Light In The Box
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI never got my merchandise and they made it impossible to contact them about it.
- No contact
- Cannot fulfill obligation
Preferred solution: Deliver product or service ordered
User's recommendation: Do not use service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerImpossible to unsubscribe once youโve made a purchase and emails are usually two per day!
- Big corporation
- Zero customer support
Preferred solution: Off the wretched mailing list
User's recommendation: Donโt use this company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerDamaged product
- Bad quality and dreadful customer service
Preferred solution: Full refund
User's recommendation: Steer well clear
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerCanโt refund my purchase.
I ordered a suit from you guys on Sunday, and when it came I wasnt very pleased with what I ordered. I then decided that I wanted to refund this item, but later realized that I couldnt because I didnt created an account before purchasing my item.
Ive tried many ways to try and refund this, but it just hasnt worked. Keep in mind, every time i try to recover its not possible for me, because the Gmail that is connected to the suit account, is no longer available.I have my order ID and my receipts, and proof of my order. And I just wanted to let you guys know that I want my money back NOW.
Further actions will be made, and done if I dont receive my money back. Please, and thank you.
Sincerely,
Noel Kimiavi.
(Please contact me at noelkimiavi25@***.com, or +1 (21*) *** ****).
- It comes fast
- Fake advertising i dont like that whatsoever
- You do not receive what you buy
Preferred solution: Full refund
User's recommendation: Create an account before purchasing.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhere is my order.
- Lovely photos
- Postage very exspensive
Preferred solution: Deliver product or service ordered
User's recommendation: Be very careful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCooling jacket with no instructions
- So many
Preferred solution: Full refund
User's recommendation: never buy anything from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturning a garment
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWill not give refund
- Refunds
Preferred solution: Full refund
User's recommendation: Do not order from this company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI'm not getting any response for a return I need to make.
- Good prices
- No customer service at all
Preferred solution: Full refund
User's recommendation: Make sure you won't need to return your order. They just won't respond.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad product, not possible to get a refund as their website do not work
- Delivered on time
- Bad product and not possible to get in touch with them
Preferred solution: Full refund
User's recommendation: Dont buy anything from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerClaim bad services and horrible product
I bought a dress for my son's wedding. On their website the dress was beautiful.
I paid an additional $25 requesting that the dress be made to my size. I received a horrible, poor quality product and had to return it. After that, a very painful process began for me when I returned that dress because I felt mocked, humiliated and discriminated against by your company. They never solved anything for me and made it clear that I was lying.
In the end I lost my money $246.
Today, four months later, I receive the package of the dress that I returned to them. I need an address in the United States to return that.
Preferred solution: Full refund
User's recommendation: Obviously I never recommend to buy in Light In The Box
Poor quality
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI bought a cooling jacket of them with no instructions
- Non yet no resolution yet
- Plenty
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn Problems
- Easy ordering
- Extremely difficult to contact their customer service
Preferred solution: Full refund
User's recommendation: Realise that you are buying from a company in Asia with no apparent redress if you need a refund or an exchange of the goods purchased.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Order 955589**** my Husband paid R1222.59 and has now been asked to pay import duty tax by DHL..never happened before second time ordering the same pants he recieved 2 weeks ago no hasstle
Company fixed the issue and I have been provided with apology. I emailed customer service twice.
Complained that they cannot keep the item at customs as we ordered the very same item 1 month ago and paid the same price etc. And received it
Preferred solution: Full refund
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Thank you for posting a comment. We sincerly sorry for the long wait.
Such delays are quite unusual, have you already tried to contact our customer service from your account? We are afraid that there could be a delivery issue, the logistic department will be eager to have a closer look at this.
Please don't worry, we'll be offering you a straight refund after having received your request. Hoping to hear from you soon!