Light In The Box Complaints and Reviews

Had an experience with Light In The Box?   Submit review ›
Light In The Box
Main address: 7/F., China Insurance Group Building, Hong Kong, Сhina
, ,
  • 200+11 mobile complaints
  • $34K claimed losses
  • $160 average
  • Show More
Had an experience with Light In The Box?
Submit review › Submit review ›

  • 16 hours ago
  • Footwear and Clothing
  • 7

I ordered a dress from this company. I loved the dress. It was really good quality but it was too small. They said I cannot get refund if I ordered the wrong size or if I am dissatisfied. I order a standard size it was not a custom order so it's not like it cannot be resold. I cannot return my dress for a refund because the size was wrong but on their website they said you could return your dress... Read more

Was this review helpful? 0 0

  • 20 hours ago
  • Online Shopping
  • Orange, Connecticut
  • Wrong Charges
  • 4

Fraud. Placed an order and was charged 3 orders of different prices 155. 144. 145. And a separate international fee. Contacted live chat who told me they are in China and are a stock exchange company through NY. No way to contact. The customer service live chat rep asked me for my email address and password. Wtf? I'm calling to report overcharge/fraud/ unauthorized charges and u ask me for my... Read more

Was this review helpful? 0 0

  • Jul 26
  • Online Shopping
  • Kitchen Faucet
  • 39

Our kitchen faucet arrived in August of 2013 and was installed by a professional plumber in September of 2013. In December 2013 handle was stripped on the inside and could only be used with plumbers tape and glue. At that point we notified the company who did nothing. A few weeks later the light in the spray attachmend completely failed. A few weeks after in June of this year, the entire spray... Read more

Was this review helpful? 0 0

  • Jul 20
  • Footwear and Clothing
  • Refund
  • 2
  • 67

I ordered a dress for my daughter's wedding. My dress I ordered is 2 sizes too small. I am due a full refund. I read to click "My Order" for a refund before 7 days. The website circled around when "My Order" was clicked. I was taken nowhere as the same page reloaded. I went to "contact us" and I arrived at the same "My Order" page with no instructions for return. The dress was left at my house... Read more

Was this review helpful? 0 0

  • Jul 17
  • Online Shopping
  • Costumes Purchase Cancellation
  • 3
  • 74

If you are planning to buying on it, just don't. I know the prices are so low that it even makes you *** after a while (kidding), it's really hard to recist buying from them, but just don't. The worst thing about this site is the customer service (at least if you can call it that...) When you try to contact them, you just end up with sending a message to them and then receiving a standard e-mail.... Read more

Was this review helpful? 0 0

Ordered an emergency veil for my wedding in 10 days paid for expedited shipping i get an email saying expected shipping date july 25 5days after my wedding wtf! I paid an extra $30 for what worst godddamn Chinese bullshyt *** ever........ Ahhhhh n now I will be buying my 3rd veil Add comment

  • Jul 08
  • Footwear and Clothing
  • London, Ontario
  • Wrong Size Products
  • 25

I ordered 8 items, two fit. Ordered all XXL (I usually wear an XL, I am a size 16) and only two items fit. The pair of shorts I ordered were a size 8 at best :( The arms in their shirts/dresses are also incredibly small and mishapen, one of the dresses wouldn't go over my bust. Shipping took longer than expected, and then was nailed with a $45 customs fee. End result...paid $175 for a dress... Read more

Was this review helpful? 1 0

  • Jul 06
  • Online Shopping
  • Cleveland, Ohio
  • Dresses
  • 27

I ordered 4 dresses on 21 June 2014. I paid $17(+) dollars for expedited shipping with a 3-5 day delivery date. It is now 6 July 2014 and I still haven't received my order. When you try to find a way to contact a customer service representative for the company, they don't have an option for it. They give you specific categories that you can email a question about and then fail to respond when you... Read more

Was this review helpful? 0 0

  • Jun 16
  • Online Shopping
  • Woking, England
  • Silver Bridesmaid Dress
  • 36

Be careful when ordering from here. I ordered a silver bridesmaid dress for my brothers wedding at £70. The dress came a few weeks later and it is grey, not silver. The underskirt is silver. The dress does not fit with the rest of the silver dresses so has to be returned and I have to replace it (from elsewhere) also the sizing is TERRIBLE! and does not fit. so I mailed customer services and... Read more

Was this review helpful? 0 0

  • Jun 14
  • Weddings
  • Gainesville, Florida
  • Bridesmaides Dresses
  • 52

OMG this company has the WORST service ever. I ordered two dresses for my wedding in May 2014 and I still haven't gotten them. Then I wanted to cancel the order but they want to take half of my money. THIS COMPANY IS A SCAM!!! DON'T USE THEM FOR ANYTHING, They need to be investigated for doing business like this. They promise 3-5 days delivery time but don't honor what they said. Why is this... Read more

Was this review helpful? 0 0
You are reading about Light In The Box.
Filing a new complaint about