Light In The Box Complaints and Reviews

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Light In The Box
Main address: 7/F., China Insurance Group Building, Hong Kong, Сhina
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  • 243+24 mobile complaints
  • $42.6K claimed losses
  • $159 average
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I bought my shoes and other stuff with all cost me AU $47. It's been like 2 months now and the item never arrived. I just want to get my money back. I don't need the item anymore! I don't want to wait anymore. Add comment

I bought my shoes with the price of AU$47 and it's been like 2 months already. The item never arrived. I just want to get my money back but I don't know how!!!! This service is really really really bad! The worst one! Add comment

     

  • 23 hours ago
  • Online Shopping
  • Shipping Service
  • 77

This vendor has, hands down, the WORST customer service I have ever encountered, and I shop at Wal-Mart. Will never order again, despite the fact that I absolutely LOVE many of their products. I placed the order 10/08, the 3-5 business day shipping time was disclosed, the 10-14 (though in reality it turned out to be 15) day ADDITIONAL processing time was not. When I realized the problem, I found... Read more

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  • 1 day ago
  • Appliances and Electronics
  • Undelivered Electronic Items
  • 1
  • 1
  • 53

i ORDER SOME ELECTRONICS FOR 2 MONTHS AGO.i RECEIVE TRACK BUT i NEVER RECEIVE MY STUFF.i PAY EXTRA INSURANCE AND CERTIFIED LETTER,BUT THEY COMPLAIN ALL THE TIME ABOUT CHINA CUSTOM.BEFORE i ORDER OTHER STUFF AND I RECEIVE BACK 50% MY MONEY.BCZ ELECTRONICS WAS BROKEN.DONT TRUST THIS COMPANY ,THEY DONT HELP U IF YOUR PRODUCT ARE LOST OR DISSAPEAR,THERE IS 1 WEEK GUARANTEE ONLY AND IF U SEND BACK THE... Read more

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  • 2 days ago
  • Online Shopping
  • North Saanich, British Columbia
  • Id Request
  • 107

same issue I refused to send ID and demanded an explanation as to why they wanted it. They asked for it even after money had not only been authorized by bank but issued too. They would not respond with an answer and cancelled the order. I confirmed that they had payment yet they still wanted ID. This is not acceptable behaviour and what they were asking for meant nothing to them anyway. What... Read more

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  • 2 days ago
  • Footwear and Clothing
  • Aberdeen, Scotland
  • Poor Quality Dress
  • 254

I ordered the dress for a party that i have in November, To be fair to LIB the dress was delivered with in the time frame but the problem that i had was after paying the postage i had a further £5.00 to pay up on delivery before i could receive my dress!! Although £5.00 do not seem like a lot after spending £75.00 on a dress i think is very unfair to pay any more. Another issue i had was the... Read more

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  • 2 days ago
  • Online Shopping
  • Dress Delivery
  • 145

Would you mind getting me the dress I ordered on October 14 and paid for expedited shipping to be here in 3-5 days for my Son's wedding on this Saturday?  I wrote the review based on a previous order for a veil I purchased for my daughter - in-law to be. I have also recommended this site to many of my friends and family. I purchased my own veil and tiara from light in thebox.com all of which came... Read more

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  • Oct 21
  • Online Shopping
  • Undelivered Items
  • 117

I ordered 2 items on 10-11-14 tracking sys delivered. I have not received items. Ordered 9 items on 10-13-14. tracking says delivered I have not received items. My debit card has been charged. I am unable to get phone no. to speak to a real person. Never have had a problem before now BIG problem. Over $250.00 worth problem. CONTACT ME IMMEDIATELY or i will have to take extra measures ... Read more

Was this review helpful? 2 0

     

  • Oct 21
  • Online Shopping
  • Payment Confirmation
  • 125

I paid for my order 2 days ago ad they sent me an email saying that i need to confirm and pay for my order and i already paid for it. To anybody else that ordered from this place don't worry about it any more because they done *** with the right one. i'm getting this site shut down. If my order not here in 3 days you will no longer see this site up any more. And please try and get any orders you... Read more

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  • Oct 20
  • Online Shopping
  • Newport, Wales
  • Lost Order
  • 211

I ordered 6items the 5th of sept I knew I had to wait 10/20 days for delivery. After that time endless email telling me not to worry and actually saying that my order was on its way also they took my money 5 days after my order. Now 7week later email to tell me that that it was lost in transit. Giving me the opportunity to have my money back or a credit note. Or the goods but will have to wait a... Read more

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