Light In The BoxComplaints and Reviews

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  • Customers like
    • Wide selection 23
    • Price 20
    • Good deals 11
  • Customers don't like
    • No way to contact a human 41
    • Horrible customer service 37
    • Delivery 36

Absolutely unashamedly business ethics, never buy anything from this website. I waited 6 weeks for my order (paid express 3-5 day delivery) only to be told I had to pay additional taxes and advised not to accept the order, as I did. Only to be told a further 3 weeks later of my 40 uk pounds paid I was given 10 back in coupons....I have no goods and no refund....Do NOT BUY ANYTHING FROM THIS... Read more

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Bought something from them, tried to talk to customer service. That didn't work so had to send a ticket via (questions about duties lol). Anyway, got fed up of dealing with idiots like these guys so talked to PayPal who very nicely did a quick charge back, got my money back and done dealing with them. Also, why does it take almost 1 month for your items to get shipped? What? DO NOT BUY FROM... Read more

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I ordered a few items. I knew it was supposed to take several weeks to ship. After nearly 2 months, I contacted customer support. Their website made it a maze to even figure out how to contact customer support. I had to email multiple times and was had a great run around looking for help, which I never got. I was never able to talk to a person, never got my order, and never got my money back.... Read more

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Don't, and I say DON'T order or send in payment, of any kind, to this company. I ordered two low cost items on January 18, 2016, and got a tracking number 1601181316587845. I am writing this review on February 12, 2016, a month later, and I have not received the items ordered. The receipt I got by email promised delivery of the items in 6 to 8 business days. It is obvious to me that they took... Read more

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Bought a mother of the bride dress! Did not fit-- their measurements are not standard to American sizes! They will only return it for 60% of what I paid for the dress and it will be a credit for something else! I don't think so!! The state it is a custom made dress --- even though they did no alterations to the dress! That is where they get you with their return policy! Stay far , far away... Read more

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Never received item paid for 2 months ago! Add comment

I put an order in around Dec 2015 n here we are in feb 2016 n still haven't received anything yet WILL NEVER USE THIS SITE NOR DO I RECOMMEND ANY OTHER PERSON USE IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Add comment

I ordered for tablet and never got it. Add comment

I made a review/complaint to light in the box about my expidited order which still hasnt arrived! Where is my order? 2/29/16 is unacceptable. I paid for expidited shipment! Why cant these people be more upfront? Add comment

What a mistake ordering from this crapping company LIB! I was charged order not process, horrible customer service, confusing website. And it top of it more expensive than ebay. Stop!!!!!! Lucky thing I got hit for $17.00. Add comment

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