Submit ›
1.9 Based on 411 reviews
Respond to your
  • Customers like
    • Wide selection 23
    • Price 20
    • Good deals 11
  • Customers don't like
    • No way to contact a human 41
    • Horrible customer service 37
    • Delivery 35
More Less

They suck. You will never be able to return anything for a refund. Your stuck no matter how it fits or what it looks like. The pictures lie. After you order something you will never get in touch with anyone. Its buyers beware.. Add comment

  • 13 hours ago
  • Online Shopping
  • Zephyrhills, Florida
  • Ladies Dresses
  • 17

I'm starting to believe this company deliberately screws up orders in order to make money! Just got through with dealing with dresses for a wedding, no less. The bridesmaids ordered dresses in their sizes. ALL of them came in needing alterations of some sort. One gal ordered a dress in her size and the company sent the wrong size altogether, then wouldn't let her return it saying it was... Read more

Was this review helpful? 0 0

I paid extra for shipping to receive my package within 8 days. I placed my order almost 20 days ago!!! Still heard nothing from the company!! Add comment

I order a polo men's shoulder bag November 1st week and I didn't get my order yet and they said its pending Add comment

  • 1 day ago
  • Online Shopping
  • Jackson, Wisconsin
  • 38

I ordered a cocktail dress for a wedding. It did arrive within 4 days. But was about 6 inches small in bust and waist. I had even sized up as this is a new company to me. I admit I am not accustomed to a company which trying to make clothing for an entire world of women who are all shaped very differently. Instead of listing inches and making the world's sizes fit that template, they... Read more

Was this review helpful? 0 0

  • 2 days ago
  • Online Shopping
  • Saint-Jerome, Quebec
  • 6

Pourquoi est-il impossible de communuquer avec vous par courriel? Vous êtes le seul endroit que je connaisse qui est en affaires et n'a pas d'adresse électronique. Je devrai sans doute envisager de transiger avec un autre site. Pourquoi exigez-vous qu'il y ait 80 mots? Désirez-vous une histoire ou simplement les faits? Il me semble que ce minimum de mots est pas mal exagéré. Je vais voir si cette... Read more

Was this review helpful? 0 0

Ordered as i thought metal wall art doves. When they arrived the were made of clay and sprayed gold. Paid the earth for them. Never again Add comment

  • Nov 26
  • Online Shopping
  • Light In The Box Newsletter
  • 139

A friend gave me this site to shop for a gown for her birthday party. Wish she hadn't! I have tried at least 10 times to get them to stop emailing me using their unsubscribe link without success. I just received another email today for Black Friday with no option to unsubscribe. As others have stated, no way to talk to someone there or even raise a concern without an order to log in with! A... Read more

Was this review helpful? 0 0

Have ordered a variety of items on different occasions. Once a pkg was lost & when I let them know they immediately re shipped it. I was advised when ordering that free delivery could be lengthy. I love shopping with them Add comment

I ordered from light in the box and paid via PayPal the money has been taken out of my account however I have had no confirmation email, all I have is an order number when I first purchased but I have no way of contacting them to find out how to get my money back! Definitely do not order from this website!! Add comment

Did not find what you were looking for?
You are reading about Light In The Box.
Filing a new complaint about