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1.0
Details
We had an audio tech fit the radio but it would not work he tested all the wires and they had power but he said the unit would not turn on and the fault seems to be in the unit itself . I was told that I could not return or exchange it by light in the box as it out of...
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Review
#1695370 Review #1695370 is a subjective opinion of poster.
Pros
  • Items look good
  • Items look
Reason of review
Damaged or defective
Loss
$209
Preferred solution
Let the company propose a solution

Light In The Box - Purchase items and cannot get information on my purchases

1 purchase 6 dresses for amounts 21.77, $26.72, $17.81, $23.99, $38.60 and $34.64 on September 17th and 18th 2019 and I cannot get status on my orders. My orders numbers are 2909181634071758, 1909221834107366 and 1909161934053687
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Review
#1695042 Review #1695042 is a subjective opinion of poster.
Pros
  • I liked the items that i have purchase
  • Looks nice on the web page
Cons
  • No communication
Reason of review
Order processing issue
Loss
$164
Preferred solution
Deliver product or service ordered
Tags
  • no customer service email

Light In The Box - Item not received1910100234265928

1.0
Details
Light In The Box - Item not received1910100234265928
1910100234265928 bought this item online on the 10oct still now no email or item delivered as promised 10 to 12 days.Please look into the matter and get back to me.
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Review
#1695001 Review #1695001 is a subjective opinion of poster.
Product
Light In The Box Shirt
Pros
  • First order
Cons
  • Did not deliver
Reason of review
Problem with delivery
Loss
$38
Preferred solution
Deliver product or service ordered
Tags
  • in the box

Light In The Box - Not too good

1.0
Details
I ordered cycling gear but ordered small to start off, I quickly changed it to large, but it had gone through. I payed by PayPal. I have been trying to contact you for weeks, and now the order has arrived. I was advised by a representative via a consumer site Trust Pilot, your representative Fabio, to return it, which I have done, both parcels Could someone contact me, on pr_ground@hotmail.com to sort this out Regards Paul Ground
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Review
#1694130 Review #1694130 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$140
Preferred solution
Full refund
Tags
  • Complaints

Light In The Box - Enquiry

I am struggling to make a payment, is there anyway i can get your account number and send a proof of payment maybe
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Review
#1693101 Review #1693101 is a subjective opinion of poster.
Reason of review
Order processing issue
Preferred solution
Help me make a payment

Light In The Box - I did not intend to order anything from you. I looked at your sight. If I did, it was by mistake, and if you charged me, I need to return the item. Please also let me know what it was, because I

have not received anything to date. Also, is there any way I can contact you by phone or you can contact me by phone? My number is 814-883-4402. Thank you.
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Review
#1692473 Review #1692473 is a subjective opinion of poster.
Reason of review
Never received
Preferred solution
Full refund

Light In The Box - 'No orders on file' so cannot return shoes wrong size than ordered

1.0
Details
Light In The Box - 'No orders on file' so cannot return shoes wrong size than ordered
Light In The Box - 'No orders on file' so cannot return shoes wrong size than ordered
Light In The Box - 'No orders on file' so cannot return shoes wrong size than ordered
Light In The Box - 'No orders on file' so cannot return shoes wrong size than ordered
Light In The Box - 'No orders on file' so cannot return shoes wrong size than ordered
Order no 1909290234162401: I ordered shoes size 38. The shoes delivered were size 39 which is the wrong size. Please see attached: Print screens of my order showing size 38 and Photos showing shoes delivered size 39. These are 'made to measure' shoes but the size is not the size I ordered so I am entitled to repayment of £39.93 or replacement with shoes the correct size 38, however, my Lightinthebox account shows “No Orders” so I cannot click to return this pair of shoes delivered in the wrong size. Please repay the cost of £39.93 or send out shoes correct size 38.
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Review
#1692361 Review #1692361 is a subjective opinion of poster.
Pros
  • Range of goods
  • Pricing
  • Wide selection
Cons
  • Got the wrong item and it came slow
  • Got the wrong item and couldnt send it back for correct item
Reason of review
Order processing issue
Loss
$50
Preferred solution
Deliver product or service ordered

Light In The Box in Ivybridge, England - 'No orders on file' so cannot return shoes not size ordered

2.4
Details
Light In The Box - 'No orders on file' so cannot return shoes not size ordered
Light In The Box - 'No orders on file' so cannot return shoes not size ordered
Light In The Box - 'No orders on file' so cannot return shoes not size ordered
Light In The Box - 'No orders on file' so cannot return shoes not size ordered
Light In The Box - 'No orders on file' so cannot return shoes not size ordered
Order no 1909290234162401: I ordered shoes size 38. The shoes delivered were size 39 which is not the size I ordred. Attached are Print screens of my order showing size 38 and Photos showing shoes delivered are size 39. These are 'made to measure' shoes but the size is not the size I ordered so I am entitled to repayment of £39.93 or replacement with shoes the correct size 38, however, my Lightinthebox account shows “No Orders” so I cannot click to return this pair of shoes delivered in the wrong size. Please repay the cost of £39.93 or send out shoes correct size 38.
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Review
#1692345 Review #1692345 is a subjective opinion of poster.

Light In The Box - I need to return an item

Cannot see it on my account. Order #34293319. please advise how to send 1 item from order back.
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Review
#1691997 Review #1691997 is a subjective opinion of poster.

Light In The Box - Complain

Light In The Box - Complain
Light In The Box - Complain
Light In The Box - Complain
Dress was nothing like what I ordered
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Review
#1691682 Review #1691682 is a subjective opinion of poster.
Product
Dress
Pros
  • Affordable
Cons
  • Absymal customer service and refund policy
Reason of review
Bad quality
Loss
$48
Preferred solution
Full refund
Tags
  • Light In The Box Warranty Service