Rene H Duc

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Verified Reviewer
| map-marker Minneapolis, Minnesota

What happened to my Confirmation number or email receipt something

My name is Rene Henderson & Im very unhappy & upset because yall took my money off my card & never sent me a Confirmation or email or anything
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Heather K Fka

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Verified Reviewer

Package not arrived

I ordered a wig from you on 20 February 2023 12.38 pm for $48.35 I mistakenly put wrong email address but correct home address for delivery of the package. I have obviously not received a confirmation email as it was incorrect but would like to know where my package is? Can someone please contact me in regards to this as this is the second email I have sent you with no response!!!
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Loss:
$48

Preferred solution: Deliver product or service ordered

Frances M Zqm

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Verified Reviewer

Email the doubts

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My email fran49.fm@***.com has been my email for more then 11 yrs. It not wrong. The other 2 are personal school friends and bills. I feel like people think I'm lieing no my mother taught me right. Thank you Frances Mendez
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Pros:
  • Good products
Cons:
  • More respect because we are adults not children

Preferred solution: Apology

Evelyn E Hxq

My ordered

Light In The Box - My ordered
Hi a coat I ordered o. 13/03/2022 and I have not received it yet but I get the Dress but it to little So how do I send it back to you all and get my money back for the dress I cannot send you a picture of the coat because I don't have a coat I can send you a picture of the dress that's too small but not the coat
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Preferred solution: Deliver product or service ordered

Laetitia B Dxl

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Verified Reviewer
| map-marker Mona Vale, New South Wales

Change address

Light In The Box - Change address
I placed an order today. My address was listed as 34 O'Neil place Marian qld, Australia. It needs to be changed to 26 Daly St, Marian, qld, aus
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Monica D Mxb

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Verified Reviewer
| map-marker San Bernardino, California

Exchange same color X 2

I would like to know why they are doing to many question when what I need is just exchange the shirts that I bought for my husband. I called to the company but nobody answered and I can't live any messages because the mailbox is full. So if you don't want to exchange my shirts I want my money back as soon as possible so I can buy in another app or an store. Please contact me at 909 843 ****. ASAP. Thanks
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Joann N Wze

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Verified Reviewer

Have not received instructions for mailing label so I can receive my return

Wrong size poor quality Trying to get my refund and return info not being supplied in timely manner. What the heck I have to sound off instead of expiditing My complaint? Come on!!! Im already pissed enough!! I will never use this company again and I think h th is whole deal is farcical. You people get your jollies *** people off.? Maybe this just comedy material
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Loss:
$40
Pros:
  • No pros at all
Cons:
  • No customer service

Preferred solution: Full refund

User's recommendation: Don’t buy from this company

Sammie U

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Verified Reviewer

Make a return

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Its too difficult to negotiate the return process. I never could print my return label because I couldnt reset my forgotten password. Also I ordered a dress 2 sizes larger than I needed and it was still too small. Im assuming disappointed
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Loss:
$160
Pros:
  • Prompt delivery
Cons:
  • Irregular dress sizing

Preferred solution: Full refund

User's recommendation: Shop local

Trese C

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

I need to talk to a customer service agent.

Light In The Box - I need to talk to a customer service agent.
I ordered something and forgot to change my address. I went into the system after and order and changed my address, but Im not sure if t My order was mailed to my old address. My new address is 19309 W Dojaro Rd, Park Hill Oklahoma 74451. When I called the phone number, it was a wrong number.
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Preferred solution: Deliver product or service ordered

Jeff w Jop

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Stoney Creek, Ontario

You sent me the wrong ring....

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Light In The Box - You sent me the wrong ring....
Light In The Box - You sent me the wrong ring.... - Image 2
Updated by user Jan 09, 2023

it hasn'tI have heard nothing back concerning the issue

Original review Dec 10, 2022
hello I've been buying a lot from you lately and all was well until now. I made a big order and two of the items were not right. The order number Order Number: 221115****055480 Order date: Order Date: 2022-11-15 The ring that was sent was not the ring I ordered. As you can see the ring in my order was the one you were suppose to send me. And the shirt in the order was way to small. I will not give you a bad review because I do not like doing that. But I do hope that we can fix these issues promptly. thank you
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Pros:
  • It is cheap
  • Quality
  • I liked the product i ordered as it was different
Cons:
  • Sending out the wrong products
  • Did not get order correct

Preferred solution: Full refund

Cliffton T

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Verified Reviewer

Where's my order

This company is a scam.PLEASE PEOPLE DO NOT ORDER ANYTHING FROM THIS COMPANY.!!! !!! !!! !!! !!! !!!
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Loss:
$14
Cons:
  • Scammers n overcharging your card

Preferred solution: Full refund

User's recommendation: DO NOT ORDER ANYTHING FROM THEM

Jeff G Bmu

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Verified Reviewer

To place an order

I have place a order on 3-7-23 and I can't track it or anything can pull it up on my app my money has been pull off my bank card it's is 5 times I have write y'all do y'all have a phone number
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Loss:
$50

Preferred solution: My order I pay for my track number

Deavion Eqc

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Verified Reviewer
| map-marker Contoocook, New Hampshire

Wrong product

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Light In The Box - Wrong product

This company changed my order and sent me the completely wrong product, and now I literally can't get ahold of anyone to ask and the stupid return/exchange page is completely useless, it requires you to upload a picture then doesn't upload no matter what method, because I've tried several. Don't waste your time and money on this company because they are obviously not worth it based on the inability to actually contact them and absolutely no customer service that you can actually speak to in real time.

Go to Etsy or another one of those sites because this one is absolutely not worth it. Literally the first time I have been able to upload a picture was when writing this.

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User's recommendation: Don't shop here ever, customer service non existent and the app doesn't work for returns

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Mepal, England

I haven't received my order

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Light In The Box - I haven't received my order
Light In The Box - I haven't received my order - Image 2
I ordered something from LightInTheBox for 60 pounds and still havent received my item. I paid £12 for just delivery and was promised I would get it in 5-7 days but still havent after 9 day. I feel robbed and scammed due to the fact I still havent got any jacket which I ordered. They even have no contact system for us to call them and to notify them about our issue. They didnt even send a confirmation email.
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User's recommendation: Don’t get close to LightInTheBox

Anonymous
map-marker Aberdeen, Aberdeen City

Please could you look into my order of dresses I have not heard anything and I have paid thank you

Please could you check my order of dresses I have paid thank you , I havent heard anything from you and when will I get them thanks again .
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