Light In The Box Complaints and Reviews

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Light In The Box
Main address: 7/F., China Insurance Group Building, Hong Kong, Сhina
, ,
  • 275+36 mobile complaints
  • $44.1K claimed losses
  • $142 average
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  • 5 hours ago
  • Shopping
  • Borehamwood, Hertford
  • 23

So I bought a very pretty hair piece to wear for my wedding, and I ordered it on the 1st of November, I received it yesterday (27th) so already LightintheBox said it would be 10-20 working days,and it wasn't. Then I received my hair piece, and it was swishing about in a A4 jiffy bag. Barely any padding inside, and my hair piece was in a thin piece of plastic cellophane. As I took it out, 4... Read more

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  • 15 hours ago
  • Online Shopping
  • Clothing
  • 30

Ordered several items marked as "shipped in 24 hours" as I was on a deadline. They guarantee items marked as this will be shipped within 24 hours. After 3.5 day's I cancelled my order as it was still listed as being processed. I then received a message 12 hours later telling me too late its being shipped, I must now go through the refund process which means paying for shipping both ways. Trying... Read more

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  • Nov 23
  • Products
  • Milwaukee, Wisconsin
  • Controller
  • 344

I ordered a controller from them thinking it would be a good deal. After some research, I found out that the only thing I would be getting from them is a cheap counterfeit piece of ***. It only took me an hour to file a cancellation request. Go forward to the next morning, I have a ton of emails from them. One is a response to my cancellation ticket, and the other is a shipping confirmation. The... Read more

Was this review helpful? 4 0

     

  • Nov 20
  • Online Shopping
  • Coimbra, Coimbra
  • Watch
  • 445

I live in portugal and most of my orders are from Amazon and I have had very few problems. However I ordered several items from Light in the Box following being bombarded with their advert. So far I have received 3 items from a possible 12. The first time I noticed problems was when I ordered 3 really cheap watches. I had a letter from customs here telling me they wanted €23 to deliver them. The... Read more

Was this review helpful? 1 0

     

  • Nov 20
  • Online Shopping
  • New York, New York
  • Flask
  • 211

I am having a destination wedding and ordered 50 flasks with engraving. The system requires 4 line items to complete the order however, we only wanted to engrave our wedding date. I reached out to their terrible online chat customer service who told me to write "leave empty" in the other fields. Guess what??? They engraved LEAVE EMPTY on the flasks!! Then after I reached out to them and argued on... Read more

Was this review helpful? 2 1

     

  • Nov 19
  • Online Shopping
  • Roseville, California
  • Online Order
  • 122

Placed order and put in shopping cart. Want to cancel order and submit new order. Do not want to place order on line. I am older person and do not know how to work computer well. You will not take order, complaint, email, password. Have tried so many time I fill like screaming and giving up on you. I like some of your things and would like to order again but will not if this happens again. Please... Read more

Was this review helpful? 0 1

     

  • Nov 19
  • Online Shopping
  • Roseville, California
  • Purse
  • 1
  • 1
  • 114

I placed a previous order and put in cart but had problems at checkout. I want to cancel that order and place a new one. I am ordering four purses . Order #608, 138, 87, 55. I can't get the rest of my order thru. I am a older woman and not good with computer. There should be easier way. I have trouble getting compliant thru. Please help with order. It is very frustrating for me. I like some... Read more

Was this review helpful? 0 1

Ordered from lightinthebox as prices were good. Ive yet to see any of the four orders although the delivery dates are way past when they were shipped and ive emailed at different addresses only to be ignored/email returned Add comment

     

  • Nov 19
  • Footwear and Clothing
  • Roseville, California
  • Corset
  • 114

I placed a order for a black corset and put it in my shopping cart. When I placed my order my credit info would not go thru. I want to remove the order. I want to place a new order. The first is for a red Santa Hat and Corset. I want to order purse number #608, 138, 87, 55. You have cute things but don't know if I will order again. For a order person who can't use my computer well this has... Read more

Was this review helpful? 0 1

I purchased 3 items which looked great on the site and at a great price. On arrival the xl I ordered are tagged xl but are medium at best, the quality of the items is low and not only that dhl charged me £15 import duty at the door. Not impressed Add comment

 
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