Light In The Box Complaints and Reviews

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Light In The Box
Main address: 7/F., China Insurance Group Building, Hong Kong, Сhina
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  • 216+16 mobile complaints
  • $41.3K claimed losses
  • $178 average
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  • 1 day ago
  • Online Shopping
  • Online Dress Purchase
  • 34

sir i am very upset with your company i returned a dress to you in june which you kindly took back as it was to big ,but today i received a bill from DHL telling me that i owed them 29.35 pounds i lost money on this dress now i am having to pay 29.35 the total ammount on my invoice 89.99 for the dress which you gave me 58.00 back i think you should look into this on my behalf order no 7975440... Read more

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  • 1 day ago
  • Online Shopping
  • Ukulele
  • 25

LightInTheBox.com.au are scammers, aren't they? I mean, I ordered a ukulele from them and we waited more than 35 days! This is not on as a company, and they deserve to lose customers and get bad reviews... That ukulele was my birthday present, because I love music and when I found out that this website is a scam from other bad reviews, my heart sunk. I request a full refund and I will never ever... Read more

Was this review helpful? 1 1

     

  • 2 days ago
  • Online Shopping
  • Conway, South Carolina
  • Online Contact
  • 28

All of the website "Help" screenshots are from a site prior design and do not match the site's current design. They tell you to select order details to contact except there is no such option unless your order is very expensive. They only way I got even a form to submit was to request a live chat (which was unavailable...) and it was only for pre-order questions and says they have no viability to... Read more

Was this review helpful? 0 0

Horrible company! Guarantee 3-5 day delivery. After the dress didn't show up as pormised, contacted the company and they stated it would ship in an additional 10 days. Do not use this company!! Add comment

     

  • Sep 25
  • Online Shopping
  • Raritan, New Jersey
  • Wedding Items Delivery
  • 1
  • 1
  • 100

I've been waiting weeks for my order. They took my payment right away and I am still waiting for it to ship. I needed the items for my wedding in October. They claim they are shipping October 1, if they're shipping from China it could take another 2-3 weeks to get my order, by which time I will have already gotten married. I just hope I can get my money back. I just hope I can get my money back.... Read more

Was this review helpful? 2 1

I bought a couple men's top and it cost me $ 27 taxes and duty with tops for 47 I hate them I thought it would be cheap but they cost me so much all for what? They had the most *** sized that didn't fit my husband the small size was more like extra small, and the large size was a medium size Add comment

     

  • Sep 23
  • Footwear and Clothing
  • Managing Costs
  • 1
  • 1
  • 491

I ordered a couple of coats and a few scars, for a very good price ($114). They had this special deal where you get "free fast shipping if you buy $80 or more". I was so happy and excited when I made my order. Waited during a couple of weeks, and when the day finally came BAM this guy from DHL calls me -"Sir, we got your packet" -"cool!" -"It'll be $106 in taxes and managing costs" -"wait...... Read more

Was this review helpful? 3 1

     

  • Sep 22
  • Customer Service
  • Special Delivery Refund
  • 67

I ordered by Light in the box and paid. Then I returned the goods by special delivery. Light in the box never paid me back. Not even after they promised me to pay me back. TO ME, LIGHT IN THE BOX IS A BUNCH OF THIEVES WHICH SHOULD BE REMOVED FROM THE WORLDS MARKET!!! SHAME ON YOU LIGHT IN THE BOX!! And....why has Light in the box no phone numbers in all of the countries in which she's operating.... Read more

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  • Sep 22
  • Footwear and Clothing
  • Shipping Charge
  • 56

please be aware i have ordered a pair of trainers from this company to find i have had to pay 13.00 tax duty before DHL will deliver them this is beyond a joke the trainers them self were only 24.00 before the shipping costs so you may think that the prices are low but once you add this amount on there not as cheap as you thought they were going to be . well lesson learnt by me looks like i may... Read more

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  • Sep 19
  • Online Shopping
  • Birmingham, Alabama
  • Shipping Time
  • 1
  • 1
  • 276

I ordered several items for my upcoming wedding, thankfully not a dress, but a guest book, ring bearer pillow, flower girl baskets, unity candle and 2 garters on September 4th. The items shipped on September 13th and arrived today. Thankfully no insane charges other than the shipping. The only complaint I have, other than the ungodly slow shipping time, is the circumference of the garter. If you... Read more

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