Light In The Box Complaints and Reviews

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Light In The Box
Main address: 7/F., China Insurance Group Building, Hong Kong, Сhina
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  • 202+12 mobile complaints
  • $34.3K claimed losses
  • $160 average
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  • 5 hours ago
  • Online Shopping
  • 6

I will never order from this company. I have been waiting for my order and it's still not here. It's impossible to reach someone the just referred me back to the useless ripoff website. Save your time and money and sanity don't bother waiting even if you have time. Not worth waiting a month or more to receive your order. It's been three weeks and my items are not shipped still!!!!! DONT... Read more

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  • Aug 27
  • Shopping
  • Atlanta, Georgia
  • Dress Not As Specified
  • 1
  • 1
  • 117

I ordered two dresses in May for my sons wedding. I had custom measurements for one and the other ordered from size chart as a safety backup one size larger than measurement guide. Upon receipt of dresses the custom fit wasn't close to submission when I measured the dress, Bodice was in my neckline and 3 inches less than ordered length was so short it was made for a 10 year old. The regular size... Read more

Was this review helpful? 0 1

I ordered 2 dresses from this company. I ordered larger sizes because I knew they would run small. Shipping was fairly fast. The dresses did not fit so I sent them back. I didn't get a full refund as they deduct some bogus charge from the original price of the dress. Do not order from this place. Add comment

  • Aug 22
  • Footwear and Clothing
  • Dress
  • 105

I ordered a dress from this company. I loved the dress. It was really good quality but it was too small. They said I cannot get refund if I ordered the wrong size or if I am dissatisfied. I order a standard size it was not a custom order so it's not like it cannot be resold. I cannot return my dress for a refund because the size was wrong but on their website they said you could return your dress... Read more

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  • Aug 21
  • Online Shopping
  • Orange, Connecticut
  • Wrong Charges
  • 65

Fraud. Placed an order and was charged 3 orders of different prices 155. 144. 145. And a separate international fee. Contacted live chat who told me they are in China and are a stock exchange company through NY. No way to contact. The customer service live chat rep asked me for my email address and password. Wtf? I'm calling to report overcharge/fraud/ unauthorized charges and u ask me for my... Read more

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  • Jul 26
  • Online Shopping
  • Kitchen Faucet
  • 62

Our kitchen faucet arrived in August of 2013 and was installed by a professional plumber in September of 2013. In December 2013 handle was stripped on the inside and could only be used with plumbers tape and glue. At that point we notified the company who did nothing. A few weeks later the light in the spray attachmend completely failed. A few weeks after in June of this year, the entire spray... Read more

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  • Jul 20
  • Footwear and Clothing
  • Refund
  • 2
  • 2
  • 111

I ordered a dress for my daughter's wedding. My dress I ordered is 2 sizes too small. I am due a full refund. I read to click "My Order" for a refund before 7 days. The website circled around when "My Order" was clicked. I was taken nowhere as the same page reloaded. I went to "contact us" and I arrived at the same "My Order" page with no instructions for return. The dress was left at my house... Read more

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  • Jul 17
  • Online Shopping
  • Costumes Purchase Cancellation
  • 3
  • 3
  • 132

If you are planning to buying on it, just don't. I know the prices are so low that it even makes you *** after a while (kidding), it's really hard to recist buying from them, but just don't. The worst thing about this site is the customer service (at least if you can call it that...) When you try to contact them, you just end up with sending a message to them and then receiving a standard e-mail.... Read more

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Ordered an emergency veil for my wedding in 10 days paid for expedited shipping i get an email saying expected shipping date july 25 5days after my wedding wtf! I paid an extra $30 for what worst godddamn Chinese bullshyt *** ever........ Ahhhhh n now I will be buying my 3rd veil Add comment

  • Jul 08
  • Footwear and Clothing
  • London, Ontario
  • Wrong Size Products
  • 42

I ordered 8 items, two fit. Ordered all XXL (I usually wear an XL, I am a size 16) and only two items fit. The pair of shorts I ordered were a size 8 at best :( The arms in their shirts/dresses are also incredibly small and mishapen, one of the dresses wouldn't go over my bust. Shipping took longer than expected, and then was nailed with a $45 customs fee. End result...paid $175 for a dress... Read more

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