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I was caught by surprise on Facebook-by your advertisment-I ordered two shirts one a 3X and a 4X both delivered today-the quality of the garment is very nice-the size is made for Twiggy. Terrible false advertising- my two year old granddaughter who wears a 24month size...
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#1024432
This is the worse company when it comes to Customer Service. I ordered a Christmas Present in the second week of November and I just got notice today that I will be getting a refund for something that was sent back over three months ago. The package did not arrive in...
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1.6
I didn't like
  • No delivery for a month
  • Refund policy
  • Too many emails
#1023652
ordered something over a month and a half ago and was told to wait, then when I checked they had erased my order preventing me in contacting them anymore and there is no other way to contact customer service. i have tried several times to contact their customer service...
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Light In The Box Shipping Service Review

#1023126
This company should be red flaged!!!! Do not use it it !!!!!!! Seemed like a good company had customer service button when you order,but if you don't get your order they take your money and never send the product. You can't get ahold of a company without a number
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Sneakers Review

#1022899
1.0
Order two pair of sneakers receive them but they were not the ones that I had ordered don't waste your time with this company they are unreliable and a waste the time save your money
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Delivery Service Review

#1020502
1.9
I placed an order dor light up sneakers on Jan 25th. Thw confirmation number is no good and i still have not received the shoes as of March 13. I filled 3 complaints which were marked resolved but i have not been contacted by rhe company even once.
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Light In The Box Online Order Bike Light 00780347 Review

#1019656
1.0
I ordered a coat months ago and have NOT received it!! I got an email from you over a week ago stating my order had shipped. When I clicked on the order number to track it, an error occurred. Ever since then it says I have NO order!! So I can't track it and I have not received it!!! What can I do?? My email address is gwenamberson@gmail.com
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How do I get a product of rings in just a size I've been looking for? I've been trying to buy certain rings for men's pinky. The best I get is down to a 6 (six). I need a size 4 1/2 to 5. Can You help me by sending me the rings that are in the size of 4 1/2 to...
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4.3
Product
#1022583
Two weeks ago, I ordered a product that was "guaranteed to ship in 24 hours". Three days later I asked customer service what was up and got sent to a link with their shipping policy, again, guaranteed ship within 24 hours. After SEVERAL emails, I got an apology that...
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1.0
I didn't like
  • Takes too long to deliver
  • No way to contact
  • False shipping guarantee
#1022490
I ordered my lingerie on 2/1/17 for Valentine's Day holiday. It did not arrive until march 3rd. It was SO small. I had read the sizing and normally wear a ladies XL and adjusted to a 4XL per their provided sizing chart. When the pieces came they were so small the piece...
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1.9
#1021125
Light In The Box - Order 1703020821797316  charged on credit card-cancelled by LITB
Light In The Box - Order 1703020821797316  charged on credit card-cancelled by LITB
My order 1703020821797316 was charged on my credit card March 2, 2017 (confirmed by my bank) and the process started (Status = Pending, Status = Payment received). Today (March 3, 2017) the status changed to "Cancelled" with the only option button of "Return to...
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Anonymous

Edna Swinney How can I check on my package here is my tracking #1702190721646892

Anonymous

Anonymous I do believe that these people are scam, I also placed an order last year and cannot get my money back to this date.

1.0
I didn't like
  • Deliberate lack of contact from customer to company no phone
#1016332
I ordered hair over a week ago and still have not received it....I received a tracking number that really tells me nothing...a total waste of time/stall....the tracking numbers are disturbingly not helpful because it really shows that your package has barely moved and...
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Anonymous

Anonymous Don't you people do any homework before you order from a company? Zero sympathy for you. And your unsubstantiated contention that the company discriminates against Americans...

Anonymous

anonymous My experience as well, never received my shipment. Confusedas how they know our skin color. Suggest we play that card whenit would really count.

#1015250
Don't be fooled by their "expedited" shipping claims. 2-4 day shipping turned into 2 weeks. Order from Amazon or some other reputable company!! Customer service is non-existent! I emailed them 2x's asking for a refund of my $60 "expedited" shipping charge. They...
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Anonymous

Anonymous I will never order from this company again. Delivery took weeks, the items were too small, I had to pay nearly £4 to return the goods to a Polish address(?!) and STILL await ...

#1015161

Contact Light In The Box

Headquarters Address:
No. 141 Des Voeux Road Central Hong Kong, China
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Companies similar to Light In The Box

I bought several items and was told that I was going to receive them in no more than four working days, however...two weeks after, still waiting, They don't give me any clear response or explanation why the package hasn't arrived. The "customer service" keep sending me...
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Anonymous

Anonymous I am in same boat still waiting on package I order January 22, still do not have it, always a excuse why I just what my money back

1.0
I didn't like
  • No timely delivery
  • No cutomer service
  • No phone number to talk with a csr
#1014181