Light In The Box
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSent wrong color vs ad, material not cotton fits baggie. They don’t respond
- False advertised
Preferred solution: Full refund
User's recommendation: Question a product, might get something else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sunbury-On-Thames, SurreyMade an order, waiting waiting waiting. Perhaps I’ll get my money back from the credit card company, no idea what’s going on, no contact no number . Beware. Avoid
User's recommendation: Avoid light in the box or you pay and then hear nothing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn instructions
- Low price
- Make themselves easier to contact
Preferred solution: Just see them improve or quit being a seller
User's recommendation: Expect long delay getting merchandise . God help you if you have to return it . Easier to break into Fort Knox
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHy I didnot receive my order yet (L18 Smart watch) which I have been placed 15 days before. How much time it takes more? I am just tried of being checking my parcel status
- Items available online
- Bad for contact if wanting to discuss purhase
Preferred solution: Deliver product or service ordered
User's recommendation: I just have not good experience
Cancellation of order
User's recommendation: NONE, NO !!!!
Talk about my order
Why can’t I get a representative to speak with after I placed my order
User's recommendation: *** no
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMultiple orders!!
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Surbiton, Kingston Upon Thames'Submit Ticket' Not Loading
User's recommendation: Surprise, surprise Customer Services are difficult to contact.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI made an order I did not give my merchandise and can't get anyone to help me
- Decent prices
- You could not receive your order
Preferred solution: Deliver product or service ordered
User's recommendation: Not at all
They won’t let me return the dress that is supposed to be a size 10. I can’t even zipper it it’s way too small.
User's recommendation: Don’t order from this company you can’t even get through to them by phone
Account and I can't login
Preferred solution: In to my account
Very bad communication.
Order not shipped
User's recommendation: Be aware of shipping delays and not way to get in touch with company
The size was wrong I needed a four because the dresses run very small and the send tow of the dresses the same color Return and exchange
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Dear customer Thank you message us , If you need any customer service assistant, you may need to log in to your lightinthebox account via the official site. here is the guidance on how to contact customer service:https://www.lightinthebox.com/r/contact-us.html After you submit the tickets, you will get a response within 24hours. Thank you for your understanding