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1.8 Based on 584 reviews Compare to others
  • Customers like
    • Wide selection 23
    • Price 20
    • Good deals 12
  • Customers don't like
    • No way to contact a human 42
    • Horrible customer service 38
    • Delivery 37

Purchased something from lightinthebox.co and now my email is being spamed with all their sales ads 3-4 a day sometimes no way to unsubscribe nor did i give my permission for this solicitation> There is nobody to contact all their emails just redirect back to the same location and run you around in a circle I still waiting on the order > Makes me wonder if they are even going to show up now. Idont much care for this site making me write a hundred plus words this is as bad as the other site when did we all become such pawns one two three four... Read more

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I ordered three lights some weeks back and became worried when the logistics time caught my eye on my order confirmation form. I sent an email to the company expressing concern (after having read negative feedback from a variety of sites) They responded the next day. The order arrived a week later - no problems, boxes were well traveled but very well packed. The quality of the lights is appropriate given the price. (not exactly Artemide or Flos quality here - but well finished metals and plastics) I think the company is sorting out its... Read more

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I purchased a dress from this company. I opened the bag and it had a horrible odor. I let it air out for a few days and tried it on and it did not fit and didn't match the picture on the website. I contacted them and they informed me that I could not return it. I have never done business with any online company that won't let you return something or at least only on rare occasions. They finally acquiesced and gave me a refund. This company does not conduct business in the way in which most of us our accustomed in the U.S. Firstly, you cannot... Read more

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Originally returned items and they send other sized items to avoid refund. They purposely respond late on messages so your 30 days expire for refund request.You receive your items 45 days later when you first order eventhough it says expedite shipping 5-7 days.They ignore and completely do the opposite of any request. I have not received my refund as of yet. Materials are cheap, i guess you get what you pay for...Do not buy stuff from here. Read more

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Do not do business with this company! From my experience, you may or may not (not yet in my case) get your merchandise. I ordered flashlights through these clowns on March 17th, they say they shipped on Mar 19th. On April 18th, I wrote a review about the experience and "Light in the Box" opened a complaint. They put in the complaint to let them know if I have not received the merchandise by April 26th. Tried to contact them April 27th and they closed my complaint and left no way for me to contact them. Whether I receive this product or... Read more

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When I received my stuff, I did not like it. Went to send back no return label on outside of box or no info in the box how to return. After an hour on website trying to find any kind of info needed, there was no phone number, or address or email that I could get to. Everywhere it said to contact them took you to nowhere. I called my credit card company and put a dispute on them to try and get my money back. From the sounds of all these unhappy customers, this website needs to be made to shut down. Read more

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I bought a couple of torches in early March and paid at the time of ordering to cover any P&P and taxes. However UPS would not deliver the product until I paid over £18 to cover import charges. I took this up with Lightinthebox who said that I should pay UPS and that they would credit my bank. Despite several difficult attempts to contact them, I have still not received a refund yet they say it has been repaid and have closed the 'ticket' on their website, making it very difficult to get in touch with them. I will defiantly keep clear of... Read more

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I bought stuff from this web site and a month later nothing arrived, so I went on their web site looking for customer services. I clicked on every possible link in an attempt to find an address, email address or phone number, every link sends you back to customer services, where the first thing you see is a statement about how they are very customer orientated. There is no way to talk to anyone and no way to email them or contact them at all. Worst service I have ever had on the Internet. I would never ever use this company again! The only... Read more

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I needed a dress for a wedding, I ordered a US 6. The bottom of the dress size 6 the top sized 00. They said no return and no exchange. That is was custom sized for me, yet they never requested my measurements. If they had, they would have realized that I am a woman and have ***. Finally said they would exchange it but deliver it two monthes after the wedding. The dress itself is pretty but snagged and frayed. So I have never seen a human being the size of this dress it is crazy. When I got to the wedding, after having to buy another dress... Read more

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Ordered dog solar water pump not received this item.No contact number or email address scamming *** Read more

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