • No order placed even after payment recieved
  • Never received item
  • No way of contacting the company to rectify
Reason of review
Order processing issue
Loss
$30
Preferred solution
Deliver product or service ordered
Tags
  • misleading
  • Horrible

Light In The Box - Dress

4.0
Details
Light In The Box - Dress
I had a dress come awhile back , it was damaged it had hole in back, you send me message said not to send it back you would take care of it , it’s been months still haven’t heard anything or got the dress back,
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Review
#1687961 Review #1687961 is a subjective opinion of poster.
Service
Light In The Box Customer Care
Pros
  • Looks nice on the web page
  • Produts just what i wanted
Cons
  • Website photos do not show you the type of cheap material
Reason of review
Bad quality
Loss
$27
Preferred solution
Deliver product or service ordered

Light In The Box - Very bad customer services

1.0
Details
I'm disagree that I cannot cancel my suscription with Light In the Box, it's really bad experience to contact customer services, there is not a phone number nor agents nor address there is not way to speak with a person. The company want charge me a fee because I did not buy / login in a year, which is ridiculous, noone can force to continue visit or buy Please give the option to UNSUSCRIBE
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Review
#1687522 Review #1687522 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Light In The Box in Athens, Attica - Not helpful

I am trying to get information on a product specifically a dress I want to order and cannot make sense of your customer service. I want to ask about fabric but all your FAQ's are of no use. I want to speak or contact a customer service agent. Is this possible or note. Your site is very impersonal. Do you not have any real customer support.
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Review
#1687352 Review #1687352 is a subjective opinion of poster.

Light In The Box - PACKAGE

i HAVE NOT RECEIVED MY PACKAGE THAT I ORDER ON SEPT 8TH 2019, ORDER # 33982272. i CANNOT GET LOGGED IN TO MY ACCOUNT, BUT YOU CAN TELL ME WHAT I HAVE SPENT. I HATE TO LOSE MY $ 47.59. PLEASE LET ME KNOW WHAT HAPPEN TO MY ORDER. THANK YOU. EARLENE NEWHOUSE Sad
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Review
#1685842 Review #1685842 is a subjective opinion of poster.
Cons
  • Returning items is difficult
Reason of review
Problem with delivery
Loss
$48
Preferred solution
Full refund

Update by user Oct 20

Their response to my request for return and refund.....Dear Customer,We are sorry for the troubles and return policy of items in made to order category.Please kindly note that both standard size and customized size dress are all made to order product which means we...

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Review
#1685086 Review #1685086 is a subjective opinion of poster.
Pros
  • Great selection and prices
Cons
  • Refuse to honor return policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$211
Preferred solution
Full refund