Light In The Box Complaints and Reviews

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Light In The Box
Main address: 7/F., China Insurance Group Building, Hong Kong, Сhina
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  • 235+22 mobile complaints
  • $42.1K claimed losses
  • $164 average
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Ordered Dress on 8/31/14.. Received it on 10/17/14.. Did NOT LIKE DRESS!!!. Wrote to RETURN DEPT.. They REFUSE TO GIVE ME MY FULL REFUND!!!. RIP OFF COMPANY!!!.. DO NOT ORDER FROM THIS COMPANY!!!. THEY STEAL FROM THE CUSTOMERS!!!!! Add comment

     

  • 1 day ago
  • Home Construction and Repair
  • Bathroom Faucet
  • 66

When you buy a faucet from a hardware store or big box store, you get a faucet, pull up drain and lever to pull up the drain. When you buy from Light In The Box you get a faucet at a high price, but no drain and no drain pull. It comes in a plastic bag, wrapped in bubble wrap in a thin cardboard box that looks like it was packaged by a 2nd grader. The faucet was a cheap, made in China faucet at a... Read more

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Appalling service in the past few months. Very poor customer service. Since May 2014 I have ordered stuff worth more than 200 dollars. But lightinthebox has failed to deliver more than 100 USD worth of orders. I am now thinking of approaching a couple of international consumer protection forum. Add comment

     

  • Oct 17
  • Online Shopping
  • Shenzhen, Guangdong
  • Dancing Shoes
  • 1
  • 1
  • 215

Shipping time for my dancing shoes was supposed to be 6-8 business days. The order was placed 10/05 ~ with 8 days delivery time, this means the shoes should have been here on 10/15. I received an email "order has shipped" and tracked it. This is when I found out where my package shipped from ~ Shenzhen, CHINA!! I've have checked daily since then and the package has moved once ~ all still in... Read more

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  • Oct 16
  • Online Shopping
  • Poor Watch
  • 1
  • 1
  • 68

I will totally NOT recommend to buy anything from this page. the watch that I ordered came late and DOESNT WORK!!!!! I tried lots of ways to communicate with them, but guess what! there's no 1-800 number, plus that I have to pat to dhl a fee to receive the package. I hate all this and I hope nobody buy anything from this page. there's no way that links like this can make customers so unhappy.... Read more

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  • Oct 16
  • Online Shopping
  • Order Process
  • 1
  • 1
  • 119

I ordered some things from them. They took the money from my card, then sent an email saying they wanted photos of the card and my id. Are u kidding! Mind you i had already ordered and received an item from them, using exactly the same card, and they did not ask for all the extra info. so anyway i cancelled the order, but they had already taken the money out. Now TRY getting in touch with them.... Read more

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  • Oct 15
  • Online Shopping
  • Ocala, Florida
  • Waterfall Faucet
  • 1
  • 1
  • 77

Purchased beautiful "waterfall" faucets that claimed "all parts needed (for installation) are included. The price was very tempting. The valves arrived and are good quality, but the instructions only describe how to install the TRIM! No instructions on how to connect the water supply (or the connectors needed) !!! Duh!! I have talked to several plumbers :(. Luckily, I know a guy at a... Read more

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this so call company is something else. i will never make this mistake again. they did not deliver what i orders and still sending waste email. i do not know who to contact or have a number for this place they get my money i get nothing. Add comment

     

  • Oct 13
  • Online Shopping
  • Delivery Delay
  • 1
  • 1
  • 45

I've waited over two months for my order from Light in the Box and just keep getting the run around from them. I had to file a claim through PayPal and have them refund me because litb insists they shipped my order and it'll arrive any day, even though the tracking never updated. This company is a bunch of scammers! Read more

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  • Oct 13
  • Online Shopping
  • Shipping Charges
  • 82

I have waited 2 weeks tomorrow for my order and lightinthebox have apparently not paid DHL for my delivery so it is sat waiting to be delivered because they want a payment. not worth it at all as even though i may have saved a lot on a sale, i dont believe that it is fair to have to pay nearly 40 pound on shipping to the uk, i ordered my things the end of last month and they are still not here,... Read more

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