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I ordered 2 taps, total proce of £160 plus £20 for delivery. The delivery company said there were some custome taxes and charges to pay amounting to £50!! I refused the delivery, as I was not made aware by the company of these charges (I have later noticed they have...
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Anonymous
LightInTheBox

Hi there, My apologies for the inconvenience. Please send me your order number so that I will be able to follow you up to our customer service. LightInTheBox

#321276
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So i bought a pair of shoes for my little cousins prom from Light in the Box , seemed like a pretty good deal initially and the range of stuff they had to offer on the website seemed pretty awesome. Found a nice trench coat for myself and it had amazing reviews so i...
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pinktink
pinktink

Ive had pretty much the same problem, i ordered items and the UPS guy turned up today asking me for £15.98 in customs charges. im furious and i think the items i recieved are...

lightintheboxsucks
lightintheboxsucks

where did i read this before. what a horrible company and personell. the irritating thing is they have a customer service replying with *** statements, never to the point o...

#319455
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This site is a scam site. They promise delivery within a certain time frame and if that's not met, refuse to refund you. During the purchase process they outline their processing and delivery times, but these don't match up to what it is in reality. I was...
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Anonymous
LightInTheBox

Hi there, Sorry for the inconvenience.Please send me your order number, so that I will be able to follow you up to our customer service team. Thank you! Susan/LightInT...

#318182
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I ordered 5 items from Light in the Box. It took a month for them to arrive and when they did arrive, the only thing that fitted was a pair of shoes and they are so synthetic that they smell terrible. I am a US size 6-8 and the clothing items in size large barely...
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Anonymous
Anonymous

I cannot find any way to contact them...why is there not a phone number or invoice with return information when product arrives? I will be contacting my credit card company t...

Anonymous
Anonymous

9-30-15 Email to LightInthe box.comI am very unhappy because today when I received the formal evening dress, I open and try it on, but I found out someone had been used and r...

#317264
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i am a new customer that shopped on line not knowing how long it takes for processing and shippment. found out after payment how long it takes for delivery, pls can you tell me who to get in touch with as the ordered iteams are needed for the 15th of may 2012,, tried...
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Anonymous
Anno

Hi, I am still waiting for the order which consisted of a rain proof and a winter jacket for my dog.

Anonymous
Florence

I ordered two bags on your website on 13th of August 2018. Order No #30382841. They said the process and the shipping will take 1-4 days. I've not received any information con...

Rennes, Brittany
#316805
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I bought from this company thinking that their prices were much cheaper than my usual suppliers. The items arrived and they were ok. The quality was not better than what I was expecting. Some of them were very cheaply made. The worst thing was that I had to pay import...
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Anonymous
delroyatkins

Order # 1803251128655277 March 25, 2018My ticket # is 18255017 Light in the box closed my case over a month ago. (NO Refund)Can't get customer service because ticket is Closed...

Anonymous
Hoa

My ticket #15966824. Light in the box has closed my case and it has been Three weeks and still no refund. I am not even able to email them because they closed my ticket sayi...

#316639
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I paid $230 for a dress on 4-16-12 that was properly ordered in the correct size but has my areola and nipple of my bust criminally exposed to the public in a lewd manner. I cannot wear the dress in public. The online photo does not portray any depiction that would...
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Anonymous
annoyed

thank god i ve read these comments before ordering from them. They give fake names on their live chat line which i discovered when enquiring about dimensions of an alarm cloc...

Anonymous
Justin Timberlake

The best gift is SNL Dikk in a Box

#314519
Reply to reviews

Had my item delivered today, with a request for £24.00 from UPS cash on delivery which I was not aware of, so was not happy. Opened the box and felt completely ripped off by this company. one piece of jewellery which was rated 5 stars on their web site was cheap and...
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Anonymous
LightInTheBox

I am sorry for your inconvenience. Please email me at feedback@lightinthebox.com with your full order number and I will look into your case and offer possible solutions. S...

#313235
Reply to reviews
Ordered my wedding cake topper from here nearly two weeks ago. It has yet to arrive. So I go on today to check the order status and its not even there! Accourding to them I never ordered anything from them. But I have the comformation email from them AND from paypal...
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Anonymous
LightInTheBox

Dear UriSin77, My apologies for the inconvenience. I know how much this has affected your wedding. Please send me the order number to feedback@lightinthebox.com, for me to ...

#310417
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i ordered this purse over 15 days ago needed it for father inlaws 80th birthday surprise party ordered my entire outfit online after ordering this purse have recieved everything in time with time to spare my credit card has been charged for this item but i cant track...
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Anonymous
safa

j ai acheter une robe mais j ai saisi 1 adresse mail invalide comment faire pour avoir de nouvelle de ma robe svp

Anonymous
Dissastified_customer_2

It is scandalous that this company is still operating online. Once they have received payment there is absolutely no way to contact them, and they fail to respond to emails an...

#309009
Reply to reviews