Light In The Box Complaints and Reviews

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Light In The Box
Main address: 7/F., China Insurance Group Building, Hong Kong, Сhina
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  • 212+14 mobile complaints
  • $41.3K claimed losses
  • $183 average
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  • 8 hours ago
  • Shopping
  • 31

I ordered a couple of coats and a few scars, for a very good price ($114). They had this special deal where you get "free fast shipping if you buy $80 or more". I was so happy and excited when I made my order. Waited during a couple of weeks, and when the day finally came BAM this guy from DHL calls me -"Sir, we got your packet" -"cool!" -"It'll be $106 in taxes and managing costs" -"wait...... Read more

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  • 21 hours ago
  • Customer Service
  • 14

I ordered by Light in the box and paid. Then I returned the goods by special delivery. Light in the box never paid me back. Not even after they promised me to pay me back. TO ME, LIGHT IN THE BOX IS A BUNCH OF THIEVES WHICH SHOULD BE REMOVED FROM THE WORLDS MARKET!!! SHAME ON YOU LIGHT IN THE BOX!! And....why has Light in the box no phone numbers in all of the countries in which she's operating.... Read more

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  • 22 hours ago
  • Footwear and Clothing
  • 9

please be aware i have ordered a pair of trainers from this company to find i have had to pay 13.00 tax duty before DHL will deliver them this is beyond a joke the trainers them self were only 24.00 before the shipping costs so you may think that the prices are low but once you add this amount on there not as cheap as you thought they were going to be . well lesson learnt by me looks like i may... Read more

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  • Sep 19
  • Online Shopping
  • Birmingham, Alabama
  • Shipping Time
  • 1
  • 1
  • 163

I ordered several items for my upcoming wedding, thankfully not a dress, but a guest book, ring bearer pillow, flower girl baskets, unity candle and 2 garters on September 4th. The items shipped on September 13th and arrived today. Thankfully no insane charges other than the shipping. The only complaint I have, other than the ungodly slow shipping time, is the circumference of the garter. If you... Read more

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  • Sep 18
  • Online Shopping
  • Overcharged Shipping
  • 69

We ordered cycling shorts with 3-5 working days postage, after 8 days we had an automated phone call from DHL saying we had to pay £14 export tax & duty!!!!! having already paid £7 p&p, after 4 days I phoned DHL only to find that they're still in China/Hong Kong they've not been released for some reason & I have a bad feeling about whether or not I will receive this order, I will... Read more

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  • Sep 17
  • Online Shopping
  • Live Chat Support
  • 1
  • 1
  • 33

Light in the Box Contact info is worthless and live chat is NEVER on! This place is a farse! I want to find out if a dress is Dry Clean only or if it can be washed. I want to find out if there is a zipper in the dress or not and the Live Chat is OFF. That does not help at all. Why advertise you have Live Chat when there is none available? If you really want to sell a product be available to... Read more

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Hi, please my goods have not arrived, I want to know what is going no, the tracking no, is RK007283010CN, I have contacted the post in Germany with this tracking number, they told me the package is still in china, please tell me what happen, Add comment

Bought a ipcamera from lightinthebox box does not work,have been trying for a week to contact them,they don't want to know me Add comment


  • Sep 16
  • Online Shopping
  • Opwijk, Flanders
  • Free Delivery Charges
  • 39

I payed nearly 60€ (exactly 58,44) but the postman charged me 28,30€ for transport and that should have been free of charge!!!! I want to return the dress and get my money back, but since 5 days I did not yet receive any answer.... Stay away from LightInTheBox! They are really impossible to contact and their offers are not what they seem to be. My husband ordered ledlamps: more than half of the... Read more

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  • Sep 12
  • Online Shopping
  • Long Beach, California
  • Wedding Cake Topper
  • 82

We ordered a wedding cake topper. They shipped it in a styrofoam container in a small box inside a larger box. There was NO bubble wrap or other padding between boxes so the item was free to knock around at will during shipping. The result was the styrofoam container tore and one figure separated from the base. The most aggravating part is that no phone contact or even chat contact is... Read more

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