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I have sent several emails, starting at the beginning of September. Their replies consisted of "Give it a few more days". Finally, I've requested a refund, and they have said it will take 2 months to review the order and then they will decide if they can issue a...
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#1116494
I wish I had read the reviews before I wasted my money on this company. I ordered and paid for 2 things for my impending wedding. I received one of the items. THEN I found out that the orders are processed in Great Britain but EVERYTHING is shipped from China! Which...
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1.0
I didn't like
  • No delivery of 1 item
#1115154
Hello, I ordered wedding decorations on 3.09.2017 order number 1708250024790939 there is no made-to-order items and there is no customized items in my order. I paid 41.46 euros for postal Expedited - (4 - 10 business days). in total i paid for this order :EUR € 154.28...
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1.6
I liked
  • Pictures of the clotes
  • Selection
I didn't like
  • No way to contact a live person
  • Incorrect delivery estimates
#1115048

Light In The Box - I was not satisfied with my order,it took so long to get m

Light In The Box
#1116658
I was not satisfied with my order it took so loget to me because my shipping address was wrong,and my jacket was wrinkle and look like someone has warn it and wash it.MY SHIPPING AND BILLING ADDRESS IS 200 EAST 17TH ST.APT.LB1 .BROOKLYN NEW YORK 11226.
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Light In The Box - Samsung tablet cover

Light In The Box
#1116126
I have ordered and paid for my tablet cover and have not received it yet Extremely disappointed.
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Light In The Box - Don't go there

Light In The Box
#1110005
Still waiting 5 months for order. They now are not replying to me emails. They kept telling me to be patient it sometimes takes a while through the Post Offices. 5 months what a crock. 100 words who can write that.a a a {{Redacted}}
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Light In The Box - I want a refund

Light In The Box
#1107155
1.0
Details
I never received my product, light in the box never gets back to me it's a waste of money to feel scammed by your company. I do not have an account I bought my item as a guest and I will never order again. I want a REFUND
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Additional Fees
Advertised vs Delivered
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Exchange, Refund and Cancellation Policy
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Product or Service Quality
Turnaround Time
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Website
I have waited for a password reset and asked for a new one to be sent to me and it hasn't I have clicked for a new password 4times....at the end of the day all I want to do is return an item that's faulty and get one that is working it is an Xmas gift for my 5 yr old...
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1.3
#1113200
I bought two cameras from a company based in China called “Light in the box”, in mid July 2017. The items were never delivered and I’m still waiting for a refund. I have contacted them on numerous occasions. I don’t believe that their employees that replied to my query...
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Galway, County Galway
#1113156
I bought and paid for security cameras on the 16/7/17 from a company called light in the box. As of today, the item has not been delivered. I have contacted them numerous times and they fob me off with incorrect information via their ticket system . As an Irish person...
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Anonymous
Anonymous

SeanCahillAfter and long arderous time dealing with “lies in the box” via emails through their ‘ ticket system’ my money was refunded into my account. It was so timeconsuming ...

#1111874
Thank you so much for sharing about the hair cuz I sure was looking to buy a $200 wig Brazilian hair. I got ripped off before dealing with people in China. I pay $78 for a synthetic Kim Kardashian long 26 inch wig and when he came to me it was in a brown cheap manila...
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#1111560
Light In The Box - Inability to initiate a return of a faulty  item
Light In The Box - Inability to initiate a return of a faulty  item
I received my ordered item- a wrist watch with item no #: 2852220975393067 yesterday. Meanwhile, the watch worked just for few minutes and has since stopped. This therefore necessitates a return and refund of my money. However, I could not find any item in 'my order'....
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Product
#1110699
This has been going on since the end of June. I had 3 different orders I received from Light in the Box, but the quality of the product I ordered was so bad, I had to return everything. I have done everything the customer service guide requests to process the return,...
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1.0
I didn't like
  • Have not received refund
  • Customer service for returns
  • Getting ripped off
#1109109

Contact Light In The Box

Mailing Address:
No. 141 Des Voeux Road Central Hong Kong, China
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Light In The Box Products and Services

All Light In The Box Products
Bought a tailor made dress for my daughter ($120.00) Took my money. Got an email saying that the order had been shipped and to track order through the links. Clicked on link - then it makes you go through g.mail account or face book to get in to the site. The order was...
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#1108757