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  • Customers like
    • Wide selection22
    • Price18
    • Good deals11
  • Customers don't like
    • No way to contact a human41
    • Delivery34
    • Horrible customer service33

Light in the box is not a company you can trust, items are not delivered on time and when they arrive it's not the right size and no good quality. Add comment

  • 5 hours ago
  • Kids' Stores
  • Nicosia, Nicosia
  • 8

On the 26th of May I ordered a baby monitor and still haven't received anything. Its been well more that a month and I am moving out of the delivery address. There is no way of contacting anyone in this company to find out if there is a way to change the address, in the automated problem solving links or FAQs there is nothing similar to my case. In the delivery time on the order it said 10-20... Read more

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We ordered three dresses and waited forever! They arrived after about a month not looking anything like the things we saw online. Is there anyone I can talk to??? We want to return the dresses before we can't... is that possible? Add comment

  • 1 day ago
  • Online Shopping
  • Norwich, Norfolk
  • 39
  • REVIEW RATING 4/5

I ordered some light bulbs on 13th June and paid for standard shipping (6-8 business days). It's now 30th June and still no delivery. There appears to be no way of contacting customer services; I just end up in a loop of 'how to contact' with no way to actually do so. Logging on to the site tells me only that my item has been despatched. At least they've stopped, at the third time of asking,... Read more

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  • 1 day ago
  • Footwear and Clothing
  • Mother Of The Bride Dress
  • 1
  • 1
  • 83
  • REVIEW RATING 4/5

Ordered a dress, "mother of the bride dress" from them, in a standard size. I did not give them any special personal measurments. The dress came and looked terrible on me, and was way too revealing. I tried to return it and, voila!, they declare all dresses as "made to measure" and therefore unreturnable. I paid $202 and they offered to send me $34 as a 'special offer." Unbelievable. No US... Read more

Was this review helpful? 1 0

  • 2 days ago
  • Online Shopping
  • Los Angeles, California
  • Bathing Suit
  • 98
  • REVIEW RATING 4/5

Bought 5 bathing suits for the summer. Paid for expedited shipping (3-5days)...It's been a month and still shows items as processing! I put in a claim and was told a date it would be sent by and that day came and passed. I made another claim and was then told 1-2 weeks...2 weeks came and passed! put another claim and I was told 5 businees days, but I'm not holding my breath. This company does... Read more

Was this review helpful? 1 0

Ok. I ordered two maxi skirts. One on june10 and one on june27. My June 27 has Shipped and the one from June has stopped at payment received and has not moved. I wish there were some where on the site to ask about it Add comment

I ordered a bridesmaid dress for my daughter but it came too late and I had to scramble to find another one. I sent the dress back and am hopeful that you can credit my account when you recieve it. Add comment

  • Jun 25
  • Online Shopping
  • Sanger, California
  • Online Order
  • 2
  • 2
  • 68
  • REVIEW RATING 4/5

I have an order from May 2015 which should have been shipped on 6/4/15 but not yet arrived also multiple items of clothing from 6/1/15 shipping date 6/14/15 neither orders have been shipped but payment has been taken from my bank account .Going round in circles and getting nowhere with customer service or should I say WHAT SERVICE . Read more

Was this review helpful? 1 0

6-8 business days is a lie.. its been almost a month and counting Add comment

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