Marica Rhm

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Verified Reviewer

Complaint

I have tried many times to opt out or unsubscribe from receiving your texts and emails. Somebody there wasnt getting the message. Its very aggravating! That is my only complaint. Please stop!!!
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Preferred solution: NO MORE EMAILS OR TEXT MESSAGES

Larry W Lpn

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Verified Reviewer

Lost order

I purchased a pair of ladies shoes and lightinthebox sent them to my old address at 3601 south 5th street Arlington va.22204.
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Preferred solution: Deliver product or service ordered

Roscoe W Aqo

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Verified Reviewer

To return package

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Light In The Box - To return package
Light In The Box - To return package - Image 2
Light In The Box - To return package - Image 3
My shirt just arrived with the package cut open and they cut my hoodie as well damaging the hoodie I bought from you and now I can't get ahold of anyone.. 304-215-**** call me
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Loss:
$22
Pros:
  • No pros at all

Preferred solution: Exchange

User's recommendation: Don't use this company. I can't get ahold of anyone to fix a shirt I paid good money for that arrived damaged

Anonymous
map-marker Irving, Texas

No tracking number

My name is Peter Walker. My address is 1229 E. Mulkey Street Fort Worth, TX 76104. I ordered 3 shirts the week of April 3, 2023. I've only received 2. It's been 2 weeks. I would appreciate either the delivery of my shirt, or a reason for the delay. God bless.
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Lorine H Icb

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Verified Reviewer

Status of order

I need the status of my order. I've already paid for it. I haven't heard anything yet. No emails or anything regarding my purchase. The order was made on/or before the 7th of March.
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Loss:
$89

Preferred solution: Status of my order

Theresa W Tkg

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Verified Reviewer
| map-marker Pharr, Texas

Where's my order i pd for 6 wks ago?

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Where's my order i pd for 6 wks ago Where's my order i pd for 6 wks ago Where's my order i pd for 6 wks ago Where's my order i pd for 6 wks Where's my order i pd for 6 wks ago Where's my order i pd for 6 wks ago Where's my order i pd for 6 wks ago Where's my order i pd for 6 wks ago Where's my order i pd for 6 wks ago Where's my order i pd for 6 wks ago
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User's recommendation: Donโ€™t expect your order anytime soon itโ€™s been six weeks for me

Anonymous
map-marker Atlanta, Georgia

You sent me wrong item

I would not recommend you to anyone until you replace the wig that I asked for please send me the wig Thats all I asked for please I am unhappy with your company
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User's recommendation: I would not tell a single soul About your company because you did not send me the right item

Sally B Epu

Pushed wrong button

I accidentally pushed the button delivered button but I have not received the dresses.the tracking number for it said it arrived April 1 at 3 something at the US post office but when I checked it wasnt there.please check and ship to me thank you
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Preferred solution: Deliver product or service ordered

Mehran J

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Verified Reviewer

Order update

I have been waiting for the arrival of my order for two weeks. Can you please send me an update regarding my order? My name is Mehran Javanmardian My phone number 630-621-**** My email mandmjavan@***.com My address 2465 Wulfert Rd. Sanibel, Florida 33957
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Preferred solution: Deliver product or service ordered

Robert M Saq

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Verified Reviewer

Shipping

My package couldnt be delivered because it had the wrong address on it how does this get resolved I have purchased items before I dont understand how this could happen
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker East Kilbride, South Lanarkshire

Refund

Order number 6681**** I no longer wish to return item and would like partial return Thanks Sandra fisher
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User's recommendation: I would definitely not recommend this company, I ordered a kiddies jacket ยฃ25, charge for postage was ยฃ8, the quality was very poor, I requested to return the charge for this was ยฃ21, not worth returning, the company has not responded to any of my emails, absolutely shocking that companies like this are allowed to trade, my advice to anyone is to avoid trading with light in the box!!!

Caydan Zpo

This is a fake website. Donโ€™t use!!!!

Ordered swimsuit it never came and you cant get ahold of anyone. Waste of my time this website sucks
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Loss:
$24
Cons:
  • All

Preferred solution: Full refund

Anonymous
map-marker Fredericksburg, Virginia

Missing package

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I want my package. I put in for it and did not recieve it. Look in my records I sure did and I also have a camera at my front door so it was not delivered. I also checked my mail box and guess what?? No package. It has been almost a month and I sent you money and I want my package.
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Truman J Pih

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Verified Reviewer

Issue with the order, I will be contacting the better business BBB

I ordered a gray sheepskin jacket 2 weeks ago and I still havent received my confirmation number or my order, and The money was removed from my account
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Loss:
$52
Pros:
  • Nice clothes
Cons:
  • No number to call for customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Donโ€™t buy *** from LightInTheBox

Ellie V Gre

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To verbally check the status of my order

Light In The Box - To verbally check the status of my order
Would like to know the status of dress due to my daughters wedding is next month ( in three weeks) Need to take it to my seamstress to alter if need to. I appreciate your immediate attention to this matter.
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Pros:
  • Nice items
Cons:
  • Material fabric

Preferred solution: Deliver product or service ordered

User's recommendation: To Contact as soon as possible

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