Rockne Vis

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I want to ask something about my order

Light In The Box - I want to ask something about my order
Light In The Box - I want to ask something about my order - Image 2
I oder 2 dress on Monday 11th October 2022 they have taking the money from my account, but I just received a message that my order has be cancelled so when will I get my refund back.
View full review
Loss:
$85
Pros:
  • This is my first purchase from you
Cons:
  • But when you order it its totally differnt

Preferred solution: Full refund

Anonymous
map-marker Montreal, Quebec

Lightin the box makes it so difficult and expensive that you place the product under G and never use Lighting the box ever again

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Purchased 2 T shirts for my son and myself. I wear L T shirts, my son wears L. Ordered one L T shirt and one EL T shirt. Both were way way too small. For me to return them for an exchange, the cost and difficulty would not be worth the effort. Never use light In The Box ever again. Both received shirts were put under G.
View full review

User's recommendation: Sorry cannot

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Chicago, Illinois

Return

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Light In The Box - Return
Brought a mother of the bride dress and it was awful and now I want a refund but they refuse to give my money back.
View full review

User's recommendation: Donโ€™t buy from this company

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Belsize Park, England

Absolutely useless company

Light In The Box - Absolutely useless company
Light In The Box - Absolutely useless company - Image 2
Absolutely useless company cant get to talk to anyone about where my order is I was a guess when I ordered the torch
View full review
Anonymous
map-marker Seattle, Washington

I was trying to find a direct number to them and your name is exactly how I felt so I called that number 1sr

I was attempting to buy their Upgrade for $19.99 a year to help with their VERY High shipping prices. I went to check out and it charged me the upgrade but my shipping prices remained the same at Check out. I tried 5 different times to ask the simple question, why? When do benefits start? No reply from same question. When they did reply they stated I had emptied my cart they couldnt help me. AND They did not attempt to answer my question.
View full review

User's recommendation: There are to many other places to shop

Anonymous
map-marker Laurel, Maryland

Dissatisfied with quality and too small

First of all Im a senior and saving money is very important to me. I order a dress and matching coat and Im not satisfied with the quality of the outfit, nor did it fit. My request was to return the dress for a full refund and I would return the item. Ive have yet to get my refund even though I reach out within the time frame requested. What would make me happy to to get a full refund because not only does it not fit but Im very dissatisfied with the quantity of the material. I would be glad to hear from you soon! Ms. Martha Nelson.
View full review

User's recommendation: Never will refer anyone to this company

Odell L Gqs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Birmingham, Alabama

Took money no merchandise

I placed an order 3/3/2023. My money was taken out my account. No confirmation email. Nothing. As of today 3/13/2023. Nothing. I want my money back immediately! I'm contacting My bank today!!!
View full review

User's recommendation: Do not use this company!!

Dany S Gjb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cologne, North Rhine-Westphalia

No content contact

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I want return a package of ordered stuff and my money full back, I have to pay for sending it to china and they offer me only a part of my payed money and they want me to take away the original ettikets because of the boarder taxes! It is illegal -I think- to handel customers like that. I wonder this page is allowed
View full review

User's recommendation: Donโ€˜t order there

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Brisbane, Queensland

I bought 11wigs the same and when they arrived they were totally different from the display pictures on ur website and the quality and volume of the wigs are bad and no one is buying them cz they lo

Because they look different, I would love to have a refund or exchange. Thanks for your understanding
View full review
Barbara S Fpi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

This company does not call the customers back.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I ordered two hoodies from this company. One of the items fit pretty good. The other hoodies does not fit, plus the zipper is broken. Ive tried on numerous times to reset my password and Light in the box does not respond to me, there is no phone number to call. I would definitely not order from this company. Their customer service skills are lacking. Barb Shanley
View full review
Pros:
  • Nice looking clothes
  • Big selection of products

Preferred solution: Full refund

Anonymous
map-marker Leesburg, Florida

Order does not show in my account. Need to return to small

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My order does not show on my account. I need to start a refund within 7 days and it keeps sending me back to my account where there's no order showing. I can't start a refund without going through my account. I don't know why there's no over showing on my account but I can't get a hold of anybody because there's no customer service phone number. They sent me an email with all the information in it except for how to get a hold of customer service.
View full review

User's recommendation: Do not order from them customer service is non-existent. And you have to pay for all return shipping cost.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Shellharbour, New South Wales

Unwearable coat missing belt and wrist straps

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Light In The Box - Unwearable coat missing belt and wrist straps
Light In The Box - Unwearable coat missing belt and wrist straps - Image 2
Received trench coat minus belt and wrist straps! Making it unwearable. Not to mention purchased for $60, then noticed it advertised later for $29! Unable to contact customer service to either return item or request said belt and wrist straps. Terrible online shopping experience.
View full review

User's recommendation: Do not buy from this company

Anonymous
map-marker Dunedin, Otago

I did not receive a tracking number while my order No. 6575**** was being processed

Dear Ian McMaster

Thank you for your order. Your Order No.6575**** is being processed.

Order No. 6575**** View the status

Ordered atPayment Method

2023-03-06 15:01:12PayPal Express

Billing AddressShipping Information

Ian McMaster, 640********Ian McMaster, 640********

3A Beta Street, Belleknowes, Dunedin3A Beta Street, Belleknowes, Dunedin

Ordered Items

Item(s)PriceQuantity

Men's *** Pack Nappa Leather Cowhide Daily Zipper Solid Color Black

Color:Black

NZD $57.191

Grand Total:NZD $66.0

We are preparing your package now, and will ship it to you as soon as possible.

Once the package is shipped, we will notice you via email where you can track your logistic information.

If you have any questions about your payment, please feel free to contact us.

Hope you enjoy shopping with us!

LightInTheBox

please send me a tracking number as i could not sign into my account at all whilst using my email address which is ian.mcmaster@***.com despite it saying that i had already registered...

View full review

User's recommendation: avoid this company at all costs as they are a fake

Anonymous
map-marker Lorain, Ohio

Because you state free return but only want to give me a 10% credit if I keep it

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Not happy with what I received, and you guys only want to offer a partial refund, did I give you a partial payment
View full review
Lanique Gwp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Venice, Florida

The item I received is not what I ordered. I am hoping to return the item & reorder. Have t had contact from your company!.

Im trying to return an item that is not what I ordered.. can someone pleases respond.Is there a number I can call to talk to someone about this.Barb woods
View full review
  • 1
  • ...
  • 224
  • 225
  • 226
  • 227
  • 228
  • ...
  • 826