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Light In The Box - Charge Review from Regina, Saskatchewan

I was charged for the item and 2 months later it still hasn't arrived. I cancelled payment and submitted a dispute today. Terrible service...absolutely ZERO customer service. Will not purchase from them again or recommend them to anyone.
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1 comment
Anonymous
#899867

I had the same experience, ordered a pair of dance shoes 2 weeks ago, still didn't get it, no tracking number, doesn't accept email. No number to call.Meanwhile they constantly send you all kinds of sales, even send me delivered confirmation?????

Will never order from them again. Lesson learned.

Review
#555811 Review #555811 is a subjective opinion of poster.

Light In The Box - Online Order Review from Navan, Meath

4.0
Details
How can I find where my order is??? There is zero customer service - this is appalling and very frustrating and worrying! Where is My Order??????
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1 comment
Anonymous
#897216

I have ordered from this company and am about 75% satisfied with their products. If you go into your account I believe there is a link that you can fill out and this creates a ticket from which you can check your orders or refunds. I have had good luck with their customer service but I am pretty watchful on what I order anymore from them.

Review
#555259 Review #555259 is a subjective opinion of poster.

Light In The Box - Online Order Review from Perth, Western Australia

1.0
Details
Light in the box has zero customer service. There's not even a customer service number to ring and also all their emails have a no-reply email address. 8 purchased and item nearly 2 months ago and it has not arrived. Complete scam... I would not recommend this online shopping company to anyone.
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2 comments
Anonymous
#896558

You need to look on their site for their address.

I missed a parcel, sent them an email and was responded to in under 24 hours.

What I had purchased was no longer in stock, so was given a voucher.

I had a great experience with their customer service.

Before you complain about something, check everything first.

Anonymous
#906999
@Dixxsy

Not sure if you are a real person or have such a real experience as mine certainly was way far from yours. Mine is almost like every one who wrote on this website, that my delivery took 2 months to reach me! Plus no service, even complaints raised can be automatically deleted by itself.

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Review
#555056 Review #555056 is a subjective opinion of poster.

Light In The Box - REMINDER: Deceitful reviews, they remove the bad ratings.

My orders came too late for the purpose of bringing it to my trip. Worse, the item was really bad, cheap material and undersize, terrible workmanship, seriously Zero QUALITY at all. I was going the charge this to experience and never again to order from the company. Then I received an email to make a review. So I did and was honest about my disappointment. I thought they were sincere with getting honest review to further improve their site. They immediately offered me a refund or credit to my LITB account. I choose the refund even If it means sacrificing the tariff I have to pay. Next thing I receive and email stating my refund has been process, please remove your review. (Here is the steps on how tos: ??!!) with screen shots to make sure we do the right thing. My intention was to edit my review, ready to type 'I got my refund.. blah blah blah'. However they were ahead of me and totally took out my reviews. That explains why there were no bad reviews in the site.
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Review
#555030 Review #555030 is a subjective opinion of poster.
Product
Light In The Box Account

Light In The Box Online Order Review from Issaquah, Washington

It's well over 20 days and I have not yet received my order still waiting. No one or phone number to contact
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Review
#554909 Review #554909 is a subjective opinion of poster.
Reason of review
Problem with delivery

Light In The Box - Online Order Review

Still waiting for my order after 20" working days" it must b coming by snail mail!! I can't do anything to contact them on the website so I am going to try to get my money back from credit card. NEVER AGAIN-B WARNED.
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Review
#554684 Review #554684 is a subjective opinion of poster.

Light In The Box in London, England - Got Items. Horrible. Sent Back. Received Tax Bill for DOUBLE THE PRICE

1.2
Details
I received the items and they were abosolutely awful. I can't believe they were even trying to suggest that the items were wearable. I returned the items after their extensive process. I jsut received two invoices from DHL for Tax/Charges that equal to more than the items were worth despite them agreeing to pay the shipping and handling charges. They better fix this quick! Please don't bother with this website. The items are terrible and you'll be in for a terrible surprise. Don't bother Don't try it Not even once. Trust me. It would be better to order from a source from home.
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1 comment
Anonymous
#895694

wish I'd read this 2 weeks ago...having already paid £20 for shipping, I received a text from DHL this morning to tell me I have a further £24 to pay...a bargain of a dress has turned somewhat sour ...it had better fit! Bern trying to find a way to contact them but can't find the link they refer you on the order details. Frustrating!

I agree, though I can't comment on the quality of the product as I haven't yet received it, forget this company and give your business to a local business.

Review
#554291 Review #554291 is a subjective opinion of poster.
Pros
  • That they seemed nice at first
Reason of review
Poor customer service. Surprise charges. Defective Items. Items not as described.
Loss
$117
Preferred solution
Full refund

Light In The Box - Wedding Gifts Review from Bellevue, Washington

1.2
Details
I ordered a ton of wedding party gifts from light in the box. One of my mugs was broken and they would not replace it. They charged me full shipping price when half of the stuff I ordered was out of stock. They did end up returning most of it because I contacted them numerous times. I then received compasses instead of engraved lighters. It was nothing but a headache from the beginning! They also give you store credit and do not make it easy for you to use it! It's ridiculous... Please, no one shop here! It's a huge rip off!
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Review
#553970 Review #553970 is a subjective opinion of poster.

Light In The Box - Online Order Review from Buffalo, New York

1.0
Details
They claim that I was delivered two items and that is an error. There's no phone number, e-mail address, or physical address to explain to. Also, they never gave me any confirmation number to refer to! No matter how good prices, this is a terrible company to do business with!
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Review
#553953 Review #553953 is a subjective opinion of poster.

Light In The Box in Hamburg, Hamburg - Goods haven't arrived more than 50 days after ordering and payment made

I ordered 3 items, with 2 of them free express delivery and one with normal deliver as I thought 20 working days as they posted on their website for normal delivery is reasonable. Like everyone else, I could not find a number to call nor can I navigate myself through the complicated system for lodging a complaint or report lost of items. I Ended up using the live call meant for pre-sales for help. Which was nice enough, the lady from pre-sales directed me to where I can post a service ticket to raise my concerns. First they say will respond within a day but took at least three days for an automatic email reply asking the customer to double check again all their orders and tracking number which I had already done so before sending the ticket and mentioned it in the ticket itself. What's more ridiculous is they asked me to be patient and wait for another 2 weeks because sometimes delivery could be long! By then it would have been 2 months since I placed my order! I seriously doubting my parcel will arrive, I'm still waiting...
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Review
#553936 Review #553936 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Full refund